#BMIT


Welcome
Seminar Business Continuity
Smart Business Strategies
Business Meets IT - Agenda

•   9.30: Market Research: William Visterin, Smart Business Strategies


•   10.00: Chris De Blende, PwC
    Business Continuity Management: do’s & don’ts


•   10.30: Break


•   11.00: Customer Case - Daniel Meeüs, AG Insurance

•   11.30: Customer Case – Maarten Smulders, Atos Worldline

•   12.00: Customer Case – Albert Brouwer, KPN


•   12.30: Walking Dinner
Business
Continuity
 in Belgium
Business continuity is the activity
performed by an organization
to ensure
that critical business functions
will be available
to customers, suppliers, regulators,
and other entities that must have
access to those functions.


Business continuity is not
something implemented at the time
of a disaster.
The ultimate disaster…
“I know it’s
(very) good for
me, but I don’t
     like it”
Top 5 IT projects in Belgium
What are your main IT priorities for next 12 months?


1.) Upgrade pc environment (Windows, Office)


2.) Consolidation of existing IT Infrastructure (virtualisation,…)


3.) Enterprise software (ERP, CRM,…)


4.) Upgrade disaster recovery & business continuity
   capabilities


5.) Upgrade security infrastructure (firewall, antimaleware,…)




      Smart Business Strategies, 2011
Trends
While we
   were
sleeping…
It’s a digital world
It’s becoming
even more digital…
Scott:
   ”It took me
   three days
 to figure out
that there was
 another side
  to the tape.”
And…
what about Business Continuity?
“Around 90 procent
    of disasters
   are IT issues”
      IDC, 2008
Business Continuity in Europe

    Rank these causes of unscheduled application downtime based on which would have the
    greatest impact on your organization's ability to function.




EUROPE                                                        More Impact     Less Impact

Application Failure                                               49%            2%

OS Failure                                                        37%            2%

Hardware Failure                                                  37%            4%

Network Outage                                                    42%            2%

Power Outage                                                      29%            8%

Natural Disaster                                                  22%           18%

Denial of Service Attack                                          14%           20%

Terrorism                                                         23%           27%
Misperception is changing because:

•   Better awareness, identify, measure and quantify risks

•   Better understanding of the economic impact of disasters
    and events (335 disasters and with 100 billion $ damage in US, China, France,…)
•   Government & industry regulations                 (22 US regulations to adress DR/BC)


•   Answer to our partners and customers                       (preparedness audit requests)


•   Risk for single point of failure         (consolidation)


•   Less tolerance for downtime and data loss



           Forrester, 2011
Research
Research

1.) Infrastructure

2.) Security

3.) Application Development

4.) Disaster Recovery
Market Research

•   Smart Business Strategies & InSites
    Consulting (june 2012).
    N = 400,
    about infrastructure

•   Computer Profile (october 2012)
    N = 28.500
    about security
Market Research

•   ZDNet.be, N = 220
    about disaster recovery

•   Coleman Parkes, N= 50
    about application development
Research

Infrastructure
Cloud
Server
Storage
Research

Security
Show me the money
Research

 Application
Development
How users and programmers see each other
Worst jobs to have?
Worst jobs to have? *



1.   Phone sex operator

2.   Ferry cabin cleaner

3.   IT-manager


     *   Indianapolis Business Journal
Research

1.) Infrastructure

2.) Security

3.) Application Development

4,) Disaster Recovery
Research

 Application
Development
Research Application Development


74% geeft aan dat zij te kampen hebben
  met een personeelstekort.




44% van de organisaties vindt regelmatig
  bugs in nieuwe releases op het moment
  dat deze in gebruik zijn genomen.


Coleman Parkes, N= 50
Research Application Development (bis)



56% nood aan mobiele en cloud-applicaties
 leidt tot een versnelling in ontwikkeling
 van nieuwe applicatie-releases.


44% vindt dat het budget niet in verhouding
  staat met vereisten rond beschikbaarheid
  en nieuwe functionaliteit aan applicaties.
“I think we need to come up with a
new approach to business continuity”
Research

Disaster recovery
Typical senior executive reaction:




“I know there’s a risk of XYZ
  event,…

  but it hasn’t happened yet”
Business Continuity in Belgium

 Heeft u al een ‘disaster’ meegemaakt
 op kantoor? (downtime, panne,…)

20% - Ja, meermaals

23% - Ja, één keer

53% - Neen, nog nooit

4% - Weet niet

Source: Smart Business Strategies, 2011
Disaster recovery in Belgium

 Beschikt u in uw bedrijf over een
     disaster recovery plan?

66% - Ja

14% - Neen, maar staat op de planning

17% - Neen, niet gepland

3% - Weet niet
 Source: Smart Business Strategies, 2011
Business Continuity in Europe



Between
75% and 80%
                   73.4 percent said that their organization did have a plan.

…organization with a disaster
recovery plan.



Source: Business Continuity Central
Still a way to go…
And finally…
“Denial is not a river in Egypt”
“Never waste a crisis”
“Never waste a crisis”
Kind regards,




Thank You!

@wvisterin
Business Meets IT - Agenda

•   9.30: Market Research: William Visterin, Smart Business Strategies


•   10.00:Chris De Blende, PwC
    Business Continuity Management: do’s & don’ts


•   10.30: Break


•   11.00: Customer Case - Daniel Meeüs, AG Insurance

•   11.30: Customer Case – Maarten Smulders, Atos Worldline

•   12.00: Customer Case – Albert Brouwer, KPN


•   12.30: Walking Dinner

Business Meets IT presentation: Business Continuity

  • 1.
  • 2.
  • 5.
    Business Meets IT- Agenda • 9.30: Market Research: William Visterin, Smart Business Strategies • 10.00: Chris De Blende, PwC Business Continuity Management: do’s & don’ts • 10.30: Break • 11.00: Customer Case - Daniel Meeüs, AG Insurance • 11.30: Customer Case – Maarten Smulders, Atos Worldline • 12.00: Customer Case – Albert Brouwer, KPN • 12.30: Walking Dinner
  • 6.
  • 7.
    Business continuity isthe activity performed by an organization to ensure that critical business functions will be available to customers, suppliers, regulators, and other entities that must have access to those functions. Business continuity is not something implemented at the time of a disaster.
  • 8.
  • 10.
    “I know it’s (very)good for me, but I don’t like it”
  • 12.
    Top 5 ITprojects in Belgium What are your main IT priorities for next 12 months? 1.) Upgrade pc environment (Windows, Office) 2.) Consolidation of existing IT Infrastructure (virtualisation,…) 3.) Enterprise software (ERP, CRM,…) 4.) Upgrade disaster recovery & business continuity capabilities 5.) Upgrade security infrastructure (firewall, antimaleware,…) Smart Business Strategies, 2011
  • 14.
  • 15.
    While we were sleeping…
  • 16.
  • 22.
  • 27.
    Scott: ”It took me three days to figure out that there was another side to the tape.”
  • 28.
  • 30.
    “Around 90 procent of disasters are IT issues” IDC, 2008
  • 31.
    Business Continuity inEurope Rank these causes of unscheduled application downtime based on which would have the greatest impact on your organization's ability to function. EUROPE More Impact Less Impact Application Failure 49% 2% OS Failure 37% 2% Hardware Failure 37% 4% Network Outage 42% 2% Power Outage 29% 8% Natural Disaster 22% 18% Denial of Service Attack 14% 20% Terrorism 23% 27%
  • 32.
    Misperception is changingbecause: • Better awareness, identify, measure and quantify risks • Better understanding of the economic impact of disasters and events (335 disasters and with 100 billion $ damage in US, China, France,…) • Government & industry regulations (22 US regulations to adress DR/BC) • Answer to our partners and customers (preparedness audit requests) • Risk for single point of failure (consolidation) • Less tolerance for downtime and data loss Forrester, 2011
  • 35.
  • 36.
    Research 1.) Infrastructure 2.) Security 3.)Application Development 4.) Disaster Recovery
  • 37.
    Market Research • Smart Business Strategies & InSites Consulting (june 2012). N = 400, about infrastructure • Computer Profile (october 2012) N = 28.500 about security
  • 38.
    Market Research • ZDNet.be, N = 220 about disaster recovery • Coleman Parkes, N= 50 about application development
  • 39.
  • 42.
  • 43.
  • 44.
  • 45.
  • 46.
  • 50.
  • 52.
    How users andprogrammers see each other
  • 55.
  • 56.
    Worst jobs tohave? * 1. Phone sex operator 2. Ferry cabin cleaner 3. IT-manager * Indianapolis Business Journal
  • 58.
    Research 1.) Infrastructure 2.) Security 3.)Application Development 4,) Disaster Recovery
  • 59.
  • 60.
    Research Application Development 74%geeft aan dat zij te kampen hebben met een personeelstekort. 44% van de organisaties vindt regelmatig bugs in nieuwe releases op het moment dat deze in gebruik zijn genomen. Coleman Parkes, N= 50
  • 61.
    Research Application Development(bis) 56% nood aan mobiele en cloud-applicaties leidt tot een versnelling in ontwikkeling van nieuwe applicatie-releases. 44% vindt dat het budget niet in verhouding staat met vereisten rond beschikbaarheid en nieuwe functionaliteit aan applicaties.
  • 63.
    “I think weneed to come up with a new approach to business continuity”
  • 64.
  • 65.
    Typical senior executivereaction: “I know there’s a risk of XYZ event,… but it hasn’t happened yet”
  • 66.
    Business Continuity inBelgium Heeft u al een ‘disaster’ meegemaakt op kantoor? (downtime, panne,…) 20% - Ja, meermaals 23% - Ja, één keer 53% - Neen, nog nooit 4% - Weet niet Source: Smart Business Strategies, 2011
  • 67.
    Disaster recovery inBelgium Beschikt u in uw bedrijf over een disaster recovery plan? 66% - Ja 14% - Neen, maar staat op de planning 17% - Neen, niet gepland 3% - Weet niet Source: Smart Business Strategies, 2011
  • 68.
    Business Continuity inEurope Between 75% and 80% 73.4 percent said that their organization did have a plan. …organization with a disaster recovery plan. Source: Business Continuity Central
  • 69.
    Still a wayto go…
  • 70.
  • 72.
    “Denial is nota river in Egypt”
  • 73.
  • 74.
  • 75.
  • 76.
    Business Meets IT- Agenda • 9.30: Market Research: William Visterin, Smart Business Strategies • 10.00:Chris De Blende, PwC Business Continuity Management: do’s & don’ts • 10.30: Break • 11.00: Customer Case - Daniel Meeüs, AG Insurance • 11.30: Customer Case – Maarten Smulders, Atos Worldline • 12.00: Customer Case – Albert Brouwer, KPN • 12.30: Walking Dinner

Editor's Notes

  • #16 Digitalisering heeft zich in onze economie de laatste jaren doorgezet: luchtvaart, E-commerce en ook media (Newsweek)