This resume is for JoEllen Leonard, a Technical Delivery Manager and IT Professional with over 20 years of experience in the industry. She has extensive experience leading all phases of software development life cycles and project delivery. Some of her key skills and experiences include managing technical teams, project management, communication, and leading complex initiatives from requirements through delivery. She has worked as a Technical Delivery Lead for Bank of America and Slalom Consulting, where she oversaw development teams and ensured projects were delivered on time and on budget.

1. JoEllen Leonard
206-619-1448  joellenleonard@comcast.net
Technical Delivery Manager/Project Lead & IT Professional
Innovative professional with extensive experience in IT disciplines with 20+ years of experience
in the industry. Skilled as a project lead and analyst with demonstrated proficiency in technical and
business disciplines. End to end expertise in leading all phases of software development life cycle and
project delivery functions, leading cross functional teams towards positive outcomes for highly complex
initiatives.
CORE COMPETENCIES & KEY STRENGTHS
 Waterfall/Hybrid Agile
Methodologies
 Technical Team Leadership
 Project Management and
Support
 Communication Skills
 Project Implementation
Planning, Management and
Execution
 Acquisitions, conversions and
transformations
 Verbal & Written Skills
 Project Business & Technical
Analysis
 Continuous Process
Improvement
 Relationship Building
KEY SKILLS ASSESSMENT
Advanced Technical and Project Analysis: 20+ years of IT experience, with significant
achievements in all phases of software development life cycle (SDLC) and overall application
development and delivery. Emphasis on DMAIC, system integrations, conversions and transformations.
Project Team Leadership: Lead cooperative, efficient technical teams, driving successful completion
of project deliverables that exceed client expectations. Strategize with Business Analysts, Technical
Analysts, Developers, DB Administration and Systems Administration to meet all project goals and
requirements.
 Lead/managed/coordinate project design and delivery starting with very high-level requirements
and delivering within tight timelines and budget.
 Lead multiple integration projects from a common front-end to multiple back - Lead NW Teller
Replacement and Integration initiative to the “Cleanest teller conversion project ever”.
 Lead NW Conversion from the Authorizations perspective, including in-flight transactions during
cut-over window.
 Lead SDLC deliverables and planning for APPLE Pay Authorizations and tracking.
Problem Solving: Develop innovative solutions to complex technical challenges while simultaneously
providing insight and analysis for business process enhancements, utilizing business and technical
acumen. A talent for comprehending complex system interactions.

2. JoEllen Leonard Resume, Page 2
Operational Business Knowledge: Extensive background in project delivery, with business and
technical knowledge of product development for retail banking, telecommunications, online customer
service and POS.

3. JoEllen Leonard Resume, Page 3
EXPERIENCES AND ACHIEVEMENTS
Slalom Consulting  Seattle 2015-2016
Technical Delivery Manager – Contracting (2015 – 2016)
TDM with a major wireless provider and telecommunications company – Providing technical delivery
management and support for back-end systems in a fast-paced environment, working with various project
tools including and not limited to MS Project, SharePoint, Visio, Confluence and Quality Center.
Created/managed/coordinated timelines and status reporting to upper management. Managed design
and development teams through deliverables and QA, keeping focus on common goals and collaboration,
including collaboration with third party vendors.
BANK OF AMERICA  Seattle 1984-2014
Technical Delivery Lead, Financial Authorizations System –Contractor (2012-2014)
Senior-level project lead for technical team, accountable for managing development for high-profile
projects, including online purchasing for “Apple Pay”. Oversaw and managed team engagement from a
technical perspective, utilizing expertise in software development life cycle management (DMAIC).
Established and lead training and development opportunities for new business analysts while
simultaneously ensuring all project requirements and deadlines were met, advancing both technical and
business solutions.
 Achieved efficient and effective long-term solutions by tracking development issues and
conducting problem research. Executed analysis to estimate resources needed to resolve
challenging issues.
 Successfully engaged offshore and onshore resources as needed and provided training and
direction during development and deployment phases.
 Established strong working relationships across teams, including project management, Global
Delivery contractors/developers, Technical Analysts, Business Analysts, vendors, and Release
Management.
 Facilitated development, documentation and execution of critical Disaster Recovery plans for
batch and online systems, and aided additional contingency planning.
 Enterprise projects included but not limited to;
 Cross Platform debit card transaction processes via MQ – All levels of responsibility,
Business Analysis and research, Technical Analysis and Lead
 PICO – Processing in Chronological Order- multi phased – Application Lead and Business
Analysis, problem solving
 Apple Pay Phases I and II. – Authorizations Application Lead and training Junior Business
Analyst

4. JoEllen Leonard Resume, Page 4
 FAST Resiliency - Tier 1 Resiliency Certification achievement – Lead, planning and
coordination of Certification Testing
Technical Delivery Lead (technical and business), Program Analyst & Application
Programmer (1984-2011)
Key project lead, analyst, and application programmer accountable for leading projects toward positive
outcomes, providing analysis and design high profile initiatives, and supporting multiple business
applications using batch, IMS DB/DC and CICS with DB2/SQL technologies. Also provided business
analysis, initiating communication with business in order to provide comprehensive technical solutions
for all projects including business systems conversions and integrations.
 Lead project team operations and direction and worked closely with release management and
up-line management, communicating development strategy, timeline, issues and risks.
 Contributed innovative design solutions for complex integrated process flows, driving direction of
complex projects and significantly contributing to project outcomes.
 Integrated online transaction process for multiple endpoints using various connections
such as MQ.
 Achieving a critical upgrade and integration of the customer authentication and
authorization process for highly utilized online banking system.
 Implemented solutions to allow conversion of front-end systems off legacy systems, achieving
significant operational consistency across the franchise.
 NW IVR integration
 Online Banking Authentication Platform Integration
 Customer Service Platform Integrations
 NW Teller Replacement
 Utilize teamwork and collaboration skills to develop business requirements documents for
technology.
 Defining multiple phases and requirements for Teller Replacement and Model Branch
Banking integration
 Extensive technical analysis, design and code.
 Teller Automation
 New Account/Customer interfaces
 Accountable for development as per the business needs, analyzing project requirements, utilized
strong written skills creating functional specifications, detailed design deliverables, use cases,
unit test cases and reviewing results, and reviewing QA use-cases, test plans, and test cases. –
Entire SDLC for the IT Application.
 Directed and executed problem research, analysis, and resolution, advancing process and
project developments.
 Production support

5. JoEllen Leonard Resume, Page 5
 Experience with technical vendors
 Engaged with Global Delivery model, engaging offshore and onshore resources, providing
opportunities for training and development of new contractors and ensuring team-wide
proficiency in application development conventions, quality coding techniques and
documentation, root cause analysis. Catalyzed team-wide business acumen in addition to
technical aspects.
Volunteer Activities
 Board member for Kathleen Sutton Foundation – Treasurer/Board Member -2015
 Walk for Alzheimer’s and Alzheimers Association advocate since 2008