User Journey: from the outside | Helen Bedford Olsen | January 2015

•Download as PPTX, PDF•

1 like•551 views

Department for Communities and Local Government Local Digital Campaign

Presentation on user journeys, culture change and how technology affects lives. Presented by Helen Bedford Olsen, Head of Communications for the Local Digital Campaign, at the Data-sharing Discovery Day on 26 January in London.

Government & Nonprofit

Local
Digital
Campaign
User Journey:
from the outside
#LocalDigital
@LDgovUK
Helen Bedford Olsen,
Head of Comms, Local Digital Campaign
- Trustee, Myaware (Myasthenia Gravis Association)
and founder of MyawareKids
- Mother to three boys - one with a complex disability
- Heavy user of public services - informed but still
struggling….

And are we
looking at
users? Or
real people?
We are still
on the inside
looking
out….

CONSULTANTS / HOSPITALS
• Paediatric Neurologist (London
Hospital A)
• Paediatric Bladder Specialist (London
Hospital B)
• Neuromuscular Respiratory Specialist
(London Hospital C)
• General Paediatric Consultant (Local
Children’s Hospital D)
• Community Paediatrician (Local District
Hospital E)
• Regional Eye Hospital (Hospital F)
COUNCILS
• School / one-to-one (School)
• LEA SEN team (County Council)
• Educational Pyschologist
• Social Services CDT (County Council)
• Social Services OT (County Council)
• DLF grants officer (District Council)
• Planning officer (District Council)
• Council Tax benefits (District Council)
CENTRAL GOVERNMENT
• DWP – Disabled Living Allowance
• (Motability)
• HMRC
COMMUNITY HEALTH
• Physiotherapist
• Occupational Therapist
• Speech & Language Therapist
• Continence Service
• Wheelchair Service
• Health Visitor
• GP

Will someone please
join the dots
… we do have the
technology!

Get it wrong…
• Parents lose their jobs
• Stress becomes unbearable
• Families fall apart
• Increase in benefits
dependency
• Failing health of child /
complications
• Expensive inpatient stays
• Parental health problems
• Spiralling service costs
• Loss of productivity
etc....
Get it right…
• Parents stay in work
• Stress can be managed
• Families supported
• Reduction in benefits
dependency
• Better stability in child
health
• Earlier intervention re
complications
• Reduction in inpatient stays
• Reduction in parental
health problems
• Predictable service costs
etc....

Data and technology can:
Inform and integrate efficient service
delivery around real people’s needs –
whatever the source of the service
Culture change can:
Break down professional and
organisational silos to put the user
at the heart of everything we do

Better, proactive and
predictable services.
Less cost to the
public purse.
Thriving families and
communities.

The Diana Children's Community Service is a multidisciplinary team that provides care and support to families of children/young people with life-limiting or life-threatening conditions ages 0-19 in Leicester, Leicestershire, and Rutland. They support children with arthritis by referring them to the service, providing treatment and support, training parents/carers, and liaising with other professionals. The main aims are to reduce hospital visits, work with families' needs, and provide holistic care and support.

Nicoline Vackerberg, CE Learning and Innovation, Qulturum, Jonkoping, Sweden

Investnet

This document provides information about health care in Jönköping County, Sweden. It discusses the county's population of 340,000 inhabitants and describes a typical day in health care with 4,600 people receiving medical treatment. It also summarizes the county's network for health and care collaboration, which was developed to better care for the elderly population and reduce overcrowding at local hospitals. Finally, it highlights initiatives like the "Welcome Back Home package" and use of data from the national "Senior alert" quality registry to improve preventative care, outcomes, and collaboration across providers for patients.

Improving Lives: Supporting Adults with Learning Disabilities conference

mckenln

The document discusses partnerships between provider organizations to move individuals out of assessment and treatment centers. It notes that the Provider Taskforce includes organizations like VODG, Housing and Support Alliance, and ACEVO. The taskforce works with the Tizard Centre for accrediting providers and advising on initiatives from Transforming Care Partnerships and NHS England. It emphasizes sharing experiences and mapping members to work with local authorities and CCGs. The document also discusses the strengths providers can offer, like being local, nimble, and innovative. It stresses starting with individual needs and developing community partnerships and relationships at a reasonable pace.

When 5 became 7 - the story of seven day working in Surrey

NHS Improving Quality

When 5 became 7 - the story of seven day working in Surrey Claire Hubble Adult Social Care Services Surrey County Council November 2013 Presentation from the 'NHS services open seven days a week: every day counts' event on Saturday 16 November at The Metropole Hotel, Birmingham. This event was hosted by NHS Improving Quality and NHS England to share the views and ideas of public, patients, carers, NHS England and health and social care staff on how to improve access to services for patients across the seven day week. More information at http://www.nhsiq.nhs.uk/improvement-programmes/acute-care/seven-day-services.aspx or #7DayServices

Wirral University Teaching Hospital NHS Foundation Trust- Listening into acti...

RuthEvansPEN

This document discusses staff engagement strategies at Wirral University Teaching Hospital NHS Foundation Trust. It outlines their approach of putting staff at the heart of change through a multi-disciplinary strategy called Listening into Action. Some key initiatives discussed are re-aligning their values around being "Proud" with a focus on patients, respect, ownership, unity and dedication. It also discusses improvements made to the physical workspace and infrastructure, care processes, and initiatives to recognize and engage staff.

Learning Disabilities: Turning improvement ideas into local action (Ben Briggs)

NHS England

This document summarizes a presentation given on stopping the overmedication of people with learning disabilities. It discusses that up to 35,000 adults with learning disabilities in the UK are wrongly prescribed antipsychotics and antidepressants, putting their health at risk. The presentation introduces the STOMPLD (Stop Over Medicating People with Learning Disabilities) initiative, which aims to improve lives and health outcomes by reducing unnecessary psychotropic medication use. Attendees are asked to consider what their organizations can do to support this effort to stop overmedication of people with learning disabilities.

Decision Assist: What’s in it for aged care providers, staff and residents/cl...

Decision Assist Palliative Care and Advance Care Planning for Aged Care

This document provides an overview of Decision Assist, a project that aims to improve end-of-life care in aged care settings. It discusses the need for better advance care planning and palliative care for older Australians. Decision Assist is led by a consortium of health and aged care organizations and provides services like a palliative care phone line, clinical guidance, and training programs for aged care staff and general practitioners. The goal is to enhance care for aged care residents by improving staff skills and access to specialist advice.

This document discusses a fund that supports innovative projects to improve transitions for young people with life-limiting conditions from pediatric to adult services. In the first round of funding, projects were supported that created regular social and skills-building activities for young adults at a hospice. A project was also funded to provide mentor support for skills development and volunteering placements for young people. The second round of funding supported additional projects, including expanding peer support groups, developing a transition coordination role, testing models for multidisciplinary support during healthcare transitions, and resources to help young people and families advocate for their needs during transition.

Amanda Thornton

Lucia Garcia

This document summarizes dementia diagnosis rates across regions in England, including Greater Manchester, Lancashire, and Cumbria. It then lists the dementia diagnosis rates for specific clinical commissioning groups within those regions. The rest of the document outlines the dementia care structure and partnerships across Greater Manchester, Lancashire, and Cumbria, including various regional groups, organizations, and initiatives involved in dementia care, awareness, and support.

Caring for care homes bootcamp slides

Geriatric Emergency Medicine Bootcamp

This document outlines the aims and activities of the "Caring for Care Homes" program. The program aims to: 1) Build relationships amongst care home staff, 2) Improve skills for care workers, and 3) Enhance staff well-being. It does this through educational training programs, sharing best practices, and gathering feedback to improve care. The newsletter highlights success stories from care homes and interviews care workers. Upcoming events include training on dental care and reflection groups, as well as a "Share and Learn" event on building professional relationships amongst care home workers and staff.

Dementia Friendly Projects

Health Innovation Wessex

Robert Tovey

Lucia Garcia

This document discusses implementing better care for dementia patients in 2017. It outlines the Care Quality Commission's role in regulating health and social care services to ensure safe, high-quality care. The CQC evaluates services based on whether they are safe, caring, effective, responsive, and well-led. The document emphasizes working together across sectors to improve quality of care, with the priorities being person-centered, high-quality care for all patients and the sustainable use of resources.

Discharge to assess

Chris Jacob

This document describes a workshop on the Discharge to Assess (D2A) model developed between health and social care services in Sheffield, UK. The objectives are to introduce the D2A model, explain how it has empowered services to innovate through a no-blame culture, and share lessons learned. The D2A model aims to prevent unnecessary hospital admissions and facilitate early discharge so patients can be assessed in their own homes. Case studies show how D2A reduced patients' length of stay by 7 days on average. Benefits include reduced time in hospital, lower risk of infections or institutionalization, and freeing up beds. Lessons emphasize using improvement techniques, genuine staff consultation, and patient

Sam Ward- Urgent Care conference

mckenln

This document discusses home from hospital services and the need for more support for older people after being discharged from the hospital. It notes that the 75+ population in the UK is growing and their hospital admissions are increasing faster than population growth. Nearly half of older people who are hospitalized live alone and lack of support after hospital doubles readmission rates. The document provides examples of home from hospital services operated by Royal Voluntary Service in Leicestershire, Glasgow, and Bristol that help older patients transition back home and have reduced readmission rates compared to national averages. It also lists other local services provided and outlines the organization's six essential principles.

Hilda Hayo

Lucia Garcia

This document provides information about Dementia UK, including their contact details and registered charity number. It discusses the growing issue of dementia and the challenges faced by those living with the condition and their families. It defines key terms like stigma and discrimination and explores how to reduce stigma. The document advocates for supporting people with dementia to live independently for longer through personalized support plans focused on their strengths and interests, meaningful activities, social inclusion and active involvement in decisions.

Sibiam charity concert summary

Edward Boey

The document discusses plans by the Spina Bifida Association of Malaysia (SIBIAM) to hold a fundraising concert called "Unconditional Love 2017". SIBIAM aims to raise 500,000 RM over 2 years to support those with spina bifida through various programs including equipment, medical supplies, home visits, rehabilitation, and education. The concert will feature several artists and is seeking sponsors. As of May 20th, SIBIAM had received 215,000 RM in cash donations and a fitted van for their goals.

Employment and Skills 2018: Universal Credit and Work and Health: Practical e...

Policy in Practice

Policy in Practice was invited to host a session on how Universal Credit is supporting people on the work and health programme at the revamped Employment and Skills Conference 2018. Policy in Practice’s Benefit and Budgeting Calculator helps people on the Work and Health programme understand and navigate the benefit system and how the move onto Universal Credit will affect them. In our session we were joined by Marise Mackie, Contract Manager, from Pluss and Hazel Dales, Partnership & Integration Manager from Ingeus. They shared practical, on the ground examples of the work they’re doing to help people transform their lives as Universal Credit rolls out across the UK. To find out how Policy in Practice’s software helps build financial resilience visit www.policyinpractice.co.uk/software, email hello@policyinpractice.co.uk or call 0330 088 9242.

Jo Vavasour

Lucia Garcia

This document discusses integrated care for people with dementia across different healthcare settings and proposes a gold standard for integrated dementia care. It finds that hospitals have many patients with dementia yet poor quality care, care homes have most residents with dementia but limited support from GPs, and home care has restricted access and understaffing. The gold standard proposed includes key workers, workforce training, community engagement, and information/advice. New models of integrated care are being tested in vanguard sites and cities like Greater Manchester are developing plans to better coordinate health and social care by 2020.

Maria Liakata

Lucia Garcia

Dr. Maria Liakata and her team are developing a tablet application to collect longitudinal conversation and writing data between people with dementia and their caregivers. By analyzing patterns of language change over time in areas like vocabulary, syntax and coherence, they aim to develop computational techniques for effective, low-cost dementia diagnosis and monitoring without intrusive medical tests. The application will use images from the past to facilitate dialogue and written responses, engaging people living with dementia while generating data to study language alterations linked to the condition.

Tim Grove's Presentation from Translating Emerging Brain Science into Positiv...

SaintA

Tim Grove discusses implications and opportunities for a trauma-informed approach in Wisconsin. SaintA has been serving Wisconsin's children and families for 163 years, currently serving 2,000 daily through various programs. SaintA initiated a 7-year effort to infuse trauma-informed care across all programming. A meeting included experts from various state agencies and organizations. Grove advocates continuing training professionals in adversity science, promoting awareness of adverse childhood experiences, and building infrastructure across state agencies. New efforts could involve educating high school students, college students, medical and law enforcement communities through collaboration and a possible public health campaign.

Sarah Hurcombe- Urgent Care

mckenln

The document summarizes a social action fund in the UK called the Reducing Pressures on Hospitals Fund. The fund aims to [1] mobilize volunteers to provide support services that reduce demands on hospitals, [2] test existing local volunteer-based approaches across 7 pilot sites, and [3] provide rapid response funding to 30 additional areas. Initial results found that over 500 volunteers were mobilized across the pilot sites, supporting over 6,300 people and leveraging over £1 million in additional local funding. Lessons learned emphasized the importance of securing early buy-in from local leaders, clearly defining volunteer roles, and tailoring services to local needs and assets.

The Appointment - a film to support working towards dementia friendly dental ...

UKFacultyPublicHealth

Charles Alessi

Lucia Garcia

The Dementia Intelligence Network (DIN) provides data tools and reports to help commissioners understand dementia prevalence and care in their local areas. The DIN's online Dementia Profile tool includes indicators across the dementia care pathway to assess needs, service usage, and outcomes. Recent updates include additional risk factor data and future plans involve expanding metrics on prevention, comorbidities, and health economics. The DIN aims to help local decision-makers improve dementia commissioning and care.

Tameside Hospital Foundation Trust- Admiral nursing service improving dementi...

RuthEvansPEN

The document discusses the role of Admiral Nursing within an acute hospital setting to support caregivers, friends, and family of those living with dementia. Approximately 850,000 people in the UK currently live with dementia, and around a quarter of early-onset cases are first identified in hospital emergency departments. Admiral Nurses aim to provide a holistic approach and enable well-being for dementia patients and their loved ones during hospitalization through various programs and initiatives. This innovative nursing role helps prevent crises, promotes positive experiences, and supports staff while also developing opportunities to improve health and wellness.

1.2 - Making an impact with Social Prescribing

NHS England

Healthwatch Leicester and Healthwatch Leicestershire Update

Voluntary Action LeicesterShire

Initiatives for Elders of the Madawaska Maliseet First Nations

DataNB

This study is part of a pan Canadian movement to find viable solutions for supporting aging in place. The Aboriginal population over the age of 65 has nearly doubled since 2006. Chronic diseases are more prevalent and recovery more difficult for Aboriginals compared to non-Aboriginals. Living in rural areas, limited access to family doctors and specialists, as well as social isolation are thought to be among the primary causes. Moreover, there are many barriers to aging in place, including a decreasing number of natural caregivers, and challenges related to finding community resources in their language of choice. The purpose of this project is to support Aboriginal elders who wish to live healthy and safely at home. The project offers initiatives aimed at providing care, transportation services and accompaniment during medical appointments. A mobile application, installed on a tablet distributed to study participants, serves as a communication tool between the Elder and the services that are offered as part of this project. This webinar presents how the project initiatives were put into practice in the Madawaska Maliseet First Nation community, and preliminary results (if available).

Presentation by Ms. Svetlana Mladenovic Jankovic, Head of the Health Educatio...

UNICEF Europe & Central Asia

What's hot

Learning Disabilities: Turning improvement ideas into local action (Julie Hig...

NHS England

Professor Sir Alan Craft

St Oswald's Hospice

Amanda Thornton

Lucia Garcia

Caring for care homes bootcamp slides

Geriatric Emergency Medicine Bootcamp

Dementia Friendly Projects

Health Innovation Wessex

Robert Tovey

Lucia Garcia

Discharge to assess

Chris Jacob

Sam Ward- Urgent Care conference

mckenln

Hilda Hayo

Lucia Garcia

Sibiam charity concert summary

Edward Boey

Employment and Skills 2018: Universal Credit and Work and Health: Practical e...

Policy in Practice

Jo Vavasour

Lucia Garcia

Maria Liakata

Lucia Garcia

Tim Grove's Presentation from Translating Emerging Brain Science into Positiv...

SaintA

Sarah Hurcombe- Urgent Care

mckenln

The Appointment - a film to support working towards dementia friendly dental ...

UKFacultyPublicHealth

Charles Alessi

Lucia Garcia

Tameside Hospital Foundation Trust- Admiral nursing service improving dementi...

RuthEvansPEN

1.2 - Making an impact with Social Prescribing

NHS England

Healthwatch Leicester and Healthwatch Leicestershire Update

Voluntary Action LeicesterShire

What's hot (20)

Learning Disabilities: Turning improvement ideas into local action (Julie Hig...

Professor Sir Alan Craft

Amanda Thornton

Caring for care homes bootcamp slides

Dementia Friendly Projects

Robert Tovey

Discharge to assess

Sam Ward- Urgent Care conference

Hilda Hayo

Sibiam charity concert summary

Employment and Skills 2018: Universal Credit and Work and Health: Practical e...

Jo Vavasour

Maria Liakata

Tim Grove's Presentation from Translating Emerging Brain Science into Positiv...

Sarah Hurcombe- Urgent Care

The Appointment - a film to support working towards dementia friendly dental ...

Charles Alessi

Tameside Hospital Foundation Trust- Admiral nursing service improving dementi...

1.2 - Making an impact with Social Prescribing

Healthwatch Leicester and Healthwatch Leicestershire Update

Similar to User Journey: from the outside | Helen Bedford Olsen | January 2015

Initiatives for Elders of the Madawaska Maliseet First Nations

DataNB

Presentation by Ms. Svetlana Mladenovic Jankovic, Head of the Health Educatio...

UNICEF Europe & Central Asia

Learning Disabilities: Share and Learn Webinar – 30 March 2017

NHS England

This document summarizes a webinar on meeting the needs of children with complex behavioral challenges. It discusses: 1) Children who often have both learning disabilities and mental health needs, commonly autism, who may be in inpatient mental health units or residential special schools. Most are boys and teenagers with communication impairments and challenging behavior. 2) According to policy and data from 2016, there were 170 children under 18 and 635 aged 18-25 in inpatient units, often treated far from home. Many stayed much longer than the 28 day limit. 3) A national children's team will track implementation of plans to meet children's needs, ensure proper care reviews, audit recommendations to improve outcomes,

John Gillies: Health and Social Care Integration in Scotland 2018

STN IMPRO

The document discusses health and social care integration in Scotland. It provides background on the Scottish population and healthcare system. The key goals of integration are to support people living independently at home, provide positive experiences of care, and design services around individual needs rather than organizational structure. Integration partnerships aim to improve outcomes such as quality of life, reducing inequalities, and supporting carers through coordinated primary, community and social care services.

David Oliver: Making services fit for an ageing population

The King's Fund

David Oliver: designing services that are age appropriate

The King's Fund

Lancashire Women's Centres Insights & Updates

LizIslam

This document provides an overview of an organization that provides integrated health and social care services in Cumbria and Lancashire. It discusses the organization's strategy, purpose, and model of service delivery. The model focuses on four main program areas - mental health and emotional wellbeing, women at risk, learning and development, and community outreach. It provides statistics on clients served and interventions provided in 2016-2017. It then discusses several specific mental health services and programs in more depth, including IAPT services, support for victims of crime, couples therapy, and perinatal mental health services. It reflects on service developments, outcomes tracking, and looking toward the future.

Involving care homes in Think Kidneys

Renal Association

The document provides an overview of a day-long event on involving care homes in the Think Kidneys program. The agenda includes: welcoming remarks and an overview of the day's plan in the morning, presentations and group work on understanding the care home environment, acute kidney injury, and resources needed to engage care homes in the afternoon, and a summary and action plan at the end of the day. A presentation by Professor Julienne Meyer discusses promoting quality of life in care homes, including the challenges faced by residents, staff, and the care home environment.

Impact and celebration event - integrated community teams by South Tyneside P...

NHS Improving Quality

20150422 slides for vanguard kick off

Jeremy Taylor

Building the right support for people with a learning disability and/or autis...

NHS England

"putting patients at the heart": the workforce implications

Jeremy Taylor

HD Care Models

Huntington Study Group

Creating an appropriate infrastructure - English presentation

NCT

The document discusses creating appropriate infrastructure and services to support families during the transition to parenthood. It notes that parents need services in health, education, employment, income, housing, and other areas. The National Childbirth Trust (NCT) aims to lobby for what parents want from these services and ensure politicians, policymakers, and providers meet families' needs in both the short and long term. Current UK policies around maternity leave, midwife shortages, rising birth rates are also summarized. The NCT's new strategy is outlined as focusing on increasing reach, thought leadership, and partnerships to expand support available to new parents.

Potomac Health Foundation 2017 Orientation Event

Kukua Osei-Gyamfi

This document provides an overview of 11 grant programs that received funding from the Potomac Health Foundation's Large Grant Program in 2017-2018. Each grant summary includes the target population, planned activities, expected outcomes, and opportunities for partnership or questions for the foundation. The grants focus on issues like comprehensive case management, childhood obesity treatment, mental health services for families, electronic health records, and medication access.

Childcare Reform in Moldova Achievements and Challenges

MEASURE Evaluation

Bristol - building a truly healthy city, pop up uni, 12.00, 3 september 2015

NHS England

Expo is the most significant annual health and social care event in the calendar, uniting more NHS and care leaders, commissioners, clinicians, voluntary sector partners, innovators and media than any other health and care event. Expo 15 returned to Manchester and was hosted once again by NHS England. Around 5000 people a day from health and care, the voluntary sector, local government, and industry joined together at Manchester Central Convention Centre for two packed days of speakers, workshops, exhibitions and professional development. This year, Expo was more relevant and engaging than ever before, happening within the first 100 days of the new Government, and almost 12 months after the publication of the NHS Five Year Forward View. It was also a great opportunity to check on and learn from the progress of Greater Manchester as the area prepares to take over a £6 billion devolved health and social care budget, pledging to integrate hospital, community, primary and social care and vastly improve health and well-being. More information is available online: www.expo.nhs.uk

Presentation by Mr. Dainius Puras, Professor at University of Vilnius, Lithuania

UNICEF Europe & Central Asia

This document discusses services and support for children with disabilities and their families in Europe. It outlines several key principles: 1) Protection of children's rights is a priority, and states should support families to meet children's needs. 2) Institutional care should only be used as a last resort, as evidence shows it is not effective and violates children's rights. 3) Successful models emphasize developing community-based, family-focused services across sectors like health, education, and social welfare. Early intervention, parental support, and inclusion in community life are emphasized.

Healthy ageing grand challenge fund

KTN

The document outlines the agenda for a workshop on healthy aging hosted by Innovate UK, including presentations on lessons learned from the Frome Project and the Industrial Strategy Challenge Fund's healthy aging competition, as well as discussions around what successful innovation clusters might look like and consumer perspectives. There will also be networking opportunities for participants to discuss forming consortia to apply for funding. The overall goal is to bring together stakeholders from different sectors to collaborate on developing innovative solutions to issues around population aging.

School & Nursing Stakeholder Presentation B&P

Public Health Dorset

Similar to User Journey: from the outside | Helen Bedford Olsen | January 2015 (20)

Initiatives for Elders of the Madawaska Maliseet First Nations

Presentation by Ms. Svetlana Mladenovic Jankovic, Head of the Health Educatio...

Learning Disabilities: Share and Learn Webinar – 30 March 2017

John Gillies: Health and Social Care Integration in Scotland 2018

David Oliver: Making services fit for an ageing population

David Oliver: designing services that are age appropriate

Lancashire Women's Centres Insights & Updates

Involving care homes in Think Kidneys

Impact and celebration event - integrated community teams by South Tyneside P...

20150422 slides for vanguard kick off

Building the right support for people with a learning disability and/or autis...

"putting patients at the heart": the workforce implications

HD Care Models

Creating an appropriate infrastructure - English presentation

Potomac Health Foundation 2017 Orientation Event

Childcare Reform in Moldova Achievements and Challenges

Bristol - building a truly healthy city, pop up uni, 12.00, 3 september 2015

Presentation by Mr. Dainius Puras, Professor at University of Vilnius, Lithuania

Healthy ageing grand challenge fund

School & Nursing Stakeholder Presentation B&P

More from Department for Communities and Local Government Local Digital Campaign

Deferred Payment Agreement eligibility calculator for adult social care | Ma...

Department for Communities and Local Government Local Digital Campaign

Microsoft – Platform View | Michael Wignall | March 2016

Department for Communities and Local Government Local Digital Campaign

Transforming services through identity & eligibility checking | Ian Litton | ...

Department for Communities and Local Government Local Digital Campaign

Informatics & Digital Priorities for Social Care 2016/17 - 2020 | Andrew Fen...

Department for Communities and Local Government Local Digital Campaign

Local Waste Services Standards Pilot Project | Linda O’Halloran | March 2016

Department for Communities and Local Government Local Digital Campaign

Transforming the Student Bursary Support Service | Joe Carr and Philip Knight...

Department for Communities and Local Government Local Digital Campaign

The document discusses transforming the Student Bursary Support Service through a collaborative approach between the service and Capita. The service currently processes applications and payments for vulnerable students, but the process is lengthy and paper-based. Capita helped develop an online portal with automated application processing, case management, and payment processing to streamline the service and reduce costs. The project faced challenges with timelines, integration, and user adoption, but was successful through stakeholder communication and user-centered design. Lessons included allowing time for refinement and rethinking management information for the new system.

DCLG waste standards project - Luton Borough Council | Adam Thoulass | March...

Department for Communities and Local Government Local Digital Campaign

ERP in the cloud for public sector | James Norman | March 2016

Department for Communities and Local Government Local Digital Campaign

Digital Transformation - Funding Approach | Daniel Bromley | March 2016

Department for Communities and Local Government Local Digital Campaign

Local Waste Services Standards Beta Showcase Slides | February 2016

Department for Communities and Local Government Local Digital Campaign

Local Waste Service Standards Pilot Project: Phase 2 Planning Workshop | Lind...

Department for Communities and Local Government Local Digital Campaign

This document summarizes a workshop to plan the next phase of a pilot project establishing data standards for local waste services. The workshop will gather feedback on scaling the project, governing the emerging standard, and resourcing future work. Participants will discuss which stakeholders should be involved in governing the standard long-term and how to engage them. They will also brainstorm potential funding sources and leadership roles to further develop and implement the waste services data standard.

Data Modelling and APIs for the Waste Services Standards Project | Paul Macka...

Department for Communities and Local Government Local Digital Campaign

Local Waste Service Standards Front End Integration Workshop

Department for Communities and Local Government Local Digital Campaign

Integration in action | Liam Hawkes | October 2015

Department for Communities and Local Government Local Digital Campaign

Project Objectives and Plan: Local Waste Service Standards Project Alpha Show...

Department for Communities and Local Government Local Digital Campaign

Making the business case - Alpha | Sarah Prag | October 2015

Department for Communities and Local Government Local Digital Campaign

Technical update: Local Waste Service Standards Project | Paul MacKay | Octob...

Department for Communities and Local Government Local Digital Campaign

Surrey Waste Partnership - Waste Data

Department for Communities and Local Government Local Digital Campaign

Presentation on the Surrey Waste Partnership which is made up of the county council and the 11 district and borough councils in Surrey. The partnership aims to manage Surrey's waste in the most efficient, economic and sustainable way possible. Presented by Tom Beagan from Surrey Waste Partnership at Local Waste Service Standards Project: Alpha Showcase and Workshop held in London on 23 October 2015.

Using Website Analytics to improve performance

Department for Communities and Local Government Local Digital Campaign

Digital approaches to service design | Sarah Prag | September 2015

Department for Communities and Local Government Local Digital Campaign

More from Department for Communities and Local Government Local Digital Campaign (20)