Oracle cross channel customer experience Celcom case studyAnders Lundqvist
The Customer journey is more important now than ever. See how Celcom enabled better cross channel customer experience through front end transformation with Oracle.
Orchid is leading Enterprise Software Solutions company in the U.A.E, with superior technological strengths. We have a track record of several successful software projects. Our proven and demonstrable track record empowers us to deliver value in each engagement. Our operational excellence ensures that each dollar that our clients spend, provide them an enhanced ROI.
Oracle cross channel customer experience Celcom case studyAnders Lundqvist
The Customer journey is more important now than ever. See how Celcom enabled better cross channel customer experience through front end transformation with Oracle.
Orchid is leading Enterprise Software Solutions company in the U.A.E, with superior technological strengths. We have a track record of several successful software projects. Our proven and demonstrable track record empowers us to deliver value in each engagement. Our operational excellence ensures that each dollar that our clients spend, provide them an enhanced ROI.
Oracle CRM On Demand - Computer Telephony Integration for AvayaCRMIT
CRM++ in CTI frame work is a Call Center or Contact Center web-based solution based on Telephony Application Programming Interface (TAPI) framework. This Call Center Solution allows our clients to directly integrate telephone network into CRM On Demand and access it entirely through the familiar, browser-based interface. It can be seamlessly integrated with the most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and On Demand Call Center vendors like Avaya On Demand and Pandora.
Ims10 ims mobile - IMS UG May 2014 Sydney & MelbourneRobert Hain
The evolution of IMS throughout its 45 years makes it a perfect partner in the current Mobile Revolution. By leveraging IMS integration capabilities, IMS clients can easily extend the business value of their existing IMS transactions and databases, have a fast time-to-market, and reduce the TCO for their Mobile infrastructure. This session discusses a variety of options in integrating Mobile with IMS.
CRM++ Computer Telephony Integration for Oracle Cloud Solution CRMIT
CRM++ Computer Telephony Integration framework offers a direct access to extended telephony functions that enable a comprehensive call center or contact center solution. Based on a Telephony Application Programming Interface (TAPI) framework the CTI directly integrates various telephony solutions with Oracle RightNow Cloud Service Platform
CRM++ CTI framework provides unifying access to contact center functionalities including both Inbound (screen pop-up) and Click-to-Dial (outbound integration) functions. Inbound integration enables display relevant information about the caller (360° customer view) to the agent as they answer the phone - name, address, outstanding orders or cases. The Click-to-Dial (outbound call) feature helps one-click phone calling functions, capture the call notes, resolution type and call reasons with built-in Call Wrap Up feature.
Application for Car Manufactring Dealer Management SystemMike Taylor
Application for Car Manufactring Dealer Management System with CRM and POS with Point Of Sales integration. A web based desktop application with CRM for dealer management
Mehran Enterprises (Just for Men Haircolor) ERP implementation Case Study - P...EfroTech
Mehran Enterprises, popularly known for their "Just for Men" brand of hair colors, Kryolan make-ups and the Femina institute, besides others, came into existence in 1989 with its Head Office in Karachi, and has its regional office in Lahore and Zonal offices in all the major cities of Pakistan.
Mehran Enterprises has a robust distribution network comprising of around 118 distributors in more than 87 cities. The company also has coverage of the major segment of Beauty Salons & Men’s Salons all over Pakistan, through a separate sales team.
A training institute for the beauty segment professionals was established in the year 2003; a platform for providing training to professionals about conducting product trials, executing product launches, and also demonstration for new products to the masses. Mehran Enterprises has its own skincare & color cosmetic brands - ME - that cater to the needs of the middle income segment (the largest income segment in the country). The company has its retail chain stores, a new concept in the category launched by Mehran Enterprises. Now these retail chain stores are present in all the major cities of Pakistan.
Mehran Enterprises lacked a comprehensive, integrated ERP system, operating a small number of disparate applications. The existing IT architecture comprised a number of decentralized software systems that were not tightly integrated and required significant manual intervention for reconciliation of data.
Their goals are to increase revenue and market share of each of the eight (8) brand portfolios that they carry; Framesi, Sothys, Just for Men, Janssen, Femina, Kryolan, Bioline and Sweet Touch. Achieving these goals required a level of agility that they simply could not reach with their existing systems.
They evaluated different solutions available in the market by local vendors and also those being provided by international software companies. After thorough deliberations they realized that the best fit for them was a BizzTrax, an integrated suite of BizzTrax ERP, including Financials, Inventory, Procurement, Sales Management and an Intelligent Business Dashboard. To optimize complex business processes, the company deployed the BizzTrax, featuring .Net technology to accelerate application response times and enable the company to react quickly to changes in supply and demand.
BizzTrax (Web-based Enterprise Resource Planning / Supply Chain Management / Point of Sale) Software was declared a WINNER at the P@SHA ICT Awards 2013 in the "eLogistics & Supply Chain Applications" category in September 2013 and was a Nominee at the APICTA 2013 at Hong Kong in November 2013.
Corporate Info:
Solveda is an award winning system integrator with our core pedigree being an on-time, on budget approach to solution development. While eCommerce is the heart and soul of our capabilities, we offer a full suite of solutions and services that provide enterprises a one stop window for all their Technology requirements. Solveda is the creator of the BigFish Open Source eCommerce platform. BigFish powers leading retailers like I Hate Steven Singer, Purity Products, Vishal Retail Religare etc
Marketiing Proposal to Verizon Wirelessjaimegarciacb
This is an example of a marketing proposal presented to Verizon Wireless. They soon joined the Chamber and we worked with them on their Latino Small Business marketing campaign
Oracle CRM On Demand - Computer Telephony Integration for AvayaCRMIT
CRM++ in CTI frame work is a Call Center or Contact Center web-based solution based on Telephony Application Programming Interface (TAPI) framework. This Call Center Solution allows our clients to directly integrate telephone network into CRM On Demand and access it entirely through the familiar, browser-based interface. It can be seamlessly integrated with the most popular call center technologies including Cisco, Nortel, Avaya, Alcatel, Genesys, and On Demand Call Center vendors like Avaya On Demand and Pandora.
Ims10 ims mobile - IMS UG May 2014 Sydney & MelbourneRobert Hain
The evolution of IMS throughout its 45 years makes it a perfect partner in the current Mobile Revolution. By leveraging IMS integration capabilities, IMS clients can easily extend the business value of their existing IMS transactions and databases, have a fast time-to-market, and reduce the TCO for their Mobile infrastructure. This session discusses a variety of options in integrating Mobile with IMS.
CRM++ Computer Telephony Integration for Oracle Cloud Solution CRMIT
CRM++ Computer Telephony Integration framework offers a direct access to extended telephony functions that enable a comprehensive call center or contact center solution. Based on a Telephony Application Programming Interface (TAPI) framework the CTI directly integrates various telephony solutions with Oracle RightNow Cloud Service Platform
CRM++ CTI framework provides unifying access to contact center functionalities including both Inbound (screen pop-up) and Click-to-Dial (outbound integration) functions. Inbound integration enables display relevant information about the caller (360° customer view) to the agent as they answer the phone - name, address, outstanding orders or cases. The Click-to-Dial (outbound call) feature helps one-click phone calling functions, capture the call notes, resolution type and call reasons with built-in Call Wrap Up feature.
Application for Car Manufactring Dealer Management SystemMike Taylor
Application for Car Manufactring Dealer Management System with CRM and POS with Point Of Sales integration. A web based desktop application with CRM for dealer management
Mehran Enterprises (Just for Men Haircolor) ERP implementation Case Study - P...EfroTech
Mehran Enterprises, popularly known for their "Just for Men" brand of hair colors, Kryolan make-ups and the Femina institute, besides others, came into existence in 1989 with its Head Office in Karachi, and has its regional office in Lahore and Zonal offices in all the major cities of Pakistan.
Mehran Enterprises has a robust distribution network comprising of around 118 distributors in more than 87 cities. The company also has coverage of the major segment of Beauty Salons & Men’s Salons all over Pakistan, through a separate sales team.
A training institute for the beauty segment professionals was established in the year 2003; a platform for providing training to professionals about conducting product trials, executing product launches, and also demonstration for new products to the masses. Mehran Enterprises has its own skincare & color cosmetic brands - ME - that cater to the needs of the middle income segment (the largest income segment in the country). The company has its retail chain stores, a new concept in the category launched by Mehran Enterprises. Now these retail chain stores are present in all the major cities of Pakistan.
Mehran Enterprises lacked a comprehensive, integrated ERP system, operating a small number of disparate applications. The existing IT architecture comprised a number of decentralized software systems that were not tightly integrated and required significant manual intervention for reconciliation of data.
Their goals are to increase revenue and market share of each of the eight (8) brand portfolios that they carry; Framesi, Sothys, Just for Men, Janssen, Femina, Kryolan, Bioline and Sweet Touch. Achieving these goals required a level of agility that they simply could not reach with their existing systems.
They evaluated different solutions available in the market by local vendors and also those being provided by international software companies. After thorough deliberations they realized that the best fit for them was a BizzTrax, an integrated suite of BizzTrax ERP, including Financials, Inventory, Procurement, Sales Management and an Intelligent Business Dashboard. To optimize complex business processes, the company deployed the BizzTrax, featuring .Net technology to accelerate application response times and enable the company to react quickly to changes in supply and demand.
BizzTrax (Web-based Enterprise Resource Planning / Supply Chain Management / Point of Sale) Software was declared a WINNER at the P@SHA ICT Awards 2013 in the "eLogistics & Supply Chain Applications" category in September 2013 and was a Nominee at the APICTA 2013 at Hong Kong in November 2013.
Corporate Info:
Solveda is an award winning system integrator with our core pedigree being an on-time, on budget approach to solution development. While eCommerce is the heart and soul of our capabilities, we offer a full suite of solutions and services that provide enterprises a one stop window for all their Technology requirements. Solveda is the creator of the BigFish Open Source eCommerce platform. BigFish powers leading retailers like I Hate Steven Singer, Purity Products, Vishal Retail Religare etc
Marketiing Proposal to Verizon Wirelessjaimegarciacb
This is an example of a marketing proposal presented to Verizon Wireless. They soon joined the Chamber and we worked with them on their Latino Small Business marketing campaign
JORDAN SELECT TOURS- TOUR OPERATOR GIORDANO
Jordan Select Tours è una compagnia di turismo giordana, agenzia di viaggi e tour operator fondata nel 1994 che organizza viaggi in Giordania e amministra professionalmente il settore delle destinazioni ed itinerari turistici (DMC) in Giordania. Il nostro obiettivo è quello di fornire alla nostra clientela il miglior prodotto e i servizi più vantaggiosi possibili, mescolati a professionalità, integrità e convenienza, nell’ambito di un turismo responsabile.
JKT Consulting Ltd is a global SAP Solutions, IT Services and Training company. JKT Consulting has demonstrated experience in providing Consulting, Process Automation, Business Intelligence and Mobile Solutions, Implementation of Enterprise Solutions.
This presentation analyzes the SaaS Business Model. It also gives examples of SaaS providers/vendors, and companies that used these services and how they benefited.
In conclusion, I analyze the implications of SaaS and see how it can help improve business IT strategy through cost savings, increased productivity, improved collaboration, and maintaining your competitive advantage.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
10. Mann-India’s SAP Practice SAP Functional Consulting Work on client pain points and recommend best solution As-Is process study and Business Process Re-engineering services Suggest technical & system landscapes for automating business processes Determine project scope and size SAP Implementation End- to- End SAP implementation across modules Change Management End-user Training and documentation Roll-out across the enterprise Upgrade and Consolidation Technical & Functional upgrade and enhancement Upgrade planning as well as consolidation assessment Extension and Integration Integration of SAP product with legacy system Post-implementation Support Services Post-implementation maintenance and support service, Offshore support services and Helpdesk Business Consulting and Implementation Business Intelligence (BI ) Customer Relationship Management (CRM) Strategic Enterprise Management (SEM) Enterprise Portal (EP) Supply Chain Consulting (SCM) Supplier Relationship Management (SRM) Human Capital Management (HCM) Product Lifecycle Management (PLM) Functional And Technical Capabilities Finance Accounting and Control (FICO) Materials Management (MM) Sales & Distribution (SD) Production Planning (PP) Quality Management (QM) Plant-Maintenance (PM) Project Systems (PS) Customer Service (CS) Human Resource (HR) Warehouse Management (WM) NetWeaver ABAP Technical BASIS Technical SAP AUDIT & GAP ANALYSIS
16. Product Offering for Banking Conglomerates CoreSoft Core Banking Complete Core Banking Suite Distributed Architecture Market Tested in the U.S. and Asia Basel – II compliant iBank electronic banking Personal and Retail Banking Corporate electronic banking Mobile (WAP / J2ME/ USSD) banking Cheque Truncation Product Complete Cheque truncation solution Electronic Clearance solution Extensive workflow support Single Sign On Solution - Cicero Integrated Application access Management desktop Dynamic SSO engine Transaxion Mobile banking and mobile payments
17.
18. Core Banking Solution The Core Banking Solution is a completely integrated set of banking and financial applications supporting retail, trade and treasury requirements of financial organizations. It is an end – to -end solution built on an n-tier architecture model that enables it to be deployed across an array of financial institutions. The solution seamlessly integrates Front Office Services Delivery to the Back Office Processing & Analysis. A key feature of the solution is the creation of a single bank-wide General Ledger, Profit & Loss and Balance Sheet for all modules.
26. Products for the Manufacturing Industry Aire – It is a document management system. It assigns all the documents with a registration with the information you wish to have from them. Every registry has an image or a field of the document. One may include each and every document in a workflow to monitor ones organization and at the same time ensure an effective management control. Especially useful in process manufacturing where lot of testing and documentation is involved Work-Flow -It is a unique solution that traces the functioning of any Research laboratory and the general framework of labs. Process manufacturing involves a lot of testing and documentation while complying with Global Manufacturing Procedures . Work-Flow addresses the requirements of the testing and R&D activities. While an attempt has been made to make this application as generic as possible, the strength of the application lies in the area of customization.