The document discusses business processes and how information and communication technologies (ICT) can impact innovation in business processes. It provides examples of how companies like Walmart, FedEx, and UPS have used ICT to improve key business processes and better serve customers. The document also discusses different layers of ICT architecture and how companies can leverage different layers to gain competitive advantages.

1. The enablers of innovation Business Processes

7. How to improve our bp – ict idea From Wikipedia.com, the free encyklopedia: Information and communication technologies (ICT) is an umbrella term that includes all technologies for the manipulation and communication of information. The term is sometimes used in preference to Information Technology (IT), particularly in two communities: education and government . In the common usage it is often assumed that ICT is synonymous with IT . ICT in fact encompasses any medium to record information (magnetic disk/tape, optical disks (CD/DVD), flash memory etc. and arguably also paper records); technology for broadcasting information - radio, television; and technology for communicating through voice and sound or images - microphone, camera, loudspeaker, telephone to cellular phones.

9. Ict impact on innovation

10. The ict simple architecure Layer 1 Layer 2 Layer 3 Layer 4 Propiertary and standard analytics Ict applications Private architecure, e.g. software and hardware platforms Public architecture, e.g. telecommunications

13. ict in bp’es Examples of usage

15. Examples of usage ict in bp’es First of all is Wal-Mart . It uses its logistic capabilities to manage its global supply chains. IT is able to stock their stores from USA to China to supply local needs. It has largest commercial database. Wal-Mart today creates value by managing the underlying information flows in a global supply chains. Its senior management knows that ability to translate business model into business processes and importance of ICT is crucial for its success.

17. Examples of usage ict in bp’es FedEx . This company allows invidual customers track their package at every event or allow large customers to reroute a package. FedEx together with its partners abroad, allows package tracking in over 150 countries as well as dealing with different customs rules firmly.

19. Examples of usage ict in bp’es UPS spun off a new business, a logistic business based on its internally developed capability. It handles reverse logistic, spare parts inventory and customer services for Toshiba. UPS works with several local PC repair shops but the UPS is responsible for final customer experience It manage the whole process – from customer call to getting the machine serviced.

21. Examples of usage ict in bp’es eBay goes one step further. It allows key customers (sellers and buyers) to participate in designing their platform and thus be more and more user-friendly and transparent. Ebay’s CEO and top managers meet with customers groups through their eBay Voices and read their emails daily. Most companies , seeking cost reduction, outsource IT operation. However, outsourcing some ICT layer are correct, indiscriminate outsourcing may jeopardize firms’ ability to get R=G, much less N=1. Moving in both directions is important but senior management should asses current capabilities and assign priority to their migration in these directions.

22. Erp systems – part of ICT Enterprise resource planning (ERP) is a company-wide computer software system used to manage and coordinate all the resources, information, and functions of a business from shared data stores. An ERP system has a service-oriented architecture with modular hardware and software units or "services" that communicate on a local area network. The modular design allows a business to add or reconfigure modules (perhaps from different vendors) while preserving data integrity in one shared database that may be centralized or distributed. A simple list of world’s known ERP systems : http://en.wikipedia.org/wiki/List_of_ERP_software_packages

23. Case study – icici bank ICICI Bank - is India's largest private sector bank by market capitalization and second largest overall in terms of assets. Bank has total assets of about USD 77 billion (at the end of December 2008), a network of over 1,400 branches, 22 regional offices and 49 regional processing centers, about 4,644 ATMs (at the end of December 2008), and 24 million customers (at the end of July 2007). ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and specialised subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. ICICI Bank is also the largest issuer of credit cards in India. Icici bank - Industrial Credit and Investment Corporation of India

25. 2nd Case study – gibson Case Study of implementing an ERP system of Microsoft Dynamics Film 03:11 length

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