VisionLed Consulting provides end-to-end solutions for products and services through agile teams. Their presentation discusses the need for business agility and a hybrid centralized-decentralized model. Their approach emphasizes 7 principles: continuous improvement, empowering people, autonomous teams, simplifying processes, being data-driven, quick delivery through iteration, and work-in-progress management. Techniques include value stream mapping, minimum viable processes, customer metrics, experiments, and kanban boards. The goal is to shift from top-down governance to empowered agile teams through a structured set of rules and roadmap for organizational transformation.

1. Business Agility
For Business Leaders
#ISSLearningDay2018
Jamie Donoghue, VisionLed Consulting
13 July 2018

2. Who we are and what do we do
jamie@visionled.co krist@visionled.co
We build the teams that can deliver end-to-end solutions for your Products and Services

3. Agenda
• Why do we need Business Agility?
• What is our approach?
• Q&A
#ISSLearningDay2018

4. Why Do we Need Business Agility?

5. Agile Will Save Us!

6. Is it Working?
http://www.singstat.gov.sg/statistics/browse-by-theme/enterprises-tables

7. Why Not???
+

8. Centralised (High Stability)
Accountability is clearly defined through
hierarchy
Easier standardisation and compliance
through consistent policies, processes
and procedures
Enables tight financial control
Lower cost through shared resourcing
model
Customer knows what to expect
Easier to build brand loyalty
Easier to protect IP
Enables Systems Thinking
Supported by Enterprise Architecture
Duplication is minimised

9. Decentralised (High Agility)
Reduction in non-value adding activities
Increase in employee satisfaction leading to an
increase in customer satisfaction
Open and free communication (not top down)
Shared accountability creating empowerment
Closer relationship with the customer
Higher intrinsic motivation
Lower governance costs

10. Why Not Combine Both?
Agile Product / Service Team(s)
Shared Services
- IT?
- Marketing?
- Sales?
- Legal?
- Finance?
The more lines there are to the
cruise ship, the slower the speed
boat becomes.

11. Let’s Agree on How Agile We Need to Be!
Our Business Model is optimised for…
Increased # of centralised controls
Centralised Decision-making
Strategies
Policies
Plans
Processes
KPI’s
Annual Budgets
Frameworks
Functional Hierarchies
Segregation of Duties
Waterfall Development
Decentralised Decision-making
Visual Canvases
Rolling-wave Planning
Agile Techniques
Cross-functional Teams
Self-Organising
Fully
Decentralised
Fully
Centralised
StabilityAgility

12. No one size fits all
Core
Banking
Service
Email
Service
Mortgage
Lending
Service
Online
Banking
Service
Website
Service
Dedicated Team
Daily releases
Dedicated Team
Monthly releases
Dedicated Team
Quarterly releases
Shared Services Team
Semi-annual releases
Dedicated Team
Annual releases
AgilityStability

13. Our Approach
#ISSLearningDay2018

14. When to use Business Agility?
• Process Efficiency
• Profit Maximisation
• Product Standardisation
• Customer Centricity
• Rapid Experimentation
• Product Management
• Adoption of Agile Principles
Proven Products
and Services
Innovative
Ideas
Focus upon Stability incl.
Focus upon Agility incl.
• Customer Centricity
• Rapid Experimentation
• Product Management
• Adoption of Agile Principles
Focus upon Agility incl.

15. 7 Principles for Business Leaders
Create a
Culture of
Continuous
Improvement
Empower
People
Build
Autonomous
Teams
Simplify
Process
Be Data
Driven
Deliver
Quickly and
Iterate
Tightly
Manage
WIP

16. Key Outcomes
 Create the mindset shift that is required to move from top-down
governance to agile business teams
 To give you a structured set of rules (principles) to guide you in the
creation and control of your agile product/service business teams
 To assess how agile your organisation is today
 To define a roadmap of how your organisation can transform to
become ‘more agile’

17. Techniques for the Playbook
1. Empower People
 Revise the organisation Vision to encapsulate the Why, How, What
 Cascading the organisation Vision to agile teams’ product/service Vision
 Defining the agile teams’ ability to self-organise through Delegation Boards
2. Build Autonomous Teams
 Using Value-Stream Mapping to identify the necessary product/service team
members
3. Simplify Process
 Balancing compliance with innovation through Minimum Viable Process
4. Be Data-Driven
 Net Promoter Score plus Why?
 Customer Effort Score
 Customer Lifetime Value (CLV or LTV)

18. Techniques for the Playbook
5. Deliver Quickly and Iterate
 Designing Business Experiments
 Design Thinking
 Agile Lifecycle(s)
 Importance of Strong Coaching
6. Tightly Manage WIP
 Designing Product/Service Kanban Boards
 Identifying and resolving bottlenecks
7. Create a Culture of Continuous Improvement
 Culture Hacking
 Lessons Learned

19. Doing Agile
Being Agile
• User Stories
• Sprint Planning
• Kanban Boards
• Burndown Charts
• Release Packaging
• Retrospectives
• Driving the vision
• Living the values
• Self-organising
• Adapting techniques to your needs
• Developing your strengths
• Being close to your customer
• Constantly learning
PRINCIPLES > Framework

20. http://noop.nl/2011/11/the-mojito-method.html
Build your Own Playbook

22. Questions or Ideas?

23. Thank You!
jamie@visionled.co
#ISSLearningDay2018