In the 21st century, organisations need to ● Put the customer in the centre of our focus ● Shed outdated ways of thinking ● Embrace an agile mindset ● Incorporate new ways of working ● Leverage the pace of change for competitive advantage This talk explores what it means to be agile in a business context. It looks at the key elements needed, how they are interwoven and what is needed for organisations to transform their thinking and behaviour into new ways of working. Business Agility is about putting the customer at the centre of the organization’s focus, changing from measuring activities to outcomes and creating an ecosystem which unleashes the productivity and innovation already present in the people in the organisation.