Benefits:
Higher debt recovery ratio
Focus resources on exceptional debts
Ease of debt collection outsourcing
A lot of automation
Small efforts for loyal debtors
Collect debts earlier
Debt Management, Collection on Ultimus BPM platform
1. Ultimus BPM for
Debt Management
Mihails Galuška
Nexum Insurance Technologies
mihails.galuska@nexum.lv
+371 29137360
2. Fact view Process view
Goal – collect information, core Goal – excellent customer &
business operations with accounts, internal service, fast and
products, HR, contracts accurate operations, control
HR system, Accounts,
Transactions, Contracts,
Document storage
Partner integration Task automation
Fast communications
Operational control
Error-free operations
3. Debt collection
Automated reminders Automated deadline
Benefits: no human interaction to control at each step
prepare and send them
Debt information comes directly
from accountancy
Benefits: Debt collection Classification according to predefined
starts immediately business rules
Benefits: focus on the most
promising and important debts,
optimized workload
10. Business rules
• Debt sizing, classification and prioritization
• Debt with/without loan security
• Schedule for reminder letters
• Roles and task completion time
• Employee cost rates
11. Customer&user view - automated reminder letters
• Different media – e-mail, fax, post mail, SMS
• Automated generation and distribution using message templates
• Always sent on-time
• To be used for 80% of debts
• No human power required!
16. Architecture (SOA)
Core business functions: Process context:
ERP system Ultimus BPM
Core business
information
Alerts and notifications: Centralized document storage:
E-mail service Microsoft Sharepoint