Amy Rebecca Dionne is an experienced Help Desk Technician with a history of customer service, troubleshooting hardware and software issues, and managing reservations and operations for hotels, dive centers, and adventure companies. She has strong technical skills in systems analysis, computers, electronics, and telecommunications equipment, and experience handling inbound technical support calls with over a 93% first call resolution rate. Dionne holds a Bachelor's degree in Information Systems and an Associate's degree in General Studies and Information Systems.

1. AMY REBECCA DIONNE
Colonia Salinda Grande , Isla Mujeres , QR77440 | (H) 998-145-4073 | adionne@me.com
Summary
Accomplished and energetic Help Desk Technician with a solid history of achievement in
remote troubleshooting. Motivated leader with strong organizational and prioritization abilities.
Areas of expertise include software and hardware troubleshooting and first call resolution.
Skills
Customer and Personal Service Systems Analysis
Administration and Management Repairing
Computers and Electronics Installation
Telecommunications Equipment Maintenance
Troubleshooting
Experience
Hotel Manager 12/2015 to Present
Marina Paraiso – Isla Mujeres, QR
Responsible for all reservations and guest payments
Inspect guest rooms, public areas, and grounds for cleanliness and appearance
Answer inquiries pertaining to hotel policies and services, and resolve occupants'
complaints and wifi connection issues
Observe and monitor staff performance to ensure efficient operations and adherence to
facility's policies and procedures
Manager 02/2013 to 12/2015
Pocna Dive Center – Isla Mujeres, QR
Responsible for all reservations, sales, tours, and boat activities
Order and research as needed inventory and boat parts
Process payroll, employee benefits, scheduling, and accounting
Set up and started inventory control and accounting software
Troubleshooting of hardware and software issues for the dive center and the hostel.
Manager 05/2010 to 02/2013
Aqua Adventures – Isla Mujeres, QR
Managed reservations, sales, tours, and boat activities.
Updated inventory and order new product as needed.
Processed payroll, employee benefits, and scheduling.
Updated and manage all computer backups and repair as needed.

2. Technical Advisor/Telecommuter 04/2009 to 04/2010
Apple Inc – Charlotte, NC
Used my Multitasking skills to manage multiple systems and applications.
Handled inbound technical troubleshooting calls for both MAC and Windows Operating
Systems while maintaining over a 93% first call resolution.
Created a sales template that tracked my team's weekly, monthly, and yearly sales by
advisor.
Campaign Manager/Telecommuter 03/2008 to 04/2009
Mid10 Marketing LLC – Franklin, TN
Handle PPC setup and reporting for Google, MSN, MIVA, and Yahoo.
Scheduled, set up, report, and maintain internal email system through List Marketer.
Utilize Sugar CRM to contact Partners to run campaigns on their networks.
Prepare Excel Spreadsheet Reports for managing partners.
Office/IT Manager 05/2006 to 03/2009
Addison Whitney an InVentiv Health Company – Charlotte, NC
Responsible for daily maintenance of all computers, laptops, printers, and faxes.
Researched and implemented new online CRM Program and MS Exchange Server.
Then trained office on use of new systems.
Created HTML emails for marketing campaigns.
Created and Maintained all sales and marketing reports in Excel and Sugar CRM.
Education
Bachelors of Science: Information Systems Jan 2014
Kaplan University - Rockville, IL
Information Systems
GPA 3.65
Dean's List Honoree, 5 semesters
Associate of Science: General Studies and Information Systems Jan 2004
Middlesex Community College - Middletown, CT
Information Systems
Double major in General Studies