Call centers provide telephone and internet-based customer service and support. The first major call center in India was established by GE in 1998 to take advantage of lower costs and the large English-speaking population. Call centers have evolved from primarily voice-based customer support to also offering email response, web chat, and e-CRM services both for domestic and international clients. Call centers attract youth by offering well-paid jobs requiring minimum qualifications along with benefits like free transportation and subsidized meals. Good English communication skills are the main requirement.

1. CALL CENTERS
MADE BY- Mansi

2. CALL CENTER
 A call centre is a service
centre with –
o adequate telecom facilities,
o access to internet,
o wide database.

3. Types of services it provides
voice based
web-based information

4. ADVENT OF CALL CENTER
CULTURE
GE established a call centre
near New Delhi in 1998.
WHY ?
o opening up of the Indian
economy
o the advent of globalization more

5. CHANGE
Traditionally-
voice-based
customer support.
Today- contact centre.
, •e-CRM services
•voice based customer support
•e-mail response
• web-based text-chat services

6. INBOUND
calls are received from
customers enquiring about a
service or product that an
organization provides.

7. OUTBOUND
calls are made to customers to
sell products or collect
information/money etc.

8. DOMESTIC $ INTERNATIONALS
domestic call centers- deals
with customers within the
country
International call centre- mainly
deal with clients from abroad say
from US, Europe etc.

9. WHY CALL CENTER ATRACTS
YOUTH?
Self dependency at early age
well paid jobs for the minimum
qualification for the minimum qualification
well paid jobs
Free transport, subsidized
meals and medical facilities
Employment
Minimum skills requirements

10. Eligibility
A very good command over
English language is the main skill
required. Freshers have to
undergo intense training to make
themselves suited for the job.

11. WHY INDIA ?
comparative low cost
large population of educated
English speaking people