The document discusses challenges with the current care system where communication between health professionals, formal and informal carers, and those receiving care is poor. Care plans are not always updated, notes are difficult to navigate, and changes in schedules or assessments are not consistently communicated. It proposes that digital technologies and a more person-centered approach could help enable better coordination and information sharing between all parties to radically improve care.
4. “They haven’t updated the careplan,
so we have to tell the carers how to
apply mum’s cream.”
Family carer
“The notes are so arduous
to go through.” Operations Director,
Care Agency
“I’m going in blind, not knowing who
I’m going to see. I don’t know what
the assessment is, if there’s been
any change…”
Formal carer
“They change the time and they
don’t let me know. I’m left waiting,
not knowing what’s going on”
Person receiving care
