1. Diarra Harris
Website:www.diarraharris.net
Job Function: Clerical & Administrative, Information
Technology
Highest Education: Technical Trade Diploma(N.I.T.)
Career Summary
Seeking positions as a telecommunications specialist or Customer Representative. With my 11+ years of experience and
my strength as multitasking trouble-shooter.
Work Experience
Telecommunications Specialist
AT&T Nov '2000 - Dec '2011 (11 years 1 Month)
11-200012-2011 Telecommunications Specialist, AT&T Detroit , MI Certificates in trouble isolation, installing
and restoral of HiCap company and customer equipment. Alcatel 2000, Titan Fujitsu FLM150/600 & FLM 2400
Soneplex FMT 150 Multiplexer. Mac & Microsoft literate as well as over eleven years of customer support experience.
Extensive knowledge of DS1 & DS3 technologies. Performs well in fast paced, high pressured environments. I worked
with my central office & field technicians(as well as our customers) acting as their tech support in remotely installing,
isolating and restoring of circuits. I worked in a call center so I am able to work easily as part of a larger group.
Machinist
FOCUS HOPE Nov '97 - Mar '99 (1 Year, 4 Months)
11-1997 - 03-1999 Machinist Detroit, MI Visual inspection Working as part of a team Leak and air test
procedure.
Education
High School Diploma '93
Northern Senior High Detroit, MI
Aug-1989 - Jun-1993 Diploma,
High School Diploma
Course of Study: College Preparatory
Trade School ‘2000
National Institute of Technology Southfield, MI
Apr ‘1999 – Sep ‘2000 Diploma
Trade School Diploma
Course of Study: Computer & Electronics
After my training I was able to build a computer as well as setting configurations and install hardware and software. I am
fluent in a Windows environment (Word, Excel, Power Point ). I also learned how to isolate trouble on the computer and
restore it to optimum performance,

2. Diarra Harris
Skills
Customer Service
More than 11 Years. Customer service, problem solving, listening, phone skills, conflict resolution and multi-tasking. I
work well in high passed and pressured environments. I am able to relate and get along with the customer. I have worked
over a decade in a test center. I am comfortable in both a Windows and Macintosh environments. I take instruction easily.
Remote testing
More than 10 Years
During my time at AT&t I was a Telecommunications Specialist I worked as a remote tester and installing. I testing on
everything from DS!(T1) to DS3(T3) as well as Optiman. I have extensive knowledge of Fujitsu(150,600 & 2400),
Soneplex, Titan, Alcatel. I am also very comfortable switching between computer environments such as Macintosh &
Microsoft. I work very easily as part of a group but also excel when by myself.
Inspection
1 - 2 Years of Visual inspection. Water(leak) testing. Visual inspection. Also I am good at checking the readings to see if
the part that I am inspecting falls into the correct parameters and make good judgments.
Machinist
1-2 Years
I am able to work machines that create parts. I am also good at visual inspection.
Visual Design
More than 20 Years
I have been a artist for over 20 years. I have experience in sequential art, minimalism and illustration. You can find
samples of my work over the years on my website www.diarraharris.net
Commercial Art
More than 10 Years
I have knowledge of Adobe Photoshop and the Creative Suite program. I have intense knowledge of cartooning, using a
light-box, book binding, fine art, painting, character and creature design, Logo design, various forms of illustration(
sketching, pen & ink, charcoal, cross hatching), illustrating the human anatomy and minimalism).