1. 1
Personal Details
Name & Surname: Zandile Zulu
Nationality: African
Contact numbers (cell & work):
083 732 2020 /011 858 7801
E-mail address:
zandile.zulu@standardbank.coza
zandilezulu43@gmail.com
Qualifications
Qualification (including Matric) Institution Date
Matric
Last School Attended
Highest Standard Passed
Year completed
Subjects
Technical SA College
: Grade12
: Std 10
: 2009
: English
Afrikaans
Economics
Business Economics
Planning Industry N3
2009
2. 2
Career History
Current Employer : Standard Bank
Division: PBB Data Lab
Period: 2014/10/07 to date
Position: Consultant, Compliance and Regulatory Reporting (Data Remediation)
SK Ngwenya Construction
Administrator
Filling of Tenders documents,answering and receiving calls from clients, sites visits and
supervision on site cleaning.
2006 -2008
Department of Education
Assistance examination
Retrieving and despatching ofscripts books
2014 (Jan till Feb 2014)
Summary of current duties and responsibilities:
3. 3
Ensure all correctlycertifiedFICA documentationisinplace.
Ensure complete accuracyinthe executionof all exceptionsreportsrelatedtoHome Loans,Vehicleand
AssetFinance (VAF),CardandTransactional KYCMaintenance functions( N-reports,Freeze/Unfreeze
reports).
Execute all auditrequestsontime,ensuringthataccuracy remainsat100% and an error rate of 0% is
achieved
Performqualitychecksonwrittencommunicationtocustomer related to request for documentation or
informing them of the intention to freeze their accounts.
Produce innovativeideastostreamline internal processesinthe area.
Communicates information to customer calmly and confidentially, and is able to present key points to
the customer in order for client to understand and values to be fulfilled.
Engage IPC Management team to obtain management comments on monthly KYC Compliance Audits
Adapts and plans appropriately to manage own workload
Refer all suspected high risk cases identified issues as soon as possible.
Proactivelyidentifytrendsthatmayaffectthe qualityof dataand ensure corrective actionandescalation
to teamleaderisappliedappropriatelyandtimeously
Ensure that all formsare correctlyIndexed
Priorto correctingor infillinganymissingdata,all datamustbe confirmedagainstaCMF lookupusing
the account numberfromthe image.
In needmanuallycorrectthe pre-populatedindex fieldsbyusingthe informationonthe scannedimage.
Crop all PBB,CIB and RoA signature requests.
Ensure correct customerdetailswhencommittingimagestoFileNet.
Ensure correct segment selectionfordifferentdocumenttypesbefore scanning.
Ensure all Reportsare processedwithinSLA.
Checkall Repositoriesformissing/outstandingmandates.
Ensure all documentsmeetminimumstandardsrequiredfordocumentprocessing.
Assist with any other duties when assigned to you by your Team leader.
Ensure 100% accurate capturingof metricsondashboarddaily.
Responsiblefor accurately updating/referringall card delivery instructionsfor undelivered creditcards.
Accurate updatingand correctingof KYC errors accordingto KYC rules
Accurate combiningof customer profiles and/or linkingaccountsto profiles.
Accurate amendments executed within guidelines
Processingof error types via the SAP Portal.
Differentiate between the different types of validation errors.
Ensure correct internal procedures arefollowed and compliantwith risk
Research individual customer details usingtheappropriatesystems
Undertake ad-hoc duties as allocated from time to time
4. 4
Technology used:
HenQ
Indexing
Microsoft Office ( Outlook, Word, Excel and PowerPoint)
Customer 1st
KYC web tool
FileNet
SAP
Sharedrive
Achievements / Accomplishments / Value add:
Being chosen as a Fun Committee Member
Compliance training course certificate (Standard Bank group)
Employment References
Contact Person Organisation / Company Contact Detail
Gary Davy ( team Leader)
Thabani Shange (assistancedirector)
Bongiwe Magwaza(chief admin
cleck)
Pinkie Tendani
Standard Bank CVOP
Department of Education
Department of Education
SK Ngwenya Construction Company
CC
079 080 0388/ 0118587801
011 403 1334
011 403 8732
011 942 3880 /081 497 2758