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Survey Results: Trends in the Use of
     Collaboration in BI Tools

              Wayne Eckerson
       Principal, BI Leader Consulting

               January, 2012
Respondent Profile

        BI or IT Professional                                          69%




                BI Consultant              23%




          BI Sponsor or User      8%


Based on 227 respondents, BI Leadership Forum, January 2012 (www.bileadership.com).


  www.bileader.com
Do you think collaboration tools can
improve analysis and decision making?

       Yes                       87%




       No    3%




  Not sure        10%
Is collaboration part of the criteria
used to select your BI tools?
                  Next BI Tool    Current BI Tool


                                                    58%
      Yes
                  16%



            9%
      No
                                                          74%



                                 33%
 Not sure
            10%
Have you implemented collaboration
software?
                 Collaborative BI         Collaboration Platform


                                                   45%
      Yes
                                                                   70%



                                                42%
      No
                                    28%



                     13%
 Not Sure
            2%
Percentage of users who don’t use
available collaboration features

             Collaborative BI tools         26%




Stand-alone collaboration platform    11%
Types of collaboration by platform
                  When Analyzing Data      When Making Decisions

                           Send email                                    82%
                                                                   67%

                        Hold meetings                                    80%
                                                                               92%

                     Make phone calls                          60%
                                                             55%
 Use a general-purpose collaboration                   26%
              platform                           17%

     They generally don't collaborate            17%
                                           8%

Use collaboration features of a BI tool          16%
                                               11%

                                Other     4%
                                          3%
Ranking of desired BI collaboration features
                        Annotate content                                        67%
                                                                             62%
                      Shared workspaces                                     60%
                                                                           58%
           Save current views (snapshots)                               52%
                                                                       50%
                  Suggest causes of alerts                           47%
                                                                     47%
Attach content to a comment or workspace                           44%
                                                                39%
               Publish content to a server                      39%
                                                                39%
    Attach bookmarks and links to content                       38%
                                                                38%
      Decision tools (e.g., SWOT, pro/con)                     37%
                                                             34%
         Connect to people or workspaces                    32%
                                                           31%
                                Favorites                  31%
                                                     21%
           Stream updates of connections            20%
                                                  17%
                                   Other     5%
Ranking of Collaborative BI Features by Actual Usage
        Publish content to a server                                                35%
                                                                             28%
       Send "live" content via email                                      26%
                                                                         25%
                         Comments                                  22%
                                                             19%
                  Annotate content                     16%
                                                      15%
              Threaded discussions                    15%
                                                     14%
                          Statistics               13%
                                                 11%
                              Wikis         7%
                                            7%
                            Ratings        6%
                                           6%
Suggest people or content to follow      4%
                                         4%
Decision tools (e.g., SWOT, pro/con)     4%
                                        3%
    Stream updates of connections       3%
                                        3%
                             Other      3%
                                       2%
Collaboration Platform        Collaborative BI
                         Shared workspaces                               28%                 55%
                Publish content to a server                                     35%    49%
                  Instant messaging or chat         7%                          35%
                       Threaded discussions                 15%           29%
                                       Wikis        7%                  27%
                                 Comments                          21%
                                                                    22%
                          Web conferencing          6%             21%
          Connect to people or workspaces         4%             19%
Attach content to a comment or workspace                 11% 17%
                    View user profile pages     2%             17%
     Attach bookmarks and links to content                    16%
                                                             15%
                           Annotate content               12% 16%
                                                         11%
                                      NONE
               Send "live" content via email            10%
                                                                       25%      Collaboration
                                                                        26%
                                   Favorites            10% 14%                 Features
                                   Statistics           10%13%
             Save current views (snapshots)           8%         19%
                                                                                Implemented
                                     Ratings        6%8%
        Suggest people or content to follow       4% 8%
                                      Other      3%5%
        Decision tools (e.g., SWOT, pro/con)     3%
                                                  4%
                    Suggest causes of alerts     3%
                                                 3%
            Stream updates of connections        3%
                                                 3%
                    Recommend next steps         3%
                                                 3%
Collaboration by type of user
                          BI Collaboration        Collaboration Platforms

        Power Users (business analysts, report                                      84%
                    developers)                                                   77%

          Casual Users (executives, managers)                       34%
                                                                            57%

External Users (customers, partners, suppliers)         11%
                                                           18%

                            Front-line workers              14%
                                                                  30%

                                IT department                         38%
                                                                            56%

                                         None         6%
                                                     4.3%

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Collaboration Survey results

  • 1. Survey Results: Trends in the Use of Collaboration in BI Tools Wayne Eckerson Principal, BI Leader Consulting January, 2012
  • 2. Respondent Profile BI or IT Professional 69% BI Consultant 23% BI Sponsor or User 8% Based on 227 respondents, BI Leadership Forum, January 2012 (www.bileadership.com). www.bileader.com
  • 3. Do you think collaboration tools can improve analysis and decision making? Yes 87% No 3% Not sure 10%
  • 4. Is collaboration part of the criteria used to select your BI tools? Next BI Tool Current BI Tool 58% Yes 16% 9% No 74% 33% Not sure 10%
  • 5. Have you implemented collaboration software? Collaborative BI Collaboration Platform 45% Yes 70% 42% No 28% 13% Not Sure 2%
  • 6. Percentage of users who don’t use available collaboration features Collaborative BI tools 26% Stand-alone collaboration platform 11%
  • 7. Types of collaboration by platform When Analyzing Data When Making Decisions Send email 82% 67% Hold meetings 80% 92% Make phone calls 60% 55% Use a general-purpose collaboration 26% platform 17% They generally don't collaborate 17% 8% Use collaboration features of a BI tool 16% 11% Other 4% 3%
  • 8. Ranking of desired BI collaboration features Annotate content 67% 62% Shared workspaces 60% 58% Save current views (snapshots) 52% 50% Suggest causes of alerts 47% 47% Attach content to a comment or workspace 44% 39% Publish content to a server 39% 39% Attach bookmarks and links to content 38% 38% Decision tools (e.g., SWOT, pro/con) 37% 34% Connect to people or workspaces 32% 31% Favorites 31% 21% Stream updates of connections 20% 17% Other 5%
  • 9. Ranking of Collaborative BI Features by Actual Usage Publish content to a server 35% 28% Send "live" content via email 26% 25% Comments 22% 19% Annotate content 16% 15% Threaded discussions 15% 14% Statistics 13% 11% Wikis 7% 7% Ratings 6% 6% Suggest people or content to follow 4% 4% Decision tools (e.g., SWOT, pro/con) 4% 3% Stream updates of connections 3% 3% Other 3% 2%
  • 10. Collaboration Platform Collaborative BI Shared workspaces 28% 55% Publish content to a server 35% 49% Instant messaging or chat 7% 35% Threaded discussions 15% 29% Wikis 7% 27% Comments 21% 22% Web conferencing 6% 21% Connect to people or workspaces 4% 19% Attach content to a comment or workspace 11% 17% View user profile pages 2% 17% Attach bookmarks and links to content 16% 15% Annotate content 12% 16% 11% NONE Send "live" content via email 10% 25% Collaboration 26% Favorites 10% 14% Features Statistics 10%13% Save current views (snapshots) 8% 19% Implemented Ratings 6%8% Suggest people or content to follow 4% 8% Other 3%5% Decision tools (e.g., SWOT, pro/con) 3% 4% Suggest causes of alerts 3% 3% Stream updates of connections 3% 3% Recommend next steps 3% 3%
  • 11. Collaboration by type of user BI Collaboration Collaboration Platforms Power Users (business analysts, report 84% developers) 77% Casual Users (executives, managers) 34% 57% External Users (customers, partners, suppliers) 11% 18% Front-line workers 14% 30% IT department 38% 56% None 6% 4.3%