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Corporate
Presentation
ISO 9001:2008 Certified Company
Vs9.0-30-10-2013 Gautam Hattiangadi
Contents
Corporate Background
Timelines
IT Offerings
Technology & Services
Clientele
Partnerships
Presence
Corporate Background
CBT Infotech is an IT solutions and service
company driven by the philosophy of foresight.
CBT Infotech has strong technology base focused
and tailored to client specific IT solutions.
CBT Infotech is an ISO 9001:2008 certified
organization, assuring a high level of quality
service to stakeholders.
BEE Level 3 Contributor.
Existing domestic, offshore and onsite business.
Diverse domain expertise.
Successful track of 99% delivery on offshore
project.
ISO 9001:2008 Certified Company
Milestones
ISO 9001:2008 Certified Company
2004 2004 2004
2008 2008 2011 2012
FOUNDATION OF
CBT INFOTECH
DIVERSIFIED TO
VARIOUS IT
SERVICES
IBM
ALLIANCE
OPENED A
CENTRE IN USA
LAUNCH OF
ASPIRE LAUNCH OF
LIMS AFRICA!
.......JOURNEY CONTINUES
2010 2012
DUBAI
FOCUS
TOWARDS
TELECOM
2004
ISO
CERTIFICATION
2008
LAUNCH OF
CLONEIT
2013 2014 2015 2016
Focusing On Big
Data Hadoop
Developing New
Mobile Apps
Business Units
ISO 9001:2008 Certified Company
CBT Infotech
Resource Contracting
& Staffing Division
SLA Based
Project
Resources
Contracted
Resources
Training
Division
Technology
Division
Products
Customized
Applications
IT
Infrastructure
Management
Consulting
Division
Our Offerings
ISO 9001:2008 Certified Company
Banking Solutions
Telecom Solutions
Training - Corporate
Staffing/Resource Contract
Application Development
Infrastructure Support
SAP Support
 ASPIRE - Human
Resource
Management System
LIMS(Laboratory
Information System)
Mobility Solutions
Portfolio Management
System
Compliance System (as
per Sebi Norms)
Vigilance Workflow
Application
PRODUCT
SERVICE
ISO 9001:2008 Certified Company
Service
Desktop Support
Network Support
Server Support
Datacentre Management
Managed Services
ONSITE & OFFSHORE
ERP SUPPORT TRAINING STAFFING
INFRASTRUCTURE
SUPPORT
ISO 9001:2008 Certified Company
Service
INFRASTRUCTURE
SUPPORT
TRAINING STAFFING
ERP SUPPORT
SAP /
ORACLE
ISO 9001:2008 Certified Company
TRAINING
INFRASTRUCTURE
SUPPORT
ERP SUPPORT
STAFFING
Service
Database, BI Tools,
testing Tools, MS
technologies, IBM
technologies,
Application Servers
SUN, Microsoft,
Linux, Open Source
Lotus Domino,
MS Exchange
Operating & Mailing
Systems
Software
Project
Management, Six
Sigma, Network
Security, ITIL, Boot
Camps
Specialized
Trainings
ISO 9001:2008 Certified Company
Service
INFRASTRUCTURE
SUPPORT
TRAININGERP SUPPORT
STAFFING
Effective Recruitment Effective Back Up Timely Deployment
COST EFFECTIVE WITH QUALITY
Product Portfolio Details
ISO 9001:2008 Certified Company
Products
The text demonstrates how your
own text will look when you
replace the placeholder with your
own text.
ASPIRE – HUMAN RESOURCE MANAGEMENT SYSTEM
Key Features
•Multi Company, Multi Department, Multi Location
•Developed Using Microsoft Technology
Modules
•Performance Management System
•Learning Management System
•Leave Management System
•Reimbursements & Claims
•Employee Management
Products
LIMS – Laboratory Information Management System
Key Features
•Quality System for Chemical & Pharma Industries
•SOP Life Cycle Management
•Dynamic Formulation options
•SOA generation
•Integration with Statistical Software with ease
•Developed Using Microsoft Technology
• CFR 21 Part 11 - Ready
ISO 9001:2008 Certified Company
Products
CLONEIT - Mobile Data management & Marketing Solution for Telco's
Key Features
•Cross Platform data management for end user
•Device independent – i5 or Black Berry, Nokia etc.
•Marketing Decision making tool for Telecom Service Providers
ISO 9001:2008 Certified Company
• Sales force Automation System ( Using Mobile / hand held devices)
( For FMCG sales force)
• Maintain stock and sales information for each Sales Executive
( Salesman)
• Provide daily sales information at SE / RTL level
• Competition Stock & Sales information
• Retail census information at SE level
• Advertisement material tracking RTL level
• SE performance level information
• SE earning report
Products
ISO 9001:2008 Certified Company
Sales force Automation System (Actual Main Option Screen Image)
Products
ISO 9001:2008 Certified Company
Opening Stock
Plan Entry
Daily Sales
Entry Option
Time Utilization
Entry Option
Closing Stock
Entry Option
Non Avail. Brand
Option
Competition
Details
Census
Entry Option
Summary Of
Performance
Application
Exit Option
HELP Desk Application
Products
ISO 9001:2008 Certified Company
HelpDesk has options to
• select service request type ( e.g. IT, HR etc.)
• Log request – this would be forwarded as per workflow defined
• Assigning of a Call to SME
• Re-assign if required
• Role based options
Products
ISO 9001:2008 Certified Company
ISO 9001:2008 Certified Company
Technology & Services
Technology
Microsoft
Java
ASP .Net
Share Point
Lotus Notes Oracle
MS SQL
DB2
Web logic (
Apps
Servers)
Services
Web Portal Solutions
Architectural Consulting
Network Operation Centre
Our Goal
Experience:
Expertise with
Global exposure
Standardization:
Predefined
solution modules
enable cost
effective
developments.
Delivery:
Effective project
management with
delivery on time
Data Centre Setup
E – Commerce Solution
ISO 9001:2008 Certified Company
Key Customers
BFSI
TELECOM
ENTERTAIN
MENT
ISO 9001:2008 Certified Company
Clientele
Fortune 500 company
Turn over of $58.55 Billion
Indian Multi national
Conglomerate
Turn over of $35 Billion
Third Largest Steel producer
in India
Turn over of $40 Billion
Largest IT company in India
21000 Employees with $290
Million Turn Over
Largest Private Sector
Construction Company
Turn over of $167 Million India’s Largest Cable
manufacturing Company
Turn over of $350 million
Mahindra Life spaces is part of
$14.4 billion Mahindra Group
for creating value added
housing
Fortune 500 company in
FMCG sector
Turn over $ 60 billion
Key SAP Implementation
&
Support Customers
Business Distribution
ISO 9001:2008 Certified Company
DISTRIBUTION BY INDUSTRY
GEOGRAPHICAL DISTRIBUTION
REVENUE DISTRIBUTION
BFSI 15%
Manufacturing
17%
Telecom
40%
Healthcare &
Pharma 8%
Retail & Supply
Chain 15%
Others
5%
India
85%
ROW
15%
Software
Development
15%
Consulting & Enterprise
business solutions 5%
Resource Management 55%
Corporate Training
25%
RBS bank projects
o e Pay slip
• Facility to print / generate pay slips for each employees of RBS – web / client based
o Travel desk application – client based
• For local as well as foreign travel
• With approvals at multiple level stages
o ‘Deal Pipeline’ project – web
• Recording of financial deals by each dealer and tracking
o Foreign Exchange Discount Mgmt – web
• Branch level discounts for FX transaction
• Multiple approvals with limits
o Leave Management System – web
• Linked with attendance recording system & payroll
• Complete Leave Register details for employees
o Customer Call Login System – web
Our Products
Application Name Domain Technology Used
Fund Management System BFS Ms.Net 2.0 with SQL 2000
Database
Mail Management System Banking Domino Lotus Notes 6.5
LIMS Chemical
Manufacturing
Ms. Net 3.5 with SQL 2005
eHRMs Financial Broking
Domain
Ms. Net 3.0 with SQL 2005
Payroll Manufacturing Ms. Net 3.0 with SQL 2005
E- Travel Desk Infrastructure Ms.Net 3.0 with SQL 2005
Purchase order System Media Ms.Net 3.0 With SQL 2005
Cost Management System Manufacturing Ms.Net 2.0 With SQL 2005
My Payslip Banking Domino Lotus Notes 6.5
Portfolio Management System Banking Ms.Net 3.0 with SQL 2005
Sales Force System FMCG Ms.Net 3.0 with SQL 2005
Compliance System (as per Sebi Norms) Financial Broking
Domain
Ms.Net 3.x with SQL 2000/2005
Database
E- Help Desk FMS Ms.Net 2+ With SQL 2000/2005
ISO Audit System Chemical
Manufacturing
Domino Lotus Notes 6.5
Vigilance Workflow Application Banking Domino Lotus Notes 6.5
Key Telecom Project Details
• Critical Business Workflow
• Settlement Waiver
• Enterprise Rate Approval
• Roaming tie-up approval
• Capex approval process
• Appointment of Channel Partners
CBTs role
• End to end
• Architecture design, database design – with Client approval
• Development of application
• Implementation
• Maintenance & Support of application
Critical Business Workflow
ISO 9001:2008 Certified Company
Support Teams working on
• Mediation.
• Interconnect.
• BSCS (Billing Server Control System)/ AMDOCS.
• NOC (Network Operation Center)
Mediation Team is the core team dealing as a mediator for Circle RA’s (Revenue Assurance) and
Down Stream for required Information.
• Applications used by Mediation Team
Application – Comptel with PHP and Oracle as database. Using Unix operating system
• Down stream consists of
• BSCS ( Billing Server Control System)
• ICT ( Interconnect)
• DWH( Data warehousing)
• SEC ( Security) and
• FMS( Fraud Management Control System)
Interconnect Team is one of the Down Stream team, which deals with payment to other
operators.
• File Rating for all circles
• Reconciliation of information received from Mediation Team.
• Generating various reports for RA of all circles.
• Fidder Reports
• Break Reports
• Audit Documentation.
Telecom Support Applications
ISO 9001:2008 Certified Company
BSCS ( Billing Server Control System)
Online BSCS Team deals in
• Prepaid and Postpaid
• Connection billing,
• Rating,
• Activation,
• Deactivation,
• Tariff application
• Circle level user related Billing and Services
Telecom Support Applications
ISO 9001:2008 Certified Company
Amdocs Support
Deployment of quality resource to manage Amdocs functions as
required
 From L1 to L2.5( No product related maintenance)
Value Added Services
Trained Manpower
Quick Turnaround
SLA based Project Management
Specific Project Organization for Support with dedicated Program
Manager
Regular Review & Reporting
ISO 9001:2008 Certified Company
• Documentation of the entire Operational procedures – (which is absent in
today’s condition)
• Detail flow of data / information
• Checks & Balances of the data / information
• Identification of known issues and mitigation of such issues
• (example) CDR audit to prevent any revenue loss if any by
• Developing a process and
• Initiating audit process
• Scheduled audit of the billing process
• Proactive audit of CDRs, mitigate any issues if found during audit
• Reactive audit of CDRs – based on any issue raised by stake holder
• Correction of process if required
Value Added Services
ISO 9001:2008 Certified Company
• Trained Manpower
• All our engineers are trained and SMEs in the area of work
• Reduction in deployment time – training may not be required before
deployment
• Quick Turnaround
• We have Amdocs “ready” staff for quick deployment
• Regular Monitoring by Project Lead
• Regular reporting by Program Manager to stakeholders as per defined
frequency
Value Added Services
ISO 9001:2008 Certified Company
Telecom Projects
ISO 9001:2008 Certified Company
Support & Services
Implementation
Support
IT Think Support
System Integration
CNMS Operation
Security
Quality Analyst
Analysis Service
IIT Services
IT Asset Management
Software
Development
PHP Development
Java & Technical
Development
Automation Tester
Technical Writer
Support & Services
• Mediation
• Interconnect
• Telecom Business Ops
• Network Operation
Centre
• BSCS Billing
Software
Development
• Oracle PL/SQL
Support
• Oracle Unix Support
• Java Developer
• Legato Admin
• Roaming Tester
• System Engineer
Managed Services
• Etisalat-Tech Mahindra
• E2E support
Software Development
& Support
•Siebel CRM
•Oracle -ERP
•Tester-RFT
•J2ee Developer
•Oracle-DBA
•IMS DB/DC
•UNIX/linux - Developer,
Support
•Java, j2EE
•Apache camel
•J2EE, EJB, JMS
•Web Services
•Java Developer-Portal &
SCM
•.NET & C#
•Sun Solaris Admin
•AIX Admin
•Linux Admin
•BI Developer
•ABAP Lead
•MM+CIN
•ABAP Consultant
•Web Dynpro
•BSP ABAP
•ABAP HR
•Ps
•ABAP
•ABAP HR
•MM
•ABAP
•HR
•BASIS
•ISU lead
•ISU– Billing
•ISU– PM
•ISU– IDE/SPA
•RMCA / ISU (FICA)
•SAP
SLA Time Commitments
ISO 9001:2008 Certified Company
0 0.5 2 8 24
Engineer
Project
Lead
Project
Manager
Program
Manager Director
Time in
Hours
Escalation
Matrix
ISO 9001:2008 Certified Company
Delivering Value Across Services
Specialist Resource Augmentation
Application SDLC Support Services
Infrastructure Management
Package Implementation & Support
Custom Application Development
Client Managed
Client/CBT Co-Executed
Client/CBT Co-Managed
Client/CBT Co-Executed
Client/CBT Co-Managed
CBT Executed
IT Consultancy Services
TransactionalStrategicTactical
Relationship
Value
ISO 9001:2008 Certified Company
Value Proposition
We have consistently delivered some/all value propositions through our offerings
Cost
Reduction in
Maintenance
Costs
Quality
Reduction in
Defect Density
and Rework
Industry
Leading
Solutions
Domain Specific
Service Offerings
(SO)
Responsive
Quick turn around
time in supporting
mission critical
operations &
applications
Flexibility
On demand ramp
up of resources
• Leverage
Offshore/ Onsite
Mix
• Drive reuse from
previous
engagements
through reuse of
knowledge portal
• Deliver quick
responses
• Improvement in
Turnaround
Times for
various activities
• Provide
Continual
Improvement
through the life
of the contract
• Use of QMS
practices
• Insulate Client
from Demand
Overload by
adopting a “Just-
In-Time”
Resourcing
model
• Use Flexible
Engagement
models based on
specific project
needs
• Service offering
experts provide
critical inputs
• Better
Technology
Bandwidth
• Creation of
Knowledge
repositories and
learning objects
= Faster, Better, Cost effective
ISO 9001:2008 Certified Company
Domain and
technical
expertise.
The most value
conscious
service provider
in the industry
Partnership approach and cultural
compatibility fosters long term relationship
Outstanding
Quality and
flexibility in
engagement
End to end IT
Solutions
provider
Value Proposition
• Delivery Model – SLA Based ( Currently partnering Wipro for several
projects in domestic and overseas markets)
ISO 9001:2008 Certified Company
Value Added Services
D
I
F
F
E
R
E
N
T
I
A
T
O
R
S
Industry
Experience
Varied industry
experience
Access to global
companies
Innovation expertise
SLA Model 95% Uptime.
24X7 Help Support
Uninterrupted service
Shareholders
Value
Competitive rates
Quality skills
Reduced turn around
time
CBT
INFOTECH
Reduced
Risk
Leading
Practices
Benefits
Realised
ISO 9001:2008 Certified Company
Partnerships
E Learning
STAFFING
BUSINESS
Application
Support
Achievements
• World Bank project for “Revenue Reforms Management Strategy”. We
qualified for this project thru Global Tender of World Bank and defined &
executed successfully Phase I.
• Poised to bag good government project shortly.
Africa (Ghana)
• Revolutionary Mobile application implemented for Telecom companies in
SA – Clone IT – cross platform data management solution for handsets and
generation of quality marketing information
• Implemented ecommerce solution for “Bid-Buy-Barter”, which is “unique” of
its kind.
• Closely working on some of the government projects like “Fisheries
Department”
• SAP support for various modules both in terms of SLA and resource basis
• We are BEE compliant enabling us to provide manpower support in SA
South Africa
Achievements
• Training – conducted various trainings for Abu Dhabi Airport Corporation
and GCAS
• Project Management – batches of PMP level training for ADAC – which
controls all Abu Dhabi Airports
• Aviation Trainings
• eLearning system for Universities in Sharjah
Dubai
• Telecom
• Banking & Finance
• Manufacturing
• Retail
• Construction
• Shipping and many more
Domains
Cbt infotech companyprofile 18th

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Cbt infotech companyprofile 18th

  • 1. Corporate Presentation ISO 9001:2008 Certified Company Vs9.0-30-10-2013 Gautam Hattiangadi
  • 2. Contents Corporate Background Timelines IT Offerings Technology & Services Clientele Partnerships Presence
  • 3. Corporate Background CBT Infotech is an IT solutions and service company driven by the philosophy of foresight. CBT Infotech has strong technology base focused and tailored to client specific IT solutions. CBT Infotech is an ISO 9001:2008 certified organization, assuring a high level of quality service to stakeholders. BEE Level 3 Contributor. Existing domestic, offshore and onsite business. Diverse domain expertise. Successful track of 99% delivery on offshore project. ISO 9001:2008 Certified Company
  • 4. Milestones ISO 9001:2008 Certified Company 2004 2004 2004 2008 2008 2011 2012 FOUNDATION OF CBT INFOTECH DIVERSIFIED TO VARIOUS IT SERVICES IBM ALLIANCE OPENED A CENTRE IN USA LAUNCH OF ASPIRE LAUNCH OF LIMS AFRICA! .......JOURNEY CONTINUES 2010 2012 DUBAI FOCUS TOWARDS TELECOM 2004 ISO CERTIFICATION 2008 LAUNCH OF CLONEIT 2013 2014 2015 2016 Focusing On Big Data Hadoop Developing New Mobile Apps
  • 5. Business Units ISO 9001:2008 Certified Company CBT Infotech Resource Contracting & Staffing Division SLA Based Project Resources Contracted Resources Training Division Technology Division Products Customized Applications IT Infrastructure Management Consulting Division
  • 6. Our Offerings ISO 9001:2008 Certified Company Banking Solutions Telecom Solutions Training - Corporate Staffing/Resource Contract Application Development Infrastructure Support SAP Support  ASPIRE - Human Resource Management System LIMS(Laboratory Information System) Mobility Solutions Portfolio Management System Compliance System (as per Sebi Norms) Vigilance Workflow Application PRODUCT SERVICE
  • 7. ISO 9001:2008 Certified Company Service Desktop Support Network Support Server Support Datacentre Management Managed Services ONSITE & OFFSHORE ERP SUPPORT TRAINING STAFFING INFRASTRUCTURE SUPPORT
  • 8. ISO 9001:2008 Certified Company Service INFRASTRUCTURE SUPPORT TRAINING STAFFING ERP SUPPORT SAP / ORACLE
  • 9. ISO 9001:2008 Certified Company TRAINING INFRASTRUCTURE SUPPORT ERP SUPPORT STAFFING Service Database, BI Tools, testing Tools, MS technologies, IBM technologies, Application Servers SUN, Microsoft, Linux, Open Source Lotus Domino, MS Exchange Operating & Mailing Systems Software Project Management, Six Sigma, Network Security, ITIL, Boot Camps Specialized Trainings
  • 10. ISO 9001:2008 Certified Company Service INFRASTRUCTURE SUPPORT TRAININGERP SUPPORT STAFFING Effective Recruitment Effective Back Up Timely Deployment COST EFFECTIVE WITH QUALITY
  • 12. ISO 9001:2008 Certified Company Products The text demonstrates how your own text will look when you replace the placeholder with your own text. ASPIRE – HUMAN RESOURCE MANAGEMENT SYSTEM Key Features •Multi Company, Multi Department, Multi Location •Developed Using Microsoft Technology Modules •Performance Management System •Learning Management System •Leave Management System •Reimbursements & Claims •Employee Management
  • 13. Products LIMS – Laboratory Information Management System Key Features •Quality System for Chemical & Pharma Industries •SOP Life Cycle Management •Dynamic Formulation options •SOA generation •Integration with Statistical Software with ease •Developed Using Microsoft Technology • CFR 21 Part 11 - Ready ISO 9001:2008 Certified Company
  • 14. Products CLONEIT - Mobile Data management & Marketing Solution for Telco's Key Features •Cross Platform data management for end user •Device independent – i5 or Black Berry, Nokia etc. •Marketing Decision making tool for Telecom Service Providers ISO 9001:2008 Certified Company
  • 15. • Sales force Automation System ( Using Mobile / hand held devices) ( For FMCG sales force) • Maintain stock and sales information for each Sales Executive ( Salesman) • Provide daily sales information at SE / RTL level • Competition Stock & Sales information • Retail census information at SE level • Advertisement material tracking RTL level • SE performance level information • SE earning report Products ISO 9001:2008 Certified Company
  • 16. Sales force Automation System (Actual Main Option Screen Image) Products ISO 9001:2008 Certified Company Opening Stock Plan Entry Daily Sales Entry Option Time Utilization Entry Option Closing Stock Entry Option Non Avail. Brand Option Competition Details Census Entry Option Summary Of Performance Application Exit Option
  • 17. HELP Desk Application Products ISO 9001:2008 Certified Company HelpDesk has options to • select service request type ( e.g. IT, HR etc.) • Log request – this would be forwarded as per workflow defined • Assigning of a Call to SME • Re-assign if required • Role based options
  • 19. ISO 9001:2008 Certified Company Technology & Services Technology Microsoft Java ASP .Net Share Point Lotus Notes Oracle MS SQL DB2 Web logic ( Apps Servers) Services Web Portal Solutions Architectural Consulting Network Operation Centre Our Goal Experience: Expertise with Global exposure Standardization: Predefined solution modules enable cost effective developments. Delivery: Effective project management with delivery on time Data Centre Setup E – Commerce Solution
  • 20. ISO 9001:2008 Certified Company Key Customers BFSI TELECOM ENTERTAIN MENT
  • 21. ISO 9001:2008 Certified Company Clientele Fortune 500 company Turn over of $58.55 Billion Indian Multi national Conglomerate Turn over of $35 Billion Third Largest Steel producer in India Turn over of $40 Billion Largest IT company in India 21000 Employees with $290 Million Turn Over Largest Private Sector Construction Company Turn over of $167 Million India’s Largest Cable manufacturing Company Turn over of $350 million Mahindra Life spaces is part of $14.4 billion Mahindra Group for creating value added housing Fortune 500 company in FMCG sector Turn over $ 60 billion Key SAP Implementation & Support Customers
  • 22. Business Distribution ISO 9001:2008 Certified Company DISTRIBUTION BY INDUSTRY GEOGRAPHICAL DISTRIBUTION REVENUE DISTRIBUTION BFSI 15% Manufacturing 17% Telecom 40% Healthcare & Pharma 8% Retail & Supply Chain 15% Others 5% India 85% ROW 15% Software Development 15% Consulting & Enterprise business solutions 5% Resource Management 55% Corporate Training 25%
  • 23. RBS bank projects o e Pay slip • Facility to print / generate pay slips for each employees of RBS – web / client based o Travel desk application – client based • For local as well as foreign travel • With approvals at multiple level stages o ‘Deal Pipeline’ project – web • Recording of financial deals by each dealer and tracking o Foreign Exchange Discount Mgmt – web • Branch level discounts for FX transaction • Multiple approvals with limits o Leave Management System – web • Linked with attendance recording system & payroll • Complete Leave Register details for employees o Customer Call Login System – web
  • 24. Our Products Application Name Domain Technology Used Fund Management System BFS Ms.Net 2.0 with SQL 2000 Database Mail Management System Banking Domino Lotus Notes 6.5 LIMS Chemical Manufacturing Ms. Net 3.5 with SQL 2005 eHRMs Financial Broking Domain Ms. Net 3.0 with SQL 2005 Payroll Manufacturing Ms. Net 3.0 with SQL 2005 E- Travel Desk Infrastructure Ms.Net 3.0 with SQL 2005 Purchase order System Media Ms.Net 3.0 With SQL 2005 Cost Management System Manufacturing Ms.Net 2.0 With SQL 2005 My Payslip Banking Domino Lotus Notes 6.5 Portfolio Management System Banking Ms.Net 3.0 with SQL 2005 Sales Force System FMCG Ms.Net 3.0 with SQL 2005 Compliance System (as per Sebi Norms) Financial Broking Domain Ms.Net 3.x with SQL 2000/2005 Database E- Help Desk FMS Ms.Net 2+ With SQL 2000/2005 ISO Audit System Chemical Manufacturing Domino Lotus Notes 6.5 Vigilance Workflow Application Banking Domino Lotus Notes 6.5
  • 26. • Critical Business Workflow • Settlement Waiver • Enterprise Rate Approval • Roaming tie-up approval • Capex approval process • Appointment of Channel Partners CBTs role • End to end • Architecture design, database design – with Client approval • Development of application • Implementation • Maintenance & Support of application Critical Business Workflow ISO 9001:2008 Certified Company
  • 27. Support Teams working on • Mediation. • Interconnect. • BSCS (Billing Server Control System)/ AMDOCS. • NOC (Network Operation Center) Mediation Team is the core team dealing as a mediator for Circle RA’s (Revenue Assurance) and Down Stream for required Information. • Applications used by Mediation Team Application – Comptel with PHP and Oracle as database. Using Unix operating system • Down stream consists of • BSCS ( Billing Server Control System) • ICT ( Interconnect) • DWH( Data warehousing) • SEC ( Security) and • FMS( Fraud Management Control System) Interconnect Team is one of the Down Stream team, which deals with payment to other operators. • File Rating for all circles • Reconciliation of information received from Mediation Team. • Generating various reports for RA of all circles. • Fidder Reports • Break Reports • Audit Documentation. Telecom Support Applications ISO 9001:2008 Certified Company
  • 28. BSCS ( Billing Server Control System) Online BSCS Team deals in • Prepaid and Postpaid • Connection billing, • Rating, • Activation, • Deactivation, • Tariff application • Circle level user related Billing and Services Telecom Support Applications ISO 9001:2008 Certified Company
  • 29. Amdocs Support Deployment of quality resource to manage Amdocs functions as required  From L1 to L2.5( No product related maintenance) Value Added Services Trained Manpower Quick Turnaround SLA based Project Management Specific Project Organization for Support with dedicated Program Manager Regular Review & Reporting ISO 9001:2008 Certified Company
  • 30. • Documentation of the entire Operational procedures – (which is absent in today’s condition) • Detail flow of data / information • Checks & Balances of the data / information • Identification of known issues and mitigation of such issues • (example) CDR audit to prevent any revenue loss if any by • Developing a process and • Initiating audit process • Scheduled audit of the billing process • Proactive audit of CDRs, mitigate any issues if found during audit • Reactive audit of CDRs – based on any issue raised by stake holder • Correction of process if required Value Added Services ISO 9001:2008 Certified Company
  • 31. • Trained Manpower • All our engineers are trained and SMEs in the area of work • Reduction in deployment time – training may not be required before deployment • Quick Turnaround • We have Amdocs “ready” staff for quick deployment • Regular Monitoring by Project Lead • Regular reporting by Program Manager to stakeholders as per defined frequency Value Added Services ISO 9001:2008 Certified Company
  • 32. Telecom Projects ISO 9001:2008 Certified Company Support & Services Implementation Support IT Think Support System Integration CNMS Operation Security Quality Analyst Analysis Service IIT Services IT Asset Management Software Development PHP Development Java & Technical Development Automation Tester Technical Writer Support & Services • Mediation • Interconnect • Telecom Business Ops • Network Operation Centre • BSCS Billing Software Development • Oracle PL/SQL Support • Oracle Unix Support • Java Developer • Legato Admin • Roaming Tester • System Engineer Managed Services • Etisalat-Tech Mahindra • E2E support Software Development & Support •Siebel CRM •Oracle -ERP •Tester-RFT •J2ee Developer •Oracle-DBA •IMS DB/DC •UNIX/linux - Developer, Support •Java, j2EE •Apache camel •J2EE, EJB, JMS •Web Services •Java Developer-Portal & SCM •.NET & C# •Sun Solaris Admin •AIX Admin •Linux Admin •BI Developer •ABAP Lead •MM+CIN •ABAP Consultant •Web Dynpro •BSP ABAP •ABAP HR •Ps •ABAP •ABAP HR •MM •ABAP •HR •BASIS •ISU lead •ISU– Billing •ISU– PM •ISU– IDE/SPA •RMCA / ISU (FICA) •SAP
  • 33. SLA Time Commitments ISO 9001:2008 Certified Company 0 0.5 2 8 24 Engineer Project Lead Project Manager Program Manager Director Time in Hours Escalation Matrix
  • 34. ISO 9001:2008 Certified Company Delivering Value Across Services Specialist Resource Augmentation Application SDLC Support Services Infrastructure Management Package Implementation & Support Custom Application Development Client Managed Client/CBT Co-Executed Client/CBT Co-Managed Client/CBT Co-Executed Client/CBT Co-Managed CBT Executed IT Consultancy Services TransactionalStrategicTactical Relationship Value
  • 35. ISO 9001:2008 Certified Company Value Proposition We have consistently delivered some/all value propositions through our offerings Cost Reduction in Maintenance Costs Quality Reduction in Defect Density and Rework Industry Leading Solutions Domain Specific Service Offerings (SO) Responsive Quick turn around time in supporting mission critical operations & applications Flexibility On demand ramp up of resources • Leverage Offshore/ Onsite Mix • Drive reuse from previous engagements through reuse of knowledge portal • Deliver quick responses • Improvement in Turnaround Times for various activities • Provide Continual Improvement through the life of the contract • Use of QMS practices • Insulate Client from Demand Overload by adopting a “Just- In-Time” Resourcing model • Use Flexible Engagement models based on specific project needs • Service offering experts provide critical inputs • Better Technology Bandwidth • Creation of Knowledge repositories and learning objects = Faster, Better, Cost effective
  • 36. ISO 9001:2008 Certified Company Domain and technical expertise. The most value conscious service provider in the industry Partnership approach and cultural compatibility fosters long term relationship Outstanding Quality and flexibility in engagement End to end IT Solutions provider Value Proposition
  • 37. • Delivery Model – SLA Based ( Currently partnering Wipro for several projects in domestic and overseas markets) ISO 9001:2008 Certified Company Value Added Services D I F F E R E N T I A T O R S Industry Experience Varied industry experience Access to global companies Innovation expertise SLA Model 95% Uptime. 24X7 Help Support Uninterrupted service Shareholders Value Competitive rates Quality skills Reduced turn around time CBT INFOTECH Reduced Risk Leading Practices Benefits Realised
  • 38. ISO 9001:2008 Certified Company Partnerships E Learning STAFFING BUSINESS Application Support
  • 39. Achievements • World Bank project for “Revenue Reforms Management Strategy”. We qualified for this project thru Global Tender of World Bank and defined & executed successfully Phase I. • Poised to bag good government project shortly. Africa (Ghana) • Revolutionary Mobile application implemented for Telecom companies in SA – Clone IT – cross platform data management solution for handsets and generation of quality marketing information • Implemented ecommerce solution for “Bid-Buy-Barter”, which is “unique” of its kind. • Closely working on some of the government projects like “Fisheries Department” • SAP support for various modules both in terms of SLA and resource basis • We are BEE compliant enabling us to provide manpower support in SA South Africa
  • 40. Achievements • Training – conducted various trainings for Abu Dhabi Airport Corporation and GCAS • Project Management – batches of PMP level training for ADAC – which controls all Abu Dhabi Airports • Aviation Trainings • eLearning system for Universities in Sharjah Dubai • Telecom • Banking & Finance • Manufacturing • Retail • Construction • Shipping and many more Domains