Commissioning Agents, Inc. (CAI) provides commissioning, validation, and related services for technology-intensive capital projects. They employ 230 full-time professionals, half of whom are military veterans. CAI ensures that projects meet requirements through comprehensive validation and commissioning services. They are driven to help clients deliver projects on time and on budget through high-performing teams and going above and beyond to resolve issues. CAI has experienced strong growth due to their reputation for delivering successful projects and satisfying customers.

1. High Performance Teams Make the Difference.
COMMISSIONING AGENTS, INC. PROFILE
Commissioning Agents, Inc. (CAI) provides integrated validation, qualification and commissioning
services for technology intensive capital projects and building construction. Our services include
validation and commissioning planning, management, and field execution for biotech/pharmaceutical
manufacturing facilities and laboratories, and Building Commissioning and LEED Cx services for
educational, healthcare, government and private facilities, and data centers. We also provide regulatory
compliance consulting, maintenance program development, SOP and training development, and
computer software development and validation.
PRODUCING BENEFITS FOR OUR CLIENTS
We are driven to ensure the owner’s project requirements are met by the delivered equipment and
facilities. We are specialists in the validation and commissioning profession. It is what we do; it is who
we are. We understand current industry practices and regulatory expectations for qualification
documentation and approaches. We are at the forefront of industry improvement efforts (ISPE, ASTM).
Our people know how equipment must operate to perform as a system, and how systems must
integrate to meet end-user requirements. Our clients frequently comment on how we, apart from any
other contractor they have experienced, put their interests first and go the extra mile to help deliver
their project on target, on budget, and on schedule.
AT-A-GLANCE
Founded: 1996
Cumulative services rendered: $210 million
2011 sales: $35 million
Full time employees: 230 (205 Technical Professionals; 6 Administrative)
Ownership:
100% employee-owned through an Over
half of the capital is allocated to United
States veterans, who comprise more
than half of our employees. The vast
majority of company management
consists of veterans, along with half of
the board of directors. Our workforce is
distributed throughout the United
States and Puerto Rico, as indicated by
the map.

2. High Performance Teams Make the Difference.
ORGANIZATIONAL CHART

3. High Performance Teams Make the Difference.
CORE SERVICES
Commissioning Agents, Inc. (CAI) provides a variety of commissioning and validation services.
Furthermore, we specialize in providing services for technologically sophisticated, biotech/
pharmaceutical manufacturing facilities, healthcare facilities and laboratories.
COMMISSIONING
Services include (but are not limited to):
• Requirements development
• Planning and schedule development
• Design and submittal reviews
• Pre-delivery inspections
• Factory and site acceptance (FAT/SAT) support
• Equipment receipt and installation inspections
• Construction quality oversight/ in-process inspections
• Execution coordination/ management
• System start-up/ shakedown / troubleshooting
• Functional and performance testing
• System manuals/ turnover packages
• Warranty reviews
• Document verification
• DCS, BAS/ BMS, and PLC Installation Checkout
VALIDATION
• Process validation
• Cleaning validation
• Sterilization validation
• Master plans
PRODUCTION SUPPORT
• Maintenance and calibration programs
QUALIFICATION • SOP development
• Protocol execution • Training
• Automation validation • Risk assessments
• Facilities, utilities, process equipment • Process efficiency studies
• IQ/OQ/PQ protocol development • cGMP compliance audits, improvement
• Final reports and remediation support
• IT systems validation • Process analytical technology
• Lab equipment implementation

4. High Performance Teams Make the Difference.
BUILDING CX SERVICES
INDEPENDENT OBJECTIVITY
Commissioning is our core competency. We work in cooperation with
architects and engineers, Client Managers and other team members
involved in a project to ensure specifications are met, keeping projects
on schedule. We have excelled as a technically competent, independent
commissioning authority for over 14 years. Commissioning Agents has
provided over $160 million in technical services, and have been engaged
in over 1800 separate projects. We implement our “whatever it takes”
work ethic to every project to ensure successful completion.
Our Services Include:
• Commissioning Planning
COMPREHENSIVE SERVICES • Design Review
Our comprehensive services include all aspects of commissioning for • Protocol Development
new and existing buildings, manufacturing and health care facilities, • Construction Quality Assurance
• Commissioning & Start-Up
power plants and other projects requiring assurance that construction
• Project Delivery Management
and performance specifications are met. Whether a project involves
• Instrumentation
getting a new facility in operation, adding a piece of equipment or retro-
commissioning an existing building, Commissioning Agents, Inc. provides
a comprehensive set of essential services to complete your project. Meeting Expectations:
“Your employees worked long hours,
demonstrated excellent teamwork and
communicated effectively with all team
HIGH PERFORMANCE TEAMS members to get the work done. Above
It is critical to have a well-oiled, efficient team of professionals who are all, they are great to work with and we
familiar with our procedures, each other and the work requirements. All certainly look forward to working with
of our employees are full-time, permanent workers – not contract CAI again in the near future.”
employees thrown into an unfamiliar situation. As a result we provide
clients with a highly effective performance team. For each specific
project we field a specialized team with appropriate core competencies.
Our staff includes professionals with diverse skills.
TAILORED SOLUTIONS
Each project has different requirements based on the technical
complexity and owner’s requirements. We tailor our level of service to
the nature and needs of each project to ensure the owner receives a
fully-functional facility.

5. High Performance Teams Make the Difference.
INDUSTRY SEGMENTS
Commissioning Agents, Inc. serves Fortune 500 companies (and some that will be in the future). Our
clients include some of the largest pharmaceutical companies in the world. We also serve smaller
companies and start-ups that are ready to launch their first product. Due to our performance and high
degree of customer satisfaction, more than 90% of our business is from repeat clients.
GMP QUALIFICATION/VALIDATION
• Pharmaceutical
• Biotechnology
• Medical Devices
• Combination Products
GMP COMPLIANCE & PRODUCTION SUPPORT
• Pharmaceutical
• Biotechnology
• Medical Device
• Combination Products
• Food manufacturing
• Cosmetic manufacturing
COMMISSIONING
• Educational Facilities
• Health Care Facilities
• Pharmaceutical
• Biotechnology
• Medical Device
• Semiconductor Facilities
• Combination Products
• Commercial Buildings/ Facilities
• Power Generation Facilities
• Process (chemical) Manufacturing Industries
• Fabrication/ Assembly Manufacturing Industries

6. High Performance Teams Make the Difference.
OUR COMMITMENT TO QUALITY
Commissioning Agents, Inc. has developed a program of skill and knowledge based qualification and
continuing education at industry conferences and training courses. This instruction enhances staff
confidence, allowing them to work capably on a wider variety of project assignments and increasing job
and personal satisfaction. Completing this competency development program also allows our staff to
provide extra value to projects. In short, we don’t just apply “bodies” to a project – we apply capable
people who will add value to your project team from day one.
Our Qualification Program has the following levels:
Tier I/II: Basic knowledge of industry and core services. Consists of oral check-outs and written final
examination. 6 months to complete.
Tier III Project Management Administration: Knowledge of procedures for managing a project, including
basic scheduling and earned value. Consists of oral check-outs and written final examination.
Tier III Technical: Consists of oral check-outs, required reading, required training course attendance, a
project experience (varies from 1200 – 4000 hours). Final written examination.
Tier IV: Customized program of advanced capabilities.

7. High Performance Teams Make the Difference.
THE COMMISSIONING AGENTS, INC. CULTURE
Commissioning Agents, Inc. invites only top candidates to join our team. We provide them with
challenging assignments, and encourage professional development and growth. This formula for
retaining capable and highly motivated people has proven successful.
Our staff comes from a variety of backgrounds. More than half of the staff served in the Navy as a
nuclear-trained officer or technical specialist. As a result of this training we understand how to develop
and use written procedures for testing, maintenance, and operations, and have integrity and a solid
work ethic that allows us to learn new equipment and systems quickly.
During commissioning work we utilize our experience to identify aspects of the installation or
operation that may not be part of the protocol, but could cause operational issues later.
Commissioning Agents is proactive in troubleshooting to correct issues in concert with the vendor or
construction manager. We also have several key people with over 20 years working for
pharmaceutical manufacturers in validation and quality assurance positions.
DIFERENTIATING OURSELVES
Our customers tell us we stand apart from other contractors for two reasons:
1. We help fix and, more importantly, drive issues to completion. We will attempt to foresee and
minimize and/or avoid road-blocks to get problems retested properly, with documentation, to
meet expectations.
2. We do what is in the customer’s best interest, even when it may not be in our best interest.
Our internal quality system will ensure that our deliverables are professional and free from
grammatical, spelling and document formatting errors prior to submittal.
Our field quality program delivery method addresses all issues in a 3-tier solution to drive issues to
immediate resolution. This program works as a cooperative team with our client, engineers and
contractors. Moreover, we will consider schedule, client requirements and project costs while keeping
an eye on the targeted results.

8. High Performance Teams Make the Difference.
EARNING A SOLID REPUTATION
Customers routinely provide us with unsolicited, positive feedback on the performance of our teams
because we remove hurdles and roadblocks while others wait for them to be removed. We facilitate
progress, while others are busy documenting why they can’t make progress.
Some of this feedback includes:
"There were numerous contractors (i.e., no one company had total responsibility) and you (CAI) were
able to get them all to work as a team with a common goal. Your team leader stepped into a very
difficult position as the C & Q lead of a very dysfunctional team. He was able to calm the "noise" and get
the team focused on execution. The Commissioning & Q/CSV program was well integrated and quite
successful.”
“We have been very impressed with CAI’s commitment to getting the job done with your ‘whatever it
takes’ attitude.”
“After working with various commissioning/ qualification contractors, my experiences with CAI have
been the most effective and rewarding. With past contractors, I have been the one to educate their
team. It has been a relief to receive an education from the validation experts.”
“I have had the opportunity in my seven years as department manager to have worked with numerous
other contract services organizations; by far, Commissioning Agents proved the best value to me and my
company.”
CREATING CUSTOMER SATISFACTION
Commissioning Agents, Inc wants to partner with you on future projects. We strive to elicit a positive
reaction about our work from each and every client. Because of our reputation, dedication, and unique
way of training and fielding a high performance team, we are your best choice to partner with for the
successful completion of projects. We are awarded nearly 90 percent of work requested from repeat
customers, and we look forward to the opportunity to earn additional repeat customers.

9. High Performance Teams Make the Difference.
STRONG PERFORMANCE = SOLID GROWTH
PREMIER PROVIDER
Commissioning/Validation is our primary line of work. We are currently engaged as either the sole or
lead commissioning contractor at 10 major projects, for 5 different Fortune 500 companies. The capital
budgets for these major projects exceed $2 billion, with the commissioning service contracts totaling
more than $20 million.
With current annual
sales of nearly $28
million, we have the
skilled resources and
financial strength to
tackle a wide range of
projects: any size, in
any location around
the world.
GROWTH
STRATEGY
We grow only as fast
as we can hire top
quality people, and
properly train and
assimilate them into
our project teams.
Some of our competition will provide an experience project manager and one or two current
employees, and then hire the remainder of the team. We believe this strategy does not serve a client’s
best interest, even when it results in a team of mostly local people. In our line of work, we believe it is
critical to have a well-oiled, efficient team of people, most of whom are familiar with each other and
with the work requirements. Hence, we provide 70 – 90% of any project team from our current staff.
We carefully select the projects we accept to ensure we meet our commitments and provide a positive
project experience. Our growth occurs as a result of exceeding client expectations, which lead to more
and larger projects. Commissioning Agents, Inc.’s reputation is spreading, leading to new business
opportunities, which we translate into professional growth opportunities for our people.