The customer called to inquire about a wrong bill they received. The agent verified the customer's account and name, and found that the bill was generated before the customer's recent payment was processed, so they could disregard the amount. The agent also informed the customer that bill delays can occur due to courier delays, and provided an alternative to check their more updated balance online. The agent ensured there were no other issues before concluding the call.
Science and technology studies, or science, technology and society studies (STS) is the study of how society, politics, and culture affect scientific research and technological innovation, and how these, in turn, affect society, politics and culture.
Science and technology studies, or science, technology and society studies (STS) is the study of how society, politics, and culture affect scientific research and technological innovation, and how these, in turn, affect society, politics and culture.
This is the first chapter of the course Readings in Philippine History as per the course guide from Commission on Higher Education.
Course sub-topics:
1. Meaning and Relevance of History
2. Distinction of Primary and Secondary source; External and Internal Criticism
Lee-Chua (2000) identified 10 outstanding Filipino scientists who have made significant contributions in Philippine science. These scientists are also famous abroad in different science disciplines: agriculture, mathematics, physics, medicine marine science, chemistry, engineering and biology.
This module is about 13 days training for Customer Service Representatives, and Communication Arts students. This is patterned to TESDA's 100 to 120 training hours.
This is the first chapter of the course Readings in Philippine History as per the course guide from Commission on Higher Education.
Course sub-topics:
1. Meaning and Relevance of History
2. Distinction of Primary and Secondary source; External and Internal Criticism
Lee-Chua (2000) identified 10 outstanding Filipino scientists who have made significant contributions in Philippine science. These scientists are also famous abroad in different science disciplines: agriculture, mathematics, physics, medicine marine science, chemistry, engineering and biology.
This module is about 13 days training for Customer Service Representatives, and Communication Arts students. This is patterned to TESDA's 100 to 120 training hours.
Sample Report (Mary Example) of an actual phone test measuring the Call Center employees ability to handle difficult call situations. Measures manners, effectiveness, accuracy, customer analysis, and ability to perform effective follow-up. Contact us for more info or to try one out...not expensive. English only.
For any production to be worth the time and resources the script must inspire adventure. The story line is one thing and the plot another. Here is a sample of my script writes, please advent if you would. Comments are welcome!
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
15 Tips for Training Call Center AgentsTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Find out how to train your call center agents the right way to deliver great customer service and driver customer loyalty.
www.talkdesk.com/request-demo
Seven Cs of Effective Communication_Life Time Example.pptxOssama Motawae
"عسى ان يكون علما ينتفع به"
Communication
دي لينكات لمحاضرات في امراض وادوية الدواجن وكورسات التنمية البشرية ... جميع المحاضرات بصيغة بوربوينت
ادوية علاج الدواجن من المضادات الحيوية ومستخلصات الأعشاب
Poultry medications (antibiotics and herbal extracts)
Link to download more presentations in PowerPoint
https://drive.google.com/open?id=1EtFtygmlvOYqjqpanRTIgoExIENd-YIB
امراض الدواجن البكتيرية والفيروسية واساسات التحصينات ومناعة الطيور
Poultry diseases, vaccination, and immunity
Link to download presentations in PowerPoint
https://drive.google.com/open?id=1znC0qeHMivV2ai4_IUweA-VTBQLJSVKu
كورسات التنمية البشرية
Soft skills courses
Link to download presentations in PowerPoint
https://drive.google.com/open?id=1R3CqcFO10bOyi1aRQx0WNSn6B5TMNMxu
Call Center Campaign Information Energy & GasyaCall Telecom
Our goal is to save our prospects money on their electric and gas bills throughout the east coast of the US.
We need centers that can speak English or Spanish, have sales experience or similar campaign experience.
Payouts OUTSTANDING, FREE data, EXCELLENT training, weekly PAYMENTS, LONG term campaign, PLUS so much more to mention.
In the Trenches by Joe Webb of DealerKnows Consulting - a detailed account of how to win the online war against customers through progressive lead management. Made for Internet Sales Managers who fight the good fight.
Similar to Call center mock calls script sample (20)
Read| The latest issue of The Challenger is here! We are thrilled to announce that our school paper has qualified for the NATIONAL SCHOOLS PRESS CONFERENCE (NSPC) 2024. Thank you for your unwavering support and trust. Dive into the stories that made us stand out!
The Indian economy is classified into different sectors to simplify the analysis and understanding of economic activities. For Class 10, it's essential to grasp the sectors of the Indian economy, understand their characteristics, and recognize their importance. This guide will provide detailed notes on the Sectors of the Indian Economy Class 10, using specific long-tail keywords to enhance comprehension.
For more information, visit-www.vavaclasses.com
Synthetic Fiber Construction in lab .pptxPavel ( NSTU)
Synthetic fiber production is a fascinating and complex field that blends chemistry, engineering, and environmental science. By understanding these aspects, students can gain a comprehensive view of synthetic fiber production, its impact on society and the environment, and the potential for future innovations. Synthetic fibers play a crucial role in modern society, impacting various aspects of daily life, industry, and the environment. ynthetic fibers are integral to modern life, offering a range of benefits from cost-effectiveness and versatility to innovative applications and performance characteristics. While they pose environmental challenges, ongoing research and development aim to create more sustainable and eco-friendly alternatives. Understanding the importance of synthetic fibers helps in appreciating their role in the economy, industry, and daily life, while also emphasizing the need for sustainable practices and innovation.
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
The Roman Empire A Historical Colossus.pdfkaushalkr1407
The Roman Empire, a vast and enduring power, stands as one of history's most remarkable civilizations, leaving an indelible imprint on the world. It emerged from the Roman Republic, transitioning into an imperial powerhouse under the leadership of Augustus Caesar in 27 BCE. This transformation marked the beginning of an era defined by unprecedented territorial expansion, architectural marvels, and profound cultural influence.
The empire's roots lie in the city of Rome, founded, according to legend, by Romulus in 753 BCE. Over centuries, Rome evolved from a small settlement to a formidable republic, characterized by a complex political system with elected officials and checks on power. However, internal strife, class conflicts, and military ambitions paved the way for the end of the Republic. Julius Caesar’s dictatorship and subsequent assassination in 44 BCE created a power vacuum, leading to a civil war. Octavian, later Augustus, emerged victorious, heralding the Roman Empire’s birth.
Under Augustus, the empire experienced the Pax Romana, a 200-year period of relative peace and stability. Augustus reformed the military, established efficient administrative systems, and initiated grand construction projects. The empire's borders expanded, encompassing territories from Britain to Egypt and from Spain to the Euphrates. Roman legions, renowned for their discipline and engineering prowess, secured and maintained these vast territories, building roads, fortifications, and cities that facilitated control and integration.
The Roman Empire’s society was hierarchical, with a rigid class system. At the top were the patricians, wealthy elites who held significant political power. Below them were the plebeians, free citizens with limited political influence, and the vast numbers of slaves who formed the backbone of the economy. The family unit was central, governed by the paterfamilias, the male head who held absolute authority.
Culturally, the Romans were eclectic, absorbing and adapting elements from the civilizations they encountered, particularly the Greeks. Roman art, literature, and philosophy reflected this synthesis, creating a rich cultural tapestry. Latin, the Roman language, became the lingua franca of the Western world, influencing numerous modern languages.
Roman architecture and engineering achievements were monumental. They perfected the arch, vault, and dome, constructing enduring structures like the Colosseum, Pantheon, and aqueducts. These engineering marvels not only showcased Roman ingenuity but also served practical purposes, from public entertainment to water supply.
Ethnobotany and Ethnopharmacology:
Ethnobotany in herbal drug evaluation,
Impact of Ethnobotany in traditional medicine,
New development in herbals,
Bio-prospecting tools for drug discovery,
Role of Ethnopharmacology in drug evaluation,
Reverse Pharmacology.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
1. CALL CENTER MOCK CALLS SCRIPT SAMPLE - CUSTOMER SERVICE
Situation: A customer is calling about her account balance.
Customer's Profile: Female, Age is 25-30yrs old, calm.
Goal: Answer customers inquiry in a timely manner.
Agent: It's a good day today at Bank of Wealth, my name is Heather, How can I help you?
Customer: I would like to know my remaining money in my account.
Agent: I'll be glad to help you. May I please get your Bank Account number and the Name
on the Account?
Customer: Sure, it's Tracy Q. Randall, account number is 805-7845-3895-061
Agent: Thank you, let me just check on it. Ok, can you please, verify the last four numbers
of your social security ID?
Customer: It is ****.
Agent: You still have 84 thousand and 65 cents. Is there anything else that I could assist
you with?
Customer: Yes, If I transfer it to my bank account in Lloyds of London, how long will it
take?
Agent: If we do the transaction over the phone or online, our team will still contact you for
verification prior sending your money to a different bank. The whole process usually just
takes 2-3 days.
Customer: Oh, I see, never mind, I'll just do it after the holidays. Thanks for your help,
Heather!
Agent: You are very much welcome, Ms. Randall! You have a great day and Thank you for
calling Bank of Wealth. Good Bye!
CALL CENTER MOCK CALLS SCRIPT SAMPLE - SALES
Situation: A customer is calling in to order a Pizza.
Customer's Profile: Male, Age is 45 yrs old, in a hurry
Goal: Place the order and offer the customer to upgrade their orders.
Agent: This is Mike of Pizza Loco, what is your name and what would you like to order?!
Customer: This is John Perez, I want One Family size of Pepperoni and 2 Regular
Supreme.
Agent: Thank you, so, that is One Pepperoni Family size, and Two Regular Supreme
Pizza's. Is that right?
Customer: Yep, deliver it at 745 Farmers Road, Modesto, California...
Agent: Got it, would you like to add extra mozzarella cheese on top, that's just 5 bucks
each.
Customer: Sure, I'll just pay it in cash once it's delivered.
Agent: Alright, it's gonna be right in front of your door, within 30mins. Thanks for calling,
Pizza Loco! Have a great night!
2. CALL CENTER CONVERSERTION SCRIPT 2a
Agent: Thank you for calling ABC Company. My name is Ashley. How may I
help you today?
Customer: I am calling because I received a wrong bill. I just paid my phone bill
two days ago and my payment is not reflectedin the bill.
Agent: Sorry for the inconvenience madam. May I have your Account
Number, please.
Customer: 5340036548
Agent: For verification purposes mam, Can I get your name and birthdate?,
please.
Customer: 5340036548
Agent: For verification purposes mam, Can I get your name and birthdate?
Customer: Maegan Simpson, July 23, 1974 and the account is under my name.
Agent: Thank you for that information mam. Per our system’s data, you did
pay your last bill last Aug. 12 which was two days ago in one of our
affiliated payment centers and you currently have 0 balance. However,
the bill that you received was generated a week before you made the
payment that’s why your latest payment had not been reflected. You can
simply disregard the amount indicated in the bill and continue enjoying
our services.
Customer: Thank you.
Agent: Delays in the bill is usually caused by delays in our courier services.
For a more up dated bill of your account, you can visit our website and
log in to your account. This bill is more updated.
Customer: Ok I will.
Agent: Will there be anything else that you need madam?
Customer: No thanks.
Agent: Thank you for calling. We are glad to assist you.
Customer: Ok bye.
3. Sample Call Center Script: Technical Support Hotline
Emily
Good afternoon. TBH Network Solutions.
Fred
Yeah, hi. My systemis down and I need
to speak with a technician.
Emily
Oh, okay. Let me gather some
information and see if we can help. What
is your first name?
Fred
Fred.
Emily
And your last name; would you spell it
for me please? Fred Sure. It’s C-H-A-M-B-
E-R-S, Chambers.
Emily
Okay. And your company name?
Fred
I’m with GoldStar Environmental.
Emily
GoldStar Environmental?
Fred
Yes ma’am.
Emily
Okay. And your callback number?
Fred
610-265-1715.
Emily
That’s 610-265-1715?
Fred
Yes.
Emily
Okay. And what seems to be the problem
today?
Fred
My agents aren’t able to make or receive
any telephone calls.
Emily
Okay and what type of systemdo you
have. Fred I have AmStar700, I think.
Emily Okay. Are you able to log on to the
system?
Fred
No, actually, I can’t even get an Internet
connection.
Emily
Okay. According to my records, the
AmStar700 is a voiceover Internet
protocol phone. It appears that because
your Internet isn’t working, your phones
are not working as well. Do you know
who your Internet provider is?
Fred
I have Verizon.
Emily
Okay. Mr. Chambers, I’m going to get a
hold of Randy, and have him return your
call. Is the 610-265-1715 a good number
to reach you at right now?
Fred
Yeah that’s my cell. That is working.
Emily
Okay, great. In the meantime, see if you
can reach out to Verizon and let them
know your issue. And Randy should be
calling you back shortly.
Fred
Thank you very much for your help.
Emily
You’re welcome. Thank you. Goodbye.
Fred Take care. Goodbye.
4. A SALES CALL
Agent: am I speaking with Mr. Rohan Sharma.
Customer: yes or no.
Then we have to ask may I know whom I am speaking with?
Agent: good morning sir! I am Anusha calling from Reliance Infocomm. Our
company has launched a very attractive calling card. Can I just take 5 minutes of
your precious time to explain it to you?
Customer: ok. Go ahead.
Agent: Thanks you sir, As I was telling you about the calling card which comes
with free reliance to reliance calling 24 hrs. And other local calls cost you just 45
paise per minute. All STD calls are fixed at rs 1 per minute. And all this come s for
just rs 250 a month. This is not all sir. We have a scheme running if you buy the
card today itself then yuou would be getting an add on card absolutely free.
Customer: are you sure all local calls are for 45 paisa only?
Agent: yes Sir I m 100% sure.
Customer: But I already have two connections. What is the use of third one.
Agent: sir, now a days people keep 4-5 Sims and according to there usage and
benefits they keep on switching to other Sims. And this sim is also very cheap and
call rates are very less. You are getting the best deal sir.
Customer: ok. What do I have to do?
Agent: sir you just have to give a copy of ration card or your driving license. Or
pan card. And two photos of yours.
Customer: ok I have all these things ready.
Agent: Thank you sir. Our agent will come to your place tomorrow and collect all
the documents from and deliver the sim to you. May I know the convenient time
when you would be Available?
Customer: Ok, send your executive at 11 am tomorrow.
Agent: Ok, sir. Thank you very much. Have a nice day.
Customer: You’re welcome. You too have a nice day. Bye.
Agent: bye.