Case study research involves an in-depth study of a real-world situation or phenomenon in its natural context. It is appropriate when a researcher wants to answer descriptive "what" questions or explanatory "how" and "why" questions. Case studies simplify complex concepts, expose participants to real-life situations, and improve analytical thinking. They can consume significant time. Case study research design involves defining the case, determining research questions, selecting samples, collecting data through techniques like interviews, and analyzing whether a single or multiple case study is needed. Case studies have particularistic, descriptive, and heuristic characteristics.