1. Diarra Harris
Website:www.diarraharris.net
Job Function: Customer Service / Information Technology
Highest Education: Technical Trade Diploma(N.I.T.)
Career Summary
Seeking positions as a telecommunications specialist or Customer Representative. With my 11+ years of experience and
my strength as multitasking trouble-shooter.
Work Experience
Telecommunications Specialist
AT&T Nov '2000 - Dec '2011 (11 years 1 Month)
11-200012-2011 Telecommunications Specialist: AT&T Detroit, MI Certificates in trouble isolation, installing
and restoral company and customer equipment. Mac & Microsoft literate as well as over eleven years of customer
support experience. Performs well in fast paced, high pressured environments. I worked with my central office & field
technicians(as well as our customers) acting as their tech support in remotely installing, isolating and restoring. I worked
in a call center so I am able to work easily as part of a larger group. Using my organizational skill to create a better
customer experience.
Line Worker
FOCUS HOPE Nov '97 - Mar '99 (1 Year, 4 Months)
11-1997 - 03-1999 Line Worker: Detroit, MI Visual inspection Working as part of a team Leak and air test
procedure.
Education
High School Diploma '93
Northern Senior High Detroit, MI
Aug-1989 - Jun-1993 Diploma,
High School Diploma
Course of Study: College Preparatory
Trade School ‘2000
Everest Institute (previously National Institute of Technology) Southfield, MI
Apr ‘1999 – Sep ‘2000 Diploma
Trade School Diploma
Course of Study: Computer & Electronics
After my training I was able to build a computer as well as setting configurations and install hardware and software. I am
fluent in a Windows environment (Word, Excel, Office, Power Point ). I also learned how to isolate trouble on the computer
and restore it to optimum performance.
Skills
Customer Service

2. Diarra Harris
More than 11 Years. Customer service, problem solving, listening, oraganizational and phone skills as well as conflict
resolution and multi-tasking. I work well in high passed and pressured environments. I am able to relate and get along
with the customer. I have worked over a decade in a test center. I am comfortable in both a Windows and Macintosh
environments. I take instruction easily.
Remote testing
More than 10 Years
During my time at AT&t I was a Telecommunications Specialist I worked as a remote tester and installing. I testing on
everything from DS!(T1) to DS3(T3) as well as Optiman. I have extensive knowledge of Fujitsu(150,600 & 2400),
Soneplex, Titan, Alcatel. I am also very comfortable switching between computer environments such as Macintosh &
Microsoft. I work very easily as part of a group but also excel when by myself.
Inspection
1 - 2 Years of Visual inspection. Water(leak) testing. Visual inspection. Also I am good at checking the readings to see if
the part that I am inspecting falls into the correct parameters and make good judgments.
Line Worker
1-2 Years
I am able to work machines that create parts. I am also good at visual inspection.
Visual Design
More than 20 Years
I have been a artist for over 20 years. I have experience in sequential art, minimalism and illustration. You can find
samples of my work over the years on my website www.diarraharris.net
Commercial Art
More than 10 Years
I am and active user of Adobe Photoshop, Premiere Pro from the Creative Suite program. I have intense knowledge of
cartooning, using a light-box, book binding, fine art, painting, character and creature design, Logo design, various forms of
illustration( sketching, pen & ink, charcoal, cross hatching), illustrating the human anatomy and minimalism).