The document discusses the process of listening and how it involves selecting sounds, focusing attention, interpreting meanings, remembering information, and responding to provide feedback. It describes different styles of listening including people-oriented, action-oriented, content-oriented, and time-oriented. Reasons for listening include being informational, critical, empathic, and appreciative. Barriers to effective listening are also examined such as environment, impairments, multitasking, boring speakers, and attitudes. Contextual factors like physical surroundings, relationships, and culture can also influence listening.

1. LISTENING
Real Communication by Dan O’Hair and Mary Wiemann
Tuesday, February 15, 2011

2. HEARING
Physiological process of
perceiving sound using
sound waves.
Tuesday, February 15, 2011

3. LISTENING
The process of
recognizing,
understanding, and
accurately interpreting
messages from others.
Tuesday, February 15, 2011

4. THE
PROCESS
Listening seems automatic
but it involves a complex
web of skills.
Tuesday, February 15, 2011

5. THE
PROCESS
selecting one sound
over others
attending or focusing
understanding is
interpreting and
making sense of the
message
Tuesday, February 15, 2011

6. THE
PROCESS
remembering or
recalling information
responding to get
feedback
active listeners and
passive listeners
Tuesday, February 15, 2011

7. STYLES OF
LISTENING
people-oriented
They listen with
relationship in mind and
are concerned about
other’s feelings.
Tuesday, February 15, 2011

8. STYLES OF
LISTENING
action-oriented
They are focused on tasks.
Tuesday, February 15, 2011

9. STYLES OF
LISTENING
content-oriented
They are critical listeners
who evaluate what they
hear.
Tuesday, February 15, 2011

10. STYLES OF
LISTENING
time-oriented
They are most concerned
about efficiency.
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11. REASONS FOR
LISTENING
Informational Listening
is when we need to
understand the message.
We may ask questions to
be able to understand
and we are interested in
listening.
Tuesday, February 15, 2011

12. REASONS FOR
LISTENING
Critical Listening is
used to evaluate and
analyze the message for
accuracy.
We want to determine
the main point, to
concentrate, to pay
attention to nonverbal
cues, and to remember
the message.
Tuesday, February 15, 2011

13. REASONS FOR
LISTENING
Empathic Listening is
attempting to know
how the other person
feels while providing
emotional support.
Paraphrasing the
speaker’s thoughts and
feelings will legitimize
us.
Tuesday, February 15, 2011

14. REASONS FOR
LISTENING
Appreciative Listening
seeks to receive pleasure
from the sounds.
This can relieve stress,
clear the mind, and
refresh the soul.
Listening to music or
background sounds can
do this.
Tuesday, February 15, 2011

15. BENEFITS OF LISTENING
1. help your career
2. save your company
3. save time and money
4. create opportunities
5. strengthen new and
existing relationships
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16. LISTENING BARRIERS
Environment
Hearing impairments
Multitasking
Boring speaker
Our attitudes
Tuesday, February 15, 2011

17. LISTENING BARRIERS
Listening apprehension
is a state of fear or
anxiety associated with
listening opportunity.
They find it hard to
concentrate on a
message or even
remember what was
said.
Tuesday, February 15, 2011

18. LISTENING BARRIERS
Unethical behaviors
defensive
selective
monopolistic or
selfish listeners
insensitive or hurtful
pseudo-listening
Tuesday, February 15, 2011

19. DIFFERING
CONTEXTS
Physical context is when
you are uncomfortable
with your surroundings.
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20. DIFFERING
CONTEXTS
Relational context
influences how you listen.
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21. DIFFERING
CONTEXTS
Listening traits are
culturally influenced. Japan
and China are more
listener-responsible, while
US is more speaker-
responsible.
Tuesday, February 15, 2011

22. DIFFERING
CONTEXTS
Technology can make it
more difficult to decode a
message without the help
of nonverbal
communication.
Tuesday, February 15, 2011