This webinar focused on data, data sharing and how this is vital in the creation of a viable data strategy. Paul Connell opened up with an introduction to ODI Leeds - a pioneer node of the Open Data Institute, created to explore and deliver the potential of open innovation with data at city scale. Working to improve lives, help people and create value. Paul will discuss the ‘radically open’ way of working, where projects and data are shared, and the internet is used the way it’s supposed to be! Whilst highlighting the 'Open Data Saves Lives' Initiative, in response to the COVID-19 pandemic.
Following Paul we had Steve Simpson, Head of ICT, Lancaster City Council who discussed the processes behind the Digital Lancaster Strategy, recently launched.
To conclude the webinar Colin Munro, Managing Director, Miconex. Colin, the Smart Cities UK 2020 Data award winner, explored how Smart Loyalty programmes can generate data sets that provide local authorities with valuable data about how local citizens travel to and use their local towns and cities. He also highlighted how Smart Loyalty can be used to incentivise behavioural change and encourage use of sustainable travel options as well as encouraging and promoting a more localised spend, supporting carbon reduction.
How Smart Cities In India Responded to the COVID - 19 Pandemicaakash malhotra
The first step in addressing the pandemic was the Government implementing a complete lockdown. Smart cities post the strongest support in efforts to combat the disease. Technological innovations boosted during the lockdown. Innovative ways to collaborate and respond to the crisis were set in place by forty-five smart cities. Database keeping track of the entire country helped to contain the virus. Smart cities turned their control rooms into a Covid - 19 War room. Smart cities did all the tracing, tracking, updating test and quarantine protocols, managing lockdown, safe access to health systems and making sure helpline operations functioned twenty-four seven. See More: https://www2.deloitte.com/in/en/pages/public-sector/articles/smart-city-2020.html
How Smart Cities In India Responded to the COVID - 19 Pandemicaakash malhotra
The first step in addressing the pandemic was the Government implementing a complete lockdown. Smart cities post the strongest support in efforts to combat the disease. Technological innovations boosted during the lockdown. Innovative ways to collaborate and respond to the crisis were set in place by forty-five smart cities. Database keeping track of the entire country helped to contain the virus. Smart cities turned their control rooms into a Covid - 19 War room. Smart cities did all the tracing, tracking, updating test and quarantine protocols, managing lockdown, safe access to health systems and making sure helpline operations functioned twenty-four seven. See More: https://www2.deloitte.com/in/en/pages/public-sector/articles/smart-city-2020.html
The future of cities is rapidly taking shape—with vast disruptions and innovations prior to COVID-19 now accelerated mightily due to the pandemic. Where we live, what work looks like, and how we shop have all changed, with a people-centered focus at the forefront.
This is a Report by the National League of Cities.
https://www.nlc.org/resource/future-of-cities-reenvisioning-retail-for-recovery-and-resilience/
There is a need to have a comprehensive look at the concept of smart village. This presentation is a part of a training programme on "IoT based smart village" conducted at ABV-IIITM.
Axel Volkery ,European Commission, DG MOVE, presenting Smart Cities & Communities; actions at a European level during the ENoLL fringe session "Open Innovation and Living Labs shaping the cities and regions of the future" at the EC Innovation Convention 2014.
Intelligent World, Smart Cities, Intelligent Communities, Next Industrial Revolution, Future City Developments,
Definition, Barriers, Funding, Stakeholders, Smart City Internet
Presentation on what a Smart City is by Dixon Chew, Group Chief Executive Officer of Pensonic Holdings Berhad, at the Selangor Smart City & Future Commerce Convention 2017 panel session titled ' Smart IoT: IoT and its role in Smart Cities'
These urban areas are now known as intelligent city, knowledge city, ubiquitous city, sustainable city, green city, digital city, etc. and very recent smart city. Some of the cities around the world have been branded a smart city. The recent introduction of some on line store for different shopping solution, UBER, Pathao etc in trans port sector, online ticket purchase platform and Bkash/ Rocket for money transaction has given us a test of digital city.
Number One in Digital, launched September 2014, contains Labour Digital's 82 recommendations to transform Britain into a digital world-leader through investment and reform in infrastructure, investment, regulation, skills and public services. The report calls for a new national programme led by Digital Board of Britain’s digital leaders, reporting to the Prime Minister, to guide this change over the next decade.
The future of cities is rapidly taking shape—with vast disruptions and innovations prior to COVID-19 now accelerated mightily due to the pandemic. Where we live, what work looks like, and how we shop have all changed, with a people-centered focus at the forefront.
This is a Report by the National League of Cities.
https://www.nlc.org/resource/future-of-cities-reenvisioning-retail-for-recovery-and-resilience/
There is a need to have a comprehensive look at the concept of smart village. This presentation is a part of a training programme on "IoT based smart village" conducted at ABV-IIITM.
Axel Volkery ,European Commission, DG MOVE, presenting Smart Cities & Communities; actions at a European level during the ENoLL fringe session "Open Innovation and Living Labs shaping the cities and regions of the future" at the EC Innovation Convention 2014.
Intelligent World, Smart Cities, Intelligent Communities, Next Industrial Revolution, Future City Developments,
Definition, Barriers, Funding, Stakeholders, Smart City Internet
Presentation on what a Smart City is by Dixon Chew, Group Chief Executive Officer of Pensonic Holdings Berhad, at the Selangor Smart City & Future Commerce Convention 2017 panel session titled ' Smart IoT: IoT and its role in Smart Cities'
These urban areas are now known as intelligent city, knowledge city, ubiquitous city, sustainable city, green city, digital city, etc. and very recent smart city. Some of the cities around the world have been branded a smart city. The recent introduction of some on line store for different shopping solution, UBER, Pathao etc in trans port sector, online ticket purchase platform and Bkash/ Rocket for money transaction has given us a test of digital city.
Number One in Digital, launched September 2014, contains Labour Digital's 82 recommendations to transform Britain into a digital world-leader through investment and reform in infrastructure, investment, regulation, skills and public services. The report calls for a new national programme led by Digital Board of Britain’s digital leaders, reporting to the Prime Minister, to guide this change over the next decade.
In order to present the company's financial balance sheet related to the past year, Volume 2 of the Annual Report represents in detail the latest economic and financial indicators. The document's main objective is to show a detailed breakdown of data pertaining to profit, sales and human resources.
How a new national approach to IT procurement will help to drive innovation , interoperability and data sharing across the public sectors. Success would significantly boost public sector efforts to deliver channel shift, early intervention and workplace transformation.
Mark Manton - Digital Transformation - Birmingham Marketing ConferenceEdge Global Media Group
Mark Manton, Head of Online Marketing UK&I, Experian
Topic: How Digital Transformation Drives Innovation
Digital transformation is a unique journey for each business on its path to digital maturity. But each business shares a common challenge – how to respond effectively to the radical shift in customer behaviour and online buying habits.
- Embracing the pace of change in digital transformation – the era from Mad Men to Maths Men
- Understand how to successfully make innovation happen through digital transformation
- How to adopt a ‘digitally disruptive’ mindset and culture that enables innovative transformation
- What successful innovation looks like in a digitally mature and transformed business
Digital Business Britain Manifesto - Penny PowerPenny Power
On 10th March 2011 I launched our Manifesto for change. This Digital Business Britain Manifesto seeks to build the knowledge of Social Media within Small Business and calls for business owners and business advisors to learn the power of social media and realize their responsibility to connect globally and build their social capital, while also enabling their staff to do the same.
This presentation was presented during the smart city symposium that was organized by the British Council at Masdar Institute between 26-27 March 2017. It highlights how smart cities initiatives innovating smart services and discusses the different approaches to innovating in public services including co-creation of services, crowdsouring, and the importance of open data portals. Examples from UAE and Dubai smart city as will as other innovative public services from around the world is highlighted.
Presentation given by Miguel Airas Antunes, Deloitte, at Open & Agile Smart Cities' annual Connected Smart Cities & Communities Conference 2020 on 23 January in Brussels, Belgium.
Digital derbyshire conference & expo 2015 combined presentationsJon Egley
The combined presentations delivered at the Digital Derbyshire Conference & Expo 2025 in Buxton. The conference was managed and delivered by the East Midlands Chamber (Derbyshire, Nottinghamshire and Leicestershire) and was hosted by Jon Egley
Design For A Better UK. Richard Dennys, Head of Digital Business Academy & Sk...Richard Dennys FCIM
Presentation deck given to the LBS Design Club at Google's Campus London, on 22nd May 2015 Richard Dennys, Head of Digital Busines :
The London Business School D/club (Design and Innovation Club) is hosting our first Design Immersion Day at Campus London, a Google space.
We invite all entrepreneurs, designers, innovators and dreamers to join us for an inspirational series of short talks by the design industry's best and brightest. True to our D/club mission, the event is open to all members of the LBS community and the broader London design ecosystem. The event will feature three key note speakers, a Q&A panel session and a networking reception.
We are delighted to announce that IDEO, TechCity UK, ?What IF! Innovation Partners and Cisco CREATE will join us to share their insights and help us explore the role of design in the digital economy.
09:00 - 09:30 Registration
09:25 - 09:30 LBS D/club Introduction
09:30 - 10:00 Chris Grantham, IDEO
10:00 - 10:30 Maria Slowinska, Cisco CREATE
10:30 - 10:45 Coffee Break / Networking
10:45 - 11:15 Salil Pajwani, ?What IF! Innovation Partners
11:15 - 11:45 Richard Dennys, TechCity UK
11:45 - 12:30 Panel Discussion moderated by LBS D/club
See the original press release here https://resources.lloydsbank.com/insight/uk-business-digital-index
Posted here for attendees of my workshops and programmes to access
Sustainability in the NHS Virtual Conference4 All of Us
The NHS Sustainability Day Campaign was delighted to host its 2nd virtual conference examining sustainability within the NHS and wider healthcare field. Once again we explored the solutions already being adopted by the NHS to combat carbon emissions.
This virtual conference provided further opportunities for NHS Trusts to discuss their concerns, ideas and plans around embedding sustainable development with fellow peers. Topics discussed on the day included:
Looking after nature so nature can look after us;
Fighting to make the NHS a greener organisation; and
Maximising the health and wellbeing of the NHS
We also tackled the hot debate brought up by Covid-19, of how we tackle single-use masks?
NHS Sustainability and the Impact of Covid19 Virtual Conference4 All of Us
This virtual conference examined the impact Covid19 will have on sustainability within the NHS and wider healthcare field. We explored the solutions already being adopted by the NHS to combat carbon emissions whilst addressing how the ramifications of Coronavirus may impact sustainable methods.
The conference provided the opportunity for NHS Trusts to discuss their concerns, ideas and plans around embedding sustainable development with fellow peers. Topics that were discussed on the day included:
How will Procurement be impacted by the virus?
Will Infection Prevention Control stop carbon reduction initiatives?
How important will sustainable transport be in a Covid19 society?
How do you maintain environmental behaviours whilst dealing with Covid19?
How will the virus impact spending in the NHS?
The Diagnostic & Testing virtual conference held on the 11th June 2020 was an inspiring event examining the role of both molecular and rapid diagnostics in tackling disease, infection and reducing the impact of COVID-19 within our communities and hospitals. The virtual conference explored how health professionals, academics and industry are driving diagnostic and testing usage within laboratories, pharmacies and community practice.
The conference built upon the UK Diagnostics Summit held annually in London discussed how diagnostics and testing are tackling COVID-19, the technology in development, accuracy of COVID-19 tests as well as exploring current testing methods for cancer, diabetes, sepsis, urinary tract infections and HAI’S.
Sustainability in the Operating Theatre4 All of Us
This webinar is hosted by one of the NHS Sustainability Campaign Members, Elemental Healthcare, Geoff Miller, discussed sustainable alternatives to the most commonly used fully disposable devices for Laparoscopic Surgery and whether progress in this regard has been blown off course by COVID-19.
This Webinar gave an introduction to the concept of Resposable™ devices and a review of papers highlighting how a switch could significantly reduce plastic waste generated in the operating theatre.
The second webinar in the NHS Sustainability day mini-series looked at how the NHS can reduce its usage of single use plastic, kindly sponsored by Vanguard Medical Devices Ltd.
Speakers:
Scott Buckler, Campaign Manager, NHS Sustainability Day
Alexis Percival, Environmental & Sustainability Manager, Yorkshire Ambulance Service NHS Trust
Paul Broadberry, Country Manager, UK, Vanguard Medical Devices Ltd.
Role of diagnostics for disease & infection prevention webinar4 All of Us
We find ourselves in the midst of the biggest global health crisis of our time and many are calling for increased testing for both the public and staff working in healthcare from primary to secondary.However, confusion reigns on the tests themselves; how they function, the accuracy and the cost to procure.
This webinar we examined the role of testing, examining current tests available and explore-
* The accuracy and predictability of tests
* The function of a test
* Their role in your patient pathway
* The barriers to adoption of tests
* The case studies of success across the UK
Speakers
John Bagshaw - BIVDA
David Watwood - Ciga Healthcare
Marc Winrow - Lumos Diagnostics
NHS Sustainability Day Cardiff Roadshow4 All of Us
The programme of regional road shows allows NHS staff around the country to participate in the national campaign whilst minimising their travel time and carbon footprint. Each roadshow will identify key aspects of sustainable development within healthcare practice addressing the challenges and achievements along the way.
Sustainability Day Campaign Manchester Roadshow4 All of Us
The programme of regional road shows allows NHS staff around the country to participate in the national campaign whilst minimising their travel time and carbon footprint. Each roadshow will identify key aspects of sustainable development within healthcare practice addressing the challenges and achievements along the way.
The NHS Sustainability Campaign has been advocating the mandatory implementation of Sustainable Development Management Plans for the past year.
SDMPs, as they are often referred to, are not currently a mandatory requirement for any NHS Trust. They are part of the NHS Contract, but not reported on or considered when measuring performance.
This is leading to carbon measures been ignored by over 30% of the NHS Trusts in England, thats around 80 Trusts! This is staggering and also demonstrative of the lack of leadership needed to drive sustainability.
As part of our campaign to support Trusts with SDMP's we hosted a webinar, CPD accredited, on December 6th. The webinar explored how to create an SDMP, what is needed at implementation, how to get top-level engagement and much more!
Sponsored by WRM who had Adam Newman, Sustainability Lead for Leeds Teaching Hospitals NHS Foundation Trust speaking on their behalf.
Guest speakers:
Claire Igoe, Head of Environmental Sustainability, Manchester University NHS Foundation Trust
Alex Hammond, Sustainability Director, ETL
The 2019 Diagnostic Summit brought together diagnostic developers in academia and industry as well as end-users in the pharmaceutical and healthcare sector to gain a comprehensive picture of diagnostics in prenatal, oncology, infectious disease, point-of-care, and liquid biopsy.
This important Summit enabled delegates to learn what novel technologies, platforms and applications are emerging that will impact future healthcare delivery and pharmaceutical research.
Bringing together European leading experts via presentations, workshops and case studies the Summit was a must attend event! We explored:
Current diagnostic testing in GP surgeries and Pharmacies
How Diagnostics can be funded and funding barriers
Advances in Prenatal Molecular Diagnostics
Diagnostic Regulations
Point of care testing
Advanced Diagnostics for infectious diseases
Adapting and evaluating Innovation
Education on testing and accuracy
Patient and Clinical pathways
Key health areas examined in the Summit included:
Sexual Health
Diabetes
Cancer
Antibiotic Resistance
Sepsis
Obesity
Urinary Infections
Sustainable Health Scotland 2017 was organised by 4 All of Us in partnership with NHS National Services Scotland, NHS Health Scotland and the Scottish Managed Sustainable Health Network (SMaSH). The Conference, a catalyst to a long-term campaign on behalf of NHS National Services Scotland and NHS Health Scotland to reduce health inequalities and achieve a sustainable health and social care system in Scotland.
The second annual Conference addressed how the NHS, public health and social care system can maximise opportunities to mitigate against future harm to health as a result of climate change and improve social and environmental, as well as economic, sustainability. Featuring best-practice examples from across Scotland on how sustainability is supporting the delivery of high quality patient services, as well as expert commentary on initiatives to support the drive to a healthier Scotland in the future.
March 26th this year saw over 300 healthcare organisations take action to promote sustainability and increase public health awareness and we are fortunate enough to have the support of; Public Health England, Department of Health, Department for Energy and Climate Change and The Prime Minister, David Cameron. Working with these stakeholders we aim to further develop the links between health and sustainability thus improving economical and health outcomes within the UK.
For the 2016 campaign, beginning in September, and to celebrate our 5th year of the campaign we will be promoting 50kg of carbon. This is effectively promoting what the public and health professionals can do to save 50kg of carbon. This could be achieved through; walking to work, cycling, planting a tree etc.
Transport and Travel Challenges for the NHS - Webinar4 All of Us
This webinar addressed key topical areas such as:
Parking charging for patients - How can this be addressed and improved?
Adequate parking spaces- Are Trusts fit for purpose when it comes to car parking?
Travel planning- How can Trusts reduce congestion around the Estates and what transport plans should Trusts utilise?
Sustainable travel- Is the NHS doing enough to promote this?
Dan Saunders of Basemap and Ian Goodwin of the British Parking Association were on hand to present information to overcome such challenges for Estate Directors and Managers.
March 26th this year saw over 300 healthcare organisations take action to promote sustainability and increase public health awareness and we are fortunate enough to have the support of; Public Health England, Department of Health, Department for Energy and Climate Change and The Prime Minister, David Cameron. Working with these stakeholders we aim to further develop the links between health and sustainability thus improving economical and health outcomes within the UK.
For the 2016 campaign, beginning in September, and to celebrate our 5th year of the campaign we will be promoting 50kg of carbon. This is effectively promoting what the public and health professionals can do to save 50kg of carbon. This could be achieved through; walking to work, cycling, planting a tree etc.
Antibiotic resistance is one of the biggest threats facing us today.
Why it is relevant to you: without effective antibiotics many routine treatments will become increasingly dangerous. Setting broken bones, basic operations, even chemotherapy and animal health all rely on access to antibiotics that work.
What we want you to do: To slow resistance we need to cut the unnecessary use of antibiotics. We invite the public, students and educators, farmers, the veterinary and medical communities and professional organisations, to become Antibiotic Guardians.
Call to action: Choose one simple pledge about how you’ll make better use of antibiotics and help save these vital medicines from becoming obsolete.
Across the UK we are seeing more and more examples of smart city transformation. Key 'smart' sectors utilised by such Cities include transport, energy, health care, water and waste. Against the current background of economic, social, security and technological changes caused by the globalization and the integration process, cities in the UK face the challenge of combining competitiveness and sustainable urban development simultaneously.
A smart city is a place where the traditional networks and services are made more efficient with the use of digital and telecommunication technologies, for the benefit of its inhabitants and businesses. With this vision in mind, the European Union is investing in ICT research and innovation and developing policies to improve the quality of life of citizens and make cities more sustainable in view of Europe's 20-20-20 targets.
The smart city concept goes beyond the use of ICT for better resource use and less emissions. It means smarter urban transport networks, upgraded water supply and waste disposal facilities, and more efficient ways to light and heat buildings.
And it also encompasses a more interactive and responsive city administration, safer and secure public spaces.
Smart Cities UK 2017 Conference, Expo and Awards lead the way on addressing the best practice examples on smart transformation from across Cities within the United Kingdom whilst disseminating guidance and information transformation within waste, energy, transport, security and other key smart sectors.
Across the UK we are seeing more and more examples of smart city transformation. Key 'smart' sectors utilised by such Cities include transport, energy, health care, water and waste. Against the current background of economic, social, security and technological changes caused by the globalization and the integration process, cities in the UK face the challenge of combining competitiveness and sustainable urban development simultaneously.
A smart city is a place where the traditional networks and services are made more efficient with the use of digital and telecommunication technologies, for the benefit of its inhabitants and businesses. With this vision in mind, the European Union is investing in ICT research and innovation and developing policies to improve the quality of life of citizens and make cities more sustainable in view of Europe's 20-20-20 targets.
The smart city concept goes beyond the use of ICT for better resource use and less emissions. It means smarter urban transport networks, upgraded water supply and waste disposal facilities, and more efficient ways to light and heat buildings.
And it also encompasses a more interactive and responsive city administration, safer and secure public spaces.
Smart Cities UK 2017 Conference, Expo and Awards lead the way on addressing the best practice examples on smart transformation from across Cities within the United Kingdom whilst disseminating guidance and information transformation within waste, energy, transport, security and other key smart sectors.
Antibiotic Guardian London Workshop 20164 All of Us
Antibiotic resistance is one of the biggest threats facing us today.
Why it is relevant to you: without effective antibiotics many routine treatments will become increasingly dangerous. Setting broken bones, basic operations, even chemotherapy and animal health all rely on access to antibiotics that work.
What we want you to do: To slow resistance we need to cut the unnecessary use of antibiotics. We invite the public, students and educators, farmers, the veterinary and medical communities and professional organisations, to become Antibiotic Guardians.
Call to action: Choose one simple pledge about how you’ll make better use of antibiotics and help save these vital medicines from becoming obsolete.
Fighting the growing threat of antimicrobial resistance webinar4 All of Us
Lord Jim O’Neill, the UK Commercial Secretary to the Treasury and Chair of the Review on Antimicrobial Resistance, recently released a report laying out recommendations to fight the global threat of antimicrobial resistance (AMR).
Overuse of antibiotics, especially of broad spectrum antibiotics rather than targeted narrow spectrum therapies, has led to an increase in drug-resistant bacterial infections. This emerging health issue is poised to have devastating global consequences, making it impossible to treat previously curable diseases. AMR already contributes to 700,000 deaths a year, and the report warns that it could cause 10 million deaths a year and $100 trillion in lost global productivity by 2050 if nothing is done to stop its spread.
In recent years, advances in diagnostic technology have made rapid point-of-care testing possible for many diseases – enabling providers to immediately prescribe the most appropriate therapy during the course of a patient’s visit.
This webinar will focused on the importance of understanding the need for diagnostics, what is being done in development and the solutions that are available now.
State of Artificial intelligence Report 2023kuntobimo2016
Artificial intelligence (AI) is a multidisciplinary field of science and engineering whose goal is to create intelligent machines.
We believe that AI will be a force multiplier on technological progress in our increasingly digital, data-driven world. This is because everything around us today, ranging from culture to consumer products, is a product of intelligence.
The State of AI Report is now in its sixth year. Consider this report as a compilation of the most interesting things we’ve seen with a goal of triggering an informed conversation about the state of AI and its implication for the future.
We consider the following key dimensions in our report:
Research: Technology breakthroughs and their capabilities.
Industry: Areas of commercial application for AI and its business impact.
Politics: Regulation of AI, its economic implications and the evolving geopolitics of AI.
Safety: Identifying and mitigating catastrophic risks that highly-capable future AI systems could pose to us.
Predictions: What we believe will happen in the next 12 months and a 2022 performance review to keep us honest.
06-04-2024 - NYC Tech Week - Discussion on Vector Databases, Unstructured Data and AI
Discussion on Vector Databases, Unstructured Data and AI
https://www.meetup.com/unstructured-data-meetup-new-york/
This meetup is for people working in unstructured data. Speakers will come present about related topics such as vector databases, LLMs, and managing data at scale. The intended audience of this group includes roles like machine learning engineers, data scientists, data engineers, software engineers, and PMs.This meetup was formerly Milvus Meetup, and is sponsored by Zilliz maintainers of Milvus.
STATATHON: Unleashing the Power of Statistics in a 48-Hour Knowledge Extravag...sameer shah
"Join us for STATATHON, a dynamic 2-day event dedicated to exploring statistical knowledge and its real-world applications. From theory to practice, participants engage in intensive learning sessions, workshops, and challenges, fostering a deeper understanding of statistical methodologies and their significance in various fields."
Unleashing the Power of Data_ Choosing a Trusted Analytics Platform.pdfEnterprise Wired
In this guide, we'll explore the key considerations and features to look for when choosing a Trusted analytics platform that meets your organization's needs and delivers actionable intelligence you can trust.
06-04-2024 - NYC Tech Week - Discussion on Vector Databases, Unstructured Data and AI
Round table discussion of vector databases, unstructured data, ai, big data, real-time, robots and Milvus.
A lively discussion with NJ Gen AI Meetup Lead, Prasad and Procure.FYI's Co-Found
3. Established in 2010, Miconex provides Smart City Loyalty Rewards and Gift Card
Programmes for Towns and Cities. Miconex have developed a passion for helping
High Streets and independent businesses and have a good understanding of the
challenges and opportunities facing places. In 2015 this led to Miconex partnering
with Scandinavian company Presend, to establish local Mastercard-based currencies
in the form of Town Centre Gift Card programmes. This is the only Town Centre Gift
Card Programme currently in the UK with the aim to lock in spend to the local
economy and combat the effects of internet retailers such as Amazon.
At Miconex we focus on ways where we can clearly add value to a local economy
and have developed a completely different approach to reward loyalty and gather
data about places. It’s called Mi Rewards – Points, Perks and Prizes, and we have
piloted this in our home city of Perth. Based on our learning from working with our
Gift Card clients we have developed a card linked loyalty programme for places,
which is again unique within the UK and help us understand consumer behaviour in
the changing High Street landscape.
#SmartCitiesUK
4. Speakers
#SmartCitiesUK
• Paul Connell, Founder & Head of
Innovation, ODI Leeds
• Steve Simpson, Head of IT, Lancaster
City Council
• Colin Munro, Managing Director,
Miconex
7. Paul Connell – Founder & Head of
Innovation
@paulcconnell
8. What we’re going to do
I’m going to explain what we’ve been doing
at ODI Leeds.
I’ll give you some examples.
Tell you a bit of what we’ve learned.
You are going to ask me some hard
questions - please don’t hold back.
9. Open innovation with data
ODI Leeds is a pioneer node of the Open Data Institute. It was created to explore
and deliver the potential of open innovation with data at city scale. We work to
improve lives, help people and create value.
14. A New Institution?
● Space
○ (The Bothy, The Common, The Gather, The Huddle)
● Sponsors
○ 19 Sponsors wow!
● Innovation
○ Loads of it - DfT, DfE, YW, NHS Digital, NHS England,
OFCOM
● Projects/Products
○ Open Transport North, Open Digital, EA, IoT UK….
15. Innovation: it happens all the time.
Getting Stuff Done in 2018 & 2019
● OfCom - https://odileeds.org/events/ofcom/
● Yorkshire Water - #WaterData18
● DfE - https://odileeds.org/events/dfe/
● DfT - https://odileeds.org/events/allaboard/
● EA - Natural Flood Management & IoT -
https://odileeds.org/events/nfm
● Digital Catapult / IoT UK -
https://odileeds.org/events/iot-challenger
● NHS Digital / NHS England -
https://odileeds.org/events/synae
17. We are new type of
Institution.
We are definitely not an
old Institution.
Mission-led, Self-Funded, Open, Porous, Independent, non-
aligned, Commercial-non-profit,
more Doing than Thinking.
18. Value & Surplus
Data = Power
Data as Infrastructure
Data, Ethics, Trust
More New Institutions,
not Old Institutions
28. What is
Lancaster City
District?
Lancaster and Morecambe
merged into a single authority
in 1974
Lancaster is the most northerly
city in Lancashire
March 2004, Lancaster was
granted Fairtrade City status
Lancaster City District has a
port; Heysham serves as the
port
30. Birth of the
Digital Strategy
2019 witnessed the recognition and
creation of a Digital Strategy
First steps were to look at supporting “key”
infrastructure – high-speed, neutral, full-
fibre network
Digital Strategy is NOT an IT Strategy
Business cases for each strand are being
created
Challenges of connectivity throughout the
district
Outdated ways of thinking
Recognition that the Council can’t/doesn’t
know everything
Agreed at Council meeting in October 2019
Launched to the District in February 2020
31. What do we aim to do?
The smartest city region:
The healthiest city regionThe greenest city region
The cleanest city region
32. How are we
going to develop
and deliver the
strategy?
THINK
• Technology
• Health
• Innovation
• Nature
• Knowledge
Two complementary methodologies:
The 3 C’s
Connectivity
Collaboration
Change
33. Our digital
vision
• Making Lancaster & Morecambe City Region
the best it can be, for the benefit of all
• Become a digital first city region & city council
• Using digital & digital best practice we will:
• deliver and measure social value and
community wealth building
• counter the climate emergency
• improve efficiency
• drive health improvements
• Improve the digital and social inclusion of
our residents
• enable collaboration and partnerships
• engage business
34. What’s today
look like?
• We have an agreed Digital Strategy
• We’re working on a collaborative workspace
• We’re actively engaging local partners to bring
them on board with our vision
• We’re implementing agile working in the
council
• We’re moving ahead on a Digital Infrastructure
plan for the city region
• We’re working on delivering a One Dig Policy
• We’re optimising vehicle routing
• We’ve started a pilot of smart bins with very
positive results
35. What’s it going
to take to
deliver?
5G Strategy
Full fibre network
Collaborative
Workspace eCampus
Digital First
District-wide
Wi-Fi
improvements
Microsoft
Teams &
Telephony
IoT
IT Consultancy
for 3rd Sector IT Health
Checks for 3rd
Sector
Digital and
Social Inclusion
Speaker events
DIGITAL STRATEGY
DIGITALSTRATEGY
DIGITAL STRATEGY
DIGITALSTRATEGY
36. Strategy… or
plan of action?
• Digital technologies have been around for
25 years or more
• But adopting future-proof digital measures
& digital best practice so that Lancaster
can become a digital first council is difficult
• It is our belief that the best way forward,
the best digital strategy, is a digital plan of
action that we can start enacting TODAY
• Evidence for our plans comes from many
sources, but e.g. Tech in the Town report
shows in some detail how tech and the 4th
Industrial revolution technologies can help
make our cities greener and cleaner
37. What can YOU
do to join our
journey?
• Share your experience, knowledge, etc
• Get involved!
• Digital Board + Associated Working
Groups
• Blog posts
• Content for the website about your
events, projects, interests…
• Networking and facilitating events
• Communication
• Frequent breakfast communication
and networking events…
• Webinars?
• What / who do you want to see?
43. Agenda
● Town/City Loyalty - Understanding the Problem
● Mi Rewards - Eliminating Friction
● Perth Case Study - Understanding Customers
● Shop Local Win Big - Free for Businesses
● How to Implement
● Questions
46. What is the
customer
experience like?
Is it consistent
across all the
businesses?
Will the customer
remember to identify
themselves?
Will the staff
member prompt
the customer?
What is the
extra?
How does the extra fit with
existing loyalty programmes,
discounts, incentives?
“Identify someone at the point of sale In ord
give them something extra”
Is the business happy to
Loyalty Card
Smartphone app
How is the ID
Validated?
Visual Technological
What data is
captured? How
is this
transmitted?
How are you going to ensure
that this is accurate at all times?
Is the something extra
enough to motivate the
customer?
give away enough extra to
motivate the customer to
identify themselves?
How does this work
with a business’
existing loyalty
programme – two
cards?
8
47.
48. Mi Rewards receives transactional data from all
major credit and debit card schemes
Thanks to this we can track transactional data
across all registered businesses and reward
customers for their spend, improve retention and
drive incremental sales
How it works?
10
49. Programme
Objectives
Reward people for spending money in the city - to encourage
them to spend money in the city as opposed to online or an
alternative retail destination
Understand more about our customers
Have the ability to better measure the impact of events, marketing
and planning decisions
Create new ways for the town and businesses to communicate
with their customers
11
50.
51. Customers are rewarded when they buybus
tickets on the Stagecoach website, via the
app and on the buses Stagecoachbuses
52.
53. Additional Features ● Smartphone Apps for iOS andAndroid
● Automated confirmation messages - ‘thanks for visiting!”
● Automated first-time visit to a business message
● Automated ‘nudge’ messages
● Ability to gamify - double point weekends, bonus entries
● City insights dashboard + logins for participating businesses
54. - Perth programme launched21st
September 2018
- Stagecoach joined in Feb’19
- 80 + businesses involved
- 2,200 local consumers
registered withat least one card
- Zero customers stopped using
the programme
- Tracked over £1.5M of local
spend
16
55. Easy to Deploy
No payment required no payment required - businesses only need to register
One-time registration for customers then they automatically earn entries
Eliminates Friction
No need to use a loyalty card or smartphone app to earn entries
No staff training required
No new hardware or software required.
Drives Loyalty
Automatically nudges people to spend more money as they work towards VIP entries
‘Ticking clock’ allows for ‘time is off the essence’ communications every month.
Use points incentives to influence customer behaviour
Very limited attrition
Delivers Insight
Measure the effectiveness of marketing activity - test and refine
Understand who your most valuable customers are
Understand the impact of changes to business proposition
Summary