C ex5
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The chairperson manages the various divisions of the restaurant business, including food, funds, sanitation, and developing new menus. The chairperson holds members accountable for their work and coordinates the divisions. The restaurant aims to help customers choose products by highlighting time-limited and popular menu items. Products are of high quality due to use of fresh, locally grown ingredients and consideration of nutrition. To promote sales, the restaurant offers lunch menus at lower prices during lunch hours. Discount tickets are also distributed to make customers aware of offers. The restaurant is flexible with customers in financial difficulty by allowing tabs or distributing discount tickets. There is no product packaging as food is served after preparation. The restaurant is willing to exchange products
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Week11
The document provides information about a supermarket and its products, employees, and customer support. It describes how the supermarket stocks fresh vegetables and fish daily and prepares lunch boxes in the morning. It also explains that customers can freely choose items without reserving and that employees are trained on customer service, cash register operation, product display, and inventory management. Finally, it mentions that the supermarket provides a customer support corner and multiple contact methods to help customers and increase satisfaction.
Business studies pfs slide show
Customer service involves activities that improve customer satisfaction before, during, and after a sale. It is defined by how employees interact with and assist customers. Good customer service is important as it helps sell products/services, encourages repeat business, and prevents unhappy customers from spreading negative word-of-mouth. To provide good service, employees should be friendly, listen to customers, address complaints quickly, respond to communications promptly, thank customers, and maintain a positive demeanor.
Presentation3
Group D presented their topic for a document design exercise on creating content to help customers choose limited time or popular menu items, and providing lunchtime discounts. They discussed their roles in responding to customer consultations and problems. They learned to be more flexible, provide product warranties, and use different strategies to help customers choose products. The importance of documents for launching a business was discussed. An example similar company was provided that uses local ingredients, discounts by age, and discounts lunch menus. Major headings included quality, promotion, and inquiry counters. The group members' roles were divided as the food manager, fund administrator, developer of new menus, and waiter.
Presentation3
The group presented their document design exercise topic which was to write content showing limited time meal recommendations and popular menu items to help customers choose products, and provide lunch discounts and flyers to help sell products better. The representative's roles were to check communications and respond to customer inquiries, and contact the store manager to quickly solve any problems. They learned to be more flexible, provide product warranties, and use different strategies to help customers choose products. The document's importance was that it coordinated group roles and accountability, and provided a customer inquiry counter in their restaurant. Their similar company "HO! LA! HO!" also used local ingredients, age-based pricing, and lunch discounts. Roles were divided between group members with responsibilities like food
Presentation3
The group presented their document design exercise topic which was to write content showing limited time meal recommendations and popular menu items to help customers choose products, and provide lunch discounts and flyers to help sell products better. They discussed their roles of responding to customer inquiries by phone/email and solving any problems. They learned to be more flexible, provide product warranties, and use different strategies to help customers choose products. They discussed the importance of accountability and having an inquiry counter. They provided an example similar company that uses local ingredients, discounts by age, and lunch discounts. The arrangement included chairperson, quality, promotion, and inquiry counter. Roles were divided between a food manager, fund administrator, developer of new menus, and waiter
Cdde 5
The Chairperson manages the business and coordinates with other members. They are responsible for different assignments within the company.
To help customers choose products, strategies like highlighting quality and value are adopted. Discounts and promotions are offered to boost sales while ensuring quality and profitability.
Packaging is done carefully to prevent damage. Warranties address issues after sale and customers are provided with contact details. Installment plans, cash, checks and cards are accepted payment methods. Financial assistance is offered to make products accessible.
A customer service representative helps address problems, reflect customer needs and feedback through roles in management, support and communication between levels in the company.
Resume Elaine C
Elaine Carlton is seeking regular employment with a flexible schedule while pursuing her educational goals. She has over 15 years of experience in customer service roles, including as a stylist and customer service associate at hair salons and retailers. She is dedicated to providing excellent customer service and resolving customer issues efficiently. Currently, she is studying IT support/help desk at Kaplan University and holds a cosmetology license from Western Piedmont Community College.
customer tips
The document provides six tips for great customer service: maintain a positive attitude and prioritize customer needs; identify customer needs verbally and non-verbally; use friendly body language, tone of voice, and eye contact; provide excellent service at every customer interaction; handle difficult customers by listening and resolving issues respectfully; and exceed expectations by anticipating needs and delighting customers with unexpectedly great service.
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The document provides information about a supermarket and its products, employees, and customer support. It describes how the supermarket stocks fresh vegetables and fish daily and prepares lunch boxes in the morning. It also explains that customers can freely choose items without reserving and that employees are trained on customer service, cash register operation, product display, and inventory management. Finally, it mentions that the supermarket provides a customer support corner and multiple contact methods to help customers and increase satisfaction.
Business studies pfs slide show
Customer service involves activities that improve customer satisfaction before, during, and after a sale. It is defined by how employees interact with and assist customers. Good customer service is important as it helps sell products/services, encourages repeat business, and prevents unhappy customers from spreading negative word-of-mouth. To provide good service, employees should be friendly, listen to customers, address complaints quickly, respond to communications promptly, thank customers, and maintain a positive demeanor.
Presentation3
Group D presented their topic for a document design exercise on creating content to help customers choose limited time or popular menu items, and providing lunchtime discounts. They discussed their roles in responding to customer consultations and problems. They learned to be more flexible, provide product warranties, and use different strategies to help customers choose products. The importance of documents for launching a business was discussed. An example similar company was provided that uses local ingredients, discounts by age, and discounts lunch menus. Major headings included quality, promotion, and inquiry counters. The group members' roles were divided as the food manager, fund administrator, developer of new menus, and waiter.
Presentation3
The group presented their document design exercise topic which was to write content showing limited time meal recommendations and popular menu items to help customers choose products, and provide lunch discounts and flyers to help sell products better. The representative's roles were to check communications and respond to customer inquiries, and contact the store manager to quickly solve any problems. They learned to be more flexible, provide product warranties, and use different strategies to help customers choose products. The document's importance was that it coordinated group roles and accountability, and provided a customer inquiry counter in their restaurant. Their similar company "HO! LA! HO!" also used local ingredients, age-based pricing, and lunch discounts. Roles were divided between group members with responsibilities like food
Presentation3
The group presented their document design exercise topic which was to write content showing limited time meal recommendations and popular menu items to help customers choose products, and provide lunch discounts and flyers to help sell products better. They discussed their roles of responding to customer inquiries by phone/email and solving any problems. They learned to be more flexible, provide product warranties, and use different strategies to help customers choose products. They discussed the importance of accountability and having an inquiry counter. They provided an example similar company that uses local ingredients, discounts by age, and lunch discounts. The arrangement included chairperson, quality, promotion, and inquiry counter. Roles were divided between a food manager, fund administrator, developer of new menus, and waiter
Cdde 5
The Chairperson manages the business and coordinates with other members. They are responsible for different assignments within the company.
To help customers choose products, strategies like highlighting quality and value are adopted. Discounts and promotions are offered to boost sales while ensuring quality and profitability.
Packaging is done carefully to prevent damage. Warranties address issues after sale and customers are provided with contact details. Installment plans, cash, checks and cards are accepted payment methods. Financial assistance is offered to make products accessible.
A customer service representative helps address problems, reflect customer needs and feedback through roles in management, support and communication between levels in the company.
Resume Elaine C
Elaine Carlton is seeking regular employment with a flexible schedule while pursuing her educational goals. She has over 15 years of experience in customer service roles, including as a stylist and customer service associate at hair salons and retailers. She is dedicated to providing excellent customer service and resolving customer issues efficiently. Currently, she is studying IT support/help desk at Kaplan University and holds a cosmetology license from Western Piedmont Community College.
customer tips
The document provides six tips for great customer service: maintain a positive attitude and prioritize customer needs; identify customer needs verbally and non-verbally; use friendly body language, tone of voice, and eye contact; provide excellent service at every customer interaction; handle difficult customers by listening and resolving issues respectfully; and exceed expectations by anticipating needs and delighting customers with unexpectedly great service.
What We Learned About Customer Services
Lancaster Printing prides itself on providing excellent customer service, which it sees as crucial in its line of work producing custom products. The company's director learned the importance of nurturing customer relationships while working in the US. Lancaster Printing strives to apply 10 principles to maintain good customer relationships, such as making a good first impression, knowing customers well, communicating clearly, swiftly resolving complaints, exceeding expectations, saying thank you, following up, keeping in touch, and investing in staff. Excellent customer service leads to loyal customers and more business.
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My Resume 2016
University of North Florida from 2014 to present where he earned a Bachelor's degree in Business Management. Previously attended Florida State College of Jacksonville from 2010 to 2014 where he earned an Associate's degree. Skilled in Spanish and has experience in motorcycle racing. Founder of the non-profit Fetch-It-Forward in 2016 which helps dogs get adopted. Currently works as Assistant Manager of the sports shop at Atlantic Beach Country Club since 2014 where he assists members and handles inventory. Previously held various roles including lifeguard, tennis instructor, and childcare worker at Sawgrass Country Club from 2014 to 2014. Also worked in retail including as an Under Armour and Nike representative at Dick's Sporting Goods and sales roles at Abercrom
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Mdbadul H. Chowdhury has over 15 years of experience in managerial and customer service roles. He is currently a Manager at 7 Eleven in Arlington, VA, where he oversees all cash reporting and accounting, monitors store cleanliness and organization, schedules employees, and resolves customer complaints. Previously, he worked as Assistant Manager and Sales Associate at the same 7 Eleven location, and has a background working as a Loan Officer in Bangladesh. He holds a Master's degree in Economics from the University of Chittagong in Bangladesh.
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Benjamin Stewart Kingsbury has over 5 years of experience in retail sales and customer service roles with companies including Sport Chalet, Target, and Go Wireless. He currently works as a Verizon representative at Go Wireless where he sells phones, plans, and accessories while providing excellent customer service. Kingsbury is known for his positive attitude, high energy, and willingness to help his team. He has a bachelor's degree in health science from Brigham Young University Idaho.
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The document is a resume for Danielle B Watson seeking employment in healthcare. It outlines her objective of finding long-term work where she can grow and provide exceptional customer service. Her skills include strong communication abilities, flexibility, attention to detail, and being hard-working, reliable, and customer-oriented. Her education includes certification as a nursing aide and degrees in phlebotomy. Her work experience includes roles in retail, food service, and home healthcare with responsibilities like customer service, food preparation, stocking, and personal care tasks for patients.
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Week10
The document outlines five major points for an instructional guide on operating a retail business: 1) Creating a business plan, 2) Customer service, 3) Using a cash register, 4) Managing inventory, 5) Displaying goods effectively. Each point emphasizes the importance of that task for attracting and retaining customers, such as creating a plan to expand services, providing good customer service to encourage repeat visits, and using a cash register quickly to satisfy customers.
Ben Francis Mitre 10 Reference
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Lucnor Joseph has experience in sales, customer service, sports event management, and running a small business. He was a student athlete and team captain in basketball who earned several honors. He is looking for an entry-level sales position and has experience successfully selling Direct TV packages and used cars.
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The document is a resume submitted by Matti Phanish for a job application. It summarizes his contact information, educational background, work experience, skills, and achievements. Phanish has 1 year of experience in field sales and is seeking a result-oriented role where he can utilize his strong communication, organizational, and customer relationship building skills. His resume demonstrates experience in sales roles for ACC Limited and Fleming International, and he is eager to take on new challenges.
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Clients
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Lancaster Printing prides itself on providing excellent customer service, which it sees as crucial in its line of work producing custom products. The company's director learned the importance of nurturing customer relationships while working in the US. Lancaster Printing strives to apply 10 principles to maintain good customer relationships, such as making a good first impression, knowing customers well, communicating clearly, swiftly resolving complaints, exceeding expectations, saying thank you, following up, keeping in touch, and investing in staff. Excellent customer service leads to loyal customers and more business.
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This document outlines a customer care campaign for an organization with the tagline "Hear, Share and Care". It proposes 7 promises for customer care: respect every customer, be customer oriented at all times, and focus on the customer's needs. It provides insights into each promise such as greeting customers with a smile and listening carefully. The document also proposes events for the campaign such as displaying customer photos to make them feel honored and debates, and estimates a total budget of 1.15 million taka.
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This document summarizes a customer service training presentation. It covers the introduction to customer service, critical skills needed for customer service professionals such as empathy, responsibility, patience, enthusiasm and resilience. It also discusses developing communication techniques across different channels like phone and email. Additionally, it addresses building a customer-first company culture and onboarding new customer service employees through forming, storming, norming and performing stages. The overall goal of the presentation is to explain the importance of customer service and equip employees with the right skills and mindset.
My Resume 2016
University of North Florida from 2014 to present where he earned a Bachelor's degree in Business Management. Previously attended Florida State College of Jacksonville from 2010 to 2014 where he earned an Associate's degree. Skilled in Spanish and has experience in motorcycle racing. Founder of the non-profit Fetch-It-Forward in 2016 which helps dogs get adopted. Currently works as Assistant Manager of the sports shop at Atlantic Beach Country Club since 2014 where he assists members and handles inventory. Previously held various roles including lifeguard, tennis instructor, and childcare worker at Sawgrass Country Club from 2014 to 2014. Also worked in retail including as an Under Armour and Nike representative at Dick's Sporting Goods and sales roles at Abercrom
CV(Badrul)
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This document provides guidance on providing great customer service. It emphasizes exceeding customer expectations, maintaining a professional appearance and positive energy, actively listening to customers, and going above and beyond to satisfy them. Specific tips are given such as making eye contact, repeating back customer needs, and treating each customer as an individual. The role of all staff in creating a positive customer experience is highlighted.
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The document is a resume for Danielle B Watson seeking employment in healthcare. It outlines her objective of finding long-term work where she can grow and provide exceptional customer service. Her skills include strong communication abilities, flexibility, attention to detail, and being hard-working, reliable, and customer-oriented. Her education includes certification as a nursing aide and degrees in phlebotomy. Her work experience includes roles in retail, food service, and home healthcare with responsibilities like customer service, food preparation, stocking, and personal care tasks for patients.
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Telecallers play an important role in sales by initiating contact with potential customers over the phone. While telecallers do good work, there are some small improvements that can help increase sales. The document provides several pointers to help telecallers improve their effectiveness, including focusing on the call, maintaining good posture, calling with a smile, taking breaks between calls, having patience, providing a human touch, offering relevant options, gaining customer trust, and asking for references.
Week10
The document outlines five major points for an instructional guide on operating a retail business: 1) Creating a business plan, 2) Customer service, 3) Using a cash register, 4) Managing inventory, 5) Displaying goods effectively. Each point emphasizes the importance of that task for attracting and retaining customers, such as creating a plan to expand services, providing good customer service to encourage repeat visits, and using a cash register quickly to satisfy customers.
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This document provides sample answers to common interview questions, including questions about oneself, why the applicant wants to work at the company, strengths and weaknesses, why the applicant should be hired, knowledge of the company, reasons for seeking a new job, salary requirements, career goals, and potential questions for the interviewer. The answers emphasize relevant work experience, education, skills, positive attributes, enthusiasm for the role and company, and flexibility on compensation requirements.
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Similar to C ex5
Complete document design exercise 5
The chairman of the company manages business decisions, operations audits, and determines corporate policy and management solutions. He runs the company according to global conditions and coordinates with employees through conferences. Products are promoted through demonstrating their excellent performance compared to competitors and allowing customers to try them. High quality products can be advertised widely so that impressions remain with people and more products can be sold, increasing their worth. The company offers discounts of up to 20% for online purchases and 15% for television purchases to promote sales. Products are securely packaged and defective products are replaced free of charge under warranty. Customers can contact the 24-hour call center for any issues. The company accepts installment plans, cash, credit cards, and checks for payment. Those
Wek11
The chairperson, Zhaofeng Liu, manages the board's business and meetings. He determines the board's composition and responsibilities, and clarifies roles between the board and management. He uses a democratic leadership style, making decisions through group consultation and cooperation.
The company aims to establish itself in a convenient location for easy access and visibility. Product brochures clearly explain offerings, while television commercials promote awareness. Discounts and membership programs provide 10% savings on fees.
Customers can contact customer service by telephone or email regarding any post-sale problems or questions. Installment plans offer flexible payment options. The customer service representative helps customers learn product use, answers questions, and resolves issues through personal visits if
Royf06
The chairperson manages the board's business and ensures effective decision making through consultation. He coordinates with members using a democratic leadership style.
To help customers choose products, the company will establish a visible location, create easy to understand brochures, and advertise on TV. Discounts and membership programs are offered.
An installment plan is available to help customers purchase products. Cash, checks and credit are accepted, and financial difficulties can be addressed through installment options.
Roy11-Cdde5
The chairperson manages the board's business as its facilitator and guide. He determines board composition and responsibilities, plans meetings, and develops the board's effectiveness through democratic consultation.
To help customers choose products, the company will establish a visible location, create easy to understand brochures, and produce TV commercials. Discounts and membership programs offer 10% off regular fees.
The company provides services rather than products but will ensure tenant businesses like restaurants maintain health standards. A refund policy addresses claims, and the customer service representative can help through phone, email, home visits, or clear information. Installment plans offer flexible payment options.
Cdde5
The chairperson, Zhaofeng Liu, manages the board's business through determining composition and responsibilities. He uses a democratic leadership style, favoring group decision-making after consultation.
To help customers choose products, the company will establish a visible location, create easy to understand brochures, and air TV commercials. Discounts and uniform pricing structures are offered.
Customer service representatives can help customers in 5 ways: by teaching product use, answering questions, being available via phone/email, making home visits, and providing polite clear information.
英語１３
Our company's Chairperson is Makoto Nakamura. He manages the business effectively by running it successfully, managing staff effectively, and knowing key business practices. As Chairperson, he is responsible for many tasks including ensuring the right customers are selected and coordinating with other company members.
Complete document design exercise # 4
This document discusses setting up and operating a restaurant business. It provides details on:
1) Advertising the business online by creating a website and outlining 5 points for an effective online presence, such as clearly stating the business purpose.
2) Interview questions that will be asked of potential employees, focusing on determining the best division for an applicant and their relevant experience.
3) Dividing responsibilities among partners, such as managing food, sanitation, developing new menus, and serving customers.
4) Providing after-sales customer service, such as offering coupons, conducting surveys, creating a membership program with benefits, and addressing issues like illnesses or foreign objects found in food.
5) Researching the
Excellent customer service
This document discusses excellent customer service. It begins by explaining that keeping existing customers is more important than attracting new ones, as repeat customers spend more and it costs less to retain them. It then outlines strategies for building customer loyalty like satisfaction and relationships. The document provides tips for good customer service including listening, making promises you can keep, dealing with complaints, and being helpful. It discusses communication skills and provides examples of empathetic and relationship-building phrases. Finally, it offers advice for handling different types of difficult customers through role plays.
Complete dd ex5
The Chairperson, Yu Waragai, manages all aspects of the company including operations, products, finances, and advertising. She coordinates with employees to gather ideas and make final decisions based on her understanding of market trends. As the representative, she ensures the company considers input from all staff.
The document discusses various strategies to help customers choose products, such as partnering with influencers, sales promotions, and advertising on websites and bulletin boards. It also proposes discounts and collecting customer feedback through surveys to improve sales and products.
Products are attractively packaged and come with a 5-year warranty. Customers can contact the company through the website, call center, or by visiting to report issues. Installment plans
C ex4
The document provides instructions and questions for a group project on designing a restaurant business. It includes sections on advertising the business, setting up human resources divisions, dividing responsibilities among partners, providing customer service, and studying the local market and competitors. For advertising, it suggests creating a website with information on the business and coupons. For human resources, it lists potential interview questions. Responsibilities would be divided among managers for finances, food, sanitation, and wait staff. Customer service would include loyalty programs, addressing complaints, and providing discounts to members. Market research methods include visiting local farms and businesses to learn about available ingredients and competitors.
happy_work_place.ppt
This document provides guidance on key aspects of running a happy and successful workplace, including customer service, employee satisfaction, and employer expectations. It emphasizes the importance of listening to customers and employees, being helpful, having well-trained staff, providing excellent customer service, and creating a supportive work environment where employees feel valued. Ensuring customer satisfaction through good food quality, preparation, and presentation is also discussed. Proper hygiene for both employees and food is highlighted as essential to avoid health issues and maintain a positive reputation.
Cdd5
The chairperson, Kazuho Okuyama, manages two divisions of the company - a web shopping site and a PC parts company. He allocates employees to different departments based on their skills. Keiya Kato is placed in management for his delicate sensibility. Eisuke Kamiya heads human resources as he can identify strong candidates. Kentaro Yamamoto leads business due to his powerful work ethic.
To sell products, the company explains each item's unique functions to customers and ensures they know how to use what they purchase. Their high quality products like USB drives and PCs are made using original techniques.
Customers can benefit from promotions through email, mail, and phone advertising.
C ex4
This document discusses setting up and marketing a new restaurant business. It provides details on:
1) Advertising the business online with a website that clearly states the purpose and product details and is optimized for search engines. Coupons and location information would also be included.
2) Interview questions for potential employees, focused on their desired role and relevant experience.
3) Dividing responsibilities among partners for management of finances, food, sanitation, menus, and service.
4) Providing after-sales customer service such as coupons, surveys, a loyalty program, and addressing issues like illness or complaints.
5) Researching local farms and competitors to identify strengths and opportunities to support local businesses.
Customer service level two
Hello viewers, this presentation covers key attributes that makes one successful in delivering good customer service. I have named it as “advanced” because there is a basic presentation that I use to set a firm ground and then transition into this. Most of the data here is not my proprietary but has been looked up on various internet search engines. Hope you find this interesting.
Sales planw1 1
The document outlines a plan to improve customer service issues at Sweetbay supermarkets. It identifies poor reviews about rude staff and lack of product selection. The plan includes revising employee conduct, increasing quality checks, new training programs, and tracking customer satisfaction and habits with loyalty cards. The goal is to provide excellent customer service and satisfy expectations to improve the shopping experience.
Com4
This document discusses setting up and running a restaurant business. It addresses how to advertise the business online, how to interview and hire employees, how to divide responsibilities among partners, how to provide customer service, and how to study the local market and competitors. The document outlines specific points for an online advertising strategy, sample interview questions, ways to divide up management roles like food, sanitation, menus, and service, methods for customer service like loyalty programs and addressing issues, and approaches for learning about local farms, other businesses, and finding strengths.
Customer service
The document discusses the importance of customer service for businesses. It notes that customers are essential for business survival and that customer service refers to any actions that enhance the customer experience. Excellent customer service is crucial for creating new customers, retaining existing customers, and generating referrals. Some key aspects of good customer service include listening to customers, addressing their needs, and providing a positive experience at all points of interaction. Customer satisfaction depends on meeting expectations and creating a pleasant overall impression. The document outlines different types of customers, their needs, and steps to providing excellent ongoing customer service.
How to manage customers and prospects
The document provides guidance on managing customers and prospects. It recommends maintaining a detailed customer database and regularly communicating with customers and prospects through various channels. It stresses the importance of understanding customers, treating them well, offering excellent products and support, and resolving issues promptly to build strong, long-lasting relationships. The goal is to convert prospects to loyal customers who become advocates for the business.
WebQuTest your customer service skills.httpwww.donnae.docx
WebQu
Test your customer service skills.
http://www
.donnaearltraining.com/ Articles/CustomerService Quiz, html
which ultimately evolved into today's portable music devices. If Edison had not developed the phonograph, imagine how life would be without easy access to music.
Employees need to enhance their workplace creativity. Doing so opens doors for new products and increased efficiencies. While creativity is important in the workplace, it is not useful if the new ideas are not acted upon. Innovation is the introduction of a new product. Think of innovation as putting your creative ideas into action. An important element of contributing to the success of any workplace is to continually identify new uses and applications for items and/or situations and then act upon those new ideas. Work on improving your creative and innovative skills in an effort to improve and/or contribute to your company's success.
101
102 Module 2 Workplace Basics
Excellent Customer Service Defined
An important business concept relating to workplace quality is customer service. Customer service is the treatment an employee provides the customer.
Customers expect excellent customer service. They want to be treated with respect and kindness. They not only want but expect employees to be competent, dependable, and responsive. They expect the business environment to be clean, safe, and organized.
A competent employee is an employee who knows the product(s) his or her company offers. Competent employees are able to answer questions when a customer asks. Customers expect employees to be able to help them decide on a purchase by giving them correct information about the product. If you cannot answer a question, direct the customer to another employee who can assist the customer.
Dependable means that you are reliable and taking responsibility to assist a customer. Do not pretend to know something when you do not know the answer to a customer's question. Customers expect you to help them solve their problems. Admit when you do not know the answer. You will gain respect in admitting that you do not know all the answers but are willing to find someone who can assist the customer. If there is a situation in which you seek assistance from another employee when helping a customer, do not just hand the customer over to the other employee without explaining the situation. Whenever possible, stay with the customer and learn from your coworker so that, in the future, you will know the answer the next time someone asks.
A responsive employee provides a customer personal attention. Being responsive means that you are aware of the customer's need, often before the customer even realizes that need. Some customers like to be left alone to shop for a product but want you near if questions arise. Other customers would like you to guide them step by step when purchasing a product. When a customer approaches your area, make every effort to acknowledge the customer as soon as possible. .
Customer service
This document provides information about the importance of customer service. It discusses how keeping existing customers is more important than attracting new customers, as repeat customers spend more and it costs less to retain them. The "ladder of customer loyalty" shows different levels from prospects to advocates. Strategies for building loyalty include satisfying customers and maintaining relationships. Good customer service involves listening to customers, addressing complaints, being helpful and courteous. Specific dos and don'ts are provided for communicating with customers. The document also gives tips for dealing with different types of challenging customers.
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WebQuTest your customer service skills.httpwww.donnae.docx
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Week6 how has_technology_changed
Technology has greatly impacted business in several ways. Communication and information technology has advanced, allowing easy exchange of information using personal computers and outsourcing. The internet in particular has provided inexpensive ways for companies to do business, such as airlines and banks operating online, and some companies have found success through internet business models like online advertising. However, the internet also presents some challenges around privacy and copyright.
Week5 how craigslist_works
Craigslist is a classified advertising website with categories like housing, jobs, and sales. It allows free posting of ads and has built communities in over 450 cities. Craigslist's main advantage is its sense of community, though it faces challenges preventing scam artists. Each year since 1999, Craigslist has grown financially as a powerful force in online classified advertising.
Week4 how amazon_business_works
The document discusses how Amazon works as an e-commerce platform. It describes Amazon's large product selection, personalized recommendations, reviews, and encryption of user data. Additionally, it mentions that Amazon started with books but now retailers can lease space and associates can create mini-stores using Amazon's tools and marketing systems to sell a wide variety of products online.
P ex5
The document provides instructions for a peer review exercise involving reviewing articles about GPS navigation systems. It includes 9 questions requiring responses of at least 75 words each. The questions ask the reviewer to summarize the main ideas, evaluate how clearly the sections are organized, identify what details are included, point out any confusing aspects, assess what is good about the writing, identify any errors, and make suggestions for improving the articles. The reviewer is also asked to identify 3 basic differences between how their group would author a similar document.
P ex2
The document discusses ripping DVDs onto a computer using various software programs. It could be improved by including links to download relevant software, adding titles to each section for clarity, and restructuring the instructions for easier reading and understanding. Specific suggestions are made to clearly label sections and improve the construction of the instructions.
P ex1
The document provides instructions for installing a sound card in a computer. It outlines 7 steps: 1) explaining the organization of content, 2) assessing if sections are clearly labeled, 3) detailing what information is included, 4) identifying any confusing parts, 5) praising the use of section titles, 6) noting errors that need correcting, and 7) providing suggestions for improvement. The peer reviewer suggests adding section titles, restructuring the instructions, and including pictures to clarify difficult parts.
C ex3
This document discusses plans for launching a new restaurant serving local specialties in Aizu, Japan. It identifies several ways the business could help the local community, such as increasing tourism, supporting local agriculture, and giving back profits. Five innovative strategies are outlined to develop the business, like training employees about the region and holding promotional events. The business will advertise through local information services, brochures, online presence, and a customer loyalty point program. The University of Aizu could help by promoting the restaurant on its website and providing management advice. Resources needed include a business plan, staff, ingredients from local farmers, and a manager.
I ex5
An instructional guide is important when selling a product because customers do not know how to use products they have purchased without guidance. The guide allows customers to learn how to use the product without figuring it out themselves, saving them time. A good instructional guide breaks tasks down into clear, simple steps, lists required materials, and is tested by others to ensure it is easy to understand. Companies should research user needs before creating guides to make sure all necessary information is included.
I ex4
The document discusses the importance of feasibility reports in technical communication. It provides reasons for why each component of a feasibility report is important: 1) Technological, economic, legal, operational, and schedule feasibility analyses determine if a proposed system is effective and can be implemented successfully. 2) Cost-benefit analyses evaluate whether benefits outweigh costs. 3) Legal feasibility confirms a system does not violate laws. 4) Operational feasibility measures how well a system solves problems. 5) Schedule feasibility estimates time to develop a system and ensures timelines are appropriate. Reading feasibility reports helps understand necessary components and terminology to write a strong feasibility study.
I ex2
1. The document discusses guidelines for designing effective brochures, noting that brochures should be written from the customer's perspective, be concise using short paragraphs and descriptive language, and include visual elements like pictures.
2. Common mistakes to avoid include long paragraphs, dense text, and improper formatting. Brochures should attract attention and convey key information simply.
3. When designing a technical brochure, write clearly for non-experts, highlight features and benefits, and make it a casual conversation rather than complex text. Technical brochures require clarifying the product or service function.
Sw3 week9-presentation
Group D's document discusses several topics:
1. The importance of developing a business plan for managing a business and achieving success.
2. Key components of a feasibility report for a new project including analyses of technology, economic, legal, operational, and schedule feasibility.
3. Dividing responsibilities in a business such as management of funds, food, sanitation, developing new menus, and serving as waiters.
Sw3 presentation
The document outlines plans for a new restaurant serving local specialties in Aizu, Fukushima. The restaurant aims to allow customers both from the local area and outside to experience dishes using fresh, homegrown ingredients. The business philosophy is to always serve delicious meals and entertain customers with a smile. Success will require understanding customer needs, maintaining clean facilities, and clear communication.
Sw3 week5
The restaurant aims to (1) allow customers to experience local specialties and enjoy meals in a relaxing space, (2) provide fresh, homegrown ingredients in country dishes, and (3) be located near Aizu-Wakamatsu Station for customers to conveniently access local sake, horseradish, and lunch and delivery options ranging in price from 850 to 1050 yen.
Sw3 week3
The group is proposing to open a restaurant serving local specialties in Aizu, Fukushima prefecture. Their goal is to promote awareness of local foods, as younger generations are less familiar with traditional dishes. They have budgeted 10 million yen and will rent space near Aizu Wakamatsu station. Responsibilities will include an ingredients manager, fund manager, and store manager. They are considering creating a website to advertise but are unsure if this is the best approach and are seeking advice.
Sw3 week2
The document provides information from a group discussion on writing business emails and internal memos. It includes summaries of key points from articles on the topic, including guidelines for writing concisely and professionally. Common tips discussed are checking for errors, using clear subject lines, avoiding aggressive or emotional language, and making text easy to read through formatting.
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Mule event processing models | MuleSoft Mysore Meetup #47
Mule event processing models | MuleSoft Mysore Meetup #47
Event Link:- https://meetups.mulesoft.com/events/details/mulesoft-mysore-presents-mule-event-processing-models/
Agenda
● What is event processing in MuleSoft?
● Types of event processing models in Mule 4
● Distinction between the reactive, parallel, blocking & non-blocking processing
For Upcoming Meetups Join Mysore Meetup Group - https://meetups.mulesoft.com/mysore/YouTube:- youtube.com/@mulesoftmysore
Mysore WhatsApp group:- https://chat.whatsapp.com/EhqtHtCC75vCAX7gaO842N
Speaker:-
Shivani Yasaswi - https://www.linkedin.com/in/shivaniyasaswi/
Organizers:-
Shubham Chaurasia - https://www.linkedin.com/in/shubhamchaurasia1/
Giridhar Meka - https://www.linkedin.com/in/giridharmeka
Priya Shaw - https://www.linkedin.com/in/priya-shaw
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Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
Linear Measurements: Instruments used. Linear Measurement by Tape, Ranging out Survey Lines and overcoming Obstructions; Measurements on sloping ground; Tape corrections, conventional symbols. Angular Measurements: Instruments used; Introduction to Compass Surveying, Bearings and Longitude & Latitude of a Line, Introduction to total station.
Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
Chapter 4
Buildings: Selection of site for Buildings, Layout of Building Plan, Types of buildings, Plinth area, carpet area, floor space index, Introduction to building byelaws, concept of sun light & ventilation. Components of Buildings & their functions, Basic concept of R.C.C., Introduction to types of foundation
Chapter 5
Transportation: Introduction to Transportation Engineering; Traffic and Road Safety: Types and Characteristics of Various Modes of Transportation; Various Road Traffic Signs, Causes of Accidents and Road Safety Measures.
Chapter 6
Environmental Engineering: Environmental Pollution, Environmental Acts and Regulations, Functional Concepts of Ecology, Basics of Species, Biodiversity, Ecosystem, Hydrological Cycle; Chemical Cycles: Carbon, Nitrogen & Phosphorus; Energy Flow in Ecosystems.
Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
Text Books:
1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
4. BCP, Surveying volume 1
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Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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C ex5
- 1. Group D: Complete Document Design Exercises #5 A. Who is the Chairperson of the company? How does he/she manages the business? What are the different assignments that he/she takes care off? How does he/she coordinates with other members in the company? (100 words minimum). Our chairperson of the company is general manager of a restaurant. The business divisions are food manager, fund administrator, sanitary manager, developer a new menu and waiter. Each business is following. For food manager, supply the ingredient and avoid outing of stock. Manage to not become stale the ingredient. For fund administrator, estimate earning and spending. Make consideration whether the commodity price is proper. For sanitary manager, keep retiring room clean and clean inside the restaurant. For developer a new menu, create the seasonable menu and following the fashion menu as new menu. For waiter, take a good care of our customer in a polite way. The way of how does our chairperson coordinates with other members in the company is holding firm member accountable for themselves work. B. How would you help customers choose your product? Discuss different strategies that you would like to adopt. Discuss the quality of your products and why it is worth buying? (100 words for all parts combined) When the customers choose our product, the strategy which we would like to adopt to help customer is following. We write the content which show the meal for a limited time only and the recommendation meal and popular in the menu. Our selling product is the dish. The quality of dish is very good. Because of that we use the fresh cooking locally grown ingredient at a time for dish. In addition, we make the dish and consider the nutritional balance for the customer's health. And the food supervisor manages the ingredient on a regular schedule. So, our dish is high quality. C. Discuss a definite discount or promotion for your products that will help to sell your products better? How should the customer take advantage of this offer? (100 words for all parts combined) We schedule the lunch time for a given length of time. And we provide lunch menu cheaper than usual. This plan makes the customer easier to come to our restaurant. And they may visit our restaurant again and again. Especially, customers would be happy be able to have a lunch at a low price in the lunch time. Next, we make the discount ticket with in the flyer. For this, many kinds of age customers will be able to know our information. The customers only to take the discount ticket, when they come to our restaurant. After all, we should think that are these discount plan success. And we should change better in bad points.
- 2. D. How are the products packaged? Is there a warranty for the products? How should the customer contact you if there are problems or questions about the product after it is sold? (100 words for all parts combined) The product that provide at our restaurant is not packaged. Because, soon after making the product, we provide the product to customer. There is a warranty for ingredients that use by our restaurant. We are always discloses the ingredient’s place of origin, process and component, if there is customer’s demand. If there are problems about the product after it is sold, we get a grasp of the problems as soon as possible, and we will exchange the product if necessary and apologize to customer. If there are questions about the product after it is sold, we will listen to questions all you want. E. Is there any installment plan for the products you sell? Is cash / cheque / credit cards acceptable? If a customer has financial difficulties, how could you help him/her buy your products? (100 words for all parts combined) Essentially, we do not treat the installment plan for product we sell. But, sometimes we allow ordinary customers to put it on their tab. In our restaurant, there are two ways of payment which are credit card and cash. We cannot accept checks. But, there are any exceptions for customer who has financial difficulties. For example, we allow such people to pay installment and keep a tab. In addition, we distribute a discount ticket or service ticket of drink on a regular basis for many people can come to our restaurant with a light heart. We exert ourselves to take more flexible response. F. Is there a customer service representative? What is his / her role in the company? Identify 5 different ways that he/she might help the customer? (100 words for all parts combined) There is inquiry counter for customer in our restaurant. We listen to customer’s consultations and complaints on the telephone and E-mail. And, if customers come to our restaurant, expert advisor deal immediate with them. Role of representative is following. ・To check the telephone and E-mail and respond to the consultations and complaints from customer. ・To contact the store manager and work to solve the problems as soon as possible, if there are problems. ・To compile the consultations, the problems and the questions before now in a manual. ・To collect a reform measure for the problems. ・To control about information about customers.