1. Continued…
JULIE P MILNER
8 Penfold Close
Waddon
Croydon
CR0 4PZ
Telephone:
0790 219 1110 (Mobile)
0208 681 2298 (Home)
Email:
juliepmilner@hotmail.com
PROFILE
Quality-focused administrator committed to approaching administrative tasks with tenacity and
attention to detail. A self-motivated and hardworking individual, able to use own initiative or work as
part of a team. Good problem solving and analytical skills, fully computer literate, with in-depth
knowledge of Microsoft Office software.
EMPLOYMENT HISTORY
2014-Present Skanska UK PLC, Planning Co-Ordinator UKPN Contract
NSWRA – Permit/Notice planning, Permit Requests, Modifications and Variations and
cancellations.
TM requests – Liaise with HA on all TM requests received, arranging meetings with agents/
engineers.
Parking/Bus/Taxi Rank suspension requests – forms completed with maps then sent for action to
NRSWA Admin.
Reinstatement - taking calls, data entry and emailing to SQS.
Ops planning for Connections – Job packs received by hand or email, checked for matching PO
and Quote, booked on the Ops system.
Ops - Job Entries for Connections, Faults, Maintenance and Capital Programs.
Data Entry for SkanConnect and Skanplans
Map Requests (Water, Waste Water, BT, Gas and Electric)
Permit/Job Tracking
Any other ad hoc duties as required
2008 – 2014 Southern Gas Networks
NSWRA – Notice planning, opening and closing and cancelling unused defect notices,
Reinstatement calls and raising jobs on Clearman. Keeping managers updated on all notices in
progress daily, checking for held notices. Closing site clears in Clearman, checking change
requests.
Meter Box Repairs/Replacement – taking the calls and emails, sending the packs, sending the
cheques to finance and booking the meter boxes on Maximo.
General – Filing, Faxing, photocopying, raising emergency jobs.
GSOS2 – Running reports on Clearman, checking if the jobs meet the current standards of
service and if not why not. Raising cheques or payments through XOServe, reporting each
month to Horley and managers.
2. Asset 1-6 – creating and updating assets (Pipe ID).
I & C – printing Job Vouchers, assigning engineers, covering sickness and holidays in conjunction
with Emergency Managers. Making sure all jobs are sent back to the relevant departments, site
surveys, TFM’s, OFMAT and adversarial. Faxing all completed job vouchers back to I&C /GT1
Team.
Isolations – printing the reports, updating the database, assigning the jobs to the relevant Repair
Managers, liaising with the customers and other members of the administration team, faxing
maps and site clears.
Live/Dead Checks – taken by email, calling customers, adding all the details to the database,
raising job on system.
I & C PME – maintaining the database and contacting customers, faxing completed jobs to the
PME Team, updating JV’s with Customer contact details, adding all new JV’s to the database.
Holiday cover for Standby Rota, Warrants, Site Surveys
GSMR – planning, raising jobs on Maximo and Notices on Insight
MRPS Surveys – checking all jobs on the spreadsheets are received in the depot, entering all
completed jobs onto the spreadsheet.
IDL – entering weekly information onto BORIS for payment to the engineers.
Connections planner – liaising with customers, planning for engineers, raising permits,
suspending bus stops and parking.
CRM – Customer Relations Management. Updating the system on all enquiries and complaints,
making sure all are dealt with promptly and logged on the system, investigating and passing to
the right person while making sure the customer is updated, following up with the
manager/admin responsible.
2006 – 2007 Cashbacs International Ltd.
Day-to-day admin – letters, filing, dealing with bank referrals.
Faxing
Customer Support –talking customers through setup of the in house software, either to a local
machine or network, gaining FTP access, configuring firewalls and antivirus, talking to BACS and
the banks.
Basic programming working on the new in house and client software
Website – development/design
2002 – 2006 Javas Internet Coffee House
Upkeep of PC’s – from basic disk cleaning to rebuilding machines
Cooking, Cleaning, Serving
Customer Support – from how to access their first web page to editing pictures and sending
emails
Ordering
Completing accounts up to trial balance stage.
1999 – 2005 I served as a parent governor at the local secondary school, which I feel allowed
me to play an active role in the community, and have a positive influence on the
education in the area.
1991 – 2002 Housewife, I spent several years successfully bringing up my family, and
assisting my husband in his career.
3. EDUCATION
2006-Present Studying Programming VB, SQL
1998-2002 CLOC, Clowne Campus, Markland School, Creswell
10 City and Guilds Diplomas in Information Technology, including Word Processing,
Spreadsheets, Database, E-Mail and Internet skills.
3 City and Guilds Advanced Diplomas in Business and Office Technology,
Level 1 Teaching Certificate
1975-1980 The Dene School, Baysdale Road, Thornaby, Stockton, Cleveland
5 GCE passes in English, Mathematics, Physics, Geography and Chemistry
PROFESSIONAL QUALIFICATIONS
Basic Food Hygiene.
REFERENCES – AVAILABLEON REQUEST
Stuart Cunningham Peter Newman (MD)
Head of IOT and Quality Assurance Cashbacs International Ltd
Neustar - Next Generation Messaging The Boathouse Business Centre
Hans Boeckler Strasse 24 1 Harbour Square, Nene Parade
40476, Dusseldorf Wisbech
Germany PE13 3BH
stuart.cunningham@neustar.biz pete@cashbacs.co.uk
0049 172 268 0805 01945 580615