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Wim Rampen

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AI en de vermenselijking van digital marketing en service
Customer management in the age of Digital Engagement
Marketing Strategy and Customer Management in the age of Service
Marketing Leadership in the Age of Service
Value co creation canvas by wim rampen
Because it's time you take Customer Service seriously
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Digitaal magazine ccm_1
CRM in 1 Day
The New Cost To Value Curve
Service Logic – a new Dominant Logic for Social Customer Relationship Marketing
15 New Trends Driving Social Business
WIm Rampen's Measurement Framework
Outcome Measurement
Social Crm Strategy Framework Statement