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Hilario Fiandeiro
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Biggest mistakes in selecting technology
by
Hilario Fiandeiro
7 concrete ways to cut costs without cutting quality in your contact centre
by
Hilario Fiandeiro
Why Contact Centres are Costing More than They Should & How to Fix This!
by
Hilario Fiandeiro
Counting What Counts in Contact Centers - Service Level
by
Hilario Fiandeiro
Counting what Counts in Contact Centres - A Course Introduction
by
Hilario Fiandeiro
Counting What Counts in Contact Centers - Call Quality Monitoring
by
Hilario Fiandeiro
Counting what counts in contact centres: Perspectives on Business QA - Mar 2014
by
Hilario Fiandeiro
