Second CRM is a cloud-based CRM solution for small and mid-sized businesses. It offers sales, marketing, customer support and other features to help businesses manage customers and track activities. Subscription plans start from RM20 per user per month. Compared to traditional on-premise CRM solutions, Second CRM reduces total costs over three years and provides more flexibility as businesses grow. It has over 100 active customers across Asia and a proven track record of successful implementations.

1. © 2014 Soft Solvers Solutions. All Rights Reserved.
Cloud CRM Solution for Small Businesses
Second CRM – A Business Introduction
June 2014

2. © 2014 Soft Solvers Solutions. All Rights Reserved.
Introduction
Second CRM – Cloud CRM Solution for Small Businesses
 SoftSolvers – MSC Malaysia Status company in Cyberjaya
 Designed for Small to Midsize Businesses, as a viable
alternative to more expensive overseas solutions
 Helps in Managing Sales, Marketing and Customer Service
 On Demand, No investment on server/software, No need
IT guys, Highly Secure, Daily backups, Never lose any data
 Easy-to-use, customizable, Access it any time, any where
or on any device (desktop, tablet, or phone)

3. © 2014 Soft Solvers Solutions. All Rights Reserved.
Second CRM Features
Sales Force Automation
 Leads Management
 Account Management
 Sales Pipeline Tracking
 Quotation to Sales Order
Management
 Services & Service Contracts
 Capture Website Leads
Customer Support
 Account Management
 Manage Service Contracts
 Customer Issue Management
 Customer Survey
 Customer Portal
 Knowledgebase, FAQ’s
Marketing Automation
 Campaign Management
 Mass Mail with Email Templates
 Send & receive SMS in CRM
 Google Apps Integration
 Calendaring & To Do
Management
 Document Management
Business Intelligence
 Dashboard & Charts
 Advanced Reporting
 Alerts & Notification
 Scheduled Reports
 Data Analysis
Operations Management
 Project Management
 PO & Vendor Management
 Invoicing, Payment & Receipt
 Customer Asset Management
 Computer Telephony
Integration
Extensible
 Modular Architecture
 Web Services API
 Tablet & Mobile friendly
Interface
 Import / Export Data
 Configurable Workflow
Second CRM can be customised and extended to meet most of the business requirements.

4. © 2014 Soft Solvers Solutions. All Rights Reserved.
Editions & Pricing
Second CRM Express Second CRM Standard Second CRM Professional
RM20 /user /month RM50 /user /month RM85 /user /month
Manage Customers and Track
Sales Activities
Manage Complete Sales &
Marketing Activities
Manage Entire Business for
enhanced Productivity
Centralised Customer database,
track every interaction and manage
sales leads and pipeline
Everything Express has, plus ability
to generate online quotes and
invoices and manage campaigns
Everything Standard has, plus
features to manage customer
support and after sales activities
 Leads & Sales Pipeline
Management
 Account & Contact Management
 Sales Activity Tracking
 Standard & Custom Reports
 Web Mail with Email Templates
 Calendaring & To Do
Management
 Google Apps Integration
 SMS Messaging
 Mobile friendly interface
 Role permissions
 Product & Services Management
 Quotation Management
 Mass Email & SMS Campaigns
 Customer Survey
 Content Library
 Sales Order & Invoicing
 Custom Dashboard & Charts
 Capture Web site leads
 Configurable Workflows
 Manage Service Contracts
 Track Service Requests
 Purchase Orders & Vendor
Management
 Payment & Receipts
 Project Management
 Asset Management
 Unlimited application
customisations (Paid)
 API for Application Integration
* Minimum 5 Users.

5. © 2014 Soft Solvers Solutions. All Rights Reserved.
Implementation & Support
 To keep the process simple Second CRM is all online starting from registering
for 30-Day Free Trail to pay using credit card for the Paid version.
 Visit www.secondcrm.com website
 View Demos and Compare Editions
 Register for 30-Day Free Trail
 Access Support Portal and Getting Started guides to learn
basics and ask questions on forums to clear doubts
 Upgrade to Paid Version and Go Live
 Estimated Implementation Time < 30 days*
 Continuous Support during Subscription Period
 Application Hosting at SoftSolvers Cloud (Guaranteed Uptime 99.9%)
 Server & Application Maintenance (Backup, Patches, Upgrades, etc)
 Dedicated Customer Support (SLA, Toll Free No, Contact Centre, Online Support)
 Minor Changes and Bug Fixing
* Standard implementation.

6. © 2014 Soft Solvers Solutions. All Rights Reserved.
Traditional (On Premise) CRM
Second CRM Professional Edition
Comparing Second CRM Professional Edition with traditional On Premise CRM
implementation, over a period of Three years, assuming Ten active users.
Comparison with Traditional CRM
Feature Unit Price Total Cost
Software License – 10 Users
(assuming client buying a mid range CRM solution)
20,000
Server Hardware (assuming a single machine) 5,000
Server Hosting (per month for data centre) 300 10,800
System Admin (avg monthly salary) 2,500 90,000
Total Cost in RM (For Three Years) 125,800
Feature Unit Price Total Cost
Server & Application Setup Nil
Second CRM Subscription fee (per user per month) 85 30,600
Rest Everything Nil
Total Cost in RM (For Three Years) 30,600
Few Considerations
 With own Hardware
there is no scalability, if
more users are required
 After 3 years, most of
hardware need upgrades
or even replacement
 For any reason replacing
a trained System Admin
could be a nightmare for
any Company
 Second CRM grows with
your Company, keeps
you always Lean & Agile

7. © 2014 Soft Solvers Solutions. All Rights Reserved.
Second CRM has more than 100 active customers across
Asia, from small to large size companies and has a very high
customer retention rate.
Second CRM encourages try before you buy, without even
swiping any credit card. Second CRM allows rebalance users
up or down to meet business needs.
Second CRM is highly cost competitive, both in terms of
subscription and the professional services fee.
Open platform, Cloud computing, Malaysia cost advantage.
No capital investments on servers or software, Secure
servers, Daily backups, Patches and updates, etc all taken
care off. Just focus on your business.
On Demand,
Subscription Based
Proven track
record
Best Price Value
Package
Zero Risk Trial,
Highly Flexible
Subscription
Going Beyond Criteria
Second CRM – Key Differentiators

8. © 2014 Soft Solvers Solutions. All Rights Reserved.
Success with Second CRM
2010 Silver Award for Best CRM Programme Implementation
Case Study: MYOB South Asia
Growing with them
 Working for 4 years now, reached
more than 100k customers
 Later added HK region also
 Continous Product improvement
Implementation & Launch
 40k Customers across Asia Pacific
 Sales, Marketing, Customer Support
 Migration from Siebel
 Zero to Live in < 3 weeks

9. © 2014 Soft Solvers Solutions. All Rights Reserved.
Customers & Achievements
Echelon Finalist 2011,
Asia’s largest Startup
event
Asia Top 50 Apps
2010 - E27 Singapore
Silver award for Best
CRM Implementation -
CCAM Malaysia, 2010
CRM Idol Semi-
finalist 2012 &
2013
Achievements
Customers
* Second CRM has more than 100 active Customers in Asia.

10. © 2014 Soft Solvers Solutions. All Rights Reserved.
We are NOT Alone
Partners

11. © 2014 Soft Solvers Solutions. All Rights Reserved.
Soft Solvers Solutions Sdn Bhd
C-G-17, SME Technopreneur Centre, 2270
Jalan Usahawan 2, Cyberjaya, 63000, Selangor, MALAYSIA
Tel: +603 8315 6101 Fax: +603 8315 6102
Web: www.secondcrm.com Email: sales@secondcrm.com
Thank You
Questions & Answers