Brendan Gleeson has over 16 years of experience as a consultant providing technical and functional analysis for enterprise business applications, particularly records, document and information management systems. He has strategic view of information management from his analytical approach and experience across public and private sector clients in industries such as government, finance, healthcare, and more. Gleeson has a Masters from the University of Cambridge and extensive technical skills and certifications in areas like ECM, social media, programming, and operating systems.

1. Brendan Gleeson 302 Goldridge Drive, Kanata, K2T 1L1 ∙ 613 2191947 ∙ brendang74@hotmail.com
Candidate Profile
EXPERIENCED CONSULTANT – Over 16 years of experience in providing technical and/or functional analysis for multiple,
large-scale implementations of enterprise business applications, particularly Records, Document and Information
Management systems (RDIMS) and web content management systems (WCM).
STRATEGIC VIEW OF INFORMATION MANAGEMENT– My analytical approach and ability to provide leadership to multiple
business functions has allowed me to employ an enterprise-wide view of Information Management implementations.
EXPERIENCE OVER MULTIPLE VERTICALS – I have provided consultative expertise to both public and private sector
companies, including clients from government, finance, healthcare, telecommunications, publishing, and retail.
Education
July 1995 MA (Cantab) in Ancient Greek and Latin from Robinson College, University of Cambridge
Technical and Analytical Skills
RDIMS
DocFinity ECM Suite, Kodak Capture Pro Network Edition, Datacap, Autonomy ECM Suite
(IDOL Server, Teamsite, LiveSite, OpenDeploy) Alfresco ECM, Joomla!, SQL Server
Social Media/Marketing SEO, SEM, HootSuite, Facebook Ads, YouTube channels, Google Analytics
Programming exposure Java, HTML, XML, CSS, SQL query programming
Software MS Office, PDF Converter, IIS, Apache, Tomcat, Altiris, Veritas Storage Foundation
Operating Systems All Windows client/server editions, Macintosh
Methodologies/Standards RUP, Waterfall, Agile, DIRKS, ISO 15489, DOD 5015.2
Analysis techniques
Business cases, business process modeling, prototypes, (non) functional requirements, use
cases, workflow diagrams, gap analysis, roadmaps, project definitions, change management
Certifications
December 2012 DocFinity Records Management Administration, Remote
March 2012 DocFinity BPM Administration, State College, PA
September 2011
DocFinity Core Systems Administration, State College, PA
Kodak Capture Pro Sales and Technical Certification, Online
IBM Datacap Sales and Technical Certification, Online
November 2010 AIIM ECM Practitioner, Online
April 2010 Autonomy IDOL Essentials, Ottawa, Canada
December 2005 Veritas Cluster Suite For Windows 4.3, Toronto, Canada
May 2005 Teamsite and OpenDeploy Sys Admin, Gaithersburg MD
Volunteer Work
April to June 2010 Developed a social media roadmap and website redesign proposal for ICAfrica
May to June 2010 Provided support for improvements to the Maison Tucker House website
Language Skills
French Intermediate Level 2 - reading, writing and comprehension
Spanish Pre-university standard - reading, writing and comprehension

2. Professional Experience
ECM Solutions Integrator, Permanent position, Accentus Inc, Ottawa – Sep ‘11 to Present
 Technical Responsibilities:
 Planned, designed and implemented a client-facing, secure, SAAS-based ECM platform based on DocFinity
 Designed, built and administered bulk importers to allow for the auto-indexing of medical health records into
DocFinity
 Day-to-day administration of the DocFinity and Kodak systems, the business network and VM’s
 Analytical responsibilities:
 Developed functional and non-functional requirements, systems analysis documents, detailed use and test
cases, user guides and process maps for both internal and external clients
 Achievements:
 Introduced mirrored testing environments and test scripts for the DocFinity platform. This reduced the risk of
upgrade efforts and exposed new functionality to the business.
 Redesigned the data and document management process across multiple system integrations. This reduced
duplication, allowed for greater data integrity and improved the DocFinity time-to-import by 70%
 Developed an as-is analysis of the production SQL Server environment and proposed/implemented
recommendations to reduce performance bottle-necks i.e. schedules for SQL index rebuilds, SQL Server
configuration best practices
 Created requirements for and implemented DocFinity business process models (BPM) to allow for automated
integrations, cut costs, ensure repeatable quality and eliminate inefficiencies
Information Management Consultant, Permanent position, Deloitte, Kanata – Feb ‘10 to Apr ‘11
 Client mandates
 Elicited requirements and developed deliverables for a Business Classification Scheme for the Ministry of
Environment. Required in-depth knowledge of DIRKS, ISO 15489 and OCIPO directives.
 Performed knowledge transfer duties to offshore resources regarding QA processes for a wealth management
system. This required developing, documenting and delivering remote training modules, process maps, training
schedules and training manuals that allowed the offshore resources to onboard quickly and efficiently
 Developed scheduling deliverables that managed a nationwide implementation of Electronic Medical Records
(EMR) systems
 Analyzed, developed and delivered data analysis tools and systems architecture improvements for a major
EMR provider
 Internal mandates
 Assisted in successful sales pursuit activities as part of the RFP process. This required an ability to work
collaboratively to define the approach and scope of the project and to detail the risks and assumptions from
both a business and technical perspective
 Actively looked to promote my personal brand through personal networking, participating in Deloitte’s
Communities of Practices and completing all required internal training modules
 Achievements:
 Successfully on-boarded a large team of offshore QA resources on time and on budget
 Crucial to the delivery of data analysis tools that enabled repeatable and predictable EMR implementation
processes
 Scheduling deliverable became integral to the nationwide implementation of EMR systems
CMS Integrator and Operations Lead, Contract positions, Aeroplan, Montreal – Jul ‘06 to Jul ‘09
 CMS Integrator responsibilities:
 Day-to-day responsibility for 4 development resources, working on Autonomy’s Teamsite WCM platform. This
involved acting as a mentor to the development efforts, providing guidance on development best practices and
managing time/resource conflicts
 Project-managed multiple concurrent CMS development streams for Aeroplan’s e-commerce website and
internal employee portal
 Managed the relationship with third-party development resources and project managers to ensure maximum
output and to reduce potential process bottlenecks
 Analytical responsibilities:
 Working closely with the Marketing department, performed business and technical analysis for customizations
to the core Teamsite CMS through a series of user workshops and consultations.
 Delivered documentation in the form of best practice guidelines for development, Visio-based development
process flows, hardware and software inventories and comprehensive user guides

3.  Achievements
 Improved turnaround time for the web publishing process by 50% by designing, developing and implementing
optimized content approval workflows
 Introduced a series of application changes, including a metadata model, user interface improvements and
quality of search engine returns
 Operations Lead responsibilities:
 Led the implementation of large-scale web application releases, ensuring a seamless transition from
development to production
 Developed documentation and process maps to improve the efficiency of the implementations
 Prioritized and addressed operational issues via a centralized ticketing system, following appropriate levels of
escalation
 Provided first-class customer service based on stated operational objectives
 Achievements
 Central to the major upgrade of Aeroplan’s front-end rendering and business logic engine
Senior Programs Analyst, Permanent position, Rogers Communications Inc., Toronto – Jun ‘04 to Jul ‘06
 Technical responsibilities:
 Administration of Teamsite WCM platform and OpenDeploy content delivery processes.
 Responsible for the management of code and application changes to the Teamsite platform through adherence
to a change management system
 Implemented a dedicated development and test environment to allow for structured testing of all code changes
 Designed and introduced a high availability architecture by implementing the latest Teamsite and OpenDeploy
versions and introducing failover/failback capabilities through Veritas’ Clustering and Storage Foundation
platform
 Achievements
 By implementing Veritas’ disk snapshotting architecture, reduced the backup outage time from 24 hours to
minutes
 Developed and implemented streamlined content approval workflows that reduced delays and bottlenecks
Environment Manager, Contract position, Marks and Spencer HQ, London UK – Sep ‘02 to May ‘04
 Technical responsibilities:
 Project-managed and documented the migration of applications to thin-client. This required a good
understanding of multi-tier software architecture and the ability to gather requirements
 Led application migrations through the stages of inception, development, testing and production implementation
 Introduced and administrated a dedicated client-application testing area based on Windows XP workstations
using images built in Altiris eXpress
 Achievements
 Built a fully automated operating system imaging environment, reducing time-to-build from hours to minutes
 Proposed and built a testing network to enable a segregated and dedicated QA testing process
Internet Technical Administrator, Permanent position, Conde Nast Publications, London UK – Jul ‘97 to Sep ‘02
 Technical responsibilities:
 Responsible for the day-to-day administration and support of a Teamsite-based content management system
and its OpenDeploy content delivery engine. Also supported and trained its user-base
 Provided third-line technical support for the web server farm, the company’s Windows 2000-based server and
workstations and multiple Apple workstations
 Gathered web metrics using IIS logs and presented to management
 Built and implemented advertising servers built on RealMedia and provided metrics for click-throughs etc
 Achievements:
 Managed the relocation of the production web servers to a hosted datacentre. This involved detailed resource
and time planning and the implementation of a redundant stack based on Windows Load Balancer
 Proposed and implemented a pager-based notification system that allowed for any outage of the websites to be
flagged immediately. This provided management data on website downtime and increased the uptime of the
websites to 99.9% from 95%