Building business with CEM
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Learn how to make real-time decisions on Marketing, Sales and Service Operations and also adapt and optimize internal Business processes to include Social Sales and Marketing
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Quale è il tuo periodo vintage?
Quale è il periodo vintage perfetto per te?
La moda vintage è molto di moda ma non sempre è facile trovare lo stile adatto a noi.
Grazie a questa carrellata dagli anni Venti agli anni Ottanta aiuto a trovare la perfetta combinazione vintage per il proprio fisico e la propria personalità.
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Lorraine UX resume_Jan2016
Lorraine Chung is a UX designer based in Sydney with over 10 years of experience in user research, information architecture, interaction design, and stakeholder engagement. She has worked at companies such as Tigerspike, The Friendly Agency, and LifeAlly, where she conducted user research, created personas and journeys, designed interfaces, and managed projects. Chung has also contributed to arts organizations through marketing, translation, and project assistance.
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Building business with CEM
- 1. Building Business with CEM Chantale Baptiste Solution Architect
- 3. Customer Engagement Management Customer Relationship Management Mobile apps & Social Media Realtime Analytics
- 5. Social media refers to interaction among people in which they create, share, and/or exchange information and ideas in virtual communities and networks. Mobile Apps & Social Media Integration
- 6. Real time Analytics • Transactional Data • Customer Interactions • Sentiment Analytics • Social Interaction Analytics • Channel Analytics • Predictive Modeling • Text Analytics
- 8. Workplace Application • Higher Ed • Call Center • Retail • HCM • And More…
- 9. Revolutionizing Marketing, Sales & Service Models Social networks Mobile Marketing Instant Marketing Internet Sales Engage Customer Promotion
- 10. Higher Ed Application • Recruitment • Student Management • Alumni Donation Management
- 11. Omnichannel Customer Engagement Center 76% of service agents are able to efficiently resolve customer issues. 88% of customers have been influenced by online customer reviews when making buying decisions.
- 12. Retail • Marketing • POS Offers • Proximity offers • Mobile Apps • Realtime Analytics • Personalized Experience
- 13. Human Capital Management • Recruiting • Reference Check • Managing immediate concerns • Enterprise Social Networking • For HR, learning, and knowledge management • Social or blended learning • Social onboarding • Collaborative performance and goal management
- 15. Leading Technology • CRM • HANA • Success Factors - JAMS • Multiple Platforms (mobile/on premise /cloud) • Fiori / Agentry (Mobile Apps) • Text & Sentiment Analysis • Predictive Modeling • SAP Cloud for Social Engagement • SAP Social Media Analytics by NetBase
- 16. Integrate into CRM/ERP • Make Real-time decisions on Marketing, Sales and Service Operations • Identify current campaigns and promotions • Identify location based promotions • Suggest/recommend new promotion • Identify customer details • Geographic details • Sentiment details • Social media links/accounts • Promote the campaigns one-on-one • Direct communication with the customer on Social media
- 17. Key Benefits • 15% to 20% increase in Productivity • Bigger and enlarged presence on Social Media • Direct integration into business systems including ERP, CRM, Mobility • Real time data and reporting • Adapt and Optimize internal Business processes to include Social Sales and Marketing
- 18. Time to Engage Your Customers • The right insight at the right time • The right interaction every time • The channels your customers want • Rich mobile apps • Solutions integrated with your enterprise
- 19. Questions ?
- 20. Contact Information Chantale Baptiste Solution Architect 646-875-8236 cbaptiste@alphasirius.com