The document discusses how libraries can better engage with their communities in the 21st century. It suggests that libraries shift from being centralized institutions that people conform to, to becoming platform institutions that help people design their own experiences. Specifically, it recommends that libraries focus on being part of the community rather than just providing services. Libraries should engage with communities through volunteer opportunities, research, education, collaboration and input on action plans. The key is providing value and benefits while also giving people a sense of control over their library experiences.