Discover what goes into building the ideal, high-performance team to deploy your SAP Hybris Commerce solution. Senior experts share the critical competencies required for a commerce project, what skillsets and traits to look for, and where to find the right talent to meet your needs. For more from SAP Hybris, please visit: https://hybris.com/en/products/commerce

1. PUBLIC
Brad Bushell and James Fabbi, SAP Hybris Expert Services
October2017
Building Your In-House Team
for SAP Hybris Solutions

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#1: Do you need to build a team?
#2: What kind of team should you build?
#3: Where do you find talent?
#4: How do you train your new talent?
#5: Whichin-house competencies are needed?
#6: Should you “go pro” and engineer custom code?
Set list

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“Everybody needs somebody to…”
Competency must be acquired from somewhere !
SAP Hybris experts
SAP Hybris partners
Independent consultants and contractors
Internal talent
New roles and hires
Question #1: do you need to build a team?

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Shift in mind-set: implementing (not live) vs. using (live)
Supporting
the business
Project
delivery
Implementation Maintainand enhance
IT
Where’smy value?Where’s my
solution?
Prelaunch Postlaunch
Business

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Shift in skill set: solution to value
> Live Business
stakeholders
expect solution
delivery to be a
“solvedproblem”
Internal teams need to transform from enabling/
implementing technical solutions to improving capability
through continuous improvement and value enhancement.
What stakeholders
care about
Implementation Using live

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Question #2: what kind of team should you build?
“We’re putting the band together…”
• Duo or orchestra? – what are you playing, who is your audience?
• Instruments – tools, automation, skills
• Session pros vs. internal team – where to invest
• You’re probably better at the business stuff; hire pros to take you new places
• Skills development: IT and business = rhythm and vocals
• Pro tip: create in-house “optimization team”
• The players – what roles to consider

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“We’re on a mission…”
• Recruiting plan – have one!
• Attracting talent with your mission
• Internal sources
• Recruiting parnters
• Pro tip: nothing is more importantthan the audition
• Can they play?
• Are they really talented?
• Do you like them?
Question #3: where do you find talent?

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School of blues
• Enablement plan: the first 90 days and the second 90 days
• SAP Hybris solution wiki
• SAP Hybris application lifecycle framework (ALF)
• SAP Hybris education now open to all
• SAP Hybris Expert Services – on-site functional workshops
• Pro tip: assignments with known problems and solutions
Question #4: how do you train your new talent?

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Playing live the first time…
• New bands should start with the basics
• Shadow the experts – jam with experienced players
• Assign in-house resources to roles within project
• Learn the simple songs first….
….Start with cover tunes
Question #5: which in-house competencies are needed?

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Trend: value of technology drives in-house skills
Personas and DPTP
journeys
Build and quality
Automation
Internationalization
Performance
Scaling and capacity
Visualization
High-performance
search
Searchandizing, content,
upselling, cross selling,
boost, hero
Analytics
Conversions,
retention, behavior

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Deployment: updates, patches, enhancements, bug fixes; pro tip: automate
How to test: smoke, regression, Q/A, acceptance,… automate
Analytics: what’s selling, conversion, UX breakdowns, tag management, click metrics
Search: segments, search algorithms, boost, bury, hero products, analytics
Performance tuning: simulations, measuring, tools, scripts
Content management: fresh content, content management system, promotions, seasons
Data integration: sources, golden records, synchronous and asynchronous
Pro tip: track down failed orders!!!
Common competencies customers acquire in-house

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Going pro: writing your own material … from scratch
• Know your architecture(chords)
• Know SAP Hybris solution design best practices (ALF)
• Stay on the low-cost happy path – accelerator and road map
• Start small
• Remember that writing code is easy – quality is hard
• Pro tip: prioritize your own six-month road map
Question #6: can you engineer custom code in-house?

14. You’ve been a
great audience
– good night!Contact information:
F name L name
Title
Address
Phone number
Brad Bushell and James Fabbi
,
SAP Hybris Expert Services Americas