This document summarizes three projects at North Carolina State University Libraries that utilize mobile technology to better integrate in-person and online library services. The projects discussed are WolfWalk, which provides a mobile tour of campus history; Suma, a system for collecting and analyzing data on physical space usage; and an iPad kiosk application to provide reference help. The presentation considers how mobility can be used to reach new users, extend in-person services, better understand space usage, and enhance staff performance.

1. Blending in-person and online
library services by utilizing
mobile technology
Jason Casden
North Carolina State University Libraries
ASEE - Mobile Strategies for Engineering Libraries
June 13th, 2012

2. Outline
• Overview
• Three projects at NCSU Libraries
– WolfWalk
– Suma
– “Get Help” iPad kiosk application
• What’s around the corner?

3. In-person services

4. Online services

5. Improved integration

6. Can we improve integration...
• between in-person and online services

7. Can we improve integration...
• between in-person and online services
• into new contexts of use

8. Can we improve integration...
• between in-person and online services
• into new contexts of use
• with improved data-informed design

9. Could we utilize mobility…

10. Could we utilize mobility…
• to reach new users or to open pathways
to new kinds of use?

11. Could we utilize mobility…
• to reach new users or to open pathways
to new kinds of use?
• to extend the reach of in-person services?

12. Could we utilize mobility…
• to reach new users or to open pathways
to new kinds of use?
• to extend the reach of in-person services?
• to better understand how people use our
spaces and services?

13. Could we utilize mobility…
• to reach new users or to open pathways
to new kinds of use?
• to extend the reach of in-person services?
• to better understand how people use our
spaces and services?
• to enhance staff performance?

14. Three projects at NCSU

15. WolfWalk

16. WolfWalk
Make it easy for the NC State
campus community to learn
about the history of campus
while on campus.

17. Todd Kosmerick and Adam Berenbak, NCSU Libraries

19. WolfWalk
• Launched 2010
• Major update June 2011
• 3 flavors
– Web App
– iPhone/iPod Touch
– iPad
• 1000+ images

30. User demographics (?)

31. Top image request paths

32. Parents?

33. Current and recent students?

34. Grandparents?

35. Daily trends

36. Historical State

37. WolfWalk

38. “Get Help” kiosk

39. Wireframe created by Adam Rogers, NCSU Libraries.

43. Screenshot 3

45. What’s next?
• Track usage stats
• Consider other kinds of content
• Consider other methods of contact
• Possibly deploy to other locations

46. Suma

47. Illustration by Joyce Chapman

48. Suma
Replace and dramatically
improve the entire workflow for
collecting and analyzing data
about the use of physical
spaces.

49. Staff as sensors
Joyce Chapman: librarian, project team member, slide contributor, wireframer, data analyst, illustrator.

50. What is the system?

51. What is the system?

52. What is the system?

53. What is the system?

54. What is the data?

57. What are we trying to replace?
CC BY-NC-ND 2.0. DipeshSoneji. http://www.flickr.com/photos/dipeshsoneji/4734289230/

65. …and it’s Open Source.
http://github.com/cazzerson/Suma

66. …in summary

67. Could we utilize mobility to…
• reach new users or to open pathways to
new kinds of use?
• extend the reach of in-person services?
• better understand how people use our
spaces and services?
• enhance staff performance?

68. What's coming?
• James B. Hunt, Jr. Library
• Roaming reference
• More uniform data collection and analysis
• Targeted and experimental space and
service design

69. WolfWalk credits
• The project team
– Tito Sierra
– Jason Casden
– Cory Lown
– Steven Morris
– Markus Wust
– Brian Dietz
– Todd Kosmerick
– Joseph Ryan

70. “Get Help” kiosk credits
• The project team
– Jason Casden
– Adam Rogers
– David Woodbury
– John Pommerich

71. Suma credits
• The project team
– Jason Casden
– Rob Rucker
– Joyce Chapman
– Eric McEachern
– Bret Davidson
– Rusty Earl

72. Project links
• WolfWalk
m.lib.ncsu.edu/wolfwalk
• Suma
www.lib.ncsu.edu/dli/projects/spaceassess
tool

73. Thanks!
Jason Casden
jason_casden@ncsu.edu
@cazzerson
Slides: http://go.ncsu.edu/asee12-casden