Keynote for CBS & AU MBA programme "Leadership and Innovation in Complex Systems"

1. Succeeding
through
collaboration
Why you need to
learn to enchant
26 January 2012
Ole Kassow,
Partner at Wemind A/S
Co-Founder at Spiir A/S
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3. Zane’s Cycles
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13. Prisen for mistillid
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14. Oktober November December Forskel 3 mdr Årligt tab
3,225 2,279 594 -10,304 -41,215
3,114 4,299 1,666 5,590
182 0 0 -475
2,367 5,410 5,660 4,940
1,927 337 632 606
10,815 12,325 8,552
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16. The Trust Equation
(C + R + I)
= Trust
S
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18. On a scale from 0-10 what’s the likelihood that you will
recommend us to a friend or a colleague?
Detractors Passives Promoters
0 1 2 3 4 5 6 7 8 9 10
Net Promoter Score = % promoters - % detractors Source: Bain & Company
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19. On a scale from 0-10 what’s the likelihood that
you will recommend Spiir to a friend or a
colleague? Answer 10.
User for 6 months
Has recommended to more than 30 people
Mark 4 or more have become users
On a scale from 0-10 what’s the likelihood that
you will recommend us to a friend or a
colleague? Answer 10.
User for 1 month
Has recommended to more than 20 people
Signe
3 or more have become users
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23. Promoters createcreate value
How promoters real value
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24. The True Customer Value
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25. REBELLION
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26. So why am I saying all of this?
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