The document discusses software process improvement. It explains process factors that influence quality and productivity, developing process models, and the CMMI process improvement framework. The CMMI model assesses process capability on a scale from 1 to 6. It includes process areas like requirements management and project planning. Process improvement involves analyzing current processes, defining metrics to measure goals, and making changes to improve.

1. Process Improvement

5. Process attributes

6. The process improvement cycle

9. Principal product quality factors

12. Process applicability

14. Process tool support

21. Process model elements 1

22. Process model elements 2

23. The module testing activity

24. Activities in module testing

27. The process change process

35. CMMI process areas 1

36. CMMI process areas 2

37. CMMI goals

38. CMMI practices

41. The staged CMMI model

44. A process capability profile