AI Summit Keynote Speaker

1. How to Thrive in the AI Era: Level Up and Own your AI Future
Carol Scott, Senior Director, Microsoft
(99+) Carol S. Scott | LinkedIn

2. Agenda
• Industry Update
• A day in the life of a power user
• Copilot
• Security & Privacy
• What’s Next
• Prompting Resources

3. I say hey, hey, hey
WHAT’S going on?
Pink
Products, Models, GPUs,
AI Devices, AI in Industry,
Regulations, Policies,
Industry Disruption,
Employment Concerns

4. AI is shifting
business today
Every
individual
Collaborate more effectively
Find information faster
Enable creativity and focus
Every
function
Help sellers spend more time with customers
Deliver meaningful marketing engagements
Shift the advantage from attackers to defenders
Every
industry
Deliver more personalized healthcare
Enable safer finance
Make retail more sustainable
Unlock efficient manufacturing

5. Employees are
ready to embrace AI
64%
Employees lack time &
energy to do their job
3.5X
More likely to
struggle with
strategic thinking
70%
Employees willing to
delegate work to AI
2.5X
Managers are much
more likely to augment
with AI than replace
Source: 2023 Work Trends Index

6. 30% 29%
27%
24% 23% 22% 21%
Analytical
judgement
Flexibility Emotional
intelligence
Creative
evaluation
Intellectual
curiosity
Bias
detection
and handling
AI delegation
(prompts)
of leaders say employees
will need new skills
to prepare for AI
82%
Employees need AI aptitude
Source: 2023 Work Trend Index

7. A Day in the Life:
Be Curious
Infuse AI into your daily
flow of work using free
and enterprise tools to
super charge and
optimize your day.
Celebrate the skills.
I use CoPilot, Chat GPT
Plus, Designer daily.

8. A day in the life of an Executive
7:00 AM
Tanya starts the day with a customer call in
her hotel room. She uses Copilot to monitor
for any disagreements.
Copilot in Teams
What are some good follow up questions to make
sure I understand the customer’s issue with the last
delivery?
8:30 AM
After the call, Tanya summarizes her email
threads from the day before and uses Copilot
to create replies getting through all of her
email in only 20 minutes.
Copilot in Outlook
Reply in a professional tone with a short email
saying that I am sorry for the issue with the product
and we will have a response by 3 pm this afternoon.
9:00 AM
Tanya has a few more minutes so she uses
Copilot to catch up on the meetings she
missed while flying in. She sends a few chats
to provide instructions on the critical issues.
Copilot in Teams
What was the main issue faced by the customer and
what was the proposed solution and timing?
2:00 PM
After a long session of meetings at a
customer site, Tanya gets a chance to have a
look at her speech for tomorrow and make a
few updates. She uses Copilot to add a new
section on bonus plan updates.
Copilot in Word
Add a new paragraph based on Contoso Bonus Plan
for FY23.
3:00 PM
A critical production issue has occurred, and
Tanya needs to get up to speed quickly. She
asks Copilot for a summary of the emails and
chats related to the issue
Microsoft Copilot with
Graph-grounded chat
Summarize all of the email and chats that mention
the melt shop from the past two hours.
7:00 PM
The issue is finally under control and Tanya
can get back to her speech. She isn’t happy
with the introduction, so she asks Copilot to
suggest some humorous opening lines for her
speech. With a few tweaks she has the perfect
start.
Copilot in Word
Give me some suggestions of humorous ways to
begin this speech.
Tanya leads a product
development team

9. Copilot for Microsoft 365 augmented hiring workflow
Hiring and onboarding
typically costs a full year’s
salary for each employee lost
to attrition. Copilot for
Microsoft 365 can help you
create a more efficient hiring
process that reduces costs and
help ensure that you are
selecting the most suitable
candidates.
3 in 4 people
would be comfortable using
AI for administrative tasks
Microsoft WorkLab Work Trend Index, May 2023
Copilot in Word
Create a job description by asking Copilot in Word to suggest skills,
qualifications, and responsibilities.
Microsoft Copilot with
Graph-grounded chat
Discover the best candidates for a position by having Copilot extract skills,
experience, and qualifications from a set of resumes.
Copilot in Loop
Create interview questions based on unique job requirements then
crowdsource additional ideas and have Copilot create a final list.
Copilot in Teams
Conduct a group interview in Teams and ask Copilot to summarize the
contributions of each candidate.
Copilot in Word
Command Copilot in Word to draft a customized offer letter based on
your inputs.
Copilot in PowerPoint Create powerful onboarding materials in PowerPoint.
Copilot Product Documentation Copilot for Microsoft 365 Adoption Site How to use Copilot

10. Create a marketing pitch in record time
Discover market research
In the Edge sidebar prompt
Give me the latest information on the top five
markets for new widgets and the key
competitors in those markets with a description
of their products.
Discover market trends
Select the Show data insights prompt in Copilot
in Excel
Show data insights.
Create a promotion plan
Prompt Copilot in Word
Generate a promotion plan for the widget
market and include 10 potential taglines that
would be appropriate for markets in Latin
America.
Create a pitch deck
In a new PowerPoint file select the default Create
presentation from file
Create presentation from [Word document link
to Contoso widget design document.docx]
Create an offer letter
Starting in a new email, prompt Copilot in Outlook
Draft a promotional email using the tagline “A
better widget for all” and highlight the following
product features listed below
• Lasts a long time
• Etc.
Create social media posts
Start a new chat and prompt Microsoft Copilot
with Graph-grounded chat
Create a series of LinkedIn posts based on
Contoso Product Description and Contoso
Marketing Plan.

11. Microsoft Copilot
• Copilot is AI enablement in your
flow of work.
• Microsoft has their own Copilots
in their products and solutions.
• Customers, Partners and
Individuals can build their own
Copilots.
• It’s a new way of working,
enabling an AI empowered
workforce.

12. What is a copilot?
An experience using generative AI to assist
humans with complex cognitive tasks.
Chat using natural
language (and code)
You determine,
guide, and approve
the output
Its value increases
with complexity

13. A copilot for
every Microsoft
Cloud
experience
& You can build
your own!
Microsoft 365 Copilot
Empower everyone with a
copilot that works
alongside you
Dynamics 365 Copilot
Specialized copilots for
every role and function
Copilot in Power Platform
Imagine it, describe it, and
Power Platform builds it
Microsoft Security Copilot
Defend at machine speed
with Microsoft Security
Copilot
Windows Copilot
The first centralized AI
assistance on a platform
GitHub Copilot
Increase developer
productivity to accelerate
innovation

14. Microsoft Graph
- Your Data -
Large Language
Models
Microsoft 365
Apps
Natural Language
Copilot for Microsoft 365
The
Web

15. Microsoft and OpenAI partnership
Ensure that artificial
general intelligence
(AGI) benefits humanity
Empower every person
and organization on the
planet to achieve more
Azure OpenAI Service – as of November 15, 2023
GPT-4, GPT-4-
Turbo, GPT-3.5-
Turbo
Language
GPT-4-Turbo
with Vision
Multi-Modal
DALL·E 3
Images
Whisper
Transcription &
Translation
Babbage, Davinci,
GPT-3.5-Turbo
Fine Tuning
Azure AI Studio

16. Intelligent Call Centers
Better analytics and service
Build your own copilot
Your data. Your apps. Your people
Content Generation
New products and services
Hyper-personalization
Better sales and marketing
Top use cases for
Generative AI
Enterprise ChatGPT
Better knowledge mining

17. Key Financial Services generative AI use cases across the industry
Copilots supporting
branch, contact
center, and agents
Contact center
insights
Fraud detection Empowering advisors
and agents
Know your product
Claims processing
information
NLP document
analysis
Client engagement Market research
and investor report
summarization
Pitchbook
generation
Accessibility and
language translation

18. Accessibility & Inclusion
Chat or Copilot
Experience
Natural language interfaces
can assist everyone with
their unique needs
Code
Generation
Makes developing code
more inclusive and easier
for all users
Voice
Input
Makes services easier
for people with
mobility disabilities and
those on the go
Image
Generation
Makes content generation
easier for all and more
accessible to people with
vision disabilities

19. Classified as Microsoft Confidential
Innovation Powered
by OpenAI models
Microsoft Dynamics
365 Copilot
Microsoft Security Copilot
Industry clouds
Data and AI
Business
applications
Modern work
Security Digital and app
innovation
Infrastructure
Trusted
Comprehensive
Microsoft
Cloud
Power Platform
Microsoft
365 Copilot
Azure OpenAI Service
Microsoft Fabric
Power BI
Azure OpenAI Service
Azure Cognitive Services
Azure Machine Learning
Azure AI Infrastructure
AI Innovation and customization is available everywhere in the enterprise.

20. Microsoft is powered by Azure AI
Applications Partner Solutions
Application Platform
AI Builder
Power BI Power Apps Power Automate Power Virtual Agents
Scenario-Based
Services
Bot Service Cognitive Search Document Intelligence Video Indexer Metrics Advisor Immersive Reader
Customizable AI
Models
Vision Speech Language Decision
Azure OpenAI
Service
ML Platform Azure Machine Learning

21. Classified as Microsoft Confidential
Overview of a Gen AI App
Copilot stack accelerates delivery
Plugins leverage existing services
AI privacy, security, orchestration, testing, deployment, monitoring
and cost management
Foundation models
Apps
Microsoft Copilots Your Copilots
AI infrastructure
Your data
Microsoft Cloud
3rd Party Plugins Your Plugins Your Existing Services
TAKEAWAY: Every Generative AI scenario, is an App that uses AI + Data + OpenAI

22. App or
Copilot agent
API & SDK
Azure OpenAI
Service on your data
Data Sources
(search, files, databases, storage etc.)
Additional 3P Data Sources
(files, databases, storage data etc.)
Azure OpenAI Service on your data

23. Classified as Microsoft Confidential
Thousands of
foundation models
available in Azure AI
Model as a Service
(MaaS)
Llama2, Hugging Face,
Falcon, NeMo Megatron, etc.

24. Microsoft Cloud
AI you can trust
Your data is your data
Your data is not used to train
the OpenAI foundation models
without permission
Your data is protected by
the most comprehensive enterprise
compliance and security controls

25. Fairness • Privacy & security • Transparency
Reliability & safety • Inclusiveness • Accountability
Principles
Goals • Requirements • Practices
Corporate standard
Training • Tools • Testing
Implementation
Monitoring • Reporting • Auditing • Compliance
Oversight
AI safety

26. Responsible AI
AI Content Safety AI Studio Prompt Flow
Responsible AI Principals:
Mitigation Layers
User Experience
Metaprompt & Grounding
Safety System
Model
Application
Platform
Microsoft leads on responsible AI
 Privacy and Security
 Reliability and Safety
 Fairness
 Transparency
 Accountability
 Inclusiveness

27. The rapid rise of
advancements in AI and
cloud computing makes
access to technical skills
an even more vital part
of Microsoft’s mission
71%
of companies are already
using AI and 22% are
planning to do so within
the next 12 months1
52%
of companies report that
a shortage of skilled talent
is the biggest barrier to
implementing at scale1
1 IDC Infographic, sponsored by Microsoft, The Business Opportunity of AI, IDC #US51315823, November 2023

28. Get the skills you
need to power your
AI transformation
Developing proficiency in Microsoft AI
technologies empowers your organization
to innovate and accomplish far more than
you previously thought possible.
Accelerate implementation at scale
Now more than ever, it’s important to gain
and validate skills, prove your team’s
expertise, and show their abilities.
Inspire productive, meaningful work

29. The AI learning journey
Understanding AI
• General AI concepts and how
it benefits individuals and
organizations
• Responsible AI
• Get to know copilots
Preparing for AI
• Getting the organization
ready to later use copilots
and build AI apps
Using AI
• Using copilots
• Prompt engineering
Building AI solutions
• Embedding AI in apps with
Azure AI Services and low-code
development technologies
• Building your own copilots

30. What’s Next?
• Customized Chatbot
• AI Hyper a (Ex. Text to Video based on user profile)
• AI In Science (Agriculture, Life Sciences)
• Multimodal AI (text, image, video inputs and
engagement in one model)
• AI Agents (find a restaurant and book a reservation,
find a flight and reserve it, etc., find a calendar opening
and create the invite)
• More disinformation & fakes (Common sense still
required)
• More regulation & guidance in governments,
enterprises and education

31. • Specific work-related questions about your products
• Write a 200-word bio based on <LinkedIn>
• Create a session abstract based on <presentation>
• Create a storyboard for turning <document> into a presentation
• Create 5 courses for business leaders based on <powerpoint>
• Draft an organizational change email based on this file from the <exec name from team name>
that acknowledges change is hard but is being made to innovate and deliver based on our
current priorities, which are x, y, and z.
• What is our company pet policy?
• can you analyze this meeting transcript and summarize the meeting, especially all the key points
made by James? [paste in the transcript]
• Write an article about the importance of wellbeing in driving business performance. Include
quotes from tech industry leaders. Make it informative and professional.
• I’m organizing my team’s all-hands meeting in two weeks. Please help me brainstorm ideas for
the agenda.
• Draft an outline for a presentation about ABC
• I have to write a strategy paper. What are some common elements for a strategy document?
• Many of our team are going out soon to celebrate winter holidays. Please write a poem about
our team I can share with the team before they go [Was generic, then manager did multiple
turns back and forth with Copilot to add in more specific details to turn it into something fun]
• What are some ideas for expressing sincere gratitude to Shauna for the work she did on project
ABC? [Copilot lists some] I like your third suggestion, can you help me draft that?
• I’m submitting Mary for a promotion. The criteria for the promotion are [XYZ]. Please use
[document containing content from Mary’s recent reviews] and draft a promotion justification.
• I’m creating marketing material for customers, please help me by creating a sales script to
explain semantic indexing. Include a description of the value proposition and some examples.
• I’m presenting a keynote speech at a conference for tech influencers next month. The subject is
quantum computing. Please draft an outline and abstract to help me get started.
Prompts

32. • I’m hiring a new developer on my team. Can you take this [job description
for similar role] and revise it to work for this new job, which differs in
[these three ways]?
• Please summarize my inbox. [Copilot responds]. Which emails contain an
action for me to complete?
• What’s the latest from [coworker name]?
• (joining a Teams meeting late) What’s happened in the meeting so far?
Has my name been mentioned?
• Please help me prepare for my upcoming leadership team meeting by
summarizing the pre-reads [document 1] and [document 2] for me. Please
also suggest questions that I might ask about the key topics.
• Please summarize this document in one sentence, at the level of an eight
year-old.
• (after a meeting) Please recap the meeting and action items (this one
enables everyone to be more present in the conversation, instead of taking
notes)
• Consuming research: I’m a Microsoft executive focused on research. Please
help me understand the article below by outlining it in bullets, focusing on
what I might be interested in (paste in the research article). [Copilot
responds]. What questions should I ask of the information in this article?
Please include answers to the questions, with quotes from the article as
often as possible. And if the answer to the question is not contained in the
article, please answer with: "The answer is not included in the article." (Or
"The question is only partially answered" -- with a description of the partial
answer and what else needs to be known to provide a full answer)
• You are an expert scientist, adept at explaining things simply and
accurately. Please help me understand quantum computing.
• You are a career coach, focused on helping employees at Microsoft identify
potential next jobs inside and outside the company. Please help me update
my career plan.
Prompts

33. • Multi-step example: 1. I need to write a proposal about X, can you create an
outline? Now, please draft the first section and include points A, B, and C.
Now please draft the second section and include points D, E, and F. Now write
the conclusion and focus on the call to action of Z.
• Complete this paragraph, this sentence, this function
• Here are my draft problem statements [paste in my draft]. What are other
ways we can rephrase these to be more clear?
• Rewrite this paragraph to be more concise.
• Here are three bullets, please transform into a paragraph, with a friendly
casual tone.
• Please take [this document] and use it to create a presentation with visuals
and talking points.
• (in a Teams meeting) Can you rephrase what Sanjay just said, I didn’t quite
understand him.
• Here are 40 pages of priorities documents from all our sub-teams, please
transform this information into a 2-page fiscal year priority document.
• Multi-step example: 1. What are some things I could do to catch up on what
my team achieved last week? 2. Now, please do step one on that list. Now do
step 2.
• Who is the CEO of [customer]?
• I need help understanding some technical terms. What are the differences
between Polymer and AML?
• Tell me more about Azure Machine Learning.
• Sort these notes into themes. Label these results by time sensitivity
• You are an expert in user research. How might I design a user study that covers
[objectives] and is appropriate for [audience]? [Copilot responds] With this in
mind, please draft the questionnaire that my team can use for step one.
• What meetings do I have tomorrow and what specific suggestions can you give
me to prepare for each of them?
Prompts