The document outlines the agenda for a seminar on business continuity. It includes presentations on market research, best practices for business continuity management, and customer cases from various organizations. There will be a break followed by three presentations from customers on their business continuity strategies, and a walking dinner will conclude the event.

1. #BMIT
Welcome
Seminar Business Continuity

2. Smart Business Strategies

5. Business Meets IT - Agenda
• 9.30: Market Research: William Visterin, Smart Business Strategies
• 10.00: Chris De Blende, PwC
Business Continuity Management: do’s & don’ts
• 10.30: Break
• 11.00: Customer Case - Daniel Meeüs, AG Insurance
• 11.30: Customer Case – Maarten Smulders, Atos Worldline
• 12.00: Customer Case – Albert Brouwer, KPN
• 12.30: Walking Dinner

6. Business
Continuity
in Belgium

7. Business continuity is the activity
performed by an organization
to ensure
that critical business functions
will be available
to customers, suppliers, regulators,
and other entities that must have
access to those functions.
Business continuity is not
something implemented at the time
of a disaster.

8. The ultimate disaster…

10. “I know it’s
(very) good for
me, but I don’t
like it”

12. Top 5 IT projects in Belgium
What are your main IT priorities for next 12 months?
1.) Upgrade pc environment (Windows, Office)
2.) Consolidation of existing IT Infrastructure (virtualisation,…)
3.) Enterprise software (ERP, CRM,…)
4.) Upgrade disaster recovery & business continuity
capabilities
5.) Upgrade security infrastructure (firewall, antimaleware,…)
Smart Business Strategies, 2011

14. Trends

15. While we
were
sleeping…

16. It’s a digital world

22. It’s becoming
even more digital…

27. Scott:
”It took me
three days
to figure out
that there was
another side
to the tape.”

28. And…
what about Business Continuity?

30. “Around 90 procent
of disasters
are IT issues”
IDC, 2008

31. Business Continuity in Europe
Rank these causes of unscheduled application downtime based on which would have the
greatest impact on your organization's ability to function.
EUROPE More Impact Less Impact
Application Failure 49% 2%
OS Failure 37% 2%
Hardware Failure 37% 4%
Network Outage 42% 2%
Power Outage 29% 8%
Natural Disaster 22% 18%
Denial of Service Attack 14% 20%
Terrorism 23% 27%

32. Misperception is changing because:
• Better awareness, identify, measure and quantify risks
• Better understanding of the economic impact of disasters
and events (335 disasters and with 100 billion $ damage in US, China, France,…)
• Government & industry regulations (22 US regulations to adress DR/BC)
• Answer to our partners and customers (preparedness audit requests)
• Risk for single point of failure (consolidation)
• Less tolerance for downtime and data loss
Forrester, 2011

35. Research

36. Research
1.) Infrastructure
2.) Security
3.) Application Development
4.) Disaster Recovery

37. Market Research
• Smart Business Strategies & InSites
Consulting (june 2012).
N = 400,
about infrastructure
• Computer Profile (october 2012)
N = 28.500
about security

38. Market Research
• ZDNet.be, N = 220
about disaster recovery
• Coleman Parkes, N= 50
about application development

39. Research
Infrastructure

42. Cloud

43. Server

44. Storage

45. Research
Security

46. Show me the money

50. Research
Application
Development

52. How users and programmers see each other

55. Worst jobs to have?

56. Worst jobs to have? *
1. Phone sex operator
2. Ferry cabin cleaner
3. IT-manager
* Indianapolis Business Journal

58. Research
1.) Infrastructure
2.) Security
3.) Application Development
4,) Disaster Recovery

59. Research
Application
Development

60. Research Application Development
74% geeft aan dat zij te kampen hebben
met een personeelstekort.
44% van de organisaties vindt regelmatig
bugs in nieuwe releases op het moment
dat deze in gebruik zijn genomen.
Coleman Parkes, N= 50

61. Research Application Development (bis)
56% nood aan mobiele en cloud-applicaties
leidt tot een versnelling in ontwikkeling
van nieuwe applicatie-releases.
44% vindt dat het budget niet in verhouding
staat met vereisten rond beschikbaarheid
en nieuwe functionaliteit aan applicaties.

63. “I think we need to come up with a
new approach to business continuity”

64. Research
Disaster recovery

65. Typical senior executive reaction:
“I know there’s a risk of XYZ
event,…
but it hasn’t happened yet”

66. Business Continuity in Belgium
Heeft u al een ‘disaster’ meegemaakt
op kantoor? (downtime, panne,…)
20% - Ja, meermaals
23% - Ja, één keer
53% - Neen, nog nooit
4% - Weet niet
Source: Smart Business Strategies, 2011

67. Disaster recovery in Belgium
Beschikt u in uw bedrijf over een
disaster recovery plan?
66% - Ja
14% - Neen, maar staat op de planning
17% - Neen, niet gepland
3% - Weet niet
Source: Smart Business Strategies, 2011

68. Business Continuity in Europe
Between
75% and 80%
73.4 percent said that their organization did have a plan.
…organization with a disaster
recovery plan.
Source: Business Continuity Central

69. Still a way to go…

70. And finally…

72. “Denial is not a river in Egypt”

73. “Never waste a crisis”

74. “Never waste a crisis”

75. Kind regards,
Thank You!
@wvisterin

76. Business Meets IT - Agenda
• 9.30: Market Research: William Visterin, Smart Business Strategies
• 10.00:Chris De Blende, PwC
Business Continuity Management: do’s & don’ts
• 10.30: Break
• 11.00: Customer Case - Daniel Meeüs, AG Insurance
• 11.30: Customer Case – Maarten Smulders, Atos Worldline
• 12.00: Customer Case – Albert Brouwer, KPN
• 12.30: Walking Dinner