1. ROBERT SMITH
4604 Middlebrook Rd.AptJ
Orlando,FL. 32811
Cell:407-341-9582
Email to: rdsny50@yahoo.com
SUMMARY
To usemy many years of beingintheCustomer ServiceIndustry to add to my
experienceand growth.
COMPUTER SKILLS
Workingon Windows,web-based systems with dual monitors/Microsoft Outlook
email/callcenter headsets
EXPERIENCE
05-08-2006- 04-17-
2015
Customer CareProfessional III, BrighthouseNetworks
All Customer Care/Call Center responsibilities:
Billing- payments,adjustments,balanceinquiries,paymentarrangements,collections,
setup autopay, writeoffs,unreturned equip.
Services-all cable,internet,phoneservices/troubleshooting,schedule/reschedule
appointments, add/deleteservices,retention,add/removeequipment,
reconnect/disconnectservices,seasonal upgrade/downgradeplans,add/update
promotions,transfer of services,handleall serviceinquiries,de-escalatecallshandle
customer concerns/issues,general information,timemanagement, multipledatabases,
analyzereports,1.5 yearsescalation teamexperience.
09-2004–
04-2006
Owner Services, Starwood Vacation Ownership
All vacation ownership owner services-
Book/reschedulevacation timemultipleresorts,payments,owner inquiries, work with
RCI/II,calculaterewardspoints,timemanagement,inbound calls,.
EDUCATION
