SlideShare a Scribd company logo
1 of 16
Download to read offline
Ultimus BPM for
Debt Management




                             Mihails Galuška
              Nexum Insurance Technologies
                  mihails.galuska@nexum.lv
                             +371 29137360
Fact view                             Process view




  Goal – collect information, core      Goal – excellent customer &
business operations with accounts,       internal service, fast and
     products, HR, contracts            accurate operations, control




        HR system, Accounts,
       Transactions, Contracts,
          Document storage



                                     Partner integration Task automation
                                              Fast communications
                                     Operational control
                                              Error-free operations
Debt collection
                        Automated reminders                                   Automated deadline
                        Benefits: no human interaction to                     control at each step
                        prepare and send them




 Debt information comes directly
 from accountancy
 Benefits: Debt collection                  Classification according to predefined
 starts immediately                         business rules
                                            Benefits: focus on the most
                                            promising and important debts,
                                            optimized workload
Customer-Product patterns

Product        First reminder   Call                 Contract    Pass to external   Write-off
                                                     break       collector
Loan secured   +5 days,         +10 days, customer   +60 days,   +90 days,          +720 days,
with income    automatically    manager              lawyer      automatically      accountant
               >2000 LTL        >2000 LTL            >2000 LTL   >2000 LTL          >2000 LTL
Loan against   +10 days,        +15 days, customer   +60 days,   +90 days,          +360 days,
surety         automatically    manager              lawyer      automatically      accountant
               >2000 LTL        >2000 LTL            >2000 LTL   >2000 LTL          >500 LTL
Real estate    +2 days,         +10 days, customer   +30 days,   +45 days,          <auction
loan           automatically    manager              lawyer      automatically      process>
               >5000 LTL        >5000 LTL            >5000 LTL   >5000 LTL
Loan up to     +5 days,         +7 days, customer    +15 days,   +30 days,          +360 days,
3000 kroons    automatically    manager              lawyer      automatically      accountant
               >150 LTL         >500 LTL             >500 LTL    >500 LTL           >500 LTL
Outsourced debt collection
                             Creditor    Legal services
      Debt collector                       provider




                                Debtor
Smart process routing
                                               Weighted groups
                                                                 30%
                                                    70%

Persons or groups




                                    Relative job
                                    functions
  Job functions
                                                   Queues
User view - individual task lists
   •   Real-time task lists - no reporting overhead
   •   Prioritized active, completed, overdue, urgent tasks,
   •   Outlook, browser or other application
   •   Shared Inboxes
operator
Business rules


•   Debt sizing, classification and prioritization
•   Debt with/without loan security
•   Schedule for reminder letters
•   Roles and task completion time
•   Employee cost rates
Customer&user view - automated reminder letters

•   Different media – e-mail, fax, post mail, SMS
•   Automated generation and distribution using message templates
•   Always sent on-time
•   To be used for 80% of debts
•   No human power required!
Process bottlenecks and performance
Measure efficiency of debt collection




                                        ◊   Recovery rate,
                                        ◊   Older than X days...
                                        ◊   # of bad debts
Single application for all processes
Process changes




15
Architecture (SOA)

Core business functions:                Process context:
      ERP system                          Ultimus BPM




   Core business
    information




Alerts and notifications:        Centralized document storage:
      E-mail service                  Microsoft Sharepoint

More Related Content

Viewers also liked

Missing Link Between SharePoint and the End User Community
Missing Link Between SharePoint and the End User CommunityMissing Link Between SharePoint and the End User Community
Missing Link Between SharePoint and the End User Community
OpenText Global 360
 
A Little BPM with Your SharePoint: AIIM Webinar Preview
A Little BPM with Your SharePoint: AIIM Webinar PreviewA Little BPM with Your SharePoint: AIIM Webinar Preview
A Little BPM with Your SharePoint: AIIM Webinar Preview
AIIM International
 
Business Process Automation with SharePoint & Workflow - The Good, the Bad, a...
Business Process Automation with SharePoint & Workflow - The Good, the Bad, a...Business Process Automation with SharePoint & Workflow - The Good, the Bad, a...
Business Process Automation with SharePoint & Workflow - The Good, the Bad, a...
Ricardo Wilkins
 

Viewers also liked (18)

Missing Link Between SharePoint and the End User Community
Missing Link Between SharePoint and the End User CommunityMissing Link Between SharePoint and the End User Community
Missing Link Between SharePoint and the End User Community
 
SharePoint & BPM: Kill The Things That Kill Productivity
SharePoint & BPM: Kill The Things That Kill ProductivitySharePoint & BPM: Kill The Things That Kill Productivity
SharePoint & BPM: Kill The Things That Kill Productivity
 
How SharePoint Will Change Your Business
How SharePoint Will Change Your Business How SharePoint Will Change Your Business
How SharePoint Will Change Your Business
 
Datapolis Guest Expert Presentation: Three must have SharePoint workflows by ...
Datapolis Guest Expert Presentation: Three must have SharePoint workflows by ...Datapolis Guest Expert Presentation: Three must have SharePoint workflows by ...
Datapolis Guest Expert Presentation: Three must have SharePoint workflows by ...
 
A Little BPM with Your SharePoint: AIIM Webinar Preview
A Little BPM with Your SharePoint: AIIM Webinar PreviewA Little BPM with Your SharePoint: AIIM Webinar Preview
A Little BPM with Your SharePoint: AIIM Webinar Preview
 
SharePoint and Document Automation
SharePoint and Document AutomationSharePoint and Document Automation
SharePoint and Document Automation
 
Digital disruption: SharePoint and CoSign Digital Signatures
Digital disruption: SharePoint and CoSign Digital SignaturesDigital disruption: SharePoint and CoSign Digital Signatures
Digital disruption: SharePoint and CoSign Digital Signatures
 
Enhance SharePoint with the best BPM capabilities
Enhance SharePoint with the best BPM capabilitiesEnhance SharePoint with the best BPM capabilities
Enhance SharePoint with the best BPM capabilities
 
PSEG TCS SAP Collections Management
PSEG TCS SAP Collections ManagementPSEG TCS SAP Collections Management
PSEG TCS SAP Collections Management
 
Solutions and Services for Banks
Solutions and Services for BanksSolutions and Services for Banks
Solutions and Services for Banks
 
Pradeep Gupta_Jan16
Pradeep Gupta_Jan16Pradeep Gupta_Jan16
Pradeep Gupta_Jan16
 
Business Process Automation with SharePoint & Workflow - The Good, the Bad, a...
Business Process Automation with SharePoint & Workflow - The Good, the Bad, a...Business Process Automation with SharePoint & Workflow - The Good, the Bad, a...
Business Process Automation with SharePoint & Workflow - The Good, the Bad, a...
 
Search Solution in SharePoint 2013
Search Solution in SharePoint 2013Search Solution in SharePoint 2013
Search Solution in SharePoint 2013
 
Business Process Automation - #SPSBend
Business Process Automation - #SPSBendBusiness Process Automation - #SPSBend
Business Process Automation - #SPSBend
 
SharePoint in Capital Markets
SharePoint in Capital MarketsSharePoint in Capital Markets
SharePoint in Capital Markets
 
Business Process Management with Office 365
Business Process Management with Office 365Business Process Management with Office 365
Business Process Management with Office 365
 
DocTrix(eng)
DocTrix(eng)DocTrix(eng)
DocTrix(eng)
 
CompTIA Market Research on Business Process Automation
CompTIA Market Research on Business Process AutomationCompTIA Market Research on Business Process Automation
CompTIA Market Research on Business Process Automation
 

Similar to Debt Management, Collection on Ultimus BPM platform

Manage Bills and Get Paid Online
Manage Bills and Get Paid OnlineManage Bills and Get Paid Online
Manage Bills and Get Paid Online
charlesmyrickcpa
 
Achieving Business Agility with BPM
Achieving Business Agility with BPMAchieving Business Agility with BPM
Achieving Business Agility with BPM
BPM Link
 
JDE & Peoplesoft 3 _ Marc Weintraub _ PeopleSoft Financials.pdf
JDE & Peoplesoft 3 _ Marc Weintraub _ PeopleSoft Financials.pdfJDE & Peoplesoft 3 _ Marc Weintraub _ PeopleSoft Financials.pdf
JDE & Peoplesoft 3 _ Marc Weintraub _ PeopleSoft Financials.pdf
InSync2011
 
Business and IT Alignment in Corporate Banking
Business and IT Alignment in Corporate BankingBusiness and IT Alignment in Corporate Banking
Business and IT Alignment in Corporate Banking
Gherda Stephens
 
Anytime collect AR credit and collections management software
Anytime collect AR credit and collections management softwareAnytime collect AR credit and collections management software
Anytime collect AR credit and collections management software
E2B Teknologies
 
Developer and Fusion Middleware 1 _ Paul Ricketts _ Paper Process Automation ...
Developer and Fusion Middleware 1 _ Paul Ricketts _ Paper Process Automation ...Developer and Fusion Middleware 1 _ Paul Ricketts _ Paper Process Automation ...
Developer and Fusion Middleware 1 _ Paul Ricketts _ Paper Process Automation ...
InSync2011
 

Similar to Debt Management, Collection on Ultimus BPM platform (20)

Manage Bills and Get Paid Online
Manage Bills and Get Paid OnlineManage Bills and Get Paid Online
Manage Bills and Get Paid Online
 
Jini Books Presentation in PDF format
Jini Books Presentation in PDF formatJini Books Presentation in PDF format
Jini Books Presentation in PDF format
 
Jini Books Presentation
Jini Books PresentationJini Books Presentation
Jini Books Presentation
 
Jari fscm
Jari   fscmJari   fscm
Jari fscm
 
Achieving Business Agility with BPM
Achieving Business Agility with BPMAchieving Business Agility with BPM
Achieving Business Agility with BPM
 
eResponse Recruitment 2012
eResponse Recruitment 2012eResponse Recruitment 2012
eResponse Recruitment 2012
 
Achieving Digital World Class Performance in AR with AI | Accounts Receivable...
Achieving Digital World Class Performance in AR with AI | Accounts Receivable...Achieving Digital World Class Performance in AR with AI | Accounts Receivable...
Achieving Digital World Class Performance in AR with AI | Accounts Receivable...
 
JDE & Peoplesoft 3 _ Marc Weintraub _ PeopleSoft Financials.pdf
JDE & Peoplesoft 3 _ Marc Weintraub _ PeopleSoft Financials.pdfJDE & Peoplesoft 3 _ Marc Weintraub _ PeopleSoft Financials.pdf
JDE & Peoplesoft 3 _ Marc Weintraub _ PeopleSoft Financials.pdf
 
Corporate Credit Process Simplified
Corporate Credit Process Simplified Corporate Credit Process Simplified
Corporate Credit Process Simplified
 
Business and IT Alignment in Corporate Banking
Business and IT Alignment in Corporate BankingBusiness and IT Alignment in Corporate Banking
Business and IT Alignment in Corporate Banking
 
Integrating Business Rules and Business Processes
Integrating Business Rules and Business ProcessesIntegrating Business Rules and Business Processes
Integrating Business Rules and Business Processes
 
Chronos Workflow - Business process automation without programming
Chronos Workflow - Business process automation without programmingChronos Workflow - Business process automation without programming
Chronos Workflow - Business process automation without programming
 
Anytime collect AR credit and collections management software
Anytime collect AR credit and collections management softwareAnytime collect AR credit and collections management software
Anytime collect AR credit and collections management software
 
Enterprise Digital Assistants: How they can support you in your Credit, Colle...
Enterprise Digital Assistants: How they can support you in your Credit, Colle...Enterprise Digital Assistants: How they can support you in your Credit, Colle...
Enterprise Digital Assistants: How they can support you in your Credit, Colle...
 
Enterprise Digital Assistants: How they can support you in your Credit, Colle...
Enterprise Digital Assistants: How they can support you in your Credit, Colle...Enterprise Digital Assistants: How they can support you in your Credit, Colle...
Enterprise Digital Assistants: How they can support you in your Credit, Colle...
 
The 6 Biggest Trends for AP Leaders in 2021
The 6 Biggest Trends for AP Leaders in 2021The 6 Biggest Trends for AP Leaders in 2021
The 6 Biggest Trends for AP Leaders in 2021
 
How to Achieve Digital World Class Performance with AR Automation
How to Achieve Digital World Class Performance with AR AutomationHow to Achieve Digital World Class Performance with AR Automation
How to Achieve Digital World Class Performance with AR Automation
 
Developer and Fusion Middleware 1 _ Paul Ricketts _ Paper Process Automation ...
Developer and Fusion Middleware 1 _ Paul Ricketts _ Paper Process Automation ...Developer and Fusion Middleware 1 _ Paul Ricketts _ Paper Process Automation ...
Developer and Fusion Middleware 1 _ Paul Ricketts _ Paper Process Automation ...
 
BPM Benefits
BPM BenefitsBPM Benefits
BPM Benefits
 
8 Signs You’ve Outgrown Quickbooks!
8 Signs You’ve Outgrown Quickbooks!8 Signs You’ve Outgrown Quickbooks!
8 Signs You’ve Outgrown Quickbooks!
 

More from Mihails Galuška

Application Lifecycle Management using Microsoft Team Foundation Server Train...
Application Lifecycle Management using Microsoft Team Foundation Server Train...Application Lifecycle Management using Microsoft Team Foundation Server Train...
Application Lifecycle Management using Microsoft Team Foundation Server Train...
Mihails Galuška
 
Доска бесплатных объявлений для покупателей и продавцов interinformer.com
Доска бесплатных объявлений для покупателей и продавцов interinformer.comДоска бесплатных объявлений для покупателей и продавцов interinformer.com
Доска бесплатных объявлений для покупателей и продавцов interinformer.com
Mihails Galuška
 
Для покупателей: доска бесплатных объявлений interinformer.com
Для покупателей: доска бесплатных объявлений interinformer.comДля покупателей: доска бесплатных объявлений interinformer.com
Для покупателей: доска бесплатных объявлений interinformer.com
Mihails Galuška
 
Pircējiem: bezmaksas sludinājumu portāls www.interinformer.com
Pircējiem: bezmaksas sludinājumu portāls www.interinformer.comPircējiem: bezmaksas sludinājumu portāls www.interinformer.com
Pircējiem: bezmaksas sludinājumu portāls www.interinformer.com
Mihails Galuška
 

More from Mihails Galuška (13)

Drošs elektroniskais paraksts (eParaksts)
Drošs elektroniskais paraksts (eParaksts)Drošs elektroniskais paraksts (eParaksts)
Drošs elektroniskais paraksts (eParaksts)
 
Application Lifecycle Management using Microsoft Team Foundation Server Train...
Application Lifecycle Management using Microsoft Team Foundation Server Train...Application Lifecycle Management using Microsoft Team Foundation Server Train...
Application Lifecycle Management using Microsoft Team Foundation Server Train...
 
Доска бесплатных объявлений для покупателей и продавцов interinformer.com
Доска бесплатных объявлений для покупателей и продавцов interinformer.comДоска бесплатных объявлений для покупателей и продавцов interinformer.com
Доска бесплатных объявлений для покупателей и продавцов interinformer.com
 
Супермаркет услуг interinformer.com (для продавцов)
Супермаркет услуг interinformer.com (для продавцов)Супермаркет услуг interinformer.com (для продавцов)
Супермаркет услуг interinformer.com (для продавцов)
 
Для покупателей: доска бесплатных объявлений interinformer.com
Для покупателей: доска бесплатных объявлений interinformer.comДля покупателей: доска бесплатных объявлений interinformer.com
Для покупателей: доска бесплатных объявлений interinformer.com
 
Pircējiem: bezmaksas sludinājumu portāls www.interinformer.com
Pircējiem: bezmaksas sludinājumu portāls www.interinformer.comPircējiem: bezmaksas sludinājumu portāls www.interinformer.com
Pircējiem: bezmaksas sludinājumu portāls www.interinformer.com
 
Pakalpojumu lielveikals interinformer.com (Pārdevējiem)
Pakalpojumu lielveikals interinformer.com (Pārdevējiem)Pakalpojumu lielveikals interinformer.com (Pārdevējiem)
Pakalpojumu lielveikals interinformer.com (Pārdevējiem)
 
Bezmaksas sludinājumu portāls pircējiem un pārdevējiem www.interinformer.com
Bezmaksas sludinājumu portāls pircējiem un pārdevējiem www.interinformer.comBezmaksas sludinājumu portāls pircējiem un pārdevējiem www.interinformer.com
Bezmaksas sludinājumu portāls pircējiem un pārdevējiem www.interinformer.com
 
Invoice Handling on BPM platform
Invoice Handling on BPM platformInvoice Handling on BPM platform
Invoice Handling on BPM platform
 
Casco insurance claims handling, If P&C insurance case study
Casco insurance claims handling, If P&C insurance case studyCasco insurance claims handling, If P&C insurance case study
Casco insurance claims handling, If P&C insurance case study
 
ОСАГО, технологии для улучшения продаж
ОСАГО, технологии для улучшения продажОСАГО, технологии для улучшения продаж
ОСАГО, технологии для улучшения продаж
 
CASCO insurance claims handling
CASCO insurance claims handlingCASCO insurance claims handling
CASCO insurance claims handling
 
Роль ИТ в управлении бизнес процессами
Роль ИТ в управлении бизнес процессамиРоль ИТ в управлении бизнес процессами
Роль ИТ в управлении бизнес процессами
 

Recently uploaded

call girls in Sant Nagar (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️
call girls in Sant Nagar (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️call girls in Sant Nagar (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️
call girls in Sant Nagar (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️
9953056974 Low Rate Call Girls In Saket, Delhi NCR
 
VIP Independent Call Girls in Mumbai 🌹 9920725232 ( Call Me ) Mumbai Escorts ...
VIP Independent Call Girls in Mumbai 🌹 9920725232 ( Call Me ) Mumbai Escorts ...VIP Independent Call Girls in Mumbai 🌹 9920725232 ( Call Me ) Mumbai Escorts ...
VIP Independent Call Girls in Mumbai 🌹 9920725232 ( Call Me ) Mumbai Escorts ...
dipikadinghjn ( Why You Choose Us? ) Escorts
 

Recently uploaded (20)

Navi Mumbai Cooperetive Housewife Call Girls-9833754194-Natural Panvel Enjoye...
Navi Mumbai Cooperetive Housewife Call Girls-9833754194-Natural Panvel Enjoye...Navi Mumbai Cooperetive Housewife Call Girls-9833754194-Natural Panvel Enjoye...
Navi Mumbai Cooperetive Housewife Call Girls-9833754194-Natural Panvel Enjoye...
 
(INDIRA) Call Girl Srinagar Call Now 8617697112 Srinagar Escorts 24x7
(INDIRA) Call Girl Srinagar Call Now 8617697112 Srinagar Escorts 24x7(INDIRA) Call Girl Srinagar Call Now 8617697112 Srinagar Escorts 24x7
(INDIRA) Call Girl Srinagar Call Now 8617697112 Srinagar Escorts 24x7
 
Top Rated Pune Call Girls Sinhagad Road ⟟ 6297143586 ⟟ Call Me For Genuine S...
Top Rated  Pune Call Girls Sinhagad Road ⟟ 6297143586 ⟟ Call Me For Genuine S...Top Rated  Pune Call Girls Sinhagad Road ⟟ 6297143586 ⟟ Call Me For Genuine S...
Top Rated Pune Call Girls Sinhagad Road ⟟ 6297143586 ⟟ Call Me For Genuine S...
 
Top Rated Pune Call Girls Pashan ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
Top Rated  Pune Call Girls Pashan ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...Top Rated  Pune Call Girls Pashan ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
Top Rated Pune Call Girls Pashan ⟟ 6297143586 ⟟ Call Me For Genuine Sex Serv...
 
(INDIRA) Call Girl Mumbai Call Now 8250077686 Mumbai Escorts 24x7
(INDIRA) Call Girl Mumbai Call Now 8250077686 Mumbai Escorts 24x7(INDIRA) Call Girl Mumbai Call Now 8250077686 Mumbai Escorts 24x7
(INDIRA) Call Girl Mumbai Call Now 8250077686 Mumbai Escorts 24x7
 
Mira Road Awesome 100% Independent Call Girls NUmber-9833754194-Dahisar Inter...
Mira Road Awesome 100% Independent Call Girls NUmber-9833754194-Dahisar Inter...Mira Road Awesome 100% Independent Call Girls NUmber-9833754194-Dahisar Inter...
Mira Road Awesome 100% Independent Call Girls NUmber-9833754194-Dahisar Inter...
 
Webinar on E-Invoicing for Fintech Belgium
Webinar on E-Invoicing for Fintech BelgiumWebinar on E-Invoicing for Fintech Belgium
Webinar on E-Invoicing for Fintech Belgium
 
Vip Call US 📞 7738631006 ✅Call Girls In Sakinaka ( Mumbai )
Vip Call US 📞 7738631006 ✅Call Girls In Sakinaka ( Mumbai )Vip Call US 📞 7738631006 ✅Call Girls In Sakinaka ( Mumbai )
Vip Call US 📞 7738631006 ✅Call Girls In Sakinaka ( Mumbai )
 
call girls in Sant Nagar (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️
call girls in Sant Nagar (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️call girls in Sant Nagar (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️
call girls in Sant Nagar (DELHI) 🔝 >༒9953056974 🔝 genuine Escort Service 🔝✔️✔️
 
Gurley shaw Theory of Monetary Economics.
Gurley shaw Theory of Monetary Economics.Gurley shaw Theory of Monetary Economics.
Gurley shaw Theory of Monetary Economics.
 
Top Rated Pune Call Girls Viman Nagar ⟟ 6297143586 ⟟ Call Me For Genuine Sex...
Top Rated  Pune Call Girls Viman Nagar ⟟ 6297143586 ⟟ Call Me For Genuine Sex...Top Rated  Pune Call Girls Viman Nagar ⟟ 6297143586 ⟟ Call Me For Genuine Sex...
Top Rated Pune Call Girls Viman Nagar ⟟ 6297143586 ⟟ Call Me For Genuine Sex...
 
Vasai-Virar Fantastic Call Girls-9833754194-Call Girls MUmbai
Vasai-Virar Fantastic Call Girls-9833754194-Call Girls MUmbaiVasai-Virar Fantastic Call Girls-9833754194-Call Girls MUmbai
Vasai-Virar Fantastic Call Girls-9833754194-Call Girls MUmbai
 
Top Rated Pune Call Girls Dighi ⟟ 6297143586 ⟟ Call Me For Genuine Sex Servi...
Top Rated  Pune Call Girls Dighi ⟟ 6297143586 ⟟ Call Me For Genuine Sex Servi...Top Rated  Pune Call Girls Dighi ⟟ 6297143586 ⟟ Call Me For Genuine Sex Servi...
Top Rated Pune Call Girls Dighi ⟟ 6297143586 ⟟ Call Me For Genuine Sex Servi...
 
Booking open Available Pune Call Girls Shivane 6297143586 Call Hot Indian Gi...
Booking open Available Pune Call Girls Shivane  6297143586 Call Hot Indian Gi...Booking open Available Pune Call Girls Shivane  6297143586 Call Hot Indian Gi...
Booking open Available Pune Call Girls Shivane 6297143586 Call Hot Indian Gi...
 
VIP Independent Call Girls in Mumbai 🌹 9920725232 ( Call Me ) Mumbai Escorts ...
VIP Independent Call Girls in Mumbai 🌹 9920725232 ( Call Me ) Mumbai Escorts ...VIP Independent Call Girls in Mumbai 🌹 9920725232 ( Call Me ) Mumbai Escorts ...
VIP Independent Call Girls in Mumbai 🌹 9920725232 ( Call Me ) Mumbai Escorts ...
 
(Vedika) Low Rate Call Girls in Pune Call Now 8250077686 Pune Escorts 24x7
(Vedika) Low Rate Call Girls in Pune Call Now 8250077686 Pune Escorts 24x7(Vedika) Low Rate Call Girls in Pune Call Now 8250077686 Pune Escorts 24x7
(Vedika) Low Rate Call Girls in Pune Call Now 8250077686 Pune Escorts 24x7
 
TEST BANK For Corporate Finance, 13th Edition By Stephen Ross, Randolph Weste...
TEST BANK For Corporate Finance, 13th Edition By Stephen Ross, Randolph Weste...TEST BANK For Corporate Finance, 13th Edition By Stephen Ross, Randolph Weste...
TEST BANK For Corporate Finance, 13th Edition By Stephen Ross, Randolph Weste...
 
Booking open Available Pune Call Girls Talegaon Dabhade 6297143586 Call Hot ...
Booking open Available Pune Call Girls Talegaon Dabhade  6297143586 Call Hot ...Booking open Available Pune Call Girls Talegaon Dabhade  6297143586 Call Hot ...
Booking open Available Pune Call Girls Talegaon Dabhade 6297143586 Call Hot ...
 
Top Rated Pune Call Girls Shikrapur ⟟ 6297143586 ⟟ Call Me For Genuine Sex S...
Top Rated  Pune Call Girls Shikrapur ⟟ 6297143586 ⟟ Call Me For Genuine Sex S...Top Rated  Pune Call Girls Shikrapur ⟟ 6297143586 ⟟ Call Me For Genuine Sex S...
Top Rated Pune Call Girls Shikrapur ⟟ 6297143586 ⟟ Call Me For Genuine Sex S...
 
Indore Real Estate Market Trends Report.pdf
Indore Real Estate Market Trends Report.pdfIndore Real Estate Market Trends Report.pdf
Indore Real Estate Market Trends Report.pdf
 

Debt Management, Collection on Ultimus BPM platform

  • 1. Ultimus BPM for Debt Management Mihails Galuška Nexum Insurance Technologies mihails.galuska@nexum.lv +371 29137360
  • 2. Fact view Process view Goal – collect information, core Goal – excellent customer & business operations with accounts, internal service, fast and products, HR, contracts accurate operations, control HR system, Accounts, Transactions, Contracts, Document storage Partner integration Task automation Fast communications Operational control Error-free operations
  • 3. Debt collection Automated reminders Automated deadline Benefits: no human interaction to control at each step prepare and send them Debt information comes directly from accountancy Benefits: Debt collection Classification according to predefined starts immediately business rules Benefits: focus on the most promising and important debts, optimized workload
  • 4. Customer-Product patterns Product First reminder Call Contract Pass to external Write-off break collector Loan secured +5 days, +10 days, customer +60 days, +90 days, +720 days, with income automatically manager lawyer automatically accountant >2000 LTL >2000 LTL >2000 LTL >2000 LTL >2000 LTL Loan against +10 days, +15 days, customer +60 days, +90 days, +360 days, surety automatically manager lawyer automatically accountant >2000 LTL >2000 LTL >2000 LTL >2000 LTL >500 LTL Real estate +2 days, +10 days, customer +30 days, +45 days, <auction loan automatically manager lawyer automatically process> >5000 LTL >5000 LTL >5000 LTL >5000 LTL Loan up to +5 days, +7 days, customer +15 days, +30 days, +360 days, 3000 kroons automatically manager lawyer automatically accountant >150 LTL >500 LTL >500 LTL >500 LTL >500 LTL
  • 5. Outsourced debt collection Creditor Legal services Debt collector provider Debtor
  • 6. Smart process routing Weighted groups 30% 70% Persons or groups Relative job functions Job functions Queues
  • 7. User view - individual task lists • Real-time task lists - no reporting overhead • Prioritized active, completed, overdue, urgent tasks, • Outlook, browser or other application • Shared Inboxes
  • 9.
  • 10. Business rules • Debt sizing, classification and prioritization • Debt with/without loan security • Schedule for reminder letters • Roles and task completion time • Employee cost rates
  • 11. Customer&user view - automated reminder letters • Different media – e-mail, fax, post mail, SMS • Automated generation and distribution using message templates • Always sent on-time • To be used for 80% of debts • No human power required!
  • 12. Process bottlenecks and performance
  • 13. Measure efficiency of debt collection ◊ Recovery rate, ◊ Older than X days... ◊ # of bad debts
  • 14. Single application for all processes
  • 16. Architecture (SOA) Core business functions: Process context: ERP system Ultimus BPM Core business information Alerts and notifications: Centralized document storage: E-mail service Microsoft Sharepoint