2. Agenda
EI is Foundational Skill Because?
What is Your EI Temperature
Seven Basic Emotions
Why Approval/Approach State is Preferred
How Clear is Your EI Glass
12 Ways To Spot High EQ
Measure & Improve EI
Recap
5. Physiological Response &
The Decision Making Process
Emotional Intelligence is the ability to sense
understand and effectively apply the power and
acumen of emotions to facilitate high levels of
collaboration and productivity. (Cooper)
6. What Is Emotional Intelligence
Collaboration, Adaptability, Trust,
Leadership, Communication,
Optimism, Engagement, Decision
Making, Accountability, Cognitive
Control, Assertiveness, Change,
Stress Tolerance, & Time
Planning
7. A Few Emotional Intelligence
Benefits at Work
Better manage stress
Improved relationships co-workers
Deal more effectively with your supervisor
Much more productive
Much better Leader, Coach & Manager
Better manage priorities/proactive
Better team player
22. Only 36% can ID Emotions In
Moment it Occurs 20K Moments
Intensity Happy Sad Angry Afraid Ashamed
High Elated Depressed Furious Terrified Remorseful
Medium Cheerful Lost Mad Insecure Unworthy
Low Glad Moody Uptight Nervous Bashful
28. Avoid State
Have decreased cognitive performance
Have less oxygen available for critical brain functions
Tend to over generalize
Respond with defensive action
Perceive small stressors as worse than they actually
are
Are easily aggravated
Will struggle to get along with other co-workers
Cannot perform at your best
31. Approach State
Are intrinsically motivated
Have improved cognitive functioning (i.e. rational,
creative thought)
Are willing to do difficult things
Are willing to take risks
Think deeply about issues developing creative
solutions
Collaborate productively
Are engaged
Perform at higher levels
33. Star Performers
Successfully
manage difficult
situations
Express
themselves clearly
Gain respect from
others
Influence other
people
Entice other people
to help out
Keep cool under
pressure
34. Star Performers
Recognize emotional
reactions to people
situation & events
Know how to say the
right things to get the
right results
EFFECTIVE
Motivate themselves
to get things done
Know how to be
positive even in
difficult situations
Manage other people
effectively even when
negotiating
Manage themselves
effectively when
negotiating
35. BEFORE LOOKING OVER
HOW TO MEASURE EI STAND
UP
FIVE COMPLEMENTARY EQ
ASSESSMENTS
FIVE DNA HRx ASSESSMENTS
FIVE TALENT INSIGHT ASSESSMENTS
40. Self-Awareness
The ability to recognize and understand
your moods, emotions and drives, as well
as their effect on others.
Knowing your feeling and why
Knowing your personal strengths and
limits
Having a sense of your self worth and
capabilities
41. Only 36% can ID Emotions In
Moment it Occurs 20K Moments
Intensity Happy Sad Angry Afraid Ashamed
High Elated Depressed Furious Terrified Remorseful
Medium Cheerful Lost Mad Insecure Unworthy
Low Glad Moody Uptight Nervous Bashful
43. Test for Self Awareness
Set your phone alarm to ring up to 5 times,
for 5 days. Notice and Journal your feeling
at that second of alarm. How quickly can
you ID how you feel?
0-3 sec Congrats in tune Self Aware
4-10 sec little unsure yet not lost in the
emotion could react + stress
11 + sec Reacting DECREASED
COGNITIVE CONTROL-Continue Practice
44. Self-Regulation
Self-Regulation is the ability to control or
redirect disruptive impulses and moods
and the propensity to suspend judgment
and think before acting.
Keeping disruptive emotions and impulses in check.
Maintaining standards of honesty and integrity.
Taking responsibility for personal performance.
Flexibility and handling change.
Being comfortable with novel ideas, approaches and the
information.
45. Emotional Intelligence is Key to
Coaching Uses all 5 areas
I’m not ok
You’re ok
PASSIVE
The submissive coach;
Subjective intentions about boosting
coach’s own self esteem
I’m ok
You're ok
HEALTHY & ASSERTIVE
True EI Coach;
Successful, authentic, positive, objective
intentions
I’m not ok
You’re not ok
STUCK
Passive Aggressive
The hopeless coach:
doubting success of coaching and possible
benefits to client
I’m ok
You’re not ok
JUDGEMENT AGGRESSIVE
The directive coach:
Subjective intentions about manipulating
client
46. Self-Regulation Exercise
Breathing- Visualizing – Pausing
Learn Abdomen breathing vs. Chest
Breathing it can deactivate fight flight
Slideshow Software & Digital Photo
Frames
Slow Down to Speed Up
48. Motivation
A passion to work for reasons that go beyond
money or status, and a propensity to pursue
goals with energy and persistence.
Striving to improve or meet a standard of excellence.
Aligning with the goals of group or organization.
Readiness to act on opportunities.
Commitment & Persistence in pursuing goals despite
obstacles and setbacks.
49. Motivation Exercise
Think about someone you’ve observed who
seems to really love their job:
1.How can you tell someone is passionate
about their job?
2.What are the characteristics you observe?
3.Now think about your feelings about your
own job.
4.How do the two compare?
50. Empathy
The ability to understand the emotional makeup
of other people.
• Sensing others’ feelings and perspectives and taking an
active interest in their concerns.
• Sensing others’ development needs and bolstering their
abilities.
• Anticipation, recognizing and meeting the needs of
others.
• Cultivating opportunities through different kinds of
people.
• Reading a group’s emotional currents and power
relationships.
51. Empathy Exercise
Key: Must be great at knowing your own
feelings to know other peoples feelings
Sympathy is I focused
I understand
Empathy is You Focused
You must be feeling: mad, glad, sad etc
52. Social Skills
A proficiency in managing relationships and building
networks.
Wielding effective tactics for persuasion.
Listening openly and sending convincing messages.
Negotiating and dissolving disagreements.
Inspiring and guiding individuals and groups.
Initiating or managing change.
Nurturing instrumental relationships for building bonds.
Working with others toward shared goals.
Creating group synergy in pursuing collective goals.
53. Social Skills Exercise
Key here is knowing and being able to
adapt behavioral styles
Take notice when emotions are taking over
an interaction, and then find ways to
improve the emotional tone of the
situation.
54. Observation
“ It is Not What You Know it is What You
Don’t Know that Impacts Productivity and
Communication
“To Improve Communication &
Productivity You Need to Know Much
More About Yourself and Others”
55. Did We Learn?
EI is Foundational Skill Because?
What is Your EI Temperature
Seven Basic Emotions
Why Approval/Approach State is Preferred
How Clear is Your EI Glass
12 Ways To Spot High EQ
Measure & Improve EI
Recap
56. Drop off Contact Info or
Business Cards back table
Free EQ Bibliography
Free White Paper titled
“Controlling Emotions in the
Workplace”
Free Stress Assessment
Editor's Notes
20,000 moments respond positive or negative
17 Descriptions
Slide show about to present
Number 1-12 column id each pic 5 to 10 sec
COGNITIVE CONTROL 20,000 MOMENTS IN A DAY
Talent Samrt reserch over 1 million people found that 90% of top performers are skilled at managing emotions in times of stress in order to remain calm and in control.
Stress = higher risk of hear disease obesity headaches and depression 75% to 90% of Doctors visits for adults are for health issues related to stress or made worse by stress So when we talk about wellness programs you have to include emotional intellignece
So this is all great how does it impact my bottom line?
Using Multiple Sciences to predict success- looking at variety of indv and who were serial ent were and who were no blind study based on research with serial entreprenues from TTI --One science Behaviors 60% Once Sciene Motivators 59% two blended together 80% add the personal skills increases to 92% predict performance in a particular role only an 8% room for error You can do these scientific reports for two reason
I Personal Discovery can create customized individual development plans utilizing your own personal unique strengths, how can I manage around things that I am not so good at
As an indv to discover and understand more about yourself for instance more often than not you will not get a tremendous amount of surprises like I had no idea I did not realize this. You will discover information in a way you may never have thought about, I would never actually intentially do this or that. It is about taking an objective not subjective assessment of strengths and weakness and how I can utilize that data to enhance my own success. You become much more intentetially in terms of thinking about yourself. It will open your eyes to the perception that other people have about you . There tends to be a ego centric view people make assumptions that everyone is just like me. We start to take that perception of ourself for granted. You get a view how others may see you and the assumptions you have made of other people This awareness of the true picture of what you are imbeds in your
subconscious and can be called upon when something triggers those weakness and false perceptions to provide a better course of action.
Busness Perspective simply showing interest in your ees by taking the time for individuals to understand themselves better to respond and not react In their business and personal lives fulfills the key intrinsic motivators of autonomy ( the desire to direct our own lives)mastery(the urge to get better at something that matters) and purpose ( the yearning to do what we do in the service of something larger than ourselves)
Just debriefing these reports can improve employee engagement in other words taking the time for individuals to understand themselves simply de briefing the report itself even without applying it to developmental options will raise the level of employee engagement By showing ther is interest in this ee as a person not just a worker just there to perform tasks but a unique person seeking to improve purpose autonomy and mastery that will raise the level of intrinsic motivation thus the level of satisfaction. The level of satisfaction is directly correlated to how productive they can be while enhancing their intrinsic motivators
2. If you really want to supercharge performance then our philosophy is job matching will do just that The reason JM will do just that is because it is a specifc and intentional approach to assist ees in understanding just what it is that you are asking for. Job Matching from our pesrspective starts with looking at the job first. This is accomplished with our key accountability session which is a brainstorming session with key stakeholders who truly know interact do manage and report to the job and looking at what are the big picture results this position is responsible for. The process is about separating the results from the key accoutabilites from the job task or job description. Based on our findings in doing these for many years most job descriptions are task based. For example we were doing a project with a multinational publicly traded organization. Our instructions were to do job matching for a project mgt position and they installed huge pieces of medical eqpt MRI type of eqpt. As part of the process we asked them to send over what info they had on the position they sent over a 20 page job description. Upon hearing this you may be saying wow they did their home work what value could we add to this process? As we reviewed the job description like so many that are out ther today we discovered it to be very task based in the first 30 days you need to x to accomplish this milestone in the nxt 60 day this and that needs to be done, in 90 days do this here are the classes to attend and the certifications you must aquire these are the tasks that must be performed. Our conclusion was this was a faboulas list of