The document discusses building a customer-centered content strategy and marketing approach. It begins by noting that customer experience will overtake price and product as the key brand differentiator by 2020. It then discusses how most companies are drowning in customer data without effectively using it. The rest of the document outlines the key steps to building a customer-centered approach: defining customer personas; mapping the customer journey from awareness to advocacy; identifying touchpoints across that journey for content marketing; and using account-based marketing strategies. The overall message is that marketing needs to shift from being product-centric to being customer-centric by deeply understanding the customer and engaging them across their entire journey.