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The document discusses how to make communications and marketing more effective through word-of-mouth. It introduces the Six Key STEPPS framework - Social Currency, Triggers, Emotion, Public, Practical Value, and Stories. For each element, it provides examples and questions to help apply them. The goal is to generate more sales through referrals by making customers feel special, linking products to daily triggers, sharing emotional experiences, publicly showing product use, offering practical value, and telling engaging brand stories.










































