Learn how to bridge gaps and mitigate risks at all times of your SAP Hybris Cloud for Customer project. Join SAP Hybris Expert Services discover their portfolio of value-added services for SAP Hybris Cloud for Customer, including horizontal and vertical advisory. Learn how to adopt a proactive engagement model for greater collaboration between customer, partner and SAP for a truly successful project. For more about Expert Services, please visit us at: https://hybris.com/en/products/expert-services

1. PUBLIC
October 2017
Martin Semmler, SAP SE, Walldorf,Germany
Benolin Thomas, SAP Labs, Palo Alto, USA
Support All Critical Moments with Product Expert Advisory
Services

2. 2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Expert Services
Products in our scope
SAP Hybris
Commerce
SAP Hybris
Marketing
SAP Hybris
Cloud for Customer

3. 3PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Extend beyondstandardExpectation management
Performance
Datavolumeand migration
Access to product organization
Collaborationof all parties
SAP Hybris Expert Services
Frequent observations
Integration
Scope management
Reactive runningbehind
Waiting time
QuerycategorizationAnalytics
Lessons learned and best practices
Misuse of tickets
Requirement identification
Lategap identification
Product Collaboration Project
One-team approach
Transparency on scopeand progress
Land and expandMultiple involved parties and interfaces
Increased efforts and cost

4. 4PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP Hybris Expert Services
What we bring to the table
Deep dive –
advisory and quality assurance
Guide for success, along
functional and technical product
challenges where our deep
expertise is required
Assess concepts or systems
with regard to scalability, future
potential, and best possible use
of the product, based on
recommended practices
Expert guidance
Accompany the project
at all critical moments for
proactive assessment,
general advice, and
recommended practices
on how to best
leverage the product
Details and contacts at our landing page: SAP Hybris Expert Services

5. 5PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
SAP consulting or implementation partner
ü Own the implementation for the complete
implementation cycle
ü Staffing of project roles
ü Lead the project to success
SAP Hybris Expert Services
ü Help to drive success and long-term customer relationship
(no implementationresponsibility)
ü Add deep functional and technical product expertise
(advisory role only, no implementationor configuration)
ü Access to product management and development
SAP Hybris Expert Services
Complementary engagement model
Query
Classification
Project
specific
Product
defect
Product
requirement
The idea place
Customer Influence
Product
management
Support
Development
Implementation
partner
Expert services

6. 6PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Hybris Commerce
Initiation Foundations Exploration Engineering Deployment Support&
Operations
PERFORMANCE TUNING
SYSTEM REVIEW
CODE REVIEW BY SPRINTS
DESIGN WORKSHOP/ REVIEW
CAPABILITIES WORKSHOP
ŸHYBRIS DELIVERS RIGHT-SIZED SERVICES FOR CUSTOMER QUALITY ASSURANCE AND IMPLEMENTATION SUPPORT

7. SAP Hybris Sales and Service Expert Services
Capabilities Workshop
Integration Workshop
Extensibility Workshop
Integration Review
Analytics Workshop
Single sign-on
Data Migration
Functional Advisory
Extensibility Review
Functional DesignReview
Performance Review
Advisory Services Quality Assurance Services
Tenant Landscape Workshop
Prepare Explore Realize Deploy
SAP Hybris Cloud for Customer
Note: Servicescan also apply before projectstartand during Run phase

8. 8PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
How the productadds value to our mission
§ 2,500 service technicians work mobile and offline around the globe
How SAP Hybris ExpertServices helped in achievingsuccess
§ Expert guidance from the very beginning of implementation
§ Assessment service on various conceptual topics
§ Adoption of best practices in a complex integration scenario
“With the guidance from SAP Hybris Expert Services, we were able to succeed
and achieved end-user adoption and satisfaction.”
How the productadds value to our mission
2,900 sales users heavily benefit from the tool while they are on the road and
report an improved pipeline transparency
How SAP Hybris ExpertServices helped in achievingsuccess
§ Expert advisory on various sophisticated key requirements
§ Solving of complex integration issues
§ Feasibility check of a custom solution
“With the help of SAP Hybris Expert Services we could solve our key
requirements in the area of integration and analytics. We implemented the
suggested solution and our end users are very happy.”
SAP Hybris Expert Services
Customer examples
Industrial Machinery Company in Europe Global Manufacturer of Automation Solutions

9. 9PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
Contact Expert Services:
• to address your product challenges
• to ensure you have the best implementation
• to ensure good adoption
Summary

10. Thank you.
Contact information:
Martin Semmler, SAP SE, Walldorf, Germany
Benolin Thomas, SAP Labs, Palo Alto, USA
Landing page and e-mail
SAP Hybris Expert Services
saphybris-expertservices@sap.com