This document provides an overview of e-government services and applications. It discusses topics like e-government, e-health, e-education, key performance indicators, and security. Specific applications and country case studies on e-signatures in Lithuania, Luxembourg and Slovakia are also presented. The document aims to inform about digital government strategies and services.
The document provides information on the 2012 UN E-Government Survey, including what is new, key findings, and methodology. Some of the main points:
- The 2012 survey placed more emphasis on integrated whole-of-government approaches and quality of online services over the number of ministry websites.
- Many advanced countries are moving towards centralized, integrated e-government models to improve efficiency and access to services.
- Developing countries are making progress in e-participation but gains remain uneven within and across countries.
- Only 24 countries openly promote free access to e-government services indicating more can be done to improve citizen uptake.
The survey assessed 193 UN member states based on online service availability and
This document discusses several ICT initiatives across African countries to improve public services. It provides case studies of initiatives in Ghana including the "Mobile Midwife" application which sends pregnant women health information via SMS, and initiatives in Kenya such as M-Pesa which allows cash transfers via mobile phones. The document also summarizes ICT projects in other countries including digital government portals in Angola, telecenter networks in Botswana, and e-health and e-employment applications in Sudan.
Interoperability issues for the Deployment of Unified Communications and Inte...idescitation
Access to information holds the key to the empowerment of everybody despite where they are living. This
research is to be carried out in respect of the people living in
developing countries, considering their plight and complex
geographical, demographic, social-economic conditions
surrounding the areas they live, which hinder access to
information and of professionals providing services such as
medical workers, which has led to high death rates and
development
stagnation.
Research
on
Unified
Communications and Integrated Collaborations (UCIC)
system in the health sector of developing countries comes in
to create a possible solution of bridging the digital canyon
among the communities. The aim is to deliver services in a
seamless manner to assist health workers situated anywhere
to be accessed easily and access information which will help
in service delivery. The proposed UCIC system provides the
most immersive telepresence experience for one-to-one or
many-to-many meetings. Extending to locations anywhere in
the world, the transformative platform delivers Ultra-low
operating costs through the use of general purpose networks
and using special lenses and track systems. The aim of this
paper is to identify the interoperability issues anticipated in
the deployment of the UCIC system in the health sector of
developing countries and recommend possible solutions. These
recommendations once adopted and implemented correctly
will bring enhancement to the speed and quality of services
offered by health workers. The capacities of UCIC will help
health workers shorten decision cycles, accelerate service
delivery and save lives by speeding access to information and
by making it possible for all health workers and patients to
collaborate everywhere
E-Government and E-Health Strategies by Mrs. Veronica Boateng,Director, Application Systems Ghana Information and Communications Technology Directorate (GICTeD)
This document discusses emerging developments in the ICT sector and their policy and legal implications. It notes that ICT is evolving rapidly globally and that there is growing demand for high-speed internet access. It identifies several areas where service delivery can be enhanced through ICT, such as health, education, agriculture, and governance. The document also outlines strategies for mainstreaming ICT and achieving its desired impact, including increasing ICT literacy, research funding, and public-private partnerships. It discusses some achievements in Uganda's ICT sector but notes gaps remain in policies, legal frameworks, and developing more ICT-enabled services and applications. Overall, the document analyzes how ICT can be harnessed as a transformational tool if
This document discusses electronic government (e-government) and strategies for developing e-government. It covers the goals of e-government to transform government services, current levels of e-government development, challenges faced, and examples of best practices from other countries. Specific strategies are proposed, including defining objectives and priorities, developing integrated back-office systems in parallel with public portals, and creating a roadmap for transforming government services through e-government.
eHealth BC guides electronic health initiatives in British Columbia. It was established in response to pressures to increase healthcare system efficiency and enable electronic services. The strategic framework outlines pillars like primary care, hospitals, labs, and telehealth. It also identifies foundational components and stakeholders. The service oriented architecture uses loosely coupled interoperable services and standards to allow information sharing and improve quality, safety, and access to healthcare in BC.
The document provides information on the 2012 UN E-Government Survey, including what is new, key findings, and methodology. Some of the main points:
- The 2012 survey placed more emphasis on integrated whole-of-government approaches and quality of online services over the number of ministry websites.
- Many advanced countries are moving towards centralized, integrated e-government models to improve efficiency and access to services.
- Developing countries are making progress in e-participation but gains remain uneven within and across countries.
- Only 24 countries openly promote free access to e-government services indicating more can be done to improve citizen uptake.
The survey assessed 193 UN member states based on online service availability and
This document discusses several ICT initiatives across African countries to improve public services. It provides case studies of initiatives in Ghana including the "Mobile Midwife" application which sends pregnant women health information via SMS, and initiatives in Kenya such as M-Pesa which allows cash transfers via mobile phones. The document also summarizes ICT projects in other countries including digital government portals in Angola, telecenter networks in Botswana, and e-health and e-employment applications in Sudan.
Interoperability issues for the Deployment of Unified Communications and Inte...idescitation
Access to information holds the key to the empowerment of everybody despite where they are living. This
research is to be carried out in respect of the people living in
developing countries, considering their plight and complex
geographical, demographic, social-economic conditions
surrounding the areas they live, which hinder access to
information and of professionals providing services such as
medical workers, which has led to high death rates and
development
stagnation.
Research
on
Unified
Communications and Integrated Collaborations (UCIC)
system in the health sector of developing countries comes in
to create a possible solution of bridging the digital canyon
among the communities. The aim is to deliver services in a
seamless manner to assist health workers situated anywhere
to be accessed easily and access information which will help
in service delivery. The proposed UCIC system provides the
most immersive telepresence experience for one-to-one or
many-to-many meetings. Extending to locations anywhere in
the world, the transformative platform delivers Ultra-low
operating costs through the use of general purpose networks
and using special lenses and track systems. The aim of this
paper is to identify the interoperability issues anticipated in
the deployment of the UCIC system in the health sector of
developing countries and recommend possible solutions. These
recommendations once adopted and implemented correctly
will bring enhancement to the speed and quality of services
offered by health workers. The capacities of UCIC will help
health workers shorten decision cycles, accelerate service
delivery and save lives by speeding access to information and
by making it possible for all health workers and patients to
collaborate everywhere
E-Government and E-Health Strategies by Mrs. Veronica Boateng,Director, Application Systems Ghana Information and Communications Technology Directorate (GICTeD)
This document discusses emerging developments in the ICT sector and their policy and legal implications. It notes that ICT is evolving rapidly globally and that there is growing demand for high-speed internet access. It identifies several areas where service delivery can be enhanced through ICT, such as health, education, agriculture, and governance. The document also outlines strategies for mainstreaming ICT and achieving its desired impact, including increasing ICT literacy, research funding, and public-private partnerships. It discusses some achievements in Uganda's ICT sector but notes gaps remain in policies, legal frameworks, and developing more ICT-enabled services and applications. Overall, the document analyzes how ICT can be harnessed as a transformational tool if
This document discusses electronic government (e-government) and strategies for developing e-government. It covers the goals of e-government to transform government services, current levels of e-government development, challenges faced, and examples of best practices from other countries. Specific strategies are proposed, including defining objectives and priorities, developing integrated back-office systems in parallel with public portals, and creating a roadmap for transforming government services through e-government.
eHealth BC guides electronic health initiatives in British Columbia. It was established in response to pressures to increase healthcare system efficiency and enable electronic services. The strategic framework outlines pillars like primary care, hospitals, labs, and telehealth. It also identifies foundational components and stakeholders. The service oriented architecture uses loosely coupled interoperable services and standards to allow information sharing and improve quality, safety, and access to healthcare in BC.
Group Discussion Opportunities And Challenges E Readiness And E GovernmentOpenCity
The document outlines opportunities and challenges for e-readiness and e-government in Africa, specifically the Nigerian Delta region. It discusses general opportunities for socioeconomic development through e-readiness in Africa using a 5Ps framework. It also discusses challenges to e-readiness in Africa across people, policies, processes, politics and provision using another 5Ps framework. The document then focuses on benefits of e-government for citizens, governments and employees. It concludes by discussing challenges of implementing e-government including defining strategies, changing mindsets, developing skills and ensuring infrastructure, as well as citizens' fears around privacy and security.
This document provides an overview of e-governance and its application in developing countries. It defines e-governance as using information and communication technologies to improve government effectiveness, efficiency, and transparency. The document presents a four-phase e-governance model moving from information provision to full transactional capabilities. It also discusses technology impacts and provides two case studies of e-governance projects in Ghana and Tanzania aimed at better coordination and use of information for decision-making. Key challenges for developing countries include lack of infrastructure, skills, funding, and digital divides.
The document outlines the agenda for a health and social care reform regional workshop in the West Midlands. The agenda includes introductions from local representatives, presentations on the future of social care and infrastructure frameworks. It also details breakout sessions on financial matters, citizen engagement, and information governance. The goal is to support planning and next steps for the health and social care reforms taking effect in April 2015.
eGovt & Better Governance for Hong Kong (Eng)SC Leung
The document discusses recommendations for improving e-government services and addressing digital divide issues in Hong Kong. It recommends adopting a two-pronged approach of strengthening e-government implementation while addressing digital divide. Specific recommendations include creating a single e-account system for accessing multiple government services online, redesigning the government portal to be more user-centric and integrated, and enabling 24/7 government services through electronic communication. The goal is to facilitate public participation through more convenient, interactive e-government services.
Business Analysis: Montana Dept Health & Human ServicesKim Boggio
The document discusses business process analysis at the Montana Department of Public Health and Human Services (DPHHS). It outlines DPHHS's current IT infrastructure, including systems like CHIMES for eligibility and Medicaid management. It also discusses DPHHS goals of using IT to support programs, ensuring efficient and secure systems, and implementing an enterprise architecture. The document notes challenges around closing gaps between current and desired IT infrastructure and client services through strategies such as requirements analysis, budgeting, and cross-departmental integration.
With the internet becoming essential for education, communication, livelihoods and government services and entitlements, access to the internet is no longer a privilege or luxury. Those who do not have access to the internet (or have rudimentary or limited access) will fall further and further behind in the digital age. The CCDS study examines the extent of digital inequality in a rapidly-expanding Indian metropolis and explores the barriers to internet access for the poor and marginalised.
International journal of applied sciences and innovation vol 2015 - no 2 - ...sophiabelthome
This document discusses the need for leading change in e-government projects. It notes that implementing e-government systems requires significant organizational change that is difficult to achieve without commitment to change management. Leading change must be driven from the top levels of government and require high-level managers in each organization to have an approved change agenda. Change must be cascaded through ministries with learning and training programs to mobilize employees to embrace e-government goals. Managing this substantial transformation requires oversight and commitment to change from government leaders.
State of-the-Art of eHealth Governance in the PhilippinesAlvin Marcelo
The Philippines has adopted the AeHIN National eHealth Capacity Roadmap to build its national eHealth system. This recommends first establishing an eHealth strategy and governance structure, then developing an enterprise architecture and standards to ensure interoperability. The country created a National eHealth Governance Steering Committee and technical working groups to develop its Philippine eHealth Strategic Framework and Plan 2013-2020. This included establishing standards, privacy guidelines, and plans for a Philippine Health Information Exchange. However, challenges remain around inter-agency collaboration, integrated planning, and program management. The roadmap provides a framework, but strong governance is still needed to address complexities and ensure the system supports patient care and public health.
China Beijing Olympics E Beijing China 2008 Olympics Digital Plansgueste9ee55
The document summarizes Beijing's efforts to develop e-government capabilities. It discusses China's national e-government initiatives since the 1980s and how Beijing has implemented e-government at the municipal level through initiatives like developing government websites and portals, improving public services online, enhancing citizen engagement, and using ICT to improve city management. It outlines Beijing's goals to further develop digital government for the 2008 Olympics through projects like the Digital Olympics Special Program.
Automated Data Transfer and Communication systemArthur Obol
The document discusses automated data transfer and communication within the Gulu local government in Uganda. It aims to develop an automated system to improve data transfer processes that are currently inefficient due to manual paper-based systems. The objectives are to design a local area network, set up an intercom system, and establish a virtual private network. Literature on data transfer methods and challenges in Africa is reviewed. The local government's fiscal strategy aims to streamline fiscal transfers to improve efficiency and transparency. The proposed research methodology includes interviews, random sampling, observations, and questionnaires to assess the current system and needs for improvement.
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...ijmpict
The document discusses e-government initiatives in Bangladesh to improve public service delivery and citizen satisfaction. It outlines how Bangladesh established a national web portal to provide various public services online, such as land records, education, health, employment, and agriculture services. This shift from traditional to e-government model aimed to reduce time, costs and corruption while increasing accessibility, transparency and satisfaction. However, challenges remain around limited IT infrastructure and skills. The government needs to address these challenges to fully realize the benefits of e-governance.
The Alliance for Affordable Internet (A4AI) was formed to address the issue of high broadband prices around the world. Broadband prices in developing countries can be 30% of GNI per capita for fixed broadband and 11-25% of GNI per capita for mobile broadband, compared to only 1.7% and 1.4% in developed countries. The A4AI aims to enable internet access for billions more users, especially in low-income countries, by supporting policies and reforms to achieve UN broadband targets of entry-level broadband priced at less than 5% of average monthly income. The A4AI will work with governments, companies, and organizations to build coalitions and share research on best practices,
This document provides an overview of key concepts related to e-government. It discusses how governments have increasingly adopted information and communication technologies (ICTs) and how e-government can be defined. E-government is described as a tool to enable better policy outcomes, higher quality services, and greater efficiency and engagement with citizens. The document also outlines some of the main reasons for governments to pursue e-government, including improved efficiency and service delivery, as well as challenges that can be faced, such as legislative and budgetary barriers, technology changes, and addressing the digital divide.
The document discusses e-governance and the use of information and communication technologies (ICTs) in government systems. It covers topics like reinventing government, people's participation, job quality related to ICT employment, and recommendations for promoting the use of ICT in government. The presentation aims to help understand e-governance principles, factors that can promote ICT adoption, and how to prepare materials for ICT applications in government.
E-Governance and the ICT Legislative Frameworktheijes
This study assesses the effect of ICT policies and practices toward ensuring the governance supported by information sharing in Tanzania. Logically, the work is organized in four main categories. The first category introduces the study through providing the background, statement of the problem and objectives. This part is followed by a research method. The study was based on interpretive principles, and it used secondary data to arrive to its conclusions. The analysis is conducted through grouping elements, which responds to the same pattern of the study, under the same section. The last part of the study provides the conclusion and recommendations to the local legislative framework
The document discusses trends in e-government and citizen engagement. It explores latest trends in communication, social media, and mobility. It examines governments moving from controllers of information to facilitators. It also reviews major challenges facing governments like developing e-government strategies, providing citizen-centric services, adopting cloud computing and open data, prioritizing e-government, measuring citizen satisfaction, appointing chief information officers, and using social media.
1) The document discusses open data and its benefits. Open data refers to government data that is freely available for anyone to access, use and share without legal, technological or financial barriers.
2) Benefits of open data include promoting transparency, encouraging public participation, enhancing government effectiveness and efficiency, and creating economic opportunities. Many countries and organizations around the world have embraced open data initiatives.
3) In 2011, the Open Government Partnership was launched with founding members committing to make their governments more transparent, accountable, and responsive to citizens through open data and open government practices. Over 40 countries have since joined or are developing open data commitments.
Abu dhabi id world 2013 - citizen approach to ID cardsRichard Kerby
The document discusses open government and governance trends presented by Richard Kerby of the UN. It summarizes the UN's e-government survey and rankings, with South Korea, Netherlands, and UK as top countries. It discusses open data and its benefits like transparency, participation, and innovation. Examples provided include data portals, Emirates ID case study, and open government pledges. Key challenges to open data are listed as lack of strategy, cultural barriers, and legislation gaps. The way forward suggested developing open governance strategies and frameworks, building capacity and communities around open data.
Qitcom Presentation on e-government servicesRichard Kerby
The document discusses key topics in e-government services including:
1. An overview of front-office citizen-facing services and back-office internal government services.
2. The importance of key performance indicators (KPIs) for measuring success and improving services.
3. The rise of mobile (m-government) services using smartphones to provide timely information to citizens.
This document discusses open government and open data. It defines open data as data that has no legal barriers, fees, technological barriers, or other restrictions. The benefits of open data include promoting transparency, encouraging citizen participation, enhancing government effectiveness and efficiency, and promoting innovation. Examples are given of public-private partnerships using open data, such as an open data transit project in Massachusetts. Challenges to open data include lack of strategy, cultural barriers, and gaps in legislation and context. The way forward includes developing open government strategies and frameworks, building capacity, working with data sources, and developing open data portals and communities.
Group Discussion Opportunities And Challenges E Readiness And E GovernmentOpenCity
The document outlines opportunities and challenges for e-readiness and e-government in Africa, specifically the Nigerian Delta region. It discusses general opportunities for socioeconomic development through e-readiness in Africa using a 5Ps framework. It also discusses challenges to e-readiness in Africa across people, policies, processes, politics and provision using another 5Ps framework. The document then focuses on benefits of e-government for citizens, governments and employees. It concludes by discussing challenges of implementing e-government including defining strategies, changing mindsets, developing skills and ensuring infrastructure, as well as citizens' fears around privacy and security.
This document provides an overview of e-governance and its application in developing countries. It defines e-governance as using information and communication technologies to improve government effectiveness, efficiency, and transparency. The document presents a four-phase e-governance model moving from information provision to full transactional capabilities. It also discusses technology impacts and provides two case studies of e-governance projects in Ghana and Tanzania aimed at better coordination and use of information for decision-making. Key challenges for developing countries include lack of infrastructure, skills, funding, and digital divides.
The document outlines the agenda for a health and social care reform regional workshop in the West Midlands. The agenda includes introductions from local representatives, presentations on the future of social care and infrastructure frameworks. It also details breakout sessions on financial matters, citizen engagement, and information governance. The goal is to support planning and next steps for the health and social care reforms taking effect in April 2015.
eGovt & Better Governance for Hong Kong (Eng)SC Leung
The document discusses recommendations for improving e-government services and addressing digital divide issues in Hong Kong. It recommends adopting a two-pronged approach of strengthening e-government implementation while addressing digital divide. Specific recommendations include creating a single e-account system for accessing multiple government services online, redesigning the government portal to be more user-centric and integrated, and enabling 24/7 government services through electronic communication. The goal is to facilitate public participation through more convenient, interactive e-government services.
Business Analysis: Montana Dept Health & Human ServicesKim Boggio
The document discusses business process analysis at the Montana Department of Public Health and Human Services (DPHHS). It outlines DPHHS's current IT infrastructure, including systems like CHIMES for eligibility and Medicaid management. It also discusses DPHHS goals of using IT to support programs, ensuring efficient and secure systems, and implementing an enterprise architecture. The document notes challenges around closing gaps between current and desired IT infrastructure and client services through strategies such as requirements analysis, budgeting, and cross-departmental integration.
With the internet becoming essential for education, communication, livelihoods and government services and entitlements, access to the internet is no longer a privilege or luxury. Those who do not have access to the internet (or have rudimentary or limited access) will fall further and further behind in the digital age. The CCDS study examines the extent of digital inequality in a rapidly-expanding Indian metropolis and explores the barriers to internet access for the poor and marginalised.
International journal of applied sciences and innovation vol 2015 - no 2 - ...sophiabelthome
This document discusses the need for leading change in e-government projects. It notes that implementing e-government systems requires significant organizational change that is difficult to achieve without commitment to change management. Leading change must be driven from the top levels of government and require high-level managers in each organization to have an approved change agenda. Change must be cascaded through ministries with learning and training programs to mobilize employees to embrace e-government goals. Managing this substantial transformation requires oversight and commitment to change from government leaders.
State of-the-Art of eHealth Governance in the PhilippinesAlvin Marcelo
The Philippines has adopted the AeHIN National eHealth Capacity Roadmap to build its national eHealth system. This recommends first establishing an eHealth strategy and governance structure, then developing an enterprise architecture and standards to ensure interoperability. The country created a National eHealth Governance Steering Committee and technical working groups to develop its Philippine eHealth Strategic Framework and Plan 2013-2020. This included establishing standards, privacy guidelines, and plans for a Philippine Health Information Exchange. However, challenges remain around inter-agency collaboration, integrated planning, and program management. The roadmap provides a framework, but strong governance is still needed to address complexities and ensure the system supports patient care and public health.
China Beijing Olympics E Beijing China 2008 Olympics Digital Plansgueste9ee55
The document summarizes Beijing's efforts to develop e-government capabilities. It discusses China's national e-government initiatives since the 1980s and how Beijing has implemented e-government at the municipal level through initiatives like developing government websites and portals, improving public services online, enhancing citizen engagement, and using ICT to improve city management. It outlines Beijing's goals to further develop digital government for the 2008 Olympics through projects like the Digital Olympics Special Program.
Automated Data Transfer and Communication systemArthur Obol
The document discusses automated data transfer and communication within the Gulu local government in Uganda. It aims to develop an automated system to improve data transfer processes that are currently inefficient due to manual paper-based systems. The objectives are to design a local area network, set up an intercom system, and establish a virtual private network. Literature on data transfer methods and challenges in Africa is reviewed. The local government's fiscal strategy aims to streamline fiscal transfers to improve efficiency and transparency. The proposed research methodology includes interviews, random sampling, observations, and questionnaires to assess the current system and needs for improvement.
E-GOVERNMENT IN SERVICE DELIVERY AND CITIZEN’S SATISFACTION: A CASE STUDY ON ...ijmpict
The document discusses e-government initiatives in Bangladesh to improve public service delivery and citizen satisfaction. It outlines how Bangladesh established a national web portal to provide various public services online, such as land records, education, health, employment, and agriculture services. This shift from traditional to e-government model aimed to reduce time, costs and corruption while increasing accessibility, transparency and satisfaction. However, challenges remain around limited IT infrastructure and skills. The government needs to address these challenges to fully realize the benefits of e-governance.
The Alliance for Affordable Internet (A4AI) was formed to address the issue of high broadband prices around the world. Broadband prices in developing countries can be 30% of GNI per capita for fixed broadband and 11-25% of GNI per capita for mobile broadband, compared to only 1.7% and 1.4% in developed countries. The A4AI aims to enable internet access for billions more users, especially in low-income countries, by supporting policies and reforms to achieve UN broadband targets of entry-level broadband priced at less than 5% of average monthly income. The A4AI will work with governments, companies, and organizations to build coalitions and share research on best practices,
This document provides an overview of key concepts related to e-government. It discusses how governments have increasingly adopted information and communication technologies (ICTs) and how e-government can be defined. E-government is described as a tool to enable better policy outcomes, higher quality services, and greater efficiency and engagement with citizens. The document also outlines some of the main reasons for governments to pursue e-government, including improved efficiency and service delivery, as well as challenges that can be faced, such as legislative and budgetary barriers, technology changes, and addressing the digital divide.
The document discusses e-governance and the use of information and communication technologies (ICTs) in government systems. It covers topics like reinventing government, people's participation, job quality related to ICT employment, and recommendations for promoting the use of ICT in government. The presentation aims to help understand e-governance principles, factors that can promote ICT adoption, and how to prepare materials for ICT applications in government.
E-Governance and the ICT Legislative Frameworktheijes
This study assesses the effect of ICT policies and practices toward ensuring the governance supported by information sharing in Tanzania. Logically, the work is organized in four main categories. The first category introduces the study through providing the background, statement of the problem and objectives. This part is followed by a research method. The study was based on interpretive principles, and it used secondary data to arrive to its conclusions. The analysis is conducted through grouping elements, which responds to the same pattern of the study, under the same section. The last part of the study provides the conclusion and recommendations to the local legislative framework
The document discusses trends in e-government and citizen engagement. It explores latest trends in communication, social media, and mobility. It examines governments moving from controllers of information to facilitators. It also reviews major challenges facing governments like developing e-government strategies, providing citizen-centric services, adopting cloud computing and open data, prioritizing e-government, measuring citizen satisfaction, appointing chief information officers, and using social media.
1) The document discusses open data and its benefits. Open data refers to government data that is freely available for anyone to access, use and share without legal, technological or financial barriers.
2) Benefits of open data include promoting transparency, encouraging public participation, enhancing government effectiveness and efficiency, and creating economic opportunities. Many countries and organizations around the world have embraced open data initiatives.
3) In 2011, the Open Government Partnership was launched with founding members committing to make their governments more transparent, accountable, and responsive to citizens through open data and open government practices. Over 40 countries have since joined or are developing open data commitments.
Abu dhabi id world 2013 - citizen approach to ID cardsRichard Kerby
The document discusses open government and governance trends presented by Richard Kerby of the UN. It summarizes the UN's e-government survey and rankings, with South Korea, Netherlands, and UK as top countries. It discusses open data and its benefits like transparency, participation, and innovation. Examples provided include data portals, Emirates ID case study, and open government pledges. Key challenges to open data are listed as lack of strategy, cultural barriers, and legislation gaps. The way forward suggested developing open governance strategies and frameworks, building capacity and communities around open data.
Qitcom Presentation on e-government servicesRichard Kerby
The document discusses key topics in e-government services including:
1. An overview of front-office citizen-facing services and back-office internal government services.
2. The importance of key performance indicators (KPIs) for measuring success and improving services.
3. The rise of mobile (m-government) services using smartphones to provide timely information to citizens.
This document discusses open government and open data. It defines open data as data that has no legal barriers, fees, technological barriers, or other restrictions. The benefits of open data include promoting transparency, encouraging citizen participation, enhancing government effectiveness and efficiency, and promoting innovation. Examples are given of public-private partnerships using open data, such as an open data transit project in Massachusetts. Challenges to open data include lack of strategy, cultural barriers, and gaps in legislation and context. The way forward includes developing open government strategies and frameworks, building capacity, working with data sources, and developing open data portals and communities.
The document discusses open data and its benefits. It defines open data as government data that is readily available with no legal or technological barriers. The presentation outlines key benefits of open data including promoting transparency, innovation and economic opportunities. Global trends in open data are examined, including the launch of the Open Government Partnership. Challenges in implementing open data are also reviewed.
The document discusses electronic government (e-government). It defines e-government as using information technologies and new business processes to transform how governments interact with citizens, businesses, and other government agencies. The document outlines several models for stages of e-government development, including Layne and Lee's four stage model and the UN's five stage model. It also discusses types of e-government services, modes of delivery, advantages like transparency and convenience, and disadvantages like reliability and privacy issues. The document describes ways to measure e-government readiness and participation. Finally, it discusses collaborative e-government research and the issue of the digital divide.
1) The document describes an activity called "Mouse Trap" where participants had to arm and disarm a mouse trap either alone, while blindfolded with help from someone trusted, or while blindfolded with help from a stranger.
2) Discussing the activity led the group to realize that it is difficult to trust strangers because you don't know them well, but that there is also a chance of being let down by people you know.
3) The group then had an insight that instead of making people "earn" trust, a better approach is to start by "giving" trust to others without waiting for them to prove themselves worthy.
La enseñanza en el nivel universitario requiere ser asumida científicamente y con pertinencia social para estar a tono con las transformaciones del nuevo siglo y mejorar la calidad de los aprendizajes. Sin embargo, la didáctica universitaria no es reconocida ampliamente como una ciencia, lo que explica parte de los problemas en la enseñanza universitaria. Es necesario fortalecer la didáctica universitaria como teoría y práctica fundamentada en investigaciones para mejorar la formación de profesionales.
The document discusses public-private partnerships (PPPs) models for e-governance and analyzes Singapore's e-Procurement project (GeBIZ) as a case study. Key PPP models for e-governance include build-own-operate-transfer, build-own-operate, and build-operate-transfer. GeBIZ was a successful PPP between the Singapore government and a private partner to create a centralized online procurement system. The project increased transparency, reduced costs, and saw over $10 billion in online transactions by 2005. The document concludes that PPPs are a viable model for developing e-governance solutions when customized to each country's needs.
E-government aims to improve government effectiveness, efficiency, and services using information and communication technologies. However, implementing e-government in Pakistan faces several challenges including lack of ICT infrastructure, privacy/security issues, lack of qualified personnel and training, digital divide, unstable political policies, and high financial costs. A key organization working on e-government in Pakistan is the Pakistan Telecommunication Authority, which regulates telecommunications but struggles with technical, security, staffing, and political challenges to effective e-government.
This document provides an overview of e-commerce, including its definition, key concepts, models, and benefits/limitations. It defines e-commerce as business transactions conducted electronically and notes it initially started in 1948. The models of e-commerce discussed include B2B, B2C, B2G, C2C, C2G, and C2B. Benefits listed are operational cost savings, international marketplaces, and mass customization. Limitations include security/reliability issues, technology evolution, and lack of trust in online interactions. Intranets and extranets are also summarized.
This document outlines the yearly lesson plan for KSSM English for Communication for 2017. It is divided into 3 terms covering various themes of People and Culture, Science and Technology, and Health and Environment. Each week focuses on different learning standards and objectives related to listening, speaking, reading and writing skills. The plan provides guidance for teachers on content standards, learning outcomes and remarks for each lesson throughout the year.
E-governance involves using information technology to make governance more efficient, transparent and accessible. It was first introduced in the US in 1999 and has since been implemented worldwide with varying degrees of success. The top five countries for e-governance are Sweden, Denmark, Norway, the US and the Netherlands. India has also undertaken initiatives like Mission 2007 and e-Suvidha to connect villages and provide online services. E-governance can reduce costs, increase convenience and accessibility but also faces challenges from lack of infrastructure, skills and integration between government departments.
Meter - Online tools for measuring e-government readinessRichard Kerby
METER is an online tool created by the United Nations to help governments develop and improve their e-government strategies. It assesses national e-government environments across five pillars: commitment, legal, vision and policy, organization, and technology. Each pillar contains several sub-themes that identify factors important for effectively using technology to transform government services. The tool allows governments to identify their strengths and weaknesses within each pillar in order to focus their resources on closing gaps and improving e-government and public services.
Este documento discute la necesidad de un nuevo paradigma educativo en la educación superior de América Latina para transformar las estructuras y prácticas de enseñanza e investigación con el fin de promover el aprendizaje efectivo, estimular la creatividad e innovación y favorecer la vitalidad académica en la región. Se argumenta que lograr este cambio de paradigma requiere un cambio en la "cultura académica" a través de un proceso de tres etapas que incluya modificaciones a la pedagogía.
The United Nations Public Administration Country Studies (UNPACs) provides knowledge resources through a web-based platform to support United Nations member states' efforts to improve public administration and development management. UNPACs shares information, best practices, and innovative approaches across six thematic areas related to public administration for 192 UN member states. The platform aims to facilitate knowledge transfer and information dissemination to support effective governance.
Este documento discute los cambios necesarios en los modelos didácticos y estrategias de enseñanza para adaptarse al Espacio Europeo de Educación Superior (EEES). Plantea tres preguntas clave: 1) ¿Qué cambios se deben hacer en los modelos didácticos y estrategias de enseñanza? 2) ¿Qué capacitación necesitará el profesorado? 3) ¿Cómo afectarán estos cambios al proceso de enseñanza-aprendizaje? Trabajar por competencias en entornos virtuales colaborativos represent
El pesamiento crítico en estudiantes universitarioscrojas6
Este documento describe la importancia del desarrollo del pensamiento crítico en estudiantes universitarios. Explica que el pensamiento crítico implica el razonamiento profundo sobre temas actuales usando métodos de análisis lógicos, filosóficos y psicológicos. También define el pensamiento crítico como un proceso mental para expresar un criterio personal de manera lógica y objetiva, evitando influencias externas. Finalmente, detalla algunas formas de fomentar el pensamiento crítico como hacer preguntas, considerar
E health stratigies & development in developing countirsHassan Rashid
This document discusses e-health strategies and development in developing countries. It outlines some key challenges facing e-health development including a lack of national e-health strategies, different levels of e-health maturity across hospitals, a lack of strong information governance and medical coding systems. It emphasizes that developing countries should focus on national e-health infrastructure and stakeholder engagement when creating national e-health strategies. The strategies should provide frameworks for standardized design and rollout of e-health systems to minimize common failures.
The document discusses ICT4D (Information and Communication Technologies for Development), including its definition, goals of development, and how ICT can contribute to development through information and communication. It outlines the evolution of ICT4D in three phases and discusses targets set by the World Summit on the Information Society. Examples of ICT4D projects are provided. The document also examines approaches to measuring ICT development and the digital divide between countries.
Healthcare Communication Technologies: A Short Note on Opportunities and Chal...IRJET Journal
This document discusses opportunities and challenges for healthcare communication technologies. It begins by introducing how information and communication technologies (ICTs) have benefited the healthcare sector by facilitating services and improving quality while reducing costs. However, fully implementing these technologies faces several challenges, including a lack of industry standards, concerns over privacy and security of personal health data, and lack of knowledge among healthcare providers about using new ICT systems. The document recommends efforts to develop legal frameworks and user-friendly technologies, provide training to healthcare workers, and involve stakeholders in technology development processes to help address challenges and further realize opportunities that ICTs provide for improving healthcare.
National e-health involves using information and communication technologies to improve healthcare. The WHO promotes intersectoral collaboration between health and IT to develop e-health solutions that are health-centric. Germany launched an e-health initiative in 2007 that gave 80 million patients mobile access to their electronic health records. Both Canada and Australia have invested heavily in developing national e-health infrastructures, with Canada investing $1.6 billion and Australia around $5 billion since 1998. While both countries have seen benefits from increased efficiency and care quality, they still face challenges around interoperability and a fragmented approach.
The document discusses the impact of information technology (IT) on various areas including productivity, quality of life, education, business, mobility, and healthcare. It specifically examines how the Philippines aims to overcome its digital divide by developing its national broadband network and bringing internet connectivity to rural areas by 2022. It also outlines several government initiatives to enhance ICT literacy among citizens such as building community e-centers and improving the digital skills of civil servants.
Professor George Crooks - ECO 19: Care closer to homeInnovation Agency
Presentation by Professor George Crooks, Chief Executive Officer, The Digital Health and Care Innovation Centre at ECO 19: Care closer to home on Tuesday 9 July at Deepdale Stadium.
Usability Lessons From National Healthcare AppsCyber-Duck
From our webinar, The Good, The Bad & The Ugly - Usability Lessons From National Healthcare Apps.
Discover our presentation for World Usability Day, as we shine a light on the impact of digitalisation on public health services, specifically through the lens of delivering great user experiences and better patient care with healthcare apps.
The 2023 Digital Health Barometer_compressed.pdfJordiCarreras13
Data interoperability requires the adoption and
implementation of common and (ideally) open
standards. Lack of interoperability limits the
re-use of data between healthcare organisations
within a country and across borders. The rise of
cloud platforms and mobile technology further
complicates the data environment. “Data gets
captured and it is quite complex and hard to
share,” says David Hansen, CEO of the Australian
e-Health Research Centre, CSIRO. “When shared,
it is often not computable. Human intervention
is needed to do analytics and this is really
expensive.”
All countries except Spain achieve the highest
score on this indicator, demonstrating that
digital health and health information industrybased
technical standards for data exchange,
transmission, messaging, security, privacy and
hardware are in use in the majority of applications
and systems to ensure the availability of highquality
data.
Digital health literacy and internet connectivity
are ‘super’ social determinants of health, as
they have the power to affect the wider social
determinants of health.17 Although the use of
digital tools – such as apps, patient portals, and
monitoring devices – provides better support
beyond clinical settings, greater reliance on them
can increase the disparity between people with
digital access and skills and those without, and (by
extension) health disparities.18 “One of the major
concerns globally in digital health has been tech
equity,” says Majmudar. “The digital divide could
worsen. You need access to the internet, tools
and resources. Every country should focus on
connectivity, including the US. Can people afford
the data plans they need to access telemedicine
and remote care? Do we have connectivity in
every area, urban or rural?”
eHealth Summit: "EU Address: The EU eHealth Strategy: Connecting Member State...3GDR
Slides from National eHealth Summit, 30 Sept 2015 at Carton House, Kildare: Dr Tapani Phia, Head of Unit, eHealth & Health Technology Assessment, European Commission.
#eHealthSummit15
http://www.ehealthsummit.ie
http://mhealthinsight.com/2015/09/25/mhealth-insights-from-the-ehealth-summit/
This document discusses e-government in the governance sector. It introduces the group members and defines e-government as using information and communication technologies to improve public sector activities. It then discusses the uses of e-government including delivering services from government to customer, business, and government. The advantages include democratization, environmental benefits, efficiency, and public approval. Challenges include security, accessibility issues, technology problems, and lack of privacy. Real case studies on university application systems are also examined.
The technologies of telehealth are advancing quickly as part of the ‘connected care’ revolution. Patients and health providers are ever more closely linked through real-time electronic tools. From digital imaging to allow remote viewing of CT scans, through to patient diagnosis, videoconferencing and monitoring, these tools could touch all aspects of the patient-provider relationship.
Much of the promise of telehealth is predicated on its ‘access’ benefits: the improved access of the patient to medical expertise regardless of location, and improved access of health providers to their patients, for the purpose of diagnosis, consultation and monitoring. Yet access to telehealth depends not only on telehealth technology. Policy frameworks must be modernised, communications infrastructures such as broadband and mobile network coverage must be improved, and skillsets – both of clinicians and patients – need to be strengthened. This briefing paper outlines three factors shaping the telehealth access environment: government readiness (e.g. legal and regulatory clarity and harmonisation, especially across states and borders), communications infrastructure, and skills.
Med-e-Tel Conference luxemburg. Moldova eHealth StrategyAlexandru Rosioru
The document discusses eHealth strategies and initiatives in the Republic of Moldova. It provides background on the country and health care system. Key points include that Moldova has no separate eHealth strategy, but aspects are covered in other documents. Some implemented systems include those for TB/HIV and blood centers. Challenges include a lack of infrastructure in facilities and eHealth policy. New opportunities and priorities are emerging with a pro-European government, including developing an eHealth task force and implementing initial eHealth services. Regional cooperation is seen as a way to improve access to care and information exchange.
This document summarizes a Digital Health Blueprint for Ethiopia. It begins with messages of support from the Minister of Health, State Minister of Operations, and Director of Health Information Technology. The messages emphasize that digital health can help advance universal health coverage by improving access, quality and efficiency of care. However, digital health requires strong governance, coordination, policies and strategies. The blueprint provides guidance for implementing digital health solutions in a sustainable, coordinated manner aligned with Ethiopia's health system goals over the next 10 years. It is meant to create a shared vision among stakeholders to mobilize investment in digital transformation of health care.
Guinea-Bissau - An Ideal Pilot Country for eHealth in Sub-Saharan Africa.pdfVelametis
Guinea-Bissau is a nation with a wealth of untapped natural resources on the northern Atlantic coast of West Africa. It shares a border with Senegal to the north and Guinea to the east. With a median age of 18.8 years, the population of about 2 million is a little under Africa’s average of 19.7 years.
One might have heard about the nation in the news for mostly negative reasons surrounding political instability, corruption, and drug trafficking. These issues have existed for a while, but the relative stability of Guinea-Bissau’s government in recent years has encouraged government an increase in private sector investment and the development of projects to improve the country’s infrastructure.
Guinea-Bissau is benefiting from the expertise and developmental support of organisations such as UNDP, UNICEF and The Global Fund. Digital technologies are at the heart of a number of current government and NGO-led development projects. Guinea-Bissau is well-positioned to serve as a test bed for eHealth and FinTech solutions intended for West African and Sub-Saharan nations.
For private companies and investors aiming to enter the region, Guinea-Bissau’s small population and underdeveloped economy may present challenges; however, the country’s strategic location on the West African coast and its abundant natural resources offer potential opportunities for growth and investment.
Due to the nation’s infrastructure and cultural resemblances to its larger neighbours, digital projects requiring smaller investment can be implemented quickly and lead to faster, measurable outcomes.
The adoption of these digital solutions increased dramatically during and after COVID, indicating that Guinea-Bissau’s government and people support them. If eHealth initiatives can provide solutions to fundamental healthcare issues in Guinea-Bissau, they could be scaled and adopted in other Sub-Saharan African nations. When compared to larger nations in the region, such digital initiatives could present a lower financial risk to investors and the private sector.
Our brief report explores Guinea-Bissau’s potential for eHealth solutions and the nation’s readiness to adopt them through partnerships.
Broadband can help address challenges in rural healthcare by enabling new services. It can help remove isolation for rural health providers through telehealth services like peer review, remote education and guidance. For remote patients, broadband allows electronic consultations, access to specialists through referrals, and diagnostic services. Opportunities exist to use broadband to support integrated family health centers as technology hubs and enable shared services and high-definition video conferencing and imaging. This helps bring healthcare into remote communities.
This document describes the e-Mamta project in Gujarat, India, which aims to track pregnant mothers and children to reduce infant and maternal mortality rates. The key points are:
1. e-Mamta is an online system that registers individuals, tracks health services delivered, and sends SMS alerts to beneficiaries and providers.
2. It generates work plans for frontline workers based on population data to improve service coverage.
3. The system covers Gujarat's entire population, with a focus on rural, urban slum, and slum-like areas. It integrates with other health programs and aims to create a complete individual health record.
WSIS Action Line C7 eHealth lead facilitator: WHODr Lendy Spires
1. The document discusses the WHO's role in facilitating the WSIS Action Line on e-health. It outlines key areas like improving health information systems and facilitating access to health knowledge.
2. It describes achievements in building e-health foundations over the past decade, but also challenges like ensuring accurate health information and addressing barriers to scaling up e-health. Public-private partnerships have helped expand access to health resources.
3. The facilitator recognizes the growing role of ICT in health and calls for continued strategic investment to meet WSIS commitments on e-health, through research, assessment, policy development, and stakeholder collaboration.
1) The document proposes an effective m-Health system for antenatal and postnatal care in rural areas of Bangladesh using mobile SMS and a web interface.
2) The system would allow pregnant women to register via mobile phone and receive health information and advice via SMS. It would connect women to local health workers and doctors for monitoring and emergency response.
3) The system aims to improve maternal and child health outcomes in rural Bangladesh by overcoming barriers like lack of healthcare access and providing remote healthcare monitoring and guidance.
This document summarizes applications of blockchain technology in healthcare, including for big data analytics, data security, data management and governance, interoperability, and digital health. It provides examples of companies implementing blockchain solutions for predictive modeling using medical data, securing patient records, managing health records for a country, improving data sharing between providers, and preventing counterfeit drugs. While adoption of blockchain in healthcare is increasing, widespread impact requires overcoming challenges such as rebuilding infrastructure and training personnel.
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
UiPath Test Automation using UiPath Test Suite series, part 5DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 5. In this session, we will cover CI/CD with devops.
Topics covered:
CI/CD with in UiPath
End-to-end overview of CI/CD pipeline with Azure devops
Speaker:
Lyndsey Byblow, Test Suite Sales Engineer @ UiPath, Inc.
TrustArc Webinar - 2024 Global Privacy SurveyTrustArc
How does your privacy program stack up against your peers? What challenges are privacy teams tackling and prioritizing in 2024?
In the fifth annual Global Privacy Benchmarks Survey, we asked over 1,800 global privacy professionals and business executives to share their perspectives on the current state of privacy inside and outside of their organizations. This year’s report focused on emerging areas of importance for privacy and compliance professionals, including considerations and implications of Artificial Intelligence (AI) technologies, building brand trust, and different approaches for achieving higher privacy competence scores.
See how organizational priorities and strategic approaches to data security and privacy are evolving around the globe.
This webinar will review:
- The top 10 privacy insights from the fifth annual Global Privacy Benchmarks Survey
- The top challenges for privacy leaders, practitioners, and organizations in 2024
- Key themes to consider in developing and maintaining your privacy program
Building Production Ready Search Pipelines with Spark and MilvusZilliz
Spark is the widely used ETL tool for processing, indexing and ingesting data to serving stack for search. Milvus is the production-ready open-source vector database. In this talk we will show how to use Spark to process unstructured data to extract vector representations, and push the vectors to Milvus vector database for search serving.
Maruthi Prithivirajan, Head of ASEAN & IN Solution Architecture, Neo4j
Get an inside look at the latest Neo4j innovations that enable relationship-driven intelligence at scale. Learn more about the newest cloud integrations and product enhancements that make Neo4j an essential choice for developers building apps with interconnected data and generative AI.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Full-RAG: A modern architecture for hyper-personalizationZilliz
Mike Del Balso, CEO & Co-Founder at Tecton, presents "Full RAG," a novel approach to AI recommendation systems, aiming to push beyond the limitations of traditional models through a deep integration of contextual insights and real-time data, leveraging the Retrieval-Augmented Generation architecture. This talk will outline Full RAG's potential to significantly enhance personalization, address engineering challenges such as data management and model training, and introduce data enrichment with reranking as a key solution. Attendees will gain crucial insights into the importance of hyperpersonalization in AI, the capabilities of Full RAG for advanced personalization, and strategies for managing complex data integrations for deploying cutting-edge AI solutions.
In the rapidly evolving landscape of technologies, XML continues to play a vital role in structuring, storing, and transporting data across diverse systems. The recent advancements in artificial intelligence (AI) present new methodologies for enhancing XML development workflows, introducing efficiency, automation, and intelligent capabilities. This presentation will outline the scope and perspective of utilizing AI in XML development. The potential benefits and the possible pitfalls will be highlighted, providing a balanced view of the subject.
We will explore the capabilities of AI in understanding XML markup languages and autonomously creating structured XML content. Additionally, we will examine the capacity of AI to enrich plain text with appropriate XML markup. Practical examples and methodological guidelines will be provided to elucidate how AI can be effectively prompted to interpret and generate accurate XML markup.
Further emphasis will be placed on the role of AI in developing XSLT, or schemas such as XSD and Schematron. We will address the techniques and strategies adopted to create prompts for generating code, explaining code, or refactoring the code, and the results achieved.
The discussion will extend to how AI can be used to transform XML content. In particular, the focus will be on the use of AI XPath extension functions in XSLT, Schematron, Schematron Quick Fixes, or for XML content refactoring.
The presentation aims to deliver a comprehensive overview of AI usage in XML development, providing attendees with the necessary knowledge to make informed decisions. Whether you’re at the early stages of adopting AI or considering integrating it in advanced XML development, this presentation will cover all levels of expertise.
By highlighting the potential advantages and challenges of integrating AI with XML development tools and languages, the presentation seeks to inspire thoughtful conversation around the future of XML development. We’ll not only delve into the technical aspects of AI-powered XML development but also discuss practical implications and possible future directions.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
1. DPADM/UNDESA Presentation
Government of Brunei Darussalam
Richard Kerby
Senior Inter-Regional Adviser
E-Government and Knowledge Management
kerby@un.org
E-Government Services
2. http://www.UNPAN.org/DPADM/
2
E-Government Services
1. Overview of e-Government Services
2. Top e-government Applications
E-Government
E-Health
E-Education
3. EU Country Studies – e-signatures
Lithuania
Luxembourg
Slovak
4. Key Performance Indicators (KPIs)
5. M-Government
6. Cloud Computing
7. Open Government Data
8. Security
9. Way Forward
3. http://www.UNPAN.org/DPADM/
3
1. Overview of e-Government Services
E-Government primarily consists of two parts: front-office and
back-office. The front office part is comprised of online
service delivery to citizens and businesses, through the
Internet or other digital means. The back-office part is
comprised of internal government administration and
information sharing in the form of services both within and
between governments. In this briefing note, Government-to-
Citizens (G2C) and Government-to-Business (G2B) services
are categorized as front-office, and Government-to-
Government (G2G) as back-office.*
* ESCAP Briefing Note 3
4. http://www.UNPAN.org/DPADM/
4
1. Overview of e-Government Services
G2C services include information dissemination and basic citizen
services. Electronic G2C services are characterized by a
government-wide information sharing system and new Internet based
applications. These allow citizens to access information and other
services using a single-window online portal. Such a portal can
provide the following citizen services:
• Processing and issuance of various permits/authorizations and
certificates
• Information on legislative/administrative notices and relevant laws
• Payment services, including tax refunds and social welfare
payments
• Government administration participation, including requesting
public hearings and casting electronic votes.*
* ESCAP Briefing Note 3
5. http://www.UNPAN.org/DPADM/
5
1. Overview of e-Government Services
Electronic G2B service delivery consists of a one-stop single-window
service for businesses. The services covered include corporate civil
administrative affairs, industrial information, and electronic transaction
services. A few examples of these electronic transaction services are
procurements, bids and awards, along with payment services for
various taxes and public charges.
• An integrated e-procurement system – i.e. a single-window
government procurement system in which all procurements-related
processes such as registration, tender, contract, and payment are
done via the Internet
• An e-customs system that would streamline customs
administration in the import and export industry while establishing
effective smuggling interdiction
• e-Commerce to support the buying and selling of goods and
services*
* ESCAP Briefing Note 3
7. http://www.UNPAN.org/DPADM/
7
2. Top e-government Applications
G2C services G2B services
Income tax Social contributions
Job search Corporate tax
Social security VAT declaration
E-ID Registration of new company
Car registration Open Data (Statistical data)
Building permits Customs declaration
Declaration to the police Environment-related permits
Fines Procurement
16. http://www.UNPAN.org/DPADM/
16
2. E-Education Applications
• Registration online (primary, secondary and tertiary)
• Validation of certificates
• Results of exams and grades
• Application for scholarships
• Reserve books online
• Students/Parents/Teacher work spaces
• Ask the professor
• Email alerts when students are out or sick
• GIS location of schools
18. http://www.UNPAN.org/DPADM/
18
3. EU Country Studies – e-signatures
Which Institutions should handle
design, implementation and Public
Key Infrastructure (PKI) e-signatures
Which PKI option would be better
implemented in Brunei
Identify three applications that
would require PKIs
22. http://www.UNPAN.org/DPADM/
22
4. Key Performance Indicators (KPIs)
Number of Transactions Cost of Transactions
Savings Overall Traffic
% of New Visitors % of Repeat Visitors
Return on Investment Amount of time spent on the site
# of Pages Views # of users vs. actual transactions
# of Clicks Average pages per visit
% of responses to email sent # of users that signed up for
newsletters
24. 4. USAGE
WebTrends Analytics is a Web analytics tool which collects
and presents information about user behavior on web sites. It
collects data from Web server log files augmented with
information from client-side scripts, presents results through a
graphic user interface, and can present a large variety of data
and analyses on many different kinds of web sites. The report
presentation interface is highly configurable, allowing the
administrator to select specific information to present. It has a
large number of configuration parameters, and requires the
administrator to understand HTTP and other Web technologies
in detail. WebTrends Analytics can require considerable
resources and governance for web sites with high traffic.
26. http://www.UNPAN.org/DPADM/
26
5. M-Government
Mobile Government is the next inevitable direction of evolution of
eGovernment. It is about modernising the public sector
organisations - hence the business processes, the work and the
workers - using mobile technologies, applications and services. M-
Government is not only about technology but rather how technology
revolutionise the public sector activities and how the society adopts
these technologies. Mobile devices provide a faster and timely way
of delivering information to citizens and is considered as the most
common medium or enabler of m-government.
In countries with limited wireless infrastructure and m-services,
short message service (SMS) can transmit simple m-services to
provide services to citizens.
Mobile Government Consortium
27. http://www.UNPAN.org/DPADM/
27
5. M-Government
The main benefit of the m-government is that it truly helps to create
an integrated digital nervous system for government. The
advancement of ICT explains why new m-government applications
emerge and why government has many opportunities through the
wireless channels. Its immediacy and convenience reduces the
previous barriers to public service operations, encouraging citizens
or service providers to make use of the technology. Digital systems
enable public service personnel to gather data more efficiently and
improve its delivery, also encourage citizens to utilize public
services more easily and be more cordial in the city's or
government's decision process.
Mobi Solutions Ltd
29. http://www.UNPAN.org/DPADM/
29
5. M-Government applications
Delivery Date Calculator Mobile Poll
Weather Daily Price Index
Stock Market Securities Pay Parking Spot
Kiosk and CSC Locator Pay Electricity and Water Bills
Check Traffic Offences Agriculture water levels
Student Exam Results Hotel Directory
Security Information Upload health data
Driving Instructor Contact Details eGovernment Blog
Customs Clearing Agencies Directory Price of Medicine
Health Care Clinics Flight Information
Tracking Postal Packages Register Complaints
30. http://www.UNPAN.org/DPADM/
30
6. Cloud Technology
"The cloud will do for government what the
Internet did in the '90s," he said. "We're
interested in consumer technology for the
enterprise," Kundra added. "It's a fundamental
change to the way our government operates
by moving to the cloud. Rather than owning
the infrastructure, we can save millions.“
- Vivek Kundra, US Federal Government CIO
http://www.nextgov.com/nextgov/ng_20081126_1117.php
* eFortresses
31. http://www.UNPAN.org/DPADM/
31
6. Cloud Technology
“I believe it's the future," he says. "It's moving
technology leaders away from just owning
assets, deploying assets and maintaining assets
to fundamentally changing the way services
are delivered.“
- Vivek Kundra, US Federal Government CIO
http://www.cio.de/news/cio_worldnews/867008
* eFortresses
32. http://www.UNPAN.org/DPADM/
32
6. Cloud Technology
“Don't fight Mother Nature. It's inevitable that
applications will move to the cloud, it's just a
matter of which ones. Embrace the change
and manage the change in a way that's
effective for your business. When it comes to
cloud computing, the train has left the station”
- John W. Thompson, Chairman and Ex-CEO
Symantec
http://searchsecurity.techtarget.com/news/article/0,289142,sid14_gci1523794,00.html
* eFortresses
35. http://www.UNPAN.org/DPADM/
35
6. Cloud Technology
Cloud Software as a Service (SaaS)
– Use provider’s applications over a network
Cloud Platform as a Service (PaaS)
– Deploy customer-created applications to a cloud
Cloud Infrastructure as a Service (IaaS)
– Rent processing, storage, network capacity, and
other fundamental computing resources
* eFortresses
36. http://www.UNPAN.org/DPADM/
36
6. Cloud Technology
Private cloud
– enterprise owned or leased
Community cloud
– shared infrastructure for specific community
Public cloud
– Sold to the public, mega-scale infrastructure
Hybrid cloud
– composition of two or more clouds
* eFortresses
37. http://www.UNPAN.org/DPADM/
37
6. Cloud Technology
CommunityCommunity
CloudCloud
PrivatePrivate
CloudCloud
Public CloudPublic Cloud
Hybrid
Clouds
Deployment
Models
Service
Models
Essential
Characteristics
Common
Characteristics
Software as a
Service (SaaS)
Platform as a
Service (PaaS)
Infrastructure as
a Service (IaaS)
Resource Pooling
Broad Network Access Rapid Elasticity
Measured Service
On Demand Self-Service
Low Cost Software
Virtualization Service Orientation
Advanced Security
Homogeneity
Massive Scale Resilient Computing
Geographic Distribution
* eFortresses
38. http://www.UNPAN.org/DPADM/
38
6. Cloud Technology - Security
Shifting public data to a external cloud
reduces the exposure of the internal sensitive
data
Cloud homogeneity makes security
auditing/testing simpler
Clouds enable automated security
management
Redundancy / Disaster Recovery
* eFortresses
39. http://www.UNPAN.org/DPADM/
39
6. Cloud Technology - Security
Clouds typically have a single security
architecture but have many customers with
different demands
Organizations have more control over the
security architecture of private clouds followed
by community and then public
Higher sensitivity data is likely to be processed
on clouds where organizations have control
over the security model
* eFortresses
40. http://www.UNPAN.org/DPADM/
40
6. Cloud Technology – Security
Cloud Security Alliance (CSA) Top Threats Research:
Trust: Lack of Provider transparency, impacts
Governance, Risk Management, Compliance
Data: Leakage, Loss or Storage in unfriendly
geography
Insecure Cloud software
Malicious use of Cloud services
Account/Service Hijacking
Malicious Insiders
Cloud-specific attacks
* eFortresses
41. Where is IT’s Greatest Impact on Government?
Federal CIO Survey Question:
Where will investments in technology have the greatest impact on the performance
of government?
Source: AFFIRM, December 2008
Cross-Agency
Information
Sharing and
Collaboration
Information
Security
and Privacy
Critical
Infrastructure
Sustainability
and Continuity
Government
Management
Transparent,
Citizen-Centric
Government
42. BENEFIT COMMENT
Cost Savings
Organizations can reduce or eliminate IT capital expenditures and reduce ongoing operating
expenditures by paying only for the services they use and, potentially, by reducing the size of their IT
staffs.
Ease of Implementation
Without the need to purchase hardware, software licenses, or implementation services, an organization
can implement cloud computing rapidly.
Flexibility
Cloud computing offers more flexibility (often called “elasticity”) in matching IT resources to business
functions than past computing methods. It can also increase mobility of staff by allowing them to
access business information and applications from a wider range of locations and/or devices.
Scalability
Organizations using cloud computing need not scramble to secure additional hardware and software
when user loads increase, but can instead add and subtract capacity as the network load dictates.
Access to Top-End IT
Capabilities
Particularly for smaller organizations, cloud computing can allow access to hardware, software, and IT
staff of a caliber far beyond that which they can attract and/or afford for themselves.
Redeployment of IT Staff
By reducing or doing away with constant server updates and other computing issues, and eliminating
expenditures of time and money on application development, organizations may be able to
concentrate at least some of their IT staff on higher-value tasks.
Focusing on Core
Competencies
Arguably, the ability to run data centers and to develop and manage software applications is not
necessarily a core competency of most organizations. Cloud computing may make it much easier
to reduce or shed these functions, allowing organizations to concentrate their efforts on issues
central to their business such as (in government) the development of policy and design and delivery
of public services.
Sustainability
The poor energy efficiency of most existing data centers, due to substandard design or inefficient asset
utilization, is now understood to be environmentally and economically unsustainable. Cloud service
providers, through leveraging economies of scale and their capacity to managing computing
assets more efficiently, can consume far less energy and other resources than traditional data
center operators.
6. Benefits of Cloud Technology
* Cisco
44. Where to start:
Low-Hanging Fruit for Government Cloud Projects
Collaboration & information
sharing
Next phase of infrastructure
virtualization
Hosting of non-critical
applications & non-sensitive data
Development, QA and Test
Projects with large-scale
compute and storage demands
Security services
45. Key to Agency Adoption of Cloud: Trust
Before the Economics of Cloud Computing Can be Considered,
Agencies Require a Trusted Service Infrastructure
Security Control
Service-Level
Management
Compliance
46. data and information
produced or commissioned
by government or
government controlled
entities
7. Open Government data
47. Examples of government data
Traffic, air quality,
budget spending,
hospital bed utilization,
students per class, crime
rates, incidents, and so
on
Traffic lights, security
cameras, electrical grid,
water pipes, and so forth
48. Recent trends in Government Data?
openopen
government datagovernment data
if the data can be
freely used,
reused and
redistributed by
anyone
55. Risks: Privacy and SecurityPrivacy and Security
While Open Govt. Data
promotes increased civil
discourse, improved public
welfare and a more efficient
use of public resources, it
raises privacy and security
concerns that may legally
prevent certain data sets from
being shared with the public
56. Challenges Gov’t facing while opening data
Protecting personally
identifiable information
Suitably control access
to the data
Keep data safe from
corruption
57. How do they respond?
Data Protection Act
Privacy and Security Laws
Advocacy
Data Privacy Day
Raising Awareness
News http://www.privacy.ohio.gov/
Resources:
http://www.privacy.ohio.gov/resources
58. Research & Timeline
Legal and Regulatory Framework – 2009 Q4
Legislation on Open Government Data including but not limited to
Freedom of Information Acts
Legislation on Privacy and Security including but not limited to Data
Protection Acts
Other resources – 2010 Q1
Government sites with Open Data
Citizen initiated sites that utilize Gov’t Data
Policy, Strategies & Technologies for Opening Gov’t Data
Policy, Strategies & Technologies for implementing Privacy and
Security in Government
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
10/08/13 20:32 SHOW General Session Day 2 Cisco Live! 2009
Cisco believes that gaining the advantages of cloud computing in the enterprise begins with establishing a trusted approach to the cloud. Without trust, the economics of cloud computing make little difference. The network can uniquely address trust in private clouds Trust in the cloud centers on four core concepts: Security – Traditional issues around data and resource access control, encryption and incident detection Control – The ability of the enterprise to directly manage how and where data and software is deployed, used and destroyed Service-Level Management – The definition, contracting and enforcement of service level agreements between a variety of parties Compliance – Conformance with required regulatory, legal and general industry requirements (such as PCI, HIPAA and Sarbanes-Oxley)
While OGD promotes increased civil discourse, improved public welfare and a more efficient use of public resources, it raises privacy and security concerns that may legally prevent certain data sets from being shared with the public. The challenge that governments face is making government data public while at the same time protecting personally identifiable information, keeping data safe from corruption and suitably controlling access to it. Sharing digital information is, to be sure, no small matter. Legal and fiscal constraints guide the use of technology in government, and new questions arise. Does open data make government vulnerable? Is it responsible to share data without appropriate context? What data should be openly shared? All these are policy questions KM experts in governments are facing and we expect that UN PACS will provide answers and guidance for these questions.
While OGD promotes increased civil discourse, improved public welfare and a more efficient use of public resources, it raises privacy and security concerns that may legally prevent certain data sets from being shared with the public. The challenge that governments face is making government data public while at the same time protecting personally identifiable information, keeping data safe from corruption and suitably controlling access to it. Sharing digital information is, to be sure, no small matter. Legal and fiscal constraints guide the use of technology in government, and new questions arise. Does open data make government vulnerable? Is it responsible to share data without appropriate context? What data should be openly shared? All these are policy questions KM experts in governments are facing and we expect that UN PACS will provide answers and guidance for these questions. Data Privacy Day is an international event celebrated by the U.S., Canada, and the European Union. Data Privacy Day is designed to raise awareness and promote education about the importance of protecting the privacy of personal information, online, in mobile contexts, and otherwise. This year, January 28, 2009 was officially recognized as National Data Privacy Day by the United States House and Senate.
http://www.privacy.ohio.gov/resources/
HISP - Holistic Information Security Practitioner managed by HISPI - Holistic Information Security Practitioner Institute - www.hispi.org CISSP - Certified Information Systems Security Professional managed by (ISC)2 - International Information Systems Security Certification Consortium - www.isc2.org CISM - Certified Information Security Manager managed by ISACA - Information Systems Audit and Control Association - www.isaca.org CISA - Certified Information Systems Auditor managed by ISACA - Information Systems Audit and Control Association - www.isaca.org CCSK - Certificate of Cloud Security Knowledge managed by CSA - Cloud Security Alliance - www.cloudsecurityalliance.org http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
HISP - Holistic Information Security Practitioner managed by HISPI - Holistic Information Security Practitioner Institute - www.hispi.org CISSP - Certified Information Systems Security Professional managed by (ISC)2 - International Information Systems Security Certification Consortium - www.isc2.org CISM - Certified Information Security Manager managed by ISACA - Information Systems Audit and Control Association - www.isaca.org CISA - Certified Information Systems Auditor managed by ISACA - Information Systems Audit and Control Association - www.isaca.org CCSK - Certificate of Cloud Security Knowledge managed by CSA - Cloud Security Alliance - www.cloudsecurityalliance.org http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management
http://www.UNPAN.org/DPADM/ Division for Public Administration and Development Management