The document discusses training and learning in organizations. It addresses how changes in policies, people, or technology create a need for learning to avoid negative consequences. It distinguishes between learning and training, and outlines the process of designing and implementing training through needs analysis, objectives setting, learning events, and performance assessment. Key knowledge types are also defined. Appreciative inquiry is presented as a method for needs analysis that focuses on an organization's strengths to envision better performance through support and challenge.