The employee has excelled in their network and system skills during their time at the company, taking on additional responsibilities such as being second-in-command of their team and helping other advisors with technical queries. Due to their technical background, they have been given time away from phone duties to assist others, and they took ownership of resolving a recent SIM provisioning issue by communicating with other teams. They have been recognized for their hard work and achievements with network and specialist roles through an award at the department's ceremony.

1. During my time in this department my network knowledge and system skills have
shone through brightly and I have helped and guided so many on their new journey
at Three. I gracefully accepted my team leaders request to be her 2nd in command
meaning I have many different duties to fulfil, including taking our team briefs when
the TL isn't around, leading by example in Customer Satisfaction surveys and team
morale. As I came from a technical background I am able to do a lot more than most
on the Customer Relations floor so I have now been given 2 and a half days out of a
5 day shift off the phones to help other advisors who struggle with network and
technical queries and investigations. In a recent sim provisioning issue/error we had,
I took full ownership of this on our floor and fed all our data back to the relevant
Service Desks for them to process. Most sim errors and provisioning faults on the
floor come to myself for escalation and various other faults and network queries. I
have since been recognised for my hard work and achievements in network and
specialist roles and was awarded a trophy of honour at our departments last awards
ceremony.