#B2BMX
Which is tastier?
How tasty is the way we
communicate?
NASA
Cuts to NASA’s budget and delays or
key programs, along with our reliance
on Russian manned space vehicles,
threaten our leadership in space
We’ve been to the moon, what
else do we need?
Which is tastier?
How can we make our
communications tastier?
Use referrals to grow our
businesses?
Better target, engage, and convert
prospects into customers?
Prof. Jonah Berger
Jonahberger.com
@j1berger
“Word of mouth generates more than
twice the sales of advertising”
--McKinsey & Company
Jonahberger.com@j1berger
Jonahberger.com@j1berger
Six key
STEPPS
Social Currency
Triggers
Emotion
Public
Practical Value
Stories
Jonahberger.com@j1berger
%
B2C
B2B
B2P
Each One, Reach One
Social Currency
Jonahberger.com@j1berger
Choices communicate information
Jonahberger.com@j1berger
(1) How can we make customers
feel like insiders? Smart, special,
and in-the-know?
Jonahberger.com@j1berger
(2) Find the Inner Remarkability
Surprising, novel, or interesting
Jonahberger.com@j1berger
Triggers
Jonahberger.com@j1berger
Triggers
Top-of-mind means tip-of-tongue
Jonahberger.com@j1berger
Jonahberger.com@j1berger
Peanut butter and ___________
Rum and ________
“weekends are made for Michelob”
Jonahberger.com@j1berger
Jonahberger.com@j1berger
4 Key Questions
Who do we want to be triggered?
When do we want them to think of us?
What is around them at that time?
How can we link to that thing?
How can we make the problem
we solve our peanut butter?
Emotion
When we care, we share
Jonahberger.com@j1berger
Public
Built to show, built to grow
Jonahberger.com@j1berger
Practical Value
News you can use
Jonahberger.com@j1berger
Rule of 100
$5 off$20
$2000 $500 off 25% off
25% off
Stories
Jonahberger.com@j1berger
Maui Jim has great
customer service
Jonahberger.com@j1berger
Trojan Horse Story
Kernel
(Brand or Key Attribute)
Engaging Story
Panda cheese
Jonahberger.com@j1berger
Six key STEPPS
to word of
mouth
Social Currency
Triggered
Emotion
Public
Practical Value
Stories
Jonahberger.com@j1berger
Two Key Next Steps
1) Find Your Kernel
2) Apply the STEPPS
Free Crafting Contagious Workbook
Jonahberger.com/resources
Thank you.
Jonahberger.com
@j1berger
jberger@wharton.upenn.edu
Extra
#B2BMX

The Secrets To Creating Contagious Content Campaigns