1) The document discusses the challenges facing the public sector workforce over the next decade including building leadership capacity, resilience, and a culture of learning and innovation. 2) It emphasizes that engagement is key, noting that 60% of employees believe they can give more but feel limited by their boss and culture. 3) The role of leadership and an engaging culture in increasing employee engagement and organizational performance is examined through the Engaging Transformational Leadership model.

1. Beverly Alimo-Metcalfe FBPsS Professor of Leadership, University of Bradford School of Management & Chief Executive, Real World Group The PPMA Annual Conference The Hilton London Metropole March 23 rd 2010

2. The Public Sector Workforce Skills Challenge for the next decade – Facing up to the public sector recession

4. Leadership is about creating cultures that liberate … Intellectual capital Emotional Capital Social Capital Our potential Our Potential

6. Key to success? Engaging staff!

10. Good news… 60% believe they can give more! 2 barriers… their boss the culture

11. The role of leadership and culture in increasing engagement & performance V I S I O N Performance Outputs (High quality services) Resources People KSA comp Experience Potential + Job Satisfaction Motivation Commitment ‘ Engagement’ LEADERSHIP Our Vision CULTURE

12. The Engaging Transformational Leadership Model ENGAGING INDIVIDUALS ENGAGING ETHICAL VALUES Being Honest & Consistent Acting with Integrity Showing Genuine Concern Being Accessible Enabling Encouraging Questioning ENGAGING THE ORGANISATION Supporting a Developmental Culture Inspiring Others Focusing Team Effort Being Decisive ENGAGING ALL STAKEHOLDERS Building Shared Vision Networking Resolving Complex Problems Facilitating Change Sensitively ‘ Engaging’ TLQ™ Dimensions

14. The impact of TLQ engagement scales on staff in local government (N = 4,000)

16. Relationship between Competencies & Leadership Degree of Competence Degree to which Engaging A B C

17. Targets or engagement? C . I .A.

18. Does engaging leadership work? 1 year Time 1 Leadership Culture of teams (n=46) Time 2 Productivity Morale Well-being Controlled for contextual variables =how competent =how engaging x

24. Finally… If you want to change the culture… Just change the conversations..