Miracle Software Systems is a 20-year-old global IT services firm with over 2,000 employees. It is known for its hybrid onsite-offshore model that provides customers with affordable innovation. Miracle has expertise across various industries and technologies, including through its global delivery centers and strategic partnerships. It aims to help customers transform their IT and gain higher business value.

1. Miracle Software Systems, Inc.
Introduction and Expertise Portfolio

2. The Company
Miracle Software Systems, Inc. is a 20 year old
private minority firm headquartered in Novi, MI.
With over 2000 employees located in the
Americas, Europe and Asia, we have been helping
customers transform their IT and gain higher
business value.
We are well known for our Hybrid On-Site Off-
Shore Model which has been serving our
customers for over 20 years.

3. The Miracle Story
25+
Technology
Accelerators
500+
Certified
Professionals
2000+
Employees
Globally
12
Global
Locations
20+
Years of
Expertise
85+
Fortune 1000
Customers
15+
Technology
Partnerships
Customer
Satisfaction
Affordable
Innovation
Quality and
Efficiency
Talent
Eco-System

4. Industry Verticals
Manufacturing
and Automotive
Energy and
Utilities
Logistics and
Supply Chain
Healthcare and
Pharmacy
Retail
Industry
Banking and
Insurance

5. Miracle Expertise
Global Delivery
Centers
Strong Partner
Network
Deep Industry
Understanding
Industry Proven
Methodologies
Team with Certified
Professionals
Accelerators and
Frameworks

6. Strategic Partnerships
Over the years we have formed numerous strategic
partnerships to ensure that we can serve our
customers right.

7. Technology Spaces
Business Process
Management
SOA, Connectivity
and Middleware
Cloud Integration
and API-M
Enterprise Mobility
and Social
Data, ETL and
Analytics
Quality Assurance
and Testing
File Transfer and
B2B/EDI
Digital Experience
and Commerce

8. Sourcing Models
Managed
Services
Result-Based
Contracts
Professional
Services
• T&M Based
• Customer Manages Risk
• Global Resource
Fulfillment
• Access to external
resources
• Suitable when project
resources and schedule not
finalized
• Emphasis on 3
D’s(Deliverables, Dates and
Dollars)
• Fixed Price
• Project Based
• Miracle Manages Risk
• Efficient utilization of
resources as per project
schedule
• More Suitable for
leveraging offshore
resources
• Development Center
dedicated to customer’s :
-Processes + Standards
-Tools and Infrastructure
-Line of Business
-Agreed Service Levels
• Optional Factory Model
focused on continuous
delivery of work packages
• Results in :
-Optimized Resource
Availability
-Accelerated Results
-Improved Experience
-Reduced TCO

9. Global Development Centers
Global Development Centers
B2B
Mapping
Factory
J2EE /.NET Framework
Application Migration Services
Application Development
Services
7x24 Application Support and Maintenance
EAI
Interface
Factory
ERP Factory
J2EE
Component
Factory
.NET
Component
Factory

10. Our Core Expertise
• IBM Integration Bus
• WebSphere ESB(WESB)
• IBM MQ/MQ Appliance
• WebMethods IS/ESB
• SeeBeyond/JCAPS
• Oracle Fusion ESB
• TIBCO/EDIFECS
Sterling Secure Proxy •
Connect:Direct(C:D) •
Sterling Control Center •
Sterling File Gateway •
IBM B2B Sterling Integrator •
IBM WebSphere TX •
WebSphere Commerce •
WebSphere Tools •
Operational Decision Mgmt •
Process Server(WPS) •
Integration Designer •
Lombardi Edition •
Process Designer •
Process Center •
• IBM CastIron
• DataPower ESB(XI52)
• EDGE Appliance(XE82)
• Message Sight
• DataPower Security(XS45)
• DataPower B2B(XB62)

11. PartialClientList

12. PartialClientList

13. Serving Our
Customers Right
Global Delivery and Innovation

14. Project Delivery Model
Knowledge Acquisition
and Assessment
Knowledge Transfer
Specification
Preparation
Managed and Monitor Maintain/Fix/Support
Production Acceptance Testing Unit and Regression Testing
Development, Implementation and Upgrade
Support and Maintenance
Onsite Activities Offshore Activities
Planning and Project
Kick Off
Requirements
Gathering
High Level Design Detailed Design
TestingAcceptance TestingProduction
Support

15. OnSite Offshore Model
90
80
70
60
50
40
30
20
10
10
20
30
40
50
60
70
80
90
On Site 100%Plan,AnalyzeandFunctionalDesign
• Scope Definition
• Requirement
Analysis
• As Is Document
Preparation
• Fit/Gap Analysis
• Prepare Test Plan
• Prepare
Functional Specs
• Deliver Solution to
Client For Testing
• Review/Seek
Clarification on
Functional Specs
• Translate
Functional Specs to
Technical Specs
• Develop Solution
• System Integration
and User Acceptance
Testing
• Performance
Tuning and Testing
• Unit Testing
• Develop Test Cases
and Scripts
• Document Test
Results
• Application
Deployment
• Fix Critical Bugs
• Assist On-Site
Team in
Deployment
• Apply Patches
• Resolve Bugs
• User Acceptance
of Ticket
Resolution
• Migration of
Resolutions to
Production Server
• Analysis and
Resolution of
Application Tickets
• 24x7 Application
Monitoring
• Batch Process
Monitoring
Offshore 100%
TechnicalDesignandBuild
TestingandQualityAssurance
BuildandDeploy
ProductionSupport

16. AXON : Global Delivery
Introduction
− Vision Definition
− Gain Report Formulation
− Process Knowledge Acquaintance
− Process Architecture Synthesis
Amplification
− Tactical Operational Model Development
− Offshore Engagement Office Setup
− Process Quality Requirements Identification and Metrics Definition
Industry Specific Process
Engagement and Process
Improvement
Customer Engagement
Assistance(CEA) and
Satisfaction
Improvement
IT Management and
Employee Satisfaction
Enhancement
Software Engineering
Process
Strategic Process Groups
Industry Specific
Process
Engagement and
Process
Improvement
Software Life Cycle
Management and
Related
Processes/Compone
nt Factory
Engagement
Customer Acquisition
and Satisfaction
Processes, Internal
and External
Customer Support
Engagements
Staff Augmentation
and Talent On-
Demand Engagement
Software Jump
Start Service
Engagement
Business
Integration Value
Assesment
Miracle Software
Development
Methodology

17. Our Ecosystem
Industry Alliances Innovation Labs Miracle University
Our huge ecosystem of talent and knowledge from
Industries, Academia and Research helps to always be
creating new ways to do things.

18. The CAMSS Trend
• Cloud Infrastructure and
Applications
• Big Data and Analytics
• Mobile Apps
• Digital Security
• Empowered Social Networks
CAMSS is helping to bring disruptive
innovation to the discussion table and in
turn driving the enterprise to the next level
of business transformation.

19. Why Innovation?
• Ensure that Off-Shore becomes a new option for
growth and innovation
• Bring higher value to the table to empower your
digital enterprise
• Create an “Affordable Luxury – Not Lowest Cost”
Model
• Ensure that we innovate your business through our
research and experience
• Create higher business value with low-cost innovative
strategies

20. Our teams are dedicated to
innovating with IT and
redefining solutions for
customer excellence.
To learn more visit,
www.miraclesoft.com
Thank You!!