How one of the largest BPO companies successfully hired 7000+ front-line executives using a combination of technology and award-winning predictive assessment tools

1. Business Impact Study
GLOBAL TALENT METRICS
HOW A LEADING BPO IS LEVERAGING ASSESSMENT
TOOLS & TECHNOLOGY TO MAKE EFFECTIVE
HIRING DECISIONS

2. The Challenge
As the largest front line hiring organization the company was incurring
significant hiring costs due to a high dependence on channel partners for
60% of its hiring needs. The costs incurred additionally as a result of
employee turnover only resulted in significant underperformance from the
HR organization.
Solution
By deploying a combination of sourcing technology and predictive assessment tools from the award
winning STAR™ (System for Talent Attraction and Retention ) platform, the organization successfully
hired +7000 front line employees in the last 12 months and reduced its dependence on channel
partners as low as 25%. How did we help?
1. Improved sourcing technology - Reduced dependancy on Channel Partners
2. Re ordering assessment tools reduced cost per assessment
3. Introduced Predictive Attrition tool - Reduced offer drops and early attrition by 50%
4. Reduction in direct and indirect cost - 50% reduction in internal staff
5. Significantly enhance predictability and control of talent Supply chain
Improved Sourcing through Technology Attrition Prediction Tool - Reduced offer
drops and early attrition by 50%
Email to contactus@stargtm.com for other client business impact studies

3. How Effective Are Your Company's
Strategic Talent Acquisition Initiatives?
The time has come for HR professionals to move from talking about the
need to become strategic business partners to delivering by designing and
executing talent initiatives that are strategic in nature. CEOs have come to
realize that they need to get their talent management initiatives right; to
execute their strategic objectives. But what does getting it ‘right’ mean
when it comes to a company's talent management initiatives?
“Are your talent acquisition processes working? Are they effective?
BPO is no longer an optional strategy but it is a strategic necessity globally. BPO and IT continue to find
favour with organizations looking to slash costs and raise productivity. Low labour costs, a huge pool of
skilled manpower, and abundant natural resources make India a highly competitive manufacturing base
for global exports in addition to catering to the vast domestic market.
The industry is surging ahead under this confidence and coping with the process of hiring large numbers.
For such high performing organizations, attracting, hiring and retaining the right talent is a decisive
function altogether. Finding the right kind of employee is quite a challenge and tougher still is the task of
keeping the hiring cost low.
The high hiring cost has been largely caused by the high rate of employee turnover. Typically, top BPO
companies spend a significant amount of money to hire droves of people. The average per person hiring
cost being in the Rs 10,000-Rs 12,000 range, the top 10 BPO players alone spend a massive Rs 50
crore to Rs 60 crore every year on hiring.

4. Global Talent Metrics
Global Talent Metrics is a human resource information services company,
dedicated to helping organizations and individuals make better hiring
decisions with greater confidence and control.
Our vision is for Global Talent Metrics' psychometrics, HR analytics and
technology to become a necessary part of every organization's hiring
decisions. We are committed to developing the highest quality, scientific
and powerful tools for the Indian market by combining 30 years of proven
science and experience with the most demanding customers, with India
centric research and data.
Our product line – STAR™ is based on 30 years of scientific heritage. We
believe hiring is not perfect, but is a science, and we can help employers
significantly reduce the cost of wrong hires, promotions and selections.
Winner of the 2010 RASBIC Award for the "Best Recruiting Evaluation Technique"
INDIA USA
505, 5th Floor, 500 Winderley Place
Barton Cneter Suite 244,
No.84, M G Road Maitland
Bangalore 560 001 Florida 32751
For more information on STAR™, India's pioneering Hiring Risk Management System from Global Talent Metrics
SM/GTM/20100427/CS-002
write to : contactus@stargtm.com www.stargtm.com