Forward is a contact center solution designed to improve business performance from two perspectives: customer experience and company productivity. It includes communications applications like IVR, routing, and chat as well as business applications like CRM, recording, workflows and scheduling. It is a modular and scalable solution that can be implemented on its own or integrated with existing systems. Professional services for implementation, customization, training and support are also offered to ensure projects meet goals.
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
Contact Center Solution, your call center software into a new technology-based cloud contact center & deliver exceptional agent. Contact center Software better user experience for your customers.
30 Benefits of Call Center Software Too Good to IgnoreTentacle Cloud
The benefits of using call center software are many. In addition to the fact that you can use and capitalize on the software, your call center will be able to address several issues only a few contact centers know of. Companies that use call center software which allows them to pick and choose the calls they field no longer have to take calls in the order in which they are received.
http://www.tentaclecloud.com/signup
This PPT provides Workforce Management courses on Call Center forecasting and scheduling techniques, attendance and adherence, and Skill-Based Routing. To know more about Call Center Management Consulting visit: http://www.skylinecollege.com/consultancy
Contact Center Solution, your call center software into a new technology-based cloud contact center & deliver exceptional agent. Contact center Software better user experience for your customers.
30 Benefits of Call Center Software Too Good to IgnoreTentacle Cloud
The benefits of using call center software are many. In addition to the fact that you can use and capitalize on the software, your call center will be able to address several issues only a few contact centers know of. Companies that use call center software which allows them to pick and choose the calls they field no longer have to take calls in the order in which they are received.
http://www.tentaclecloud.com/signup
Connect First Company Information CatalogConnect First
Find out what makes Connect First the best solution for your contact center.
Connect First is a leading cloud contact center infrastructure provider that focuses on exceptional customer experiences and rock-solid reliability. Connect First’s robust platform is designed and supported by a team of highly experienced engineers, architects and business analysts, in addition to being backed with award-winning, in-house customer support.
Customer relationship management asus Project by SynergyIM
Based on this information, managers must understand the different reasons for these types of relationships, and provide the customer with what they are looking for. Companies can collect this information by using surveys, interviews, and more with current customers. For example, Frito-Lay conducted many ethnographic interviews with customers to try and understand the relationships they wanted with the companies and the brands. For example, they found that most customers were adults who used the product to feel more playful. They may have enjoyed the company’s bright orange color, messiness and shape, for example
Advanz 101 is an IT services company with expertise in consulting and implementation of end-to-end custom Big Data Analytics and BI services for numerous industries across the globe. Advanz 101 is a boutique technology company offering Big data Analytics and Business Intelligence consulting Services, ETL Tools development, Customized Dashboard development Services ,Tableau Consulting & Development, Oracle BI Consulting Services , Jasper Reports,Talend & SSRS etc. We have experience & expertise on various Technologies of Business Intelligence and data science, IOT & Cloud based services .
Nethawk provides a practical and proven solution of CRM and Telephony. This solution increases your agent's efficiency many folds. Chief among them is seamless data sharing in unified manner. Agent smoothly navigate page to page in order to close the deal or provide customer support. Our solution is 100% in house developed and available for your customization.
Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.
Second CRM works with mid-size organisations who have currently implemented some opensource, in-house developed, or low end solution for meeting their basic needs and are now looking for a well implemented solution, customised as per their needs and integrated with other backend applications.
Second CRM is designed to cater to the needs of organisations, which have 30-200 employees in a single or multiple locations.
Connect First Company Information CatalogConnect First
Find out what makes Connect First the best solution for your contact center.
Connect First is a leading cloud contact center infrastructure provider that focuses on exceptional customer experiences and rock-solid reliability. Connect First’s robust platform is designed and supported by a team of highly experienced engineers, architects and business analysts, in addition to being backed with award-winning, in-house customer support.
Customer relationship management asus Project by SynergyIM
Based on this information, managers must understand the different reasons for these types of relationships, and provide the customer with what they are looking for. Companies can collect this information by using surveys, interviews, and more with current customers. For example, Frito-Lay conducted many ethnographic interviews with customers to try and understand the relationships they wanted with the companies and the brands. For example, they found that most customers were adults who used the product to feel more playful. They may have enjoyed the company’s bright orange color, messiness and shape, for example
Advanz 101 is an IT services company with expertise in consulting and implementation of end-to-end custom Big Data Analytics and BI services for numerous industries across the globe. Advanz 101 is a boutique technology company offering Big data Analytics and Business Intelligence consulting Services, ETL Tools development, Customized Dashboard development Services ,Tableau Consulting & Development, Oracle BI Consulting Services , Jasper Reports,Talend & SSRS etc. We have experience & expertise on various Technologies of Business Intelligence and data science, IOT & Cloud based services .
Nethawk provides a practical and proven solution of CRM and Telephony. This solution increases your agent's efficiency many folds. Chief among them is seamless data sharing in unified manner. Agent smoothly navigate page to page in order to close the deal or provide customer support. Our solution is 100% in house developed and available for your customization.
Second CRM is an award winning business automation solution, designed to make small to mid-market businesses profitable by automating their business operations, using Internet and mobile technologies. Second CRM focuses on improving sales & marketing, customer support and operations.
Second CRM works with mid-size organisations who have currently implemented some opensource, in-house developed, or low end solution for meeting their basic needs and are now looking for a well implemented solution, customised as per their needs and integrated with other backend applications.
Second CRM is designed to cater to the needs of organisations, which have 30-200 employees in a single or multiple locations.
Hola, te invito el fin de semana a comer un asadito en mi humilde hogar. Sólo debes haceptar la invitación que recibirás al final de este medio. Espero que aceptes. Nos vemos amigo!!
Content personalisation is becoming more prevalent. A site, it's content and/or it's products, change dynamically according to the specific needs of the user. SEO needs to ensure we do not fall behind of this trend.
At Ben FZE, we know that time-to-market is critical and therefore, complement the technical aspects of our high-performance products with world-class expertise and exceptional customer service. We work closely with our customers to ensure that the cost and time of development is as low as possible. Because communications networks are so mission critical, our best of the breed solutions that goes into networking equipment live up to high standards of reliability, availability and serviceability.
The best companies always do two things; everything they can to save money, which helps improve the bottom line, and secondly, focus on customer satisfaction.
Despite this, many organisations still struggle to implement successful customer service programmes.
Research shows that organisations lose more than N34.6 trillion annually due to poor customer service.
What then is the solution?
Contact centre outsourcing. It not only saves you money but also improves your customer satisfaction levels and, critically, your brand reputation – when done rightly.
So, how can you leverage the expertise of a highly-skilled contact centre service provider to deliver a first-class customer experience?
In this deck, you will learn how to outsource your customer service strategy to a highly-skilled third party. You will also learn;
• Why the most successful organisations are outsourcing their contact centre function
• The features you can leverage in a state-of-the-art contact centre
• Key qualities to look out for when choosing your contact centre outsourcing service provider.
SANeForce provides SFE, SFA, CRM, CLM services for pharmaceutical, FMCG and healthcare organizations, our services provides data to access the salesforce performance with regard to attendance complete analyses, sample, input, expenses, sales, and period. Field force can now submit their daily activity, monthly activity, and market feedback to the corporate office through our various tools available on desktop,
mobile, and tablets.
Experience, Excellence & Commitment are the characteristics that describe FlamingosTech which is located at the heart of the Kolkata, India.
Flamingostech is a synthesis of functional and technical experts with extensive knowledge and profound industrial experience. It has a team of highly skilled young professionals with the passion and expertise in latest technologies. The team is guided by very senior resources, who are in the industry for more than 30 years. Deploying these experts, FlamingosTech design, develop and deliver feasibly advanced software applications to make the business of its client grow at a rapid and consistent pace.
Flamingostech ventured into the field with a mission to deliver robust effective Business Solutions in terms of development and implementation of customized Software Applications to the clients giving value for their money with guaranteed quality assurances.
Since the beginning, Flamingostech have been working with several clients belonging to the different segments of businesses providing them the uncompromising quality services which put their businesses on high pedestal of growth.
Flamingostech has reached in 3 continents to cater its clients along with a substantial number of domestic clients across India.
Experience, Excellence & Commitment are the characteristics that describe FlamingosTech which is located at the heart of the Kolkata, India.
Flamingostech is a synthesis of functional and technical experts with extensive knowledge and profound industrial experience. It has a team of highly skilled young professionals with the passion and expertise in latest technologies. The team is guided by very senior resources, who are in the industry for more than 30 years. Deploying these experts, FlamingosTech design, develop and deliver feasibly advanced software applications to make the business of its client grow at a rapid and consistent pace.
Flamingostech ventured into the field with a mission to deliver robust effective Business Solutions in terms of development and implementation of customized Software Applications to the clients giving value for their money with guaranteed quality assurances.
Since the beginning, Flamingostech have been working with several clients belonging to the different segments of businesses providing them the uncompromising quality services which put their businesses on high pedestal of growth.
Flamingostech has reached in 3 continents to cater its clients along with a substantial number of domestic clients across India.
How to Achieve World Class Customer Experience through Insightful IT Bobhallahan
An amazing overview of how some of the Worlds top companies are achieving awesome customer experience through ingenious IT and brilliant Data intelligence, resulting in massive customer loyalty, repeat business monetization and sky high profits.
Similar to PresentacióN Forward 2009v5 (English) (20)
3. Company Customers Generate satisfaction and loyalty In-depth knowledge Provide them with an unforgettable experience Increase the quantity and P roductivity of interactions Generate innovations and/or make information-based corrections Obtain business information Evaluate the performance of the different sectors of the company Maximize business
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8. Communications Applications Forward Smart Integral Solution for Multimedia Contact Routing or can be added to the current telephone central Completely modular, scalable, and configurable Forward IVR Forward IVR is both an Integral IVR as well as a tool that allows its integration with existing IVRs Voice Forward Smart Router can route calls automatically or manually. One of the most important features is Skill Based Routing, where each contact is assigned to the best resource available according to its capabilities Mail Forward Smart Router has the ability to route mails based on words or preconfigured chains of words with the address searched. For instance, all the e-mails that mention "maintenance” can be routed to the Maintenance Supervisor. Fax It has the ability to manage faxes and allows inbound and outbound campaigns automatically. The information is extracted from faxes, sent to a DB and automatically sent to recipients Chat Among the features, Forward Smart Router has a Chat Module that allows for internal communications as well as with customers. Among other things, it allows to broadcast messages to the agents without interrupting their ongoing calls
9. Business Applications Forward Touch Integral business solution for a Contact Center that allows for its best performance and functioning CC CRM Through this application one can address incoming calls and manage outgoing campaigns. FORWARD Touch shows each call with the information needed to meet the customer in a personalized manner and improve their experience Recorder &QM This feature allows one to record conversations in a selective manner to generate records. With the general philosophy of FORWARD, the recordings can be associated with the business indicators Campaign Manager High-level module that allows optimization of outgoing contacts in a Call / Contact Center inside a multi-operating environment and the simultaneous execution of multiple campaigns. It also enables non-expert operatives to configure it Workflow Allows you to define workflows for each business process that a company has. Through a graphical tool, a supervisor can define the stages of a task during the workflow and the actions needed Schedulling It can manage schedules and the allocation of appointments and tasks, and can be used in a variety of applications. It consists of a set of different agendas, so one can organize appointments on a more general level Application Conector FORWARD can be used as a front-end application for the Call / Contact center agents. In some cases it may be necessary to integrate systems that are being run by the customer, for example: ERP
10. Servicios Profesionales SSPP The success of any Call /Contact Center project and the achievement of the planned ROI is closely tied to the quality of SSPP applied at all stages of the process Design & Implem. The study of the needs of particular businesses with the proper selection and planning stages are vital to obtain the expected results. For full implementation we provide all our know-how in project management to ensure compliance with the planned design Devolopment & Integration We have vast experience in the integration of communications with business applications and companies’ processes. We also work with multiple manufacturers, technologies and suppliers Consultancy A Call / Contact Center platform, like any technology, is a powerful tool. Its proper use is essential to achieve the planned impact. Customized high-quality operational training programs are given at our Human Resources Center and give our experts the tools and knowledge to use this technology. Knowledge Transfer Support Services and Help Desk, Corrective, Preventive and Proactive Maintenance ensure the highest levels of availability and appropriate use for the future of the center Support & Maintenance The operation of a Call / Contact Center with appropriate, quantitative and qualitative SLA, demands selection and management abilities from human resources, as well as measurements and management expertise. Our Consulting Unit in Contact Centers advises and works together with your company in terms of technological and operational capabilities
Contamos con extensa trayectoria en la integración de las comunicaciones con los procesos y aplicaciones de negocios de las empresas. Trabajamos en ecosistemas con múltiples fabricantes, tecnologías y proveedores.