Brooke Pleas is seeking an administrative assistant or receptionist position. She has over 15 years of experience in office administration, customer service, data entry, and secretarial work. Her skills include proficiency in Microsoft Office, excellent communication skills, and the ability to multi-task and prioritize workload. She is detail-oriented with strong organizational abilities.

1. Brooke Pleas
1702 16th
Street SE #3 Washington, DC 20020
(C) 202-705-2310
brookeebonypleas@gmail.com
OBJECTIVE:
Detail oriented, self-motivated team player seeks an Administrative Assistant or Receptionist position with
an established organization with growth opportunities.
HIGHLIGHTS OF QUALIFICATIONS:
§ Type 65wpm; proficient in Microsoft Office Suite software
§ Customer service driven, results-oriented
§ Excellent proofreader with great attention to details
§ Exceptional data entry skills
SKILLS & ABILITIES:
§ Type various correspondence, memoranda, and reports.
§ Draft documents and put into final form.
§ Maintain travel accounts in Excel spreadsheet format – monitor travel expenditures.
§ Perform alpha/numeric data entry.
§ Use and troubleshoot standard office equipment.
§ Answer multi-line phone courteously and politely – directing callers to appropriate personnel.
§ Greet customers, staff, management, and the general public with vigor and interest.
§ Respond to customers’ inquiries in a prompt, friendly manner – making every effort to satisfy.
§ Research Internet and other information sources.
§ Organize and control large, complex filing systems.
§ Sort and distribute incoming/outgoing mail – coordinate mass mailings.
§ Establish and maintain good rapport with students, employees, and community.
§ Assist with the registering and development of the master schedule and data entry for scheduling.
§ Schedule new students being aware of graduation requirements and course prerequisites.
§ Process schedule changes and direct information to appropriate personnel.
§ Maintain up-to-date computer records on each student
§ Maintain balanced classes within negotiated limits.
§ Interpret and input all pertinent information from new student transcripts.
§ Process withdrawals and transfers and notify appropriate personnel.
§ Maintain list of mid-term graduates.
§ Reconcile daily enrollment information with attendance department.
§ Provide student reports as needed.
§ Other job-related duties as assigned.
EDUCATION:
Office Assistant Certified, October 2002;
G.E.D. acquired, June 2002 Potomac Job Corps, Washington, DC
RELATED EXPERIENCE:
Sales Associate October 2012 – Present
Ashley Stewart Largo, MD
Registrar April 2009 – April 2012
Potomac Massage Training Institute Washington, DC
Evening Secretary December 2005 – October 2006
MedTech (formerly Sanz School) Falls Church, VA

2. Personal Secretary August 2003 – September 2005
National Public Radio Washington, DC
Secretary/Office Assistant (Work – Study) August 2002 – October 2002
Management Training Corporation Arlington, VA
VOLUNTEER:
Volunteer Bagger June 1997 – Present
Food & Friends Washington, DC
REFERENCES AVAILABLE UPON REQUEST