This document provides guidelines for addressing people formally, exchanging business cards, making business phone calls, and conducting business handshakes. It recommends using titles like Mr., Mrs., Miss., or Ms. when addressing people formally and by last name. Business cards should be exchanged at the beginning or end of meetings and presented with both hands. When making business phone calls, identify yourself immediately and be polite by saying please, thank you, hello, and goodbye. Handshakes should involve a one-handed grip with an introduction and polite ending.

2. ADDRESING
PEOPLE
 Always keep it formal
 Use Mr.,Mrs.,Miss.,Ms when you know their
last name
 Use professional address wherever
applicable.

3.  Sometimes you can just use first name
 If you are still not sure,don’t hesitate to ask
them.

4. *
*Business cards are an internationally
recognised means of presenting personal
contact.
*When travelling abroad for business it is
advisable to have one side of your business
card translated into the appropriate language.
*Business cards are generally exchanged at the
beginning of or at the end of an initial
meeting.
*While presenting it should be present in both
hands

5. • Check the number carefully & then dial it
correctly .
• Don’t ask them to wait the moment that they
answer .
• Identify yourself immediately. Don’t make them
guess who is calling
• If you have dialled a wrong number,
apologise. Don’t just hang up
• Observe courtesies like “Hello, Please, Thank
you and Good bye”

6. BUSINESS HANDSHAKE
ETIQUETTE
Begin With an Oral Introduction of Yourself
Do Not Use a Forceful Grip
one hand is better than two
one hand is better than two
Ending a Handshake