The document outlines five major points for an instructional guide on operating a retail business: 1) Creating a business plan, 2) Customer service, 3) Using a cash register, 4) Managing inventory, 5) Displaying goods effectively. Each point emphasizes the importance of that task for attracting and retaining customers, such as creating a plan to expand services, providing good customer service to encourage repeat visits, and using a cash register quickly to satisfy customers.

1. 1. INFORMATION RESEARCHER -
・major point
1. how to create a report on the plan
2. how to treat with customer
3. how to use a cash register
4. how to manage goods
5. how to display goods
First, how to create a report on the plan is important to expand into a service. When we want to
come lots of people, we need to do some services.
Second, how to treat with customer is important to come again a profitable customer. We need a
profitable to increase the sale.
Next, how to use a cash register is important to be satisfied with customer. It is satisfy for
customer to use a cash retister more quickly.
Next, how to manage goods is important to go bad goods. If we keep goods closely, goods enjoy
a long life-span.
Finally, how to display goods is important to show cleanly.If some goods are set out cleanly,
customer become to buy it.
・Will contribute the final document
These major point are served as a useful reference to make the instructional guide.
・The link between the reference documents and the current project
Each paragraph are to see some people.
2. CONTENT ORGANIZER -
We make up a plan for the final document. We suggest 5 major points that we see
in the final document.
First, we have to think about how to store foods. Because we deal with fresh foods, and they go
bad little by little. So we should think that how long does its item keep and when do we change
foods.
Secondly, we need to use cash register. Because if we carry on our works effectively, we must
use cash register. Many customers hate crowing, so we must not wait for our customers.
Thirdly, we should think training service of our staffs. Because it is very important to teach
concierge service. If we offer a good concierge service, many customers may be satisfied.
Next, we need to concider to display of items. Because good display is make to buy a lot of
items.
Finally, we should think drawing up project book. Because, we have to make a project about
discount service to gather customers. So staffs must understand to write project book.