Merimen Technologies is a leading SaaS insurance solution provider in the Asia Pacific region. The company's flagship product, eClaims, facilitates insurance claim processing through a cloud-based platform that enables collaboration between all stakeholders. Merimen's platform automates workflows, provides analytics and insights, and streamlines the overall claims settlement process. The company has over 120 insurance company clients and aims to expand its offerings and geographic reach.
The Clarification Regarding Intentionally Targetting Women And ChildrenLight Upon Light
This document discusses the original Islamic ruling regarding killing women and children of non-believers (kuffar).
It begins by citing a Quranic verse that commands Muslims to fight and kill polytheists wherever they are found. It then discusses the views of a scholar who said that Islamic law sanctifies the blood, wealth and honor of Muslims and prohibits harming them directly or indirectly.
The document examines different scholarly opinions on when the general prohibition against killing women and children is restricted or lifted in certain military situations, according to Islamic jurisprudence. It aims to clarify the ruling on recent actions carried out by mujahideen against their enemies.
Prepared as an interactive session focuses on participating in shifting the paradigm toward learner-centered curriculum delivery. The key factors for adult education are maturity, accumulation of experience; readiness for learning; being problem vs. subject centered; intrinsic vs. extrinsic motivation; and curriculum that is anchored as problem-centered rather than content-oriented. Where there is a challenge achieving true innovation, this paper and the planned interactive session offers a series of framework based on Porter's idea on Value Chain Analysis to identify factors which leverage activities along a "chain" of delivering an educational service to self-directed learners. Specifically, course design for online delivery is the scenario for open dialog on shifting the paradigm. This paper contains diagrams for discussion slides that introduce the topic and support open dialog among practitioners at the TCC conference 2011
HP implemented Oracle's CRM solution to gain a 360-degree view of customers, consolidate customer data in one place, and provide consistent forecasts from a global perspective. Oracle CRM allows HP to standardize processes while customizing interfaces. It also integrates with Oracle's other applications. The implementation faced challenges in replacing legacy systems and merging independent business units. HP addressed this through customized training, change managers to guide adoption, and sticking to one CRM system instead of multiple point solutions.
This document discusses personal health records and how they differ from electronic medical records and electronic health records. Personal health records contain an individual's medical history, wellness information, and biological data that can help with disease management, while electronic medical records and electronic health records contain medical information managed by healthcare providers.
The document discusses the role and importance of rural India's economy. It notes that around 700 million people live in rural India, accounting for 70% of the country's population. Rural India offers a huge potential market, as even a 1% increase in rural income translates to Rs. 10,000 crore in additional buying power. Many major companies like HLL and Colgate have focused on penetrating rural markets through programs like "Operation Bharat" and "Operation Jagruti". The document also provides details on the performance and strategies of major FMCG companies in rural India.
Dana Clinic Management System (DCMS): It is one of the Most Advanced & Convenient Clinic Management Software in the Middle East. It is a comprehensive, user friendly & integrated information system designed to manage the Administrative, Financial & Clinical aspects of a Clinic and its service processing
Main Features:
1) Appointment Management
2) Patient Management
3) Doctors & Employee Management
4) Detailed Triage section for Nurse & Treatment Management
5) Pharmacy Management
6) Financial & Asset Management
7) Document Management
8) Administrative Management
9) Insurance, E claim & E prescription
10) ICD & CPT codes
11) Patient Electronic File
12) Treatment History
13) Appointment List Reports
14) Daily Collection Reports
15) Expense-Revenue Reports
16) Inventory Reports
17) Referred Doctor Reports
18) Account Balance Reports
19) Ability to use tablets for drawing & writing
20) SMS Service & Live Chat
Contact Person-
Mr.Zaher Douri
Business Development Manager
Ayah Computer Information System
Mob: +971 56 965 4072
Email: zaher@ayah.ae
The document discusses how IndiaMART can help businesses get more buyers, reach new markets, and compete globally on a limited budget through internet trade. It notes the large and growing size of global and Indian B2B e-commerce and lists the benefits of internet trade over other options like trade fairs. IndiaMART promotes businesses through their company and product directories, trade offers, television/radio, magazines, newspapers, online advertising, search engine promotion, industry portals, SME events, trade shows, and PR activities to bring buyers.
The Ins & Outs of Target Date Funds and the TSP Lifecycle Fundmilfamln
Target date funds are mutual funds with a date in their name (e.g., 2030) and portfolios that change automatically according to a pre-determined glide path. Also known as lifecycle funds because they “age” as their investors get older, they have increased in popularity in recent years. Rutgers University professor and Extension specialist, Dr. Barbara O’Neill, will discuss the basics of target date mutual funds, including how they work, their advantages and disadvantages, historical performance, risk factors, and use as a default investment option in employer retirement savings plans. Kevin Laird will discuss the composition and characteristics of the Thrift Savings Plan (TSP) Lifecycle (L) fund available to service members and federal government employees. Also included will be a discussion of the upcoming change of using the L fund as the default TSP investment option.
The Clarification Regarding Intentionally Targetting Women And ChildrenLight Upon Light
This document discusses the original Islamic ruling regarding killing women and children of non-believers (kuffar).
It begins by citing a Quranic verse that commands Muslims to fight and kill polytheists wherever they are found. It then discusses the views of a scholar who said that Islamic law sanctifies the blood, wealth and honor of Muslims and prohibits harming them directly or indirectly.
The document examines different scholarly opinions on when the general prohibition against killing women and children is restricted or lifted in certain military situations, according to Islamic jurisprudence. It aims to clarify the ruling on recent actions carried out by mujahideen against their enemies.
Prepared as an interactive session focuses on participating in shifting the paradigm toward learner-centered curriculum delivery. The key factors for adult education are maturity, accumulation of experience; readiness for learning; being problem vs. subject centered; intrinsic vs. extrinsic motivation; and curriculum that is anchored as problem-centered rather than content-oriented. Where there is a challenge achieving true innovation, this paper and the planned interactive session offers a series of framework based on Porter's idea on Value Chain Analysis to identify factors which leverage activities along a "chain" of delivering an educational service to self-directed learners. Specifically, course design for online delivery is the scenario for open dialog on shifting the paradigm. This paper contains diagrams for discussion slides that introduce the topic and support open dialog among practitioners at the TCC conference 2011
HP implemented Oracle's CRM solution to gain a 360-degree view of customers, consolidate customer data in one place, and provide consistent forecasts from a global perspective. Oracle CRM allows HP to standardize processes while customizing interfaces. It also integrates with Oracle's other applications. The implementation faced challenges in replacing legacy systems and merging independent business units. HP addressed this through customized training, change managers to guide adoption, and sticking to one CRM system instead of multiple point solutions.
This document discusses personal health records and how they differ from electronic medical records and electronic health records. Personal health records contain an individual's medical history, wellness information, and biological data that can help with disease management, while electronic medical records and electronic health records contain medical information managed by healthcare providers.
The document discusses the role and importance of rural India's economy. It notes that around 700 million people live in rural India, accounting for 70% of the country's population. Rural India offers a huge potential market, as even a 1% increase in rural income translates to Rs. 10,000 crore in additional buying power. Many major companies like HLL and Colgate have focused on penetrating rural markets through programs like "Operation Bharat" and "Operation Jagruti". The document also provides details on the performance and strategies of major FMCG companies in rural India.
Dana Clinic Management System (DCMS): It is one of the Most Advanced & Convenient Clinic Management Software in the Middle East. It is a comprehensive, user friendly & integrated information system designed to manage the Administrative, Financial & Clinical aspects of a Clinic and its service processing
Main Features:
1) Appointment Management
2) Patient Management
3) Doctors & Employee Management
4) Detailed Triage section for Nurse & Treatment Management
5) Pharmacy Management
6) Financial & Asset Management
7) Document Management
8) Administrative Management
9) Insurance, E claim & E prescription
10) ICD & CPT codes
11) Patient Electronic File
12) Treatment History
13) Appointment List Reports
14) Daily Collection Reports
15) Expense-Revenue Reports
16) Inventory Reports
17) Referred Doctor Reports
18) Account Balance Reports
19) Ability to use tablets for drawing & writing
20) SMS Service & Live Chat
Contact Person-
Mr.Zaher Douri
Business Development Manager
Ayah Computer Information System
Mob: +971 56 965 4072
Email: zaher@ayah.ae
The document discusses how IndiaMART can help businesses get more buyers, reach new markets, and compete globally on a limited budget through internet trade. It notes the large and growing size of global and Indian B2B e-commerce and lists the benefits of internet trade over other options like trade fairs. IndiaMART promotes businesses through their company and product directories, trade offers, television/radio, magazines, newspapers, online advertising, search engine promotion, industry portals, SME events, trade shows, and PR activities to bring buyers.
The Ins & Outs of Target Date Funds and the TSP Lifecycle Fundmilfamln
Target date funds are mutual funds with a date in their name (e.g., 2030) and portfolios that change automatically according to a pre-determined glide path. Also known as lifecycle funds because they “age” as their investors get older, they have increased in popularity in recent years. Rutgers University professor and Extension specialist, Dr. Barbara O’Neill, will discuss the basics of target date mutual funds, including how they work, their advantages and disadvantages, historical performance, risk factors, and use as a default investment option in employer retirement savings plans. Kevin Laird will discuss the composition and characteristics of the Thrift Savings Plan (TSP) Lifecycle (L) fund available to service members and federal government employees. Also included will be a discussion of the upcoming change of using the L fund as the default TSP investment option.
- The document is for an event on customer engagement in insurance being held on September 27th 2016 in London.
- The event will explore how insurers can overcome strategic, operational, and cultural challenges to deliver a customer-centric service and transition from a low-touch to a high-engagement customer model.
- Key topics to be discussed at the event include using data analytics to improve customer segmentation and engagement, developing an agile operating model centered around the customer experience, and transforming the customer journey.
Bajaj Allianz Motor Insurance Claims Process Is simple and easy. To register an insurance claim with us, you need to follow the steps provided to understand our insurance claims process in detail.
El documento contiene una lista de nombres de personas y lugares. Entre los nombres se encuentran Bruno Andres Casiello, Cecilia Wendler, Emilio Luscher, Belen Real, Vanina Marino, Mabel Marino, Lucia Maria Bordon, Mariana Garavaglia, Cristian Moshen, Julia Socolsky y Gaston Moschen. También se mencionan el Estudio Jurídico de Juani Comba y los lugares de Park Guell en Barcelona y Los Surgentes en Córdoba.
The document provides an agenda for a two-day insurance claims conference covering topics such as the impact of digitization on claims processes, streamlining claims through technology, attracting and retaining talent, optimizing claims costs, improving customer experience, developing talent strategies, and collaborating to fight fraud. The agenda lists presentations, panel discussions, networking breaks and meals across both days of the event.
The document discusses different types of motor insurance coverage. It explains that by law a minimum of third-party insurance is required, which covers claims made against the driver by other parties for injury or damage from an accident. Additional optional coverage includes third-party fire and theft, which covers damage to the driver's own vehicle from fire or theft, and comprehensive coverage, which provides the most protection by covering damage to the driver's own vehicle from any cause.
Motor insurers are facing increasing customer expectations around service as products become commoditized. Claims management represents an opportunity to improve customer satisfaction and loyalty, as 70% of policyholders actively seek insurers with good claims services. However, satisfaction levels with claims services are deteriorating as they lag expectations. Merimen's insurance platform replaces traditional point-to-point claims processing with a centralized online model to provide transparency, streamline communication, and improve efficiency. This increases productivity, lowers loss ratios, and enhances customer satisfaction with an excellent claims experience.
The document outlines the claim filing and tracking process for an insurance company. It includes details about the user roles in the claims process such as insured, agent, surveyor, adjustor, and branch employees. It then walks through the steps an insured would take to file a claim online, including entering policy and loss details, uploading documents, and tracking the status. Other user roles can view assigned claims, approve or reject them, and communicate about claims.
Road to reform: Driving out compensation cultureAviva plc
The document outlines Aviva's plan to reform compensation for whiplash claims in the UK. It summarizes that whiplash claims have increased significantly even as road accidents have decreased, driving up insurance premiums. Aviva proposes a three-point plan to address this: treating minor injuries with rehabilitation instead of cash awards, raising the threshold for lawyer involvement in claims, and banning referral fees. The plan is estimated to reduce unnecessary costs in motor insurance by £1.4 billion and lower premiums by £50.
The document discusses an insurance claim dispute case. A policyholder filed a claim for his son's kidney stone treatment, but the insurance company rejected it, arguing the condition was pre-existing. The consumer disputes forum found that while the claim was not payable due to the pre-existing exclusion, the insurance company was deficient for not properly communicating this to the complainant. The forum directed the insurance company to pay Rs. 5,000 to the complainant for deficiency in service.
With our claims automation solutions, organizations are able to deliver measurable business results, both in operational efficiency and also enhanced customer satisfaction through a reduction in processing time and error rates. Join us and see how we can transform your business.
Presentation at Big Data & Analytics for Insurance 2016Paul Laughlin
Presentation on the Softer Skills that Data professionals also need to make an impact. Summary of key lessons from the very popular Consultancy Skills for Analysts training course from LaughlinConsultancy.com
Big data & analytics in the insurance industry: Westfield Insurance IBM Analytics
As a top U.S.-based insurer of property, casualty and surety, Westfield realized progress depended on gaining a better understanding of their business. With The Analytics Resource Center (ARC), data is now more accessible, encouraging decisions based on hard evidence rather than intuition.
Digital Business Transformation – Across Insurance Value ChainRob Cornwell
This document outlines 63 ideas generated by insurance executives across multiple lines of business to prioritize digital transformation initiatives. Short term priorities focus on improving the customer experience through personalization, omni-channel experiences, and leveraging data. Longer term strategic focuses include innovations like insuring autonomous vehicles, integrating with the sharing economy, and using new sources of data like wearables. The highest priorities are highlighted in red and involve minimizing customer effort, better leveraging data for personalization, and seamlessly integrating personal and commercial insurance lines.
Motor insurance provides protection against risks associated with motor vehicle accidents, such as injuries to others, damage to other vehicles or property, or damage to the insured vehicle itself. It is mandatory in India under the Motor Vehicles Act to purchase a Liability Only policy that covers bodily injury and property damage to third parties. Insurers also offer optional policies that provide additional coverage like compensation for injuries to the owner-driver or damage to the insured vehicle. India has seen rapid growth in both motor vehicles and road accidents in recent decades, making motor insurance an important product for both individuals and the insurance industry.
How Consumers Purchase Insurance Online in India? A Study by Google & ICICI L...ICICI Lombard
A joint report compiled by Google India and ICICI Lombard General Insurance to understand the level of comfort and current usage of online purchase of non-life insurance products, revealed that online purchase of non-life insurance products in India is growing across buyers in metros and non-metros. The adoption was higher for motor insurance with 24% users buying these policies online, whereas 12% users had purchased health insurance online.
Part 7 claims procedure guide - motor vehicle insuranceOptimuminsurance
A motor vehicle claim form or verbal advice should be provided as soon as practical to your insurer broker or insurer. A quotation for repair is generally required. Some insurers have repair centres so if you are unsure where to take your vehicle to obtain a quote, they can assist you with either providing details of one of their preferred repairers or if they have an assessment centre, you can take your vehicle their and they will look after the repair process.
laims management software is a digital software that helps insurance companies manage their claims process more efficiently. It enables insurers to automate their claims workflow, reduce errors, and improve customer service.
Risk & compliance magazine compressed Mirror Review
Recent cyber security meltdowns in some of the leading sectors of the world have led to a higher demand for security requirements. It has become more expensive and resource intensive to protect financial assets like payment card data and personal health information. This scenario has therefore developed an innate need for a higher level of risk management.
The document discusses 4 top technology trends for brokers:
1) Company integrations like the IBAC Data Exchange initiative are working to improve straight-through processing between brokers and insurers.
2) Call recording integrated with broker management systems provides benefits like enhanced E&O protection and measuring employee productivity.
3) Web integrations allow brokers to offer online quoting and binding directly through their websites and broker management systems.
4) Document management systems help automate workflows and access files electronically, improving efficiency over paper-based processes.
Insurance Cloud: From Tactical to Strategic Investment for European InsurersAccenture Insurance
Insurance companies have been relatively cautious about cloud adoption. However, the conversation among insurers has changed in the last few years, moving to “when and how” rather than “why.” Several factors are driving today’s insurance companies to move their applications and data into the cloud as they reassess their business opportunities. Learn more:
- The document is for an event on customer engagement in insurance being held on September 27th 2016 in London.
- The event will explore how insurers can overcome strategic, operational, and cultural challenges to deliver a customer-centric service and transition from a low-touch to a high-engagement customer model.
- Key topics to be discussed at the event include using data analytics to improve customer segmentation and engagement, developing an agile operating model centered around the customer experience, and transforming the customer journey.
Bajaj Allianz Motor Insurance Claims Process Is simple and easy. To register an insurance claim with us, you need to follow the steps provided to understand our insurance claims process in detail.
El documento contiene una lista de nombres de personas y lugares. Entre los nombres se encuentran Bruno Andres Casiello, Cecilia Wendler, Emilio Luscher, Belen Real, Vanina Marino, Mabel Marino, Lucia Maria Bordon, Mariana Garavaglia, Cristian Moshen, Julia Socolsky y Gaston Moschen. También se mencionan el Estudio Jurídico de Juani Comba y los lugares de Park Guell en Barcelona y Los Surgentes en Córdoba.
The document provides an agenda for a two-day insurance claims conference covering topics such as the impact of digitization on claims processes, streamlining claims through technology, attracting and retaining talent, optimizing claims costs, improving customer experience, developing talent strategies, and collaborating to fight fraud. The agenda lists presentations, panel discussions, networking breaks and meals across both days of the event.
The document discusses different types of motor insurance coverage. It explains that by law a minimum of third-party insurance is required, which covers claims made against the driver by other parties for injury or damage from an accident. Additional optional coverage includes third-party fire and theft, which covers damage to the driver's own vehicle from fire or theft, and comprehensive coverage, which provides the most protection by covering damage to the driver's own vehicle from any cause.
Motor insurers are facing increasing customer expectations around service as products become commoditized. Claims management represents an opportunity to improve customer satisfaction and loyalty, as 70% of policyholders actively seek insurers with good claims services. However, satisfaction levels with claims services are deteriorating as they lag expectations. Merimen's insurance platform replaces traditional point-to-point claims processing with a centralized online model to provide transparency, streamline communication, and improve efficiency. This increases productivity, lowers loss ratios, and enhances customer satisfaction with an excellent claims experience.
The document outlines the claim filing and tracking process for an insurance company. It includes details about the user roles in the claims process such as insured, agent, surveyor, adjustor, and branch employees. It then walks through the steps an insured would take to file a claim online, including entering policy and loss details, uploading documents, and tracking the status. Other user roles can view assigned claims, approve or reject them, and communicate about claims.
Road to reform: Driving out compensation cultureAviva plc
The document outlines Aviva's plan to reform compensation for whiplash claims in the UK. It summarizes that whiplash claims have increased significantly even as road accidents have decreased, driving up insurance premiums. Aviva proposes a three-point plan to address this: treating minor injuries with rehabilitation instead of cash awards, raising the threshold for lawyer involvement in claims, and banning referral fees. The plan is estimated to reduce unnecessary costs in motor insurance by £1.4 billion and lower premiums by £50.
The document discusses an insurance claim dispute case. A policyholder filed a claim for his son's kidney stone treatment, but the insurance company rejected it, arguing the condition was pre-existing. The consumer disputes forum found that while the claim was not payable due to the pre-existing exclusion, the insurance company was deficient for not properly communicating this to the complainant. The forum directed the insurance company to pay Rs. 5,000 to the complainant for deficiency in service.
With our claims automation solutions, organizations are able to deliver measurable business results, both in operational efficiency and also enhanced customer satisfaction through a reduction in processing time and error rates. Join us and see how we can transform your business.
Presentation at Big Data & Analytics for Insurance 2016Paul Laughlin
Presentation on the Softer Skills that Data professionals also need to make an impact. Summary of key lessons from the very popular Consultancy Skills for Analysts training course from LaughlinConsultancy.com
Big data & analytics in the insurance industry: Westfield Insurance IBM Analytics
As a top U.S.-based insurer of property, casualty and surety, Westfield realized progress depended on gaining a better understanding of their business. With The Analytics Resource Center (ARC), data is now more accessible, encouraging decisions based on hard evidence rather than intuition.
Digital Business Transformation – Across Insurance Value ChainRob Cornwell
This document outlines 63 ideas generated by insurance executives across multiple lines of business to prioritize digital transformation initiatives. Short term priorities focus on improving the customer experience through personalization, omni-channel experiences, and leveraging data. Longer term strategic focuses include innovations like insuring autonomous vehicles, integrating with the sharing economy, and using new sources of data like wearables. The highest priorities are highlighted in red and involve minimizing customer effort, better leveraging data for personalization, and seamlessly integrating personal and commercial insurance lines.
Motor insurance provides protection against risks associated with motor vehicle accidents, such as injuries to others, damage to other vehicles or property, or damage to the insured vehicle itself. It is mandatory in India under the Motor Vehicles Act to purchase a Liability Only policy that covers bodily injury and property damage to third parties. Insurers also offer optional policies that provide additional coverage like compensation for injuries to the owner-driver or damage to the insured vehicle. India has seen rapid growth in both motor vehicles and road accidents in recent decades, making motor insurance an important product for both individuals and the insurance industry.
How Consumers Purchase Insurance Online in India? A Study by Google & ICICI L...ICICI Lombard
A joint report compiled by Google India and ICICI Lombard General Insurance to understand the level of comfort and current usage of online purchase of non-life insurance products, revealed that online purchase of non-life insurance products in India is growing across buyers in metros and non-metros. The adoption was higher for motor insurance with 24% users buying these policies online, whereas 12% users had purchased health insurance online.
Part 7 claims procedure guide - motor vehicle insuranceOptimuminsurance
A motor vehicle claim form or verbal advice should be provided as soon as practical to your insurer broker or insurer. A quotation for repair is generally required. Some insurers have repair centres so if you are unsure where to take your vehicle to obtain a quote, they can assist you with either providing details of one of their preferred repairers or if they have an assessment centre, you can take your vehicle their and they will look after the repair process.
laims management software is a digital software that helps insurance companies manage their claims process more efficiently. It enables insurers to automate their claims workflow, reduce errors, and improve customer service.
Risk & compliance magazine compressed Mirror Review
Recent cyber security meltdowns in some of the leading sectors of the world have led to a higher demand for security requirements. It has become more expensive and resource intensive to protect financial assets like payment card data and personal health information. This scenario has therefore developed an innate need for a higher level of risk management.
The document discusses 4 top technology trends for brokers:
1) Company integrations like the IBAC Data Exchange initiative are working to improve straight-through processing between brokers and insurers.
2) Call recording integrated with broker management systems provides benefits like enhanced E&O protection and measuring employee productivity.
3) Web integrations allow brokers to offer online quoting and binding directly through their websites and broker management systems.
4) Document management systems help automate workflows and access files electronically, improving efficiency over paper-based processes.
Insurance Cloud: From Tactical to Strategic Investment for European InsurersAccenture Insurance
Insurance companies have been relatively cautious about cloud adoption. However, the conversation among insurers has changed in the last few years, moving to “when and how” rather than “why.” Several factors are driving today’s insurance companies to move their applications and data into the cloud as they reassess their business opportunities. Learn more:
The document discusses the future of technology in small group health insurance. It notes that while the individual health insurance market has readily adopted online tools, the small group market still relies heavily on paper-based systems. However, changes are underway as benefit plans become more standardized and companies develop integrated online sales and enrollment platforms. The key challenges are a lack of uniform data formats between carriers and resistance from agents comfortable with existing practices. Widespread adoption of new technologies may help streamline administrative processes and reduce costs industry-wide.
Farmers Insurance wanted to streamline its automobile claims processing to improve customer experience. It partnered with ProcessClaims, using their ClaimsPort software. ClaimsPort integrated with Farmers' system using the .NET Framework and web services. This automated the workflow and provided data integration between Farmers and repair shops. It gave Farmers tools to remotely monitor shops, reduce claim settlement time from days to hours, and improve repair oversight and customer satisfaction.
The document discusses how data and technology are transforming the insurance industry. It covers topics like how insurers are using data from telematics, health apps, and other sources to better assess risk and offer more personalized premiums. This allows for pricing tailored to individuals based on their behavior rather than just demographics. However, increased data collection also raises privacy concerns for consumers about what data is being collected and how it will be used and secured. Insurers are aiming to address these concerns through transparency about their data practices while harnessing new sources of data to improve their business.
The document proposes an initial draft for phase 1 of a project focused on improving the insurance industry's customer relationship management strategies and processes. Historically, brokers would meet with customers in person and send policy details to insurers for approval. The proposal recommends implementing a CRM system to improve agent productivity and foster deeper customer relationships through mobile and online channels. It also outlines the necessary front-end and back-end equipment, projected costs, and major insurance competitors in Southeast Asia.
Connected cars and insurance claims - a new paradigmMatteo Carbone
The benefits of telematics data for handling claims are significant and can be divided into three main categories: a proactive approach, objective information and loss prevention and mitigation
Insurance companies pioneer technology adoption for risk management, customer acquisition, and improved experience. The rise of consumer internet services reshapes customer expectations, prompting insurers to prioritize workflow automation. Read this presentation to know more about Insurance Workflow Automation.
ValMark Securities needed to update its customer relationship management processes to better integrate data and track complex relationships between its network of agents, brokers, and insurance/investment partners. It implemented a customized Microsoft Dynamics CRM system called VBOSS developed by Customer Effective. This has improved client interactions, expedited underwriting processes, and allowed the system to adapt quickly to changing business needs. The user-focused implementation approach was key to gaining employee adoption of the new system.
Progressive Insurance implemented mobile technology solutions to improve their claims processing and customer service. Mobile claims adjusters with laptops could complete tasks at accident scenes in hours that previously took weeks. This improved the customer experience. Progressive also used mobile apps and GPS vehicle tracking to more accurately assess risks and set premium prices. While this approach raised privacy concerns for some, Progressive argued it only used data for pricing. Overall, the mobile solutions increased efficiency, customer response times, and allowed up-selling additional policies.
Insurance companies are required to develop intelligent platforms that cover various stages of contract capabilities. This can enable them with comprehensive setup of the process as well as avoiding biases in authoring, approvals, negotiations, and other insurance contracts.
This document discusses the challenges insurance companies face in keeping up with technological advances. It notes that only 15% of insurance businesses consider themselves technologically progressive, and that outdated systems and a generational gap are hindering modernization efforts. However, improving efficiency, customer experience, fraud detection, and mobile technologies could help companies better serve customers and gain competitive advantages if they are willing to invest in new technologies like smart machines and the Internet of Things.
Transforming The Insurance Industry How Liferay DXP Is Revolutionizing Digita...arenakelly
Learn how the Liferay Digital Experience Platform help insurers deliver personalized experiences, streamline operations, and optimize workflows to transform businesses
This document brings together a set of latest data points and publicly available information relevant for Automotive. We are very excited to share this content and believe that readers will benefit immensely from this periodic publication immensely.
Selling Your Organization on Application SecurityVeracode
You’ve studied the best practices, charted out your course and are ready to embark on your application security journey. But there is still one roadblock that could derail your entire program if you ignore it – getting buy-in from the rest of your company. You see, application security is unlike other forms of security in that it directly impacts the productivity of multiple teams outside the IT and security teams. Who are the groups you need to work with? At what point in the planning and execution stages should you engage with these teams? And why are they so concerned with your application security strategy? The answer to these questions can be found in this short, yet informative presentation. You'll learn about the teams you need to work with, and how to best communicate and work with them to ensure the success of your application security program.
Taking the Next Step in CTRM Cloud SolutionsCTRM Center
In the last decade, a quiet revolution has occurred within the E/CTRM (Energy/Commodity Trading and Risk Management) software category as vendors and users have increasingly adopted the cloud-computing model. This move has been driven by demand largely for more affordable E/CTRM software as reflected by a lower total cost of ownership. Increasing regulatory and shareholder scrutiny has meant that even smaller commodity traders need to abandon spreadsheets and similar unstructured and difficult to audit tools in favor of more robust solutions. However, even the smallest of commodity trading companies has pretty broad and complex requirements meaning that they actually still require a fully-fledged application to meet their needs, but one that fits within a budget that reflects the size of their business.
In recent years, consumer and business cloud-based applications have begun to catch on and that familiarity does seem to have benefited the E/CTRM in the cloud market as well, as customers are now much more familiar with the benefits than they were 5 years ago. It is important to note that it’s not just the smaller commodity traders that see the potential benefits of a cloud-based solution either. Recent ComTech research suggested that, in general, all buyers of E/CTRM software are increasingly open to considering alternatives to the traditional “on premises” implementation model. While a small, but committed, minority continue to resist anything but the traditional on-premises implementation approach, the overwhelming majority of respondents will consider cloud deployment for a variety of vertical application areas in and around commodity trading.
A presentation a friend and I worked on while brainstorming ideas for a technology startup. Our objective was to explore opportunities in industries we're familiar with and industries we believe are ripe for disruption. The presentation lays out key industry metrics and profiles successful companies (somewhat startup-focused) within each industry.
A cloud-based TMS that Provides Real-Time Visibility.
Designed to provide visibility and manage
your global shipments from creation to delivery.
iMpact TMS is a configurable solution that meets
your exact needs and specifications.
1. July 20161
APACCIOOUTLOOK.COM
SaaS SPECIAL
$15
July-01-2016
Connecting the Enterprise IT Community in Asia Pacific Countries
COMPANY OF THE MONTHIN MY VIEW
CEO INSIGHTS
Esker
Jean-Michel Bérard,CEO
Naveen Gulati,
CIO,Ricoh India Ltd.
Frank T.Troise,
MD & Head of Digital Distribution
(Asia),Leonteq
MERIMEN
TECHNOLOGIES
NAVIGATING THE INSURANCE INDUSTRY WITH
CLOUD BASED COLLABORATION PLATFORM
Trevor Lok, CEO
3. July 201611
MERIMEN
TECHNOLOGIES
NAVIGATING THE INSURANCE INDUSTRY WITH
CLOUD BASED COLLABORATION PLATFORM
he turn of twenty-first century has witnessed dramatic reformation in two
realms— family income and softening of global crude oil prices. As the oil
prices descended, vehicles became indispensable and number of vehicles
plying on the roads spiked up. The report published by International
organization of Motor Vehicle (OICA) clearly indicates that there has
been a sharp rise in the number of cars sold around the world and that
25 million more units were sold between 2005 and 2016 than the decade
earlier. Today, people own classy vehicles including Chrysler 300, BMW
M6, Audi, Mercedes-Benz and many more than ever before. While these
are the necessities of few, the sky-high demand of Maruti, Hyundai and
Honda’s variable ranges of cars, including the pollution free battery
operated cars, has also drastically increased over the years.
SaaSSOLUTION PROVIDERS - 2016
By Stephanie Mazuera
4. July 201612
This sharp rise in car sales can
be attributed to the fact that a
personal car is still considered the
most desirable mode of transport,
especially for businesses and families.
However, ownership of a personal
vehicle is a double-edged sword.
While a car ensures convenient
means of regular transportation,
even a small mishap while driving
can prove to be disproportionately
costly for the car owner. And not
surprisingly, this steep rise in vehicle
sales has also contributed to an
equally sharp rise in road accidents,
which has, in turn, increased the
number of accident claims handled
by the insurance companies.
Involvement of multiple stake
holders such as the repairer, adjuster
and insurance claim personnel
makes the insurance claims process
unnecessarily cumbersome and time
consuming. In spite of deploying
digitally managed work flows and
documentation process within
an organisation, it is the lack of
collaboration among all stakeholders
that impedes the overall settlement
process. Realising these drawbacks
in the insurance industry, Merimen
was incepted in 2000 to build an
online collaboration platform to ease
the settlement process. The idea is to
leverage internet-based technologies
to help organisations participating
in the claims process. Trevor Lok,
CEO, Merimen, explains, “Merimen
is now a leading provider of
enterprise solutions for the motor
insurance industry. Our Software-
as-a-Service (SaaS) platform is the
most preferred choice in the Asia-
Pacific region.”
Boosting Collaboration in Claim
Settlements
Each claim process involves
multiple to-and-fro conversations
with multiple parties i.e. lawyers,
repairers, adjusters, who work in
their own operational sphere. This
often results in miscommunications,
delays, human errors, inconsistencies
in statuses and therefore, offers no
overall visibility on the progress.
In addition, lack of transparency
and actionable insights increases
the overall cost of monitoring
and investigation.
Merimen combines technology
expertise with its extensive knowl-
edge of insurance claims processing
and underwriting practices gathered
over the years. Its industry leading
SaaS platform—eClaims— facilitates
insurance claim processing and adds
businesses value to general insurers.
Its prowess lies in building an inte-
grated ecosystem of collaboration
among stake-holding organisations
and creating value for all the partici-
pants by virtue of increased efficiency
achieved through seamless collabora-
tion. Merimen's platform enables in-
surance companies to implement full
life-cycle solutions at a lower risk and
lower cost environment. The com-
pany's pay-as-you-use billing model
lowers the entry barrier for small and
medium sized organisations. Trevor
Lok enumerates, “As of now, about
120 insurance companies, 5000 mo-
tor repairers, 2000 insurance inter-
mediaries, and 500 loss adjusters and
law firms are using Merimen's SaaS
platform in their claim settlement
work-flow.”
Merimen Technologies’ Claims
platform facilitates collaboration
among all stakeholders involved
in an insurance claim settlement
process. The company's cloud
based SaaS platform creates a
unified collaborative work flow for
streamlined communication among
participants, allowing parties to
transact, manage and process end-
to-end motor as well as non-motor
claims. During claim settlement
process, the extensive data collected
is in turn consolidated into a
comprehensive analytics suite of over
100 standard and industry reports,
and KPI charts to provide actionable
insights. The ability to automate
repetitive tasks aids in the processing
and results in faster settlements.
Merimen's platform comes with
other complementary modules,
which are used within the insurance
ecosystem as tools to either directly
reduce the claims costs, or indirectly
via a reduction in the claims
assessment costs. The 'eTender'
module, for instance, facilitates online
tendering of loss or theft-recovered
wrecks. Interested buyers may bid for
these items and make the purchase
online. Similarly, the platform comes
with the 'eSource' module, which
creates an ecosystem for online
sourcing of auto parts for use in
5. July 201613
collision repair, to obtain competitive
rates from suppliers. The module
helps in resolving the motor claims
in cost effective and timely manner.
Yet another module, eXchange
offers a platform for the exchange of
information and documents between
different organizations, especially
between insurers, and thus, enables
implementation and tracking of the
subrogation recovery process. Trevor
Lok expounds, “Merimen clearly
knows that without an integrated
platform for collaboration and a
centralised document repository to
store case documents such as accident
reports, surveyor reports, policy
information, accident pictures and
videos, digital documents are shared
among parties with no proper audit
trail and case reference.” The process
remains unstructured and inefficient
for sharing, storing and retrieval of
important files. Merimen's solutions
solve this problem effectively with its
eXchange module.
Automated Policy Enabler
The creation of insurance products,
with its associated underwriting
and rating rules, can be a complex
undertaking. For a solution provider
like Merimen, the challenge comes
from creating good tools for our
clients to configure and automate
the new products. Any delay results
in a longer time-to-market (hence
possibly missing the best launch
window) and only partial automation.
Merimen's ePolicy product provides
a platform for real-time processing
and automation of policy-related
transactions. The policies offered by
the insurers are created and managed
in ePolicy, including the associated
underwriting and premium rating
rules. It enables usage by three key
parties in an insurance policy—
Insured, Insurer and Intermediaries,
to interact through Merimen's
integrated platform. Apart from its
flagship solutions—eClaims and
ePolicy, Merimen also provides
industry-wide solutions which
include features such as country-level
centralized accident/claim reporting,
No-Claim Discount (NCD) enquiry,
centralized certification of repair
shops, and standardized subrogation
recovery platform which is used by all
insurance companies.
Operational Aspects Promoting
Multitude of Growth
Trevor Lok, exclaims, “There are
two aspects of our operations of
which we are particularly proud of:
Merimen’s customer retention rate
and strength of our technical team.”
Merimen’s customer churn rate so
far is zero percent. Only excluding
handful of customers who underwent
M&A or those who restructured
their business, the company was
successful in retaining all its eClaims
customers working with it, since
day one. Even for ePolicy, over the
years, the company has maintained
a very high success ratio. And, this
reflects the best testimony to the
company’s record of continuous
improvements of solutions and its
ability to remain pertinent to its
customers’ dynamically evolving
needs. Secondly, Merimen’s unique
technical team has immensely helped
it to create best-in-class solutions
in the industry. For instance, the
company has been using AJAX since
2001, even before the term AJAX was
coined, a fact that shows the ingenuity
of its technical team. For reference,
the Gmail application, which was
launched in 2004, was among the
first well known applications to use
AJAX extensively.
The company works with its cus-
tomers in close proximity to achieve
very fast roll-out and then builds
upon the live system with continu-
ous use-learn-enhance cycles. This
ensures delivery of robust implemen-
tations that stays relevant over time
as Merimen’s customers operating
requirements evolve.
The Malaysia headquartered
company presently has nearly 120
insurance clients in APAC region,
mainly in South East Asia. To further
serve its customers, the company
is looking forward to expand its
product offerings under the banner
of eClaims and ePolicy, with added
features covering areas such as data
science and analytics, fraud detection,
and geo-location. Merimen is also
thinking afresh about ecosystem
expansions. For doing this, the
company is adding more participants
into its ecosystem of users, such as
on-site surveyors, warranty repairers
(for extended warranty insurance),
salvaged parts purveyors, financial
institutions, medical institutions and
others. Last but not the least, the
company also intends to flourish
geographically across North East
Asia, South Asia, Middle East, and
Europe. With multi-pronged growth
plans, Merimen Technologies has
come up as a pioneering leader in
the insurance services industry and
aims to remain at the forefront in the
foreseeable future.
Merimen’s
industry leading
SaaS platform—
eClaims—
facilitates
insurance claim
processing and
adds businesses
value to general
insurers
6. Description:
Company:
Merimen Group of
Companies
Leading SaaS insurance
solution provider in Asia
Pacific that utilises Software
as a Service (SaaS) in the
motor insurance industry
Key Person:
Trevor Lok
CEO
Website:
merimen.com
T
he most palpable change that cloud
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Given that the market is swarming with
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JULY 2016 APACCIOOUTLOOK.COM
25 Most Promising SaaS Solution Providers 2016
SaaS SPECIAL